Reviews
This profile includes reviews for Refloor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDanny H
Date: 10/31/2022
5 starsDanny H
Date: 10/31/2022
I think flooring is superb as well as superior! Contractors r awesome. Would definitely recommend ReFloor to anyone in need of this.
Refloor, LLC
Date: 11/04/2022
Thank you so much ***** for your amazing review! We pride ourselves on our 5-star service and professional installation and we are happy to know that you received just that! Thank you for choosing Refloor!Review fromNancy C
Date: 10/27/2022
1 starNancy C
Date: 10/27/2022
They laid my floor wrong the 1st time had to come out and redo my floor then they were told me they would compensate me for my time and never didRefloor, LLC
Date: 10/31/2022
*****, we would love to discuss your concerns with you and work together to leave you 5-star satisfied. Please give our General Manager, ******* a call back at your earliest convenience.Review fromCathy T
Date: 10/27/2022
5 starsCathy T
Date: 10/27/2022
The installer **** ,was professional and courteous...did a great job ********* was a wonderful person to work with and got everything done on time The coordinator ******,was awesome as well.Very pleased with the floors and the people.Will definitely recommend Refloor to everyone.??Refloor, LLC
Date: 10/31/2022
Thank you so much for your 5-star review *****! We are so happy to see that your installation exceeded your expectations and that you are loving your beautiful new floors! We appreciate your kind words about ****, ********* and ****** - we couldn't provide you with 5-star service without our incredible employees. It was our pleasure to work with you and help you find the perfect flooring for your home - Thank you for choosing Refloor!Review fromPat M
Date: 10/25/2022
5 starsPat M
Date: 10/25/2022
A#1!!!!! Literally saw the representative on Wednesday evening and they were installing on Friday! Finished at 3 on Saturday. Had my carpet pulled up in my loft and master bedroom. They also did my master bath and guest bath.They are fantastic and you will not go wrong! They truly are customer focused and want to be sure you are 110% satisfied. Many calls during project and follow up calls to make sure u was happy.. It has been a LONG time since there has been service like this!!********Refloor, LLC
Date: 10/26/2022
Pat - Thank you so much for your 5-star review! We are so happy to see that your installation exceeded your expectations and that you are loving your beautiful new floors! We appreciate your kind words about our team members and couldn't provide you with 5-star service without them. It was our pleasure to work with you and help you find the perfect flooring for your home - Thank you for choosing Refloor!Review fromDeane B
Date: 10/25/2022
5 starsDeane B
Date: 10/25/2022
Absolutely great, great workmanship, hard working,friendly, very knowledgeable would definitely recommendRefloor, LLC
Date: 10/26/2022
***** - Thank you SO much for your review. Our #1 priority is to ensure you have a seamless experience with us from start to finish and that we provide you with the best service, the highest quality flooring at the lowest prices and complete your project with professional installation with one of our Refloor Certified installation crews. Thank you for choosing Refloor, again! Enjoy your beautiful new floors.Review fromPamela P
Date: 10/24/2022
5 starsPamela P
Date: 10/24/2022
Thank you Refloor!!! A very Special Thanks to ************************* our installer one man crew l was shocked Super Nice Work and a Super Nice Guy! He was aways happy, kind and Praises Refloor that is Amazing! Great to see that and a Special welcome to **** so Thankful you all are here!Also Special thank you to **** Great Presentation and ***, ****, and **** and my coordinator ***** , Blessings to you guys!Thank you, we love our floors!Refloor, LLC
Date: 10/26/2022
****** - Thank you so much **** for your 5-star review! We are thrilled to see you experienced a seamless installation with *****! We aim to provide fast and easy lifetime flooring to all of our customers, we couldn't do that without our amazing team members such as ****, ***, ****, **** and *****. We know you'll enjoy your beautiful new floors for YEARS to come!Review fromTom R
Date: 10/22/2022
5 starsAmazing service and the installation was beyond words. I was in construction for many years and these installers were ten levels above anything I expected.Review fromConnie G
Date: 10/21/2022
5 starsThe floors look great! Installer ****** and coordinator Modena were good to work with. There was some noticeable glue that we could not remove so they came out the following week and replaced some planks. The installers showed up on time and didnt leave til 5. It was a big job ( entire first floor) and they had to remove 3 layers of old flooring and it took the 2 days they said it would.Review fromScott K
Date: 10/18/2022
5 starsScott K
Date: 10/18/2022
New floor looks amazing! The entire process went very smoothly and the installers were friendly and professional. Would definitely recommend.Refloor, LLC
Date: 10/18/2022
Thank you so much for your 5-star review ***** - We are so happy to hear your installation was fast, friendly and efficient! That is our number one goal is to provide you with amazing customer service from start to finish and a beautiful, profession installation. We are so honored to be able to help our customers find the best flooring for their personal needs.Review fromLilly B.
Date: 10/13/2022
5 starsLilly B.
Date: 10/13/2022
Great experience! From every step the team at Refloor was there and the work matched the expectations perfectly. So happy with these amazing new floors!Refloor, LLC
Date: 10/17/2022
Thank you so much for your amazing review! We are thrilled to see you experienced a seamless installation with our installation crew! We aim to provide fast and easy lifetime flooring to all of our customers. We know you'll enjoy your beautiful new floors for YEARS to come!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.