Reviews
This profile includes reviews for Refloor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
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Review fromKaren R
Date: 10/12/2022
5 starsKaren R
Date: 10/12/2022
We had 2 flights of stairs done, which we have wanted to do for a while. Now that weve had it done, why did we wait. The stairs look fantastic. Really very very nice. ******* and son ******* did a nice a job. Thank you. We would highly recommend Refloor.
Refloor, LLC
Date: 10/13/2022
Thank you so much ***** for your amazing 5-Star review! Our certified installation crews are determined to make sure that you are 110% satisfied with your project and we are so thrilled to see that ******* his son delivered! Welcome to the Refloor family, we are proud to serve our customers with beautiful, lifetime flooring options.Refloor, LLC
Date: 10/13/2022
Thank you so much ***** for your amazing 5-Star review! Our certified installation crews are determined to make sure that you are 110% satisfied with your project and we are so thrilled to see that ******* his son delivered! Welcome to the Refloor family, we are proud to serve our customers with beautiful, lifetime flooring options.Review fromRay H
Date: 10/12/2022
1 starRay H
Date: 10/12/2022
Whoa - it sounds like several of us had the same installer! Very, very poor professionalism: always late, never calls when he said he would, SLOW - OMG SO SLOW, and sloppy just to name a few. I mean, the floors looks okay and he's fairly good at laying it, but he was continuously leaving to get things he "ran out of" and would be gone 45 min to an hour, all after showing up after 9:00am and leaving at 4:00pm. My husband pointed out where quarter-round had been spliced in areas that were completely unacceptable and they installer should know better. After 6 days of work (initially telling us it would take two), we are completing it ourselves.I think if Refloor would take the time to teach/train their installers professionalism: what to do inside an home and what not to do - the basics of customer service - ********************** might be okay. Our guy used our toilet paper to wipe up after caulking and then crammed it all in our toilet. I had to stick my hand in and fish it all out: there was so much in there, it would have easily clogged. He used our kitchen sink, without asking, to fill up 5 gallon buckets to clean our driveway when he spilling material on it (there is a hose outside, if he would have asked). THINGS YOU DON'T DO AS A PROFESSIONAL.Unfortunately, his voice was incredibly loud, always asking us to "look at something" and just not what you want in your home. We had his manager come out and speak with us and he was absolutely no help. Instead, we got to hear about the managers work background of managing ******* and ***'s, leaving us lots of questions as to how that experience can put you in charge of flooring installers.Refloor left us with the utmost bad taste in our mouths. This is a company I wouldn't recommend at all. I think I could work with someone and their poor workmanship, but when you pair it with such poor professionalism, you don't have much left.Refloor, LLC
Date: 10/17/2022
Thank you for taking the time to bring your experience to our attention. We always aim to deliver a great experience, which is evident in our 4.9 star ****** rating, but we fell short with you and I apologize for that. We would like to rectify the issues with your installation as you are covered by our Lifetime Guarantee. Our number one goal is to ensure you are 5-star satisfied, please give **** a call back at your earliest convieience so we can schedule a service.Review fromDave E
Date: 10/11/2022
5 starsDave E
Date: 10/11/2022
Refloor did an awesome job for me and my wife! We had originally gotten 2 quotes from some local shops and their product quality didn't seem anywhere near what refloor had to offer. After working with *** over the phone, they scheduled my install the day I purchased. Installers got the project done in a day and it looks great! Would recommend the Monticello color for anyone.Refloor, LLC
Date: 10/13/2022
Thank you so much *******! This feedback means so much to us, we aim to delivery fast and easy lifetime floors to all of our customers and knowing we did just that for you makes our entire **********! Enjoy your beautiful new floors and thank you for choosing Refloor! Ps. We couldn't agree more Monticello is a beautiful color!!Review fromJeff R
Date: 08/24/2022
1 starJeff R
Date: 08/24/2022
A JOKE AND SCAM COMPANY-PROMISES THE ***** AT 2X PRICE OF ANY REPTUBLE COMPANY--BADRefloor, LLC
Date: 09/06/2022
Hi **** - We're terribly sorry that your financing did not get approved back in June, your $100 deposit was returned on 6/6 and we have since closed your file. Our General Manager did reach out to you on 8/26 to follow up with your feedback, he had asked to speak to **************** when you picked up and you confirmed your identity, Oddly enough though once he introduced himself you told him that you weren't ****************. If there is something additional that you're unhappy with that caused you to leave a negative review nearly 3 months later, please let us know! Our customers are our number one priority and we'd love to hear your feedback!Review fromRita H
Date: 07/22/2022
5 starsRita H
Date: 07/22/2022
Go w the ********** ** office! I got my dream floors. **** office crushed my two decades dream. ********** office proved they are family owned and back their product. Mr *** Hadjatoni is the best if the best! Got a new floor installed and installed correctly. He goes the extra mile for his customers. ******* in office is so sweet , kind, understanding. Hamzeh the installer did work perfectly. Pays attention to detail. The three of them are true assets to their company. I highly recommend them and Refloor company over the others.Refloor, LLC
Date: 07/25/2022
**** - Thank you so much for your awesome feedback on our hardworking employees - *******, *** and ******! We are so thrilled to know you are in love with your new floors and we know you will love them for years to come! Thank you for allowing us to Refloor your home it was a pleasure working with you.Review fromDonna Simons
Date: 07/18/2022
2 starsDonna Simons
Date: 07/18/2022
They came to my house said it was next day flooring I was out of gas for 5 days the one *************** said he would be back to finish the work on 7/5 never showed up this was the 7 day had to drive 30 minutes to use the restroom and eat my toilet was out cause he didnt fix it back right water was linking from the bottom Ruining the wood and they turn off my gas it was out for 5 days. They was suppose to go over everything and make sure I was satisfy still not its been 2 weeks almost and still not satisfy with this service. They said they was coming out 7/20 and they demanded all the money up front before the start of the job. I would never use these people again I would like a refund of $500 for what I went through. ***** mad customer.Refloor, LLC
Date: 07/19/2022
Hi *****, our #1 goal is customer satisfaction and we are so sorry to hear we have missed the **** for you. This is not to our standards and we are dedicated to providing a 5-star experience to each and every customer. Please rest assure you are protected by our Lifetime Guarantee and we will ensure that you are 110% satisfied with your project. I do see that we have an inspection scheduled for you with our General Manager tomorrow, Wednesday, July 20th. **** will inspect your project and go over a plan of action for your service. Our Installation Manager will also be reaching out to speak with you. Thank you for your understanding and cooperation, we will be speaking to you shortly.
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