Reviews

Review Details

• Review fromGeorge B

  Date: 10/25/2022

  1 star

  George B

  Date: 10/25/2022

  Horrible ***************** I've been without my Air Hawk for almost a month. I've spoken to *******, who determined it is my charger that is the problem and promised to ship out a new one right away. It didn't arrive for a week a half and was the wrong charger. I then spoke to ****, who asked me to email her photos of the correct charger and the one I received that day. I did all of this and more. I was told another would ship out right away. After another week, nothing. I called again and spoke to ******** who was very short on the phone with me. She told me "TOO BAD...YOU CAN'T RETURN THE ***** AFTER 30 DAYS". All I wanted was my charger. She said she would personally contact 'the warehouse' about it. A week and a half later, it should up - and again, is the wrong charger. INEPT, **** and couldn't care less about the customer. I've had to rent a wheelchair to get around and it's very difficult. Please, folks, buy from a different company. If you read enough, which I didn't, you will see many complaints of this company and the one it was before, which had many suits. I just what a refund and to get a chair elsewhere, mostly because I can't bear dealing with them anymore. Shameful.

  Discover Your Mobility

  Date: 01/15/2024

  The manufacturer of the Air Hawk has several different charging ports on their units. Depending on the year he purchased his unit. I am sorry that our representative was less than bearable. We are happy to try to get out the correct charging adaptor for him if he contacts our office.

• Review fromJulie C.

  Date: 09/07/2022

  1 star
  Bought a power wheelchair from them. They assure customers that they have service technicians available all over the U.S. BUYER BEWARE. I implore you to **nfirm this specifically before purchasing. One of 4 screws on one of my power wheelchair wheels fell out. The s**** itself was fine; the threads are stripped in the hub of the wheel where it is to go. Once I finally got someone after lengthy hold (every call, but I digress) it was suggested that buy a new thread kit and try to fix it myself (not possible in my situation) or stick the s**** in with plumbers putty) WHAT?!!! Secure my wheelchair wheel with essentially bubble gum?! When I begged for a local technician to take a look I was given 3 numbers. 1st: **mpany that doesnt service power w/c. 2nd: a motorcycle repair ** (no w/c repair) 3rd: a guy named Bill - no answer. I called back, desperate for help. Was given more numbers. For several more **mpanies that either no longer exist or do not service wheelchairs! In my desperation, I stupidly asked about purchasing a BRAND NEW different chair, and whether they offered set up service. The girl derisively said they dont offer that because its very expensive for just lifting it out of a vehicle, opening the box, and putting it together, well, perhaps for someone ABLE-bodied! I was willing to pay for this! Lessons finally learned. Please do yourself a favor and find a **mpassionate place near you that will service what they sell. Trapped without a working wheelchair is NO JOKE.

• Review fromMindy G

  Date: 09/02/2022

  1 star
  I Have had nothingbut issuesfrom the trident lift that I purchased from this company. I am pretty sure the one sent to me was refurbished because it had wear and tear signs all over. No battery charger sent. When I called about the charge said they would send another. Sent the wrong kind. Called again. Once again sent the wrong one. I bought on from Amazon. Then after installing find out the battery cage is broke. Took 2 months to have another one sent. Hooked up and not working. Removed cage and saw 2 wire connection inside that were bad. Was able to repair this. Hooked up again, still not working. No power. I start inspecting wires going into cage. Sure enough one is loose and frayed. Reminder this machine has never been used. Took about and the wire is cut in half. Was able to ****** together and it worked for a day, then nothing. ****k for This. My husband is disabled from PPMS and the hot tub is supposed to be heated water therapy. That why we spent all the money getting one and on lift. He can not even get in it because this company sent us c*** Wish I could put 0 stars