Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  4155 40th St SE Grand Rapids, MI 49512-4121

  
• 

  Hansons Window & Siding

  2707 S Carolyn Ave Sioux Falls, SD 57106-0791

  
• 

  1-800 Hansons

  3405 SE Crossroads Dr Ste B Ste. B Grimes, IA 50111-5051

  
• 

  1-800 Hansons

  3405 SE Crossroads Drive Ste. B Grimes, IA 50111

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They want ***** to initiate my unlimited transferable warranty and they have failed to make the appointment to measure my fogged windows after two weeks.

  

  Business Response

  Date: 05/29/2025

  ******** is aware and as you were informed this morning 05/29/2025

  We will provide inspection once personnel are available as explained to you this morning 0/29/2025.

  Regarding the fee $99.00 all service  warranty  inspections require although there is no other charge for covered parts or labor .

  Regarding the fee it WAS WAIVED.

  As you claimed to be a veteran and a one time courtesy was provided.

  We look forward to provide the inspection in a timely manner 

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** *****

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased siding for my entire home from 800-Hansons on 5/5/21. During that transaction a salesman came to our home and guided us to the right product. He stated that the main differenitator from other companies is there lifetime warranty. I then stated "this warranty is 1 page, because it has no exclusions. You could throw a baseball at it, drive a car into it, or even acts of god like hail. I will have to say that if the damage is to the entire home, you may have to contact your insurance" He laughed and my wife and I asked if he was being completely serious and he said yes and whipped out a sheet of paper, which I have attached. We decided on moving forward with them and with ALOT of delays, were able to get it installed. Fast forward to 2 weeks ago, the week of 5/13. I contacted ******** via phone to submit a claim because my lawnmower had thrown a rock and damaged one peice of siding. They instructed me to use there website to create a claim. I did so and recieved a call on 5/23 back stating that there warranty only covers manufacture defects and that I would have to pay for a trip charge, supplies, and labor if I were to get this repaired. I told them exactly what the salesman had told me and they stated there was nothing they could do. All i am asking is for them to honor there agreement which made us choose there services. (The document attached has no back or fine print)

  

  Business Response

  Date: 05/29/2025

  1800Hansons will warranty products and material only for "normal issues" the evidence provided showed damage to siding that is abuse by virtue of either breaking. tearing by outside influences i.e.: lawn mower or storm damage.

  This is not a warrantied and any request to repair is chargeable including associated fees. 

  Please be aware if the damage is not repaired and may exacerbate the issue or any attempt other than Hansons authorized and paid services will void all warranties'  

  Customer Answer

  Date: 05/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  As stated in my previous statement, the salesperson LEAD the sale by stating that the warranty covers ALL DAMAGE regardless of reason, his example was "if you kid throws a baseball at it, your covered. If it a branch falls on it, your covered. Even if you hit it with a hammer on accident your covered." This specific reason is why we chose to use Hansons, not only were they the most expensive option in our area but they took longer than promised to install. We are only asking for what was promised nothing more and nothing less. The siding is damaged and as promised by the sales representative HIRED AND TRAINED by Hansons we expect this damage to be covered at no additional cost and any future damage to be covered based on the assurances of the lifetime warranty promised. 
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 05/29/2025

   We are sorry you feel that way .

  You admitted you damaged the product with a mower.

  The pictures you provided validated that.

   If you hit your car and damage it the warranty would not cover 

  This is no different.

  There is no warranty for abuse of the product..

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a window and a bathroom upgrade they put the window in it was supposed to cost $3000 when finished it went to $4000 on the bathroom which I ordered March the 8th I've called them several times and they will not return my calls they will not put the bathroom in I paid a total of $7018 I'm a disabled veteran and I need the bathroom to shower I can't get in the tub that is here we have a bathroom downstairs a walkin but it is hard for me to go down stairs to use it I'm going to send you the work order and the receipts where I paid all the money down there will be 4 attachments

  

  Business Response

  Date: 05/29/2025

  We are sorry for the delays and are happy you were contacted by the regional manager and agreed to the project install on 06/02/2025.

  We expect a satisfactory conclusion and thank you for your patience.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After years of complaining to Hansons about my new leaky roof, and them coming out numerous times and just throwing more caulk everywhere on it and leaving caulk and telling me to do it, (which every single time we had to leave work to meet them there) they finally agreed a horrible job was done and agreed to a new roof. They damaged my gutters when installing the first roof and denied it, but I had before pictures. They hung a new gutter but incorrectly so the water doesnt make it to the downspout and causes flooding at the foundation of my house. They agreed to fix this at the same time they agreed to give me a new roof. My roof is done, but the gutters are not correct and they will not return my calls/emails about fixing all the drywall damage that the leaking roof caused. I had no leaking around my skylight before I got the 1st new roof, then it started when the roof was installed. When they agreed to reroof, they told ME to buy a new skylight and install kit which was over 1k and they would install it, which they did but caused drywall damage all around the skylight. I have messaged and called about getting my gutters fixed correctly but no response and no resolution. I was told to make an insurance claim for the drywall which I will not. Why should my rates go up because of them?! I have already overpaid for the roof in the first place, I shouldnt have had to pay for a skylight, and I will NOT pay to have my gutters fixed or my drywall repaired!

  

  Business Response

  Date: 04/22/2025

  1800Hansons has serviced the warranty and as the contract terms and conditions require the claim of any property damage be made to the *********************** claims department in a timely manner.

  Once the validation of claim of property damage and remediation is received the terms of the contract will be followed!

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  I am unable to find in my signed paperwork where it says if Hansons defective roof causes damage inside my house I have to make an insurance claim with my homeowners insurance? Isnt that why reputable businesss carry liability insurance? 
  
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 05/14/2025

  We value your response and the contract was specific "If you require remediation the most effective and quickest resolution is to call you HOI claims department and we will cooperate. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [H363137**3238313831H Transcription via *******] Water began leaking into my house, and I discovered a warranty from H33363531303433**31**H left by the previous homeowners. Before a H33363531303433**31**H representative came out, I had another roofing H32303235**303035**32H inspect the issue. They informed me that H33363531303433**31**H&#**; poor installation had caused significant problems beyond just the water leak. The roof was installed so poorly that mold has developed on the decking, the wood is deteriorating, nails are popping out of the shingles, and there is a hole near the furnace vent due to the roof&#**;s weakened state. Concerned, I sought a second opinion from another roofing professional, who confirmed the serious issues caused by H33363531303433**31**H&#**; workmanship. When the H33363531303433**31**H representative finally arrived, he didnt inspect the roof or check the attic for damage. Instead, he simply told me I had every right to be upset. Shortly after leaving, he sent me an estimate for a new roof, which was not what I requested. Despite multiple attempts to contact him, he has been unresponsive. When I reached out to H33363531303433**31**H&#**; service department, the representative I spoke with became confrontational, claiming my warranty was void because it hadnt been transferred to my name. However, the warranty certificate I have contains no mention of any requirement for transfer. To make matters worse, she stated that even if I was willing to pay H33363531303433**31**H to inspect the roof, she would refuse to arrange it. At this point, I believe this situation has escalated into fraud and negligence. H33363531303433**31**H is refusing to stand behind their work and honor the warranty, leaving me to deal with the consequences of their poor installation.

  

  Business Response

  Date: 04/22/2025

  No warranty request was made in the request window as displayed on the 1800Hansons web site /warranty 

  1800Hansons cannot transfer a voided warranty, We are sorry 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by ***** a manager at Hansons that they would remove the electrical meter, the conduit, and shut off box and reinstall them properly. He stated he would contact a licensed electritian and have it done properly. I have a text from the electrician stating that ***** was told the cost and said he would get another electritian. Then ***** told me and his vise president that the electrician told him that all Hansons had to do was clamp it in place so that it would not shift any more. Based on my conversation with the electritian I do not believe that the electrician told ***** to "clamp it in place." This would tarnish the electritian's reputation. However, the vise president believes ***** and the vise president has not reached out to the electritian himself. Hansons went from telling me that they would fix it to dismissing it as if there were no issues. The brick siding was removed from my home and the subcontractors and that did the siding left the box unsupported for 3 months. The pole shifted and is no longer straight. March 30 Sunday evening we noticed that our kitchen roof was leaking. When I got on the roof the next day I took 3 pictures of the pole while up there. It appears that the sealant around the pole now has areas that water could pass through. Previously, I had a before picture of the box while attached to the brick siding where it was straight. I also took pictures of the boxes right after the new siding was installed behind the box. I have a text message that I sent to ***** on October 28, 2024 that shows the box attached to the brick siding before the subcontractors even started working. On this photo I sent him I drew on the photo 2 spots where the box would be moved to. This shows that ***** knew before the work began that the box had to be moved. Hansons subcontractors realized that they could remove the brick siding from behind the boxes and continue to work without having to wait for Hansons to hire the electrician in October.

  

  Business Response

  Date: 04/17/2025

  1800Hansons takes claims of product or install issues very seriously and as such the scope of warranty services is scheduled for 04/21/2025 weather pending!

  The independent report that was provided by the homeowner acknowledged that issues with the roof stack boots required repair for some time and may have lent itself to water intrusion. This was not installed or warrantied by Hansons.

  We look forward to a satisfactory conclusion to the siding warranty services.  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water began leaking into my house, and I discovered a warranty from Hansons left by the previous homeowners. Before a Hansons representative came out, I had another roofing company inspect the issue. They informed me that Hansons' poor installation had caused significant problems beyond just the water leak. The roof was installed so poorly that mold has developed on the decking, the wood is deteriorating, nails are popping out of the shingles, and there is a hole near the furnace vent due to the roof's weakened state. The roof is only 12 years old and should not have any issues. Concerned, I sought a second opinion from another roofing professional, who confirmed the serious issues caused by Hansons' workmanship. When the Hansons representative finally arrived, he didnt inspect the roof or check the attic for damage. Instead, he simply told me I had every right to be upset. Shortly after leaving, he sent me an estimate for a new roof, which was not what I requested. Despite multiple attempts to contact him, he has been unresponsive.When I reached out to Hansons' service department, the representative I spoke with became confrontational, claiming my warranty was void because it hadnt been transferred to my name. However, the warranty certificate I have contains no mention of any requirement for transfer. To make matters worse, she stated that even if I was willing to pay Hansons to inspect the roof, she would refuse to arrange ***** this point, I believe this situation has escalated into fraud and negligence. Hansons is refusing to stand behind their work and honor the warranty, leaving me to deal with the consequences of their poor installation.

  

  Business Response

  Date: 03/19/2025

  The warranty transfer must be applied for within 90 days of home purchase. Please see our website for more information, As the sale occurred 4 years ago a warranty will not apply 

  Hansons has no responsibility if you were not informed by the previous owner.

  The representative was not a service tech and did quote for a new roof if desired.

  Regarding asking for a "refund" You never purchased any product or service.

  We hope you find a resolution ,

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All of our windows were installed by ************** years ago. We were told there was a lifetime warranty for the windows. Our windows have had condensation for years now. We called ******** about the problem; however, they will NOT replace the windows. Seems a lifetime warranty is not worth the paper it is written on. I would suggest to anyone doing business with this company, don't believe a word they say. We cannot tell you how disappointed we are with this company.

  

  Business Response

  Date: 02/25/2025

  1800Hansons has replied to service request and found no issue withnthe windows 

  Our documented findings are noted .

   

  1/23/2025 ******, Nicolas    11:45:16 AM
  cst was understanding about condensation explanation
  
  
  1/23/2025 ******, Nicolas    11:28:19 AM
  had a wood burner before and dont have that problem since taking it out but still up front.
  
  
  1/23/2025 ******, Nicolas    11:26:37 AM
  cst has no cold air return and is getting condensation. Needs to call HVAC not us.

   

  1800Hansons always stands ready willing able to address warranty issues that do apply 
  
  

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for install of new facial boards and gutters. Somewhere along the lines the facial boards were not included in the price. Although zi asked the gentleman who gave the estimate along with ******. The lady in the office who took payment and was also told by her the facial boards were included. The install was scheduled. The installers showed up. They couldn't install because the boards were not included. I called Hansons to rectify the problem. I was then told I would be paying extra. Which was already supposed to be included. I then ended up talking to *****. The **. We agreed on a resolution concerning the boards. The new install date was scheduled for today Jan 10, 2025. Installers showed up. Again, they can't install because the boards were not part of the install. I called Hansons while the installers were here. Of course, there was nobody available to talk to. Now, I apparently am waiting for a call back from someone. I'm frustrated. I paid $2000 to have new gutters i stalled. Its been 2 months and still nothing. When I requested my money back to go elsewhere. I was told no. Either I get what I paid for or I want my money back to go somewhere else. This is ridiculous.

  

  Business Response

  Date: 02/03/2025

  As a courtesy the wood in question was provided although not on the contarct or charged for .

  Service was completed and 1/13/2025 Fry, Barbara    2:43:55 PM
  FINAL PHONE CLEAR 
  SW MRS
  she's very happy
  said it looks way better 
  has my info if she needs anything 
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this summer i had a roof replaced through hansons for 20,000$ the week of construction, the first day they had torn the old roof off, it started raining so the project wasnt completed until the following week, meanwhile it rained in my house for most that week. When they finally did finish the work a lot of the shingles appeared to be installed wrong (curling, uneven rows, etc.) So i got ahold of them to fix/replace what was wrong. Theyve scheduled and canceled at least 5 appointments for various reasons on why they cant come inspect the work. Sunday 12/28/2024 i noticedmy roof was leaking still so i called again for an appointment scheduled 1/6/2025 which they have once again canceled and rescheduled.

  

  Business Response

  Date: 02/03/2025

   Hansons takes warranty issues seriously and will attend to them asap.

  Our inspection indicated any water intrusion is the result of the unfinished chimney not the roofing.

  We hope this information will be of use.