Business Profile

Automation Equipment

OnStar Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Equipment.

Complaints

This profile includes complaints for OnStar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

296 total complaints in the last 3 years.
82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/7/24, I purchased a new vehicle. I contacted OnStar to have the services of my old vehicle transferred to the new vehicle due to I had purchased a 1yr plan in June on it. They advised that they couldn't transfer and that if the plan had been used at all, they couldn't issue a refund. On 10/25/24, I was checking my onstar acct to make sure that I didn't get charged for any future services because of the none refund. At this time, I seen where they issued a refund for $150 on 9/10/24; however it was to a closed acct that I had been unable to remove. I called OnStar and the bank. I escalated to complaint to a supervisor. She sent it to their financial and advised she would call me back. On 10/26/24, she called back and advised they could see that the refund didn't go through and would issue another refund. I advised her of the acct situation and she told me that she could remove it so that the refund went to the appropriate place and I would have the refund in 3-5 business days. I called back on 11/3/24 because I still haven't received refund and was advised that I wasn't getting a refund.
Customer Answer
Date: 11/06/2024
I don't still have the *** of the vehicle that the refund is to. That vehicle is no longer in my possession.
Business Response
Date: 11/13/2024
November 13, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone: ************* | Fax: ************* *********************************************

Customer: ****** ****
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our customer and the concerns with their ********************** system.

With support from our Executive team, this matter is resolved, and we appreciate you bringing it to our attention. A refund was issued on November 4th, 2024, in the amount of $150.00 back to the method of payment on file ending in 5544. Please allow 3-5 business days to see the refund. In addition, to make up for the frustration, 6 months of the OnStar Preferred Plan was added to the account making services good until June 6, 2025. Please let us know if anything else is needed.

Sincerely,

****
OnStar Executive Relations Team
Customer Answer
Date: 11/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ****
Initial Complaint
Date:10/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a new car at the end of December 2023. This car came with Onstar services. I canceled my services at the end of the free trial on March 27, ******* May 2024, I discovered that Onstar had been billing my credit card. I called, yelled, and got the two months of services that I had not paid for refunded.I discovered that, in fact, Onstar continued to bill me through the summer and is refusing to do the right thing. I have been given the run-around by Onstar, despite my best efforts to work WITH them to rectify this situation.I want the company to:* Return the money they stole from me * Remove my credit card from their system * Fix the bug that has them stealing money from people who are not customers.
Customer Answer
Date: 10/29/2024
The vehicle's VIN is *****************. Thank you.
Business Response
Date: 11/08/2024
November 8, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone:************* | Fax: *************
*********************************************

Customer:******** ******
Account ****************
******************** Case #********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our customer and the concerns with their ********************** system.

With support from our Executive team, this matter is resolved, and we appreciate you bringing it to our attention. A refund of $162.00 was issued back to the customers credit card ending with 5793. Please let us know if anything else is needed.

Sincerely,

****
OnStar Executive Relations Team
Customer Answer
Date: 11/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** ******
Initial Complaint
Date:10/29/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called in August to cancel plans $42.39 and also $***** data plan due to fraud on my card and decided to cancel all together didn't need / use service, reassured all was canceled. For ********** still got billed $***** called Onstar on phone over 30 mins talking to reps ***** and **** and Ally assuring me data plan for ***** canceled and will have credit 24 hours..nothing credited and Oct charged ***** again..called requested supervisor Oct 24th on hold for 20 mins for one only to have one call me ***** and again rassure the ***** total fir those mo the will be credited back in 24 hours abd recieve a confirmation letter in mail and verbally gave me confirmation #. The ***** was credited back on Oct 24 but they also AGAIN charged the ***** again. Just want ***** credited back and plan shut down once and for all.
Customer Answer
Date: 10/29/2024
***************** VIN number
Business Response
Date: 11/13/2024
November 13, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone: ************* | Fax: ************* *********************************************

Customer: *********************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our customer and the concerns with their ********************** system.

With support from our Executive team, this matter is resolved, and we appreciate you bringing it to our attention. We processed a refund in the amount of *****. Please let us know if anything else is needed.

Sincerely,

****
OnStar Executive Relations Team
Customer Answer
Date: 11/18/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

*********************
Customer Answer
Date: 11/19/2024
The ***** still isn't there as of today
Customer Answer
Date: 11/20/2024
I recieved my refund in the mail today. Thank you for all your help
Initial Complaint
Date:09/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the dates listed I have had a total of $705.41 taken from my account. On August 15th they took a total of $576.32 in forms of different transaction amounts that totaled that amount from OnStar. I have called 12 times and sent emails to the address's the *** gave me to get a resolution and a refund, as I did not authorize for them to take any funds from my account. No one can tell me why it was taken and when I called they assured me no more funds would be taken after they said it was cancelled. I called them back and told them that online my account through ********************** says another debt was scheduled for 8/28/24. they told me not to worry it was an error and cancelled. I check the next day and $43.03 was taken. They told me I had to leave an active card on file in order to get a refund and that's why I gave them my card number. They have filed what they call case numbers #********* and case number #********. The following are the dates of all transactions taken with their amounts 08/11- $86.06, 08/15- x7 $43.03, $43.83, $59.16, x2 $86.06 total $576.32 and on 8/29 $43.03 making the total amount $705.41. They have caused me to bounce my house payment and credit card payments. Again I asked them why this happened no one can tell me why. I ask them to send me proof of services being used and they cant. the app is so glitchy and has never worked correctly thats why i stopped using this service. One last thing I have points to use for OnStar services if I wanted to use them, I would pay with my points, makes no sense and I don't know what to do or even know how this is legal? I don't make much money to pay this or did I authorized this. I also get emails saying my account was updated when I havent done anything to this account coming from ********************** my VIN: ***************** they refunded a total of 5 payments sent by check all separate but not the remaining 5 payments owed to me
Business Response
Date: 09/30/2024
September 30, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone: ************* | Fax: ************* *********************************************

Customer: ****** *********
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ****** ********* concerns with the OnStar system.

We attempted to contact Mr. ********* today. We will let you know when a resolution has been reached. Please let us know if anything else is needed.

Sincerely,

****
OnStar Executive Relations Team
Initial Complaint
Date:08/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cancelled OnStar Remote Plan on July 16th via phone. I received an email stating my account information had been updated which I though was strange so I called again and was told that my cancellation was completed but I had not provided my PIN (I absolutely had) so I again provided my account pin. On the 17th I received an email with Subject line "You cancelled your plan but...." and I called again to confirm my card would not be charged on August 8th as when looking at my account it showed an August 8 date for next payment. I was assured that it would not be and guess what? On August 6th OnStar charged my debit card $11.99 and I want this refunded to my account.
Customer Answer
Date: 08/07/2024
I was able to resolve my complaint with OnStar to my satisfaction.
Initial Complaint
Date:07/29/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for an Onstar plan for $11.99. I received a receipt for the $11.99. I check my account and I actually got charged for $94.91. When I reached out to Onstar, I was told that was outstanding charges from last year. I had service last year that was disconnected when they couldn't charge my card for service. They disconnected the service and I did not have any services during this time.VIN: *****************
Business Response
Date: 08/07/2024
August 7, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

*************************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding *************** concerns with billing.

With support from our Executive team, this matter is resolved, and we appreciate you bringing it to our attention. We provided the customer with 7 months of the ********************** Essentials Plan, which is good through March 6th, 2025. Please let us know if anything else is needed.

Sincerely,

****
OnStar Executive Relations Team
Customer Answer
Date: 08/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Onstage has charged my personal credit card without authorization for services for 3 vehicles that are not mine and have not paid back the amount in a 3-5 day time frame they guaranteed me on the phone per numerous phone calls . The action of charging my card without my authorization is breaking the law .
Customer Answer
Date: 07/16/2024
Vin is 1gnevhkwpj181508
Business Response
Date: 07/22/2024
July 22, 2024

Better Business Bureau Serving ****************
**************************
*******************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

Customer: ***********************
Account Number: *********
******************** Case # 21979799

Dear Better Business Bureau,
Thank you for your recent correspondence regarding *********************** and his concerns with a refund.

*************** refund of $345.90 was processed on July 16, 2024, which he has received,and no further assistance is needed.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
******
OnStar Executive Relations Team
Initial Complaint
Date:07/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Onstar gives you a free trial. Some how it turned into an expensive subscribtion that even doubled in price at some point.
Customer Answer
Date: 07/11/2024
I discovered yesterday that they are charging for two vehicles. ***************** *****************

Business Response
Date: 07/16/2024
July 16, 2024

Better Business Bureau Serving ****************
****************************************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

Customer: *************************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member and her billing concerns.

Two attempts were made to reach ***************************** by phone,without success. We have also followed up with her via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 07/17/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I was at work yesterday when both calls came in and was unable to answer my phone. I have scoured every part of my email to find nothing from them. I reached out today from the information in my voicemail. They think ***** whos handling this may be on vacation so I have a message in to contact me.

Regards,

*************************
Business Response
Date: 07/23/2024
July 23, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone: ************* |Fax: *************
www.easternmichiganbbb.org

*************************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ***************** and the concerns with the billing discrepancy.

With support from our team, this matter is resolved,and we appreciate you bringing it to our attention. Member was issued a refund in the amount of $221.03 back to the method of payment on file. I advised to allow 3-5 business days to see the refund. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Relations Team
Customer Answer
Date: 07/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:07/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought our truck in February, and they must have initiated onstar services without our knowledge.They charged us ***** in May and again in June.I called to ask them for a refund, but they refused.Please help us resolve this issue, I think they canceled us going forward, but we never used or were aware of this service. What a scam..
Customer Answer
Date: 07/10/2024
***************** is the **** for the truck
Business Response
Date: 07/15/2024
July 15, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

Customer: ***************************
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member ***************************, and the concern she has with OnStar billing.
**************** reached out to the Better Business Bureau seeking a full refund for the OnStar services. To restore her faith with OnStar, we provided the remaining refund in the amount of $62.58.**************** accepted and appreciated the offer.
Thank you for bringing this matter to our attention.

Sincerely,
*******
OnStar Executive Relations Team
Initial Complaint
Date:07/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Star Account #********* *************************** On January 30, 2023 I purchased a new GMC Canyon from Bel& Bell GMC Buick in ****************************This truck came with a 3 year On Star plan. It was part of a deal with On Star and GM.On June 24, 2024 I sold the vehicle.On June 25th 2024 I contacted On Star via phone and spoke with a representative and explained that I wanted the On Star discontinued and a refund of the unused portion of the plan. Aps $644.00 I am not sure about this figure i believe it is closer to 800.I was advised that it was not On stars policy to refund said unused paid for time on the plan but that it was the Dealerships responsibility if they wanted to refund me.The dealership was contacted and they say its On stars responsibility since it was a deal with GM at that time
Customer Answer
Date: 07/08/2024
*****************
Business Response
Date: 07/16/2024
July 16, 2024

Better Business Bureau Serving ****************
*************************************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

***************************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Mr.Maimones refund request.

We spoke with ****************** and advised him that we are unable to issue a refund due to the cost of the OnStar plan being included with his vehicle purchase. We apologized for any inconvenience.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Resolution Liaison
Customer Answer
Date: 07/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

OnStar Corporation is NOT a BBB Accredited Business.