Complaints

This profile includes complaints for OnStar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

OnStar Corporation has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  OnStar Corporation

  P.O. Box 1027 Warren, MI 48090

• 

  OnStar Corporation

  400 Renaissance Center MC 482-D39-B32 Detroit, MI 48265

• 

  Onstar

  P.O. Box 96214 Washington, DC 20090

• 

  OnStar Corporation

  P O Box 8084 Station a Toronto, ON M5W 3W5

• 

  OnStar Corporation

  PO Box 1027 Warren, MI 48090-1027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ***** sonic it was totaled and I Purchased a ***** Trax 2024 recently Though I never authorized the withdrawal of $16 from my account by ********************** When I complained, they refunded me I specifically told them I no longer own the car Yet they continue to steal money out of my account I also had to lock my debit card and get a new debit card. Well OnStar within their system, found out my new debit card and continues to take money out of my debit card.All of this was explained to me by my bank OnStar has to be held to responsible for stealing funds and money from customers without customer authorization I will reach out to the CEO and if the answer is obtained, I will take legal action Also, when I purchased a new car on star without ever reaching out to me charge me $60.60 something dollars This is a totally disgusting illegal company. They should not be in business. They should shut their doors.

  Business Response

  Date: 12/16/2024

  December 16, 2024
  
  
  
  
  Better Business Bureau Serving ****************
  ***************************** Ste., 202
  ******************************
  Phone: ************* | Fax: *************
  ********************************************* 
  
  
  
  Customer: ****** *****
  Account Number: *********
  ******************** #********
  
  
  Dear Better Business Bureau,
  
  Thank you for your recent correspondence regarding our member ****** ***** and the refund concerns on her OnStar account.
  
  A refund has been provided in the amount of $42.79. Ms. ***** was informed that it takes 3-5 business days to show up on her method of payment on file. 
  
  Thank you for bringing this matter to our attention. Please let us know if anything else is needed.
  
  
  
  Sincerely,
  Jada
  OnStar Executive Resolution Team

  Customer Answer

  Date: 12/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel our unlimited data plan for my suburban. They told me the charge already went through on the morning of Nov 13th when I called. I told them fine, then that will be my last month and I want to cancel after the month was over since I paid for it already. I said do not charge me again on Dec 13th. My data plan was then turned off and never worked again after I called even though they charged me for it. I called a few days later and told them to refund me since they took my data plan away when they said I would have it for another month since the charge went through already. They said I never called and cancelled and it's still active. I told them it has not been active since I called on the 13th. They apologized and said would refund me within a week. A week later I still have no refund. I called again and finally was put through to a supervisor. Again, she said had no record of me cancelling, but said she made sure it was cancelled and would issue a refund. That was over a week ago and still no refund. They have also been charging my credit card that was cancelled in August because of fraud. I have no idea how they are still changing that card as it should not work. I will be calling my credit card company next and leaving bad reviews every where until I get my money back and make sure they don't charge me anymore. This company is slimy and I will never do business with them again because of their horrible customer service and lying to me. I will be telling everyone I know about my horrible experience with OnStar. Never again!

  Customer Answer

  Date: 12/10/2024

  *****************

  Business Response

  Date: 12/16/2024

  December 13, 2024
  
  Better Business Bureau Serving ****************
  *************************************************************************************************************
  Phone: ************* | Fax: *************
  *********************************************
  
  ******** ********
  Account Number: *********
  ******************** Case # ********
  
  
  
  Dear Better Business Bureau,
  
  Thank you for your recent correspondence regarding our member ******** ********, and the concerns regarding her refund inquiry.   
  
  We spoke with Ms. ******** and explained our policy regarding data plan cancellations and refunds. We assured her that her data plan has been canceled, and that she will not be charged moving forward. We also explained that she is not eligible for a refund.
  
  Thank you for bringing this matter to our attention. Please let us know if anything else is needed.
  
  Sincerely,
  
  *****
  OnStar Executive Resolution Liaison

  Customer Answer

  Date: 12/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Woman I spoke with was condescending and told me that even though my data plan didn't work in my suburban starting the day I first called to cancel that it was still active. Then she told me they cancelled it the day I called and that's why it didn't work, so which story are you going with? So she told me two different things. The people that work there told me different things and never actually cancelled my data plan because the first two times I called they had no record of it being cancelled even though it was turned off in my vehicle and I had still been charged that month. Manager I spoke with the 2nd or 3rd time I called told me I would be refunded since I cancelled the day it was billed and it had been turned off, but that never happened. The company is a fraud and very slimy to work with. The last woman I spoke with spoke down to me like I didn't know what I was talking about. I will never do business with this horrible company again and will be telling everyone I know about my horrible experience and horrible employees of the company. **************** does not exist and most of the employees work from a call center in *****. If they had just confirmed my cancellation and refunded me the first time I called like they said they would for my data not working, then I would have given them 5 stars, but that didn't happen. Hopefully that $20 they refuse to give back to me is worth the hours I will spend giving them negative reviews all over ****** and social media. Never again ONStar!
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a Chevrolet **** in 2017 and at the time the sales agent had him sign up for OnStar services to be automatically withdrawn from his bank account. ********************** has deducted the amount for the past 7 years WITHOUT contacting him yearly to see if he wanted to renew. He is 88 years old with memory issues and did not even know where the OnStar button on his car was. He has NOT used the services. I recently contacted OnStar on his behalf to cancel the services and they immediately refunded one monthly payment which is paid to OnStar in advance. I then sent correspondence to OnStar asking for refund of services to which they replied with a 2 month refund as a one time good gesture. To take the matter further I was instructed to send a letter by mail to OnStar office in the ***. Which I did and received a standard letter saying the services were available to my husband to use and they had reviewed the matter and we did not qualify for any refund beyond the 2 months. I pointed out to them in the letter that my husband DID NOT access the services and their system history should be able to show that. We feel OnStar is scamming seniors and or those with memory issues and it is highly unethical to never provide an annual letter to the client alerting them that they will be charged for another year of service and providing a cancellation option. This is apparently the law in some places. We will accept 50% responsibility and are requesting 50% refund of approx. $1423.00. So that this does not happen to other OnStar clients we are requesting that OnStar employ an annual communication with their clients to ensure the client wants to continue the services.

  Customer Answer

  Date: 12/02/2024

  The requested VIN # of the car is *****************

  Business Response

  Date: 12/18/2024

  December 18, 2024
  
  Better Business Bureau Serving ****************
  *************************************************************************************************************
  Phone: ************* | Fax: *************
  *********************************************
  
  *** *******
  Account Number: *********
  ******************** Case # ********
  
  
  
  Dear Better Business Bureau,
  
  Thank you for your recent correspondence regarding our member *** *******, and the concerns regarding his OnStar Plan Refund.   
  
  For background, OnStar provides monthly continuous coverage as part of our agreement with our members. If the member has placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if they have not otherwise pre-paid for the subscription.
  
  While we will not be refunding the full amount, to restore his faith with OnStar we processed a refund in the amount of $406.68.
  
  Thank you for bringing this matter to our attention. Please let us know if anything else is needed.
  
  Sincerely,
  
  *****
  OnStar Executive Resolution Liaison

  Customer Answer

  Date: 12/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  R Shepherd

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was cancelled over phone on 11/6/2022. I have still been charged monthly $16.35 by OnStar since the cancellation, in which I received a cancellation number of **********. In September of 2024 I realized I was still being charged by autopay since November of 2022. I have called and spoke to countless representatives to rectify this issue. They cancelled my account again, and issued a refund check for $343.35 on 09/30/2024, stating it would be ***** days in the mail. I called today, 11/8/2024 too get an update on the refund check, and was put on hold for 40 minutes and then hung up on. I called again and was connected with multiple people who could not find my account or provide any information. 4 different representatives were unable to find an account linked to my Name, VIN, email, or phone numbers to check on the refund check, but they somehow were able to charge my account for 21 months after the initial request to cancel. I was transferred two more times and hung up on again, making that 2 times today, with no resolution or answers. Aside from what happened today, OnStar was wrongfully charging me for 21 months and refuses to acknowledge or amend this. The company is a scam and preys on the elderly. I have cancellation numbers, case numbers, names, and timestamps from the representatives I spoke to. They claim to record all of their phone conversations so someone should be able to find those calls, and verify the account existed, was cancelled, and a refund was promised. Please help.

  Customer Answer

  Date: 11/11/2024

  The *** for the vehicle is 5GALRBED8AJ2602261. I also would like to clarify that I was handling this matter for my grandpa, who is 91 years old. The vehicle is in his name, as well as the OnStar account was. His name is ******* L ****** and he was present with me for all of the phone conversations with OnStar. If any other information or confirmation from him is required, I'd be happy to provide. Thank you!

  Business Response

  Date: 12/02/2024

  December 2, 2024
  
  Better Business Bureau Serving ****************
  *************************************************************************************************************
  Phone: ************* | Fax: *************
  *********************************************
  
  ******* ******
  Account Number: *********
  ******************** Case # ********
  
  
  
  Dear Better Business Bureau,
  
  Thank you for your recent correspondence regarding our member ******* ******, and the concerns regarding his OnStar Plan Refund.   
  
  For background, OnStar provides monthly continuous coverage as part of our agreement with our members. If the member has placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if they have not otherwise pre-paid for the subscription.
  
  While we will not be refunding the full amount, to restore his faith with OnStar we processed a refund in the amount of $212.24.
  
  Thank you for bringing this matter to our attention. Please let us know if anything else is needed.
  
  Sincerely,
  
  *****
  OnStar Executive Resolution Liaison

  Customer Answer

  Date: 12/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to express that we are NOT satisfied with the partial refund, as there is no reason to deny the promised amount from our other conversations. It seems like this is the best you can do so we'll accept this solution so we don't have to communicate any further. 

  Regards,

  ******* *******

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My annual service agreement with OnStar expired. I renewed the service agreement with OnStar and since I have called the service provider daily to inform them that my pre set vehicle location alert is not sending me a notification of my pre set locations. Every time I call the tier 2 ***s tell me its been escalated to tier 3. Every time I get a call back the *** says its fixed. 3 or more weeks has passed and its still not fixed. I have asked to be escalated to the corporate level but the ***s refuse. Prior to my service agreement I was receiving all notifications on my iPhone. This has become very frustrating as my nanny drives my vehicle to pick up my kids and I have no alert telling me when the vehicle leaves my home or when it arrives back to my home. I use this feature as a safety alert for my children. I have yet to receive a call from tier 3 or corporate to address my concerns and issues with the my caddy app.

  Customer Answer

  Date: 11/08/2024

  ******** vin number *****************

  Business Response

  Date: 12/03/2024

  December 3, 2024
  
  
  Better Business Bureau Serving ****************
  ***********************************************************************************************************
  Phone: ************* | Fax: *************
  *********************************************
  
  
  Customer: J ******
  ******************** Case # ********
  
  Dear Better Business Bureau,
  
  Mr. ****** contacted the Better Business Bureau seeking a billing adjustment and assistance with the mobile application.
  
  We are currently working to resolve Mr. ****** concerns. Once a resolution has been provided, we will provide a final update.
  
  Thank you for bringing this matter to our attention.  Please let us know if you have further questions about this case. 
  
  Sincerely,
  *******
  OnStar Executive Relations Team

  Customer Answer

  Date: 12/07/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  J ******

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/24, I purchased a new vehicle. I contacted OnStar to have the services of my old vehicle transferred to the new vehicle due to I had purchased a 1yr plan in June on it. They advised that they couldn't transfer and that if the plan had been used at all, they couldn't issue a refund. On 10/25/24, I was checking my onstar acct to make sure that I didn't get charged for any future services because of the none refund. At this time, I seen where they issued a refund for $150 on 9/10/24; however it was to a closed acct that I had been unable to remove. I called OnStar and the bank. I escalated to complaint to a supervisor. She sent it to their financial and advised she would call me back. On 10/26/24, she called back and advised they could see that the refund didn't go through and would issue another refund. I advised her of the acct situation and she told me that she could remove it so that the refund went to the appropriate place and I would have the refund in 3-5 business days. I called back on 11/3/24 because I still haven't received refund and was advised that I wasn't getting a refund.

  Customer Answer

  Date: 11/06/2024

  I don't still have the *** of the vehicle that the refund is to. That vehicle is no longer in my possession.

  Business Response

  Date: 11/13/2024

  November 13, 2024
  
  
  
  Better Business Bureau Serving ****************
  ***********************************************************************************************************
  Phone: ************* | Fax: ************* *********************************************
  
  
  Customer: ****** ****
  Account Number: *********
  ******************** Case # ********
  
  
  Dear Better Business Bureau,
  
  Thank you for your recent correspondence regarding our customer and the concerns with their ********************** system.
  
  With support from our Executive team, this matter is resolved, and we appreciate you bringing it to our attention. A refund was issued on November 4th, 2024, in the amount of $150.00 back to the method of payment on file ending in 5544. Please allow 3-5 business days to see the refund. In addition, to make up for the frustration, 6 months of the OnStar Preferred Plan was added to the account making services good until June 6, 2025.   Please let us know if anything else is needed.
  
  Sincerely,
  
  ****
  OnStar Executive Relations Team

  Customer Answer

  Date: 11/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** ****

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new car at the end of December 2023. This car came with Onstar services. I canceled my services at the end of the free trial on March 27, ******* May 2024, I discovered that Onstar had been billing my credit card. I called, yelled, and got the two months of services that I had not paid for refunded.I discovered that, in fact, Onstar continued to bill me through the summer and is refusing to do the right thing. I have been given the run-around by Onstar, despite my best efforts to work WITH them to rectify this situation.I want the company to:* Return the money they stole from me * Remove my credit card from their system * Fix the bug that has them stealing money from people who are not customers.

  Customer Answer

  Date: 10/29/2024

  The vehicle's VIN is *****************. Thank you.

  Business Response

  Date: 11/08/2024

  November 8, 2024
  
  
  
  Better Business Bureau Serving ****************
  ***********************************************************************************************************
  Phone:************* | Fax: *************
  ********************************************* 
  
  
  Customer:******** ******
  Account ****************
  ******************** Case #********
  
  
  Dear Better Business Bureau,
  
  Thank you for your recent correspondence regarding our customer and the concerns with their ********************** system.
  
  With support from our Executive team, this matter is resolved, and we appreciate you bringing it to our attention. A refund of $162.00 was issued back to the customers credit card ending with 5793. Please let us know if anything else is needed.
  
  Sincerely,
  
  ****
  OnStar Executive Relations Team

  Customer Answer

  Date: 11/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******** ******

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called in August to cancel plans $42.39 and also $***** data plan due to fraud on my card and decided to cancel all together didn't need / use service, reassured all was canceled. For ********** still got billed $***** called Onstar on phone over 30 mins talking to reps ***** and **** and Ally assuring me data plan for ***** canceled and will have credit 24 hours..nothing credited and Oct charged ***** again..called requested supervisor Oct 24th on hold for 20 mins for one only to have one call me ***** and again rassure the ***** total fir those mo the will be credited back in 24 hours abd recieve a confirmation letter in mail and verbally gave me confirmation #. The ***** was credited back on Oct 24 but they also AGAIN charged the ***** again. Just want ***** credited back and plan shut down once and for all.

  Customer Answer

  Date: 10/29/2024

  ***************** VIN number

  Business Response

  Date: 11/13/2024

  November 13, 2024
  
  
  
  Better Business Bureau Serving ****************
  ***********************************************************************************************************
  Phone: ************* | Fax: ************* *********************************************
  
  
  Customer: *********************
  Account Number: *********
  ******************** Case # ********
  
  
  Dear Better Business Bureau,
  
  Thank you for your recent correspondence regarding our customer and the concerns with their ********************** system.
  
  With support from our Executive team, this matter is resolved, and we appreciate you bringing it to our attention. We processed a refund in the amount of *****. Please let us know if anything else is needed.
  
  Sincerely,
  
  ****
  OnStar Executive Relations Team
  

  Customer Answer

  Date: 11/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *********************

  Customer Answer

  Date: 11/19/2024

  The ***** still isn't there as of today

  Customer Answer

  Date: 11/20/2024

  I recieved my refund in the mail today. Thank you for all your help

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the dates listed I have had a total of $705.41 taken from my account. On August 15th they took a total of $576.32 in forms of different transaction amounts that totaled that amount from OnStar. I have called 12 times and sent emails to the address's the *** gave me to get a resolution and a refund, as I did not authorize for them to take any funds from my account. No one can tell me why it was taken and when I called they assured me no more funds would be taken after they said it was cancelled. I called them back and told them that online my account through ********************** says another debt was scheduled for 8/28/24. they told me not to worry it was an error and cancelled. I check the next day and $43.03 was taken. They told me I had to leave an active card on file in order to get a refund and that's why I gave them my card number. They have filed what they call case numbers #********* and case number #********. The following are the dates of all transactions taken with their amounts 08/11- $86.06, 08/15- x7 $43.03, $43.83, $59.16, x2 $86.06 total $576.32 and on 8/29 $43.03 making the total amount $705.41. They have caused me to bounce my house payment and credit card payments. Again I asked them why this happened no one can tell me why. I ask them to send me proof of services being used and they cant. the app is so glitchy and has never worked correctly thats why i stopped using this service. One last thing I have points to use for OnStar services if I wanted to use them, I would pay with my points, makes no sense and I don't know what to do or even know how this is legal? I don't make much money to pay this or did I authorized this. I also get emails saying my account was updated when I havent done anything to this account coming from ********************** my VIN: ***************** they refunded a total of 5 payments sent by check all separate but not the remaining 5 payments owed to me

  Business Response

  Date: 09/30/2024

  September 30, 2024
  
  
  
  Better Business Bureau Serving ****************
  ***********************************************************************************************************
  Phone: ************* | Fax: ************* *********************************************
  
  
  Customer: ****** *********
  Account Number: *********
  ******************** Case # ********
  
  
  Dear Better Business Bureau,
  
  Thank you for your recent correspondence regarding ****** ********* concerns with the OnStar system.
  
  We attempted to contact Mr. ********* today. We will let you know when a resolution has been reached. Please let us know if anything else is needed.
  
  Sincerely,
  
  ****
  OnStar Executive Relations Team

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled OnStar Remote Plan on July 16th via phone. I received an email stating my account information had been updated which I though was strange so I called again and was told that my cancellation was completed but I had not provided my PIN (I absolutely had) so I again provided my account pin. On the 17th I received an email with Subject line "You cancelled your plan but...." and I called again to confirm my card would not be charged on August 8th as when looking at my account it showed an August 8 date for next payment. I was assured that it would not be and guess what? On August 6th OnStar charged my debit card $11.99 and I want this refunded to my account.

  Customer Answer

  Date: 08/07/2024

  I was able to resolve my complaint with OnStar to my satisfaction.