Business Profile

Automation Equipment

OnStar Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Equipment.

Complaints

This profile includes complaints for OnStar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

288 total complaints in the last 3 years.
83 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchases a new Chevrolet at end of Feb 2024. On day of purchase, was connected to OnStar and was given a new customer incentives which offered several packages, including one for in car Internet for $15/month after 30 day trial period, which had to be agreed to on day of vehicle purchased as a new vehicle owner incentive or I would have to pay full price. I agreed to internet package. March 2024 I was charged ***** for the Premium package. I called OnStar and was told there is no $15/month option for Internet/data only and was told I was given wrong information. Then I was told I could keep premium plan and charged an additional $14.99 for data. I looked at what Premium package includes and saw that unlimited data is already included. When notifying ******* of what I was reading on their own website, I was told that the data is not included with the premium package, that what I was reading should not be posted on their website, and that they could not honor their advertised package. Was told they would contact the appropriate department to remove the information from the website and that any data package is charged extra to any other package you select, but data packages can not be sold individually, and especially not at the advertised rate that ******* offered when I purchased the vehicle. Spoke to 2 reps on my first phone call, no resolve and refusal to allow me to speak with a supervisor. Called next day, received same explanation, and told a supervisor was not available and that they would call me. I have yet to receive a phone call.In summary, concerned about false statements by OnStar when purchasing the vehicle and during followup phone calls, was told that website offers could not be honored and was attempted to be up sold.
Customer Answer
Date: 04/09/2024
VIN# *****************
Business Response
Date: 04/18/2024
April 18, 2024

Better Business Bureau Serving Eastern ********
*****************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

Customer: *************************
Account Number: *********
******************** Case # 21510 176
Dear Better Business Bureau,

Thank you for your recent correspondence regarding ************************* and his concerns with an OnStar data plan.
I was able to speak with ****************** and he was given two months of complimentary unlimited data and offered the monthly $15 data plan thereafter.
Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

******
OnStar Executive Relations Team
Customer Answer
Date: 04/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
A representative from On Star called and resolved the matter.
Regards,
*************************
Initial Complaint
Date:04/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Let My onstar lapse because I didn't use any of it enough to justify the cost. Decided I wanted data back in my car and to be able to start my car with the app (that works when it wants to I might add) I paid $30 on March 14th. Service is connected and going great for about 5 days. They try to charge my account $90 but thankfully my card was locked. In turn they shut off the services I had just started. So I paid 30 for maybe 9 days of service. I want all of my money refunded. Will be buying a **** next time where you don't pay for this silly stuff.
Customer Answer
Date: 04/13/2024
My Vin is:
*****************
Since opening this complaint I was charged another $34.99 and then again it tried to charge me but my card was locked. So I have lost $64.99 and my services have been disconnected, yet I'm still being charged for them.
Business Response
Date: 04/30/2024
April 30, 2024

Better Business Bureau Serving ****************
***************************** Ste., 202
******************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

Customer: ******************************
Account Number: *********
******************** # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member ****************************** and the refund concerns on his OnStar account.

Two attempts were made to reach Mr. ******** phone, without success. We have also followed up with him via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
Jada
OnStar Executive Resolution Team
Customer Answer
Date: 05/01/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

They have tried to call me twice while I was working. Their business hours do not reflect my work schedule. I have responded to their escalation department via email. I prefer the discussions to happen in written words so there's no confusion as well. I have no onstar but have been charged twice in the same month for a service that is canceled. It's a simple as giving me my money back.

Regards,

******************************
Initial Complaint
Date:04/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Star account # ************** of transaction: 2/19/24 in the amount of $159.27 via PayPal. Date of cancellation: 2/19/24. (Company informed me that a full refund would take 2-3 days).This transaction was for remote starting for my 2018 Chevrolet Silverado. However, they programmed it accidentally on my 2020 GMC Terrain.I have contacted On Star on two separate occasions and both times they informed me that I would receive a full refund ($159.27) in 2-3 days which I have not received anything to this date.
Business Response
Date: 04/03/2024
April 3, 2024

Better Business Bureau Serving Eastern ********
******************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

Customer: *********************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member ********************* and the billing concerns on his OnStar account.

Two attempts were made to reach ************** by phone,without success. We have also followed up with him via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

****
OnStar Executive Resolution Liaison
Initial Complaint
Date:04/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Onstar Eswentials on a promotion on 11/30/2023. They were supposed to give me 5 months and a $50 gift card. I have never received the gift card and the service never worked properly.The service was supposed to send me alerts to my text on my phone when my vehicle alarm goes off. It doesnt do it because the keep on changing the alerts from text to email Or something else. I paid $31.99 for this service and it never worked. They keep on disabling text alerts so the service is useless.I would like a $50 gift card and my $31.99 back or extend my service working properly another 5 months
Customer Answer
Date: 04/03/2024
Here is my vin as requested.
*****************

Thanks,
*******
Business Response
Date: 04/26/2024
April 26, 2024

Better Business Bureau Serving ****************
*************************************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

*******************************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ******************* and the concern with a gift card.

We have escalated Mr. ********* concern and are working to get the issued resolved.

Sincerely,

*****
OnStar Executive Resolution Liaison
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a 2023 Chevrolet Colorado 12/31/2023. The sales guy I dealt with said I had to do some call with Onstar, and that if I don't, it will hurt his rating or some weird stuff like that. So I oblige and go through the process. Rather quickly you realize it's part of a deceptive sales cycle to get you to sign up for Onstar. I drive through remote areas in MI often, so there was some safety benefit to having it. So I went ahead with the promotional offer. I come to find out last week that Onstar has been selling my driving data to insurance companies, and data brokers. At no time during the call was any of this disclosed to me. I was not read a disclaimer, or a terms of conditions by the phone rep that stated anything about my data being shared with anyone. When I called to cancel and provided reasoning, the Onstar rep was rather unhelpful, and at points combative towards my reasoning. I don't know how this is legal. Imagine what could be learned about someone if you were able to access every place their car has been, duration of trips, speed, braking etc.
Customer Answer
Date: 03/21/2024
*****************
Business Response
Date: 04/12/2024
April 11, 2024

Better Business Bureau Serving Eastern ********
***************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

*********************************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ************************************* and the concerns with Smart Driver.

With support from our Executive team, this matter is resolved, and we appreciate you bringing it to our attention. A refund was issued in the amount of $44.00 back to the method of payment on file ending in 5544. Please allow 3-5 business days to see the refund. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Relations Team
Initial Complaint
Date:03/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have been trying to take out more money from my bank account for their services. I told them that the car is not operating and why are they taking this out. They ignored me and keep trying to take out payments. They finally stopped and had me fill out disputes but only gave me 2 payments and they denied rest of my disputes twice. I tried to talk to a supervisor but was not able to do so. I have put in 3 disputes and they have not responded to me. I didn&#**;t have the car after the 30 days and they were still taking money out of my bank account. I didn&#**;t agree to it. I would like to get some of my money back that they have taken out of my bank account since I don&#**;t have the car anymore.
Customer Answer
Date: 03/10/2024
The *** is *****************
Business Response
Date: 04/03/2024
April 3, 2024

Better Business Bureau Serving Eastern ********
******************************* Ste., 202
**********, ** **********
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

Customer: ***************************
Account Number: *********
******************** Case # 21386906

Dear Better Business Bureau,

Thank you for your recent correspondence regarding *************************** and her concerns with a refund.

After further review we issued a refund in the amount of $239.94 to the method of payment on file. We also offered six months of the Onstar Safety & Security plan as a gesture of goodwill on a future GM vehicle. This offer was made to reaffirm ************** commitment to customer loyalty and satisfaction.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
Jada
OnStar Executive Relations Team
Initial Complaint
Date:03/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to OnStar sending a faulty email to me on 3 separate occasions they have cost me ****** out of pocket due to email telling me my starter on my vehicle is detecting an issue. I have called OnStar who failed to update and fix issue and also been to my dealership to only tell me there is nothing wrong with my vehicle on two separate occasions. When you call OnStar they advise you to go to dealership to get your car looked at to detect the issue and as anyone would. Back in February they sent me a monthly report telling me there wasn't any issue but on March 1st I receive this email stating my starter is failing. To a degree they hold fault for failing to do updates on a technical end. They are providing a service to inform customers of issues with the vehicle and as anyone who owns a vehicle would take and get that checked out. Now consumers are wasting money for no issues with vehicles and OnStars negligence and faulty systems. I am not the only consumer this is happening with and not there last. OnStar needs to be held accountable. I have requested an refund to where the customer service rep found this to be funny and a laughable moment. I am disappointed and would like this matter looked into and action taken so this stops happening and doesn't happen I anyone else and OnStar held accountable.
Customer Answer
Date: 03/04/2024
VIN NUMBER is
*****************
Business Response
Date: 04/03/2024
April 3, 2024

Better Business Bureau Serving ****************
***************************************************************************************************************
Phone: ************* | Fax:*************
www.easternmichiganbbb.org

Customer:*************************************
Account Number *********
******************** # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member ************************************* and the concerns with her monthly diagnostic reports.

Two attempts were made to reach Ms. *********** phone, without success. We have also followed up with her via email with our Executive Resolution contact information.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
Jada
OnStar Executive Resolution Team
Customer Answer
Date: 04/05/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I have reached out to onstar and returned calls regarding this matter to **** and left messages that have been unsuccessful. This should not be closed due the fact I am still receiving emails and now text messages telling me that my starter on my car is still failing after calling dealership again on this matter and and I have another scheduled appointment to check my car out again.
Regards,

*************************************
Business Response
Date: 04/19/2024
April 19, 2024

Better Business Bureau Serving ****************
***************************************************************************************************************
Phone: ************* | Fax:*************
www.easternmichiganbbb.org

Customer:*************************************
Account Number *********
******************** # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding our member ************************************* and the concerns with her monthly diagnostic reports.

We have spoken with ************************ and advised we are working with our Technical Team to further investigate the concern.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,
Jada
OnStar Executive Resolution Team
Initial Complaint
Date:02/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Onstar changed my service without notifying me, and it had been over a year that my service had been changed. When I called they told me that my service had been changed because the system had upgraded to 5g and the one in SUV is 2g. I asked them to cancel the Guardian app that I was told had been setup for me. It has been well over a year, and I have been charged $15 each month until February 2024 in which I was charged $45. I called very irate, and demanded a refund. I was first told by ***** that I would get a refund of $45 for the past 3 months on 2/12/24, but the $45 was drafted from my account instead. She also told me that she would create a case to be reviewed to see if I could get anymore of my money back. I told her that it is not fair that they changed my service and are still charging me for something that I can not reduced. I called on the 2/16/24 I called again and spoke to ******* about my account being drafted $45 instead that was supposed to be credited back to my account. She then passed me to someone named ***** who told me that they would send me a check for $90 and gave me a cancellation number: *********** and a case number: ********* for a refund for the remaining balance of all of the money that I have been charged for service that I had cancelled in 2020 when I sold the 2011 ************.
Customer Answer
Date: 02/28/2024
My VIN number is *****************.
Customer Answer
Date: 02/28/2024
My vehicle is a 2014 Buick Enclave. I purchased this vehicle in November 2014. The *** number is *****************. i Had Onstar service every since I purchased this vehicle. I had 60 minutes of phone service that I hardly ever used.
Customer Answer
Date: 02/29/2024
My contact phone number is **********. I wish a full refund of $360.00 for two years.
Customer Answer
Date: 03/01/2024
I want to proceed with my complaint.
Business Response
Date: 03/19/2024
March 19, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone:************* | Fax: *************
www.easternmichiganbbb.org

*******************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Mrs.****** ****** billing concerns. We are currently working on addressing this concern.

We appreciate you bringing this to our attention. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Relations Team
Customer Answer
Date: 03/19/2024
My case has not been resolved. Tammi from the Executive escalations department from Onstar, called me on 3/5/24 stating that she was looking into this matter and to allow her 3 to 5 days to investigate. She gave me her number and the hours that she was in the office. On that same day I received a call from ******** with Onstar who stated that she called to discuss my cancelling my service and receiving a refund. She stated that they had mailed me another $45 check. I told her that I wanted to be paid from Jan 2023 to present. The $45 was for the money that they drafted from my account in February that they should not have taken. She then told me that she would send it to a specialized billing team and they would review it and get back with me in 30 days; and that the previous agents were cancelling it in the future. I told her that does not make sense, and why do they send checks when they electronically draft money out of my account. On 3/8/24 ***** called me again to inform me that she is still looking into everything and that her colleague had just informed her that I was billed again today, and that she should have everything corrected and settled by Monday (3/11/24). My account was drafted for $15 on 3/12/24 by Onstar. It was not settled and I did not hear anything back from ***** before the week was out. I called Onstar on 3/18/24 and left a message for ***** with **** asking her to return my call after he verified my name, address and phone number. She called me back and I told her that my account was drafted again on the 12th of March. She said that I would be refunded but she is unsure what the total amount will be, but she thinks that it is close to what I asked for. I asked her to ensure that I won't be charged any more. She stated that she appreciated my patience and she will get back with me before the week is over.
Customer Answer
Date: 03/25/2024
As of today, 25 March 2024, I still have not received my payment nor a phone call that was promised to me by ***** on the 18th of March to completed by the end of the week, which was the 22nd of March 2024. As of today,25 March 2024, I still have not heard from ***** nor received any compensation.
Business Response
Date: 04/16/2024
April 16, 2024

Better Business Bureau Serving ****************
***********************************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

*******************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding Ms.******************* and her concerns with the refund discrepancy.

The refund was issued in a form of a check and can take up to 30 days. We attempted to call Ms. ****** to advise if she does not receive the check within 30 days to give us a call. Please let us know if anything else is needed.

Sincerely,

*****
OnStar Executive Relations Team
Customer Answer
Date: 05/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sir or Maam:I purchased a new 2024 Silverado 3500HD on 14 November 2023. The *** is: *****************. Not long after the purchase I pressed the OnStar button to activate my account. I provided my credit card number at the same time and selected plans. My account number is: **************************** then I have not been able to access my account online through my phone or laptop. *** contacted the help desk multiple times. At one time a case number was assigned, but then the next agent could not find it. The problem is the application requires authentication after logging in. The authentication function is supposed to email me something. I never, ever receive this email. *** had the email address for over twenty-years. Ive had the GM/Onstar account for about ten years. So, I suspect someone has mistyped my email address in the system after the purchase of the new truck. On my purchase day the dealerships finance manager and salesman changed my password. I have the password and can login, but the authentication email never reaches me. Thus, I cannot fully login with authentication and access any features.
Business Response
Date: 02/20/2024
February 19, 2024

Better Business Bureau Serving Eastern ********
******************************************************************************************
Phone: ************* | Fax: *************
www.easternmichiganbbb.org

Customer: ******************************;
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ************************* and his concerns with the mobile application.

We are currently working with our technical team to resolve ************************* mobile app issue. Once this issue is resolved we will follow up to advise.

Thank you for bringing this matter to our attention. Please let us know if anything else is needed.

Sincerely,

***********;
OnStar Executive Relations Team
Initial Complaint
Date:01/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted onstar on 1/17/24 that my car was stranded and needed a tow. I was told they would dispatch. The estimated time of response was 15 mins. Then told almost 2 hours. We waited while my car was in the middle of an exit ramp on an extremely busy interstate. They kept saying they were on way. Long story short I called onstar again. No one showed up. The girl talked to was more upset that I was upset saying Im rude than caring that my $110,000 vehicle was stranded in the middle of an exit ramp. Weather was 40 degrees. So no major weather issues. The tow company they assigned would not answer calls. 4 hours later I had to pay a tow company to get my vehicle and they showed in less than 45 mins. I have 3 personal vehicles with onstar and a family business of Buick GMC, Chevrolet stores in the ******** Area. This was a serious situation that could have caused harm to other drivers. Pathetic!
Customer Answer
Date: 01/22/2024
Vin #. *****************
Business Response
Date: 01/26/2024
Tell us why here...January 26, 2024

Better Business Bureau ************************
**************************************************************************************
Phone: ************* |Fax: *************
www.easternmichiganbbb.org

*****************
Account Number: *********
******************** Case # ********

Dear Better Business Bureau,

Thank you for your recent correspondence regarding ***************************** and the concerns with roadside.

With support from our roadside team, this matter is resolved, and we appreciate you bringing it to our attention. Please let us know if anything else is needed.

Sincerely,

OnStar Executive Relations Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

OnStar Corporation is NOT a BBB Accredited Business.