Complaints

This profile includes complaints for General RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  General RV Center

  25000 Assembly Park Dr Wixom, MI 48393-0019

  
• 

  General RV Center

  476 Reno Dr Wayland, MI 49348-1273

  
• 

  General RV Center

  17277 Racho Rd Brownstown, MI 48193-8448

  
• 

  General RV Center

  8665 Dixie Hwy Clarkston, MI 48348-4243

  
• 

  General R.V. Center, Inc.

  1577 Wells Rd Orange Park, FL 32073-2311

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached PDF to see problem of issue. (Not enough characters to describe present situation)

  

  Business Response

  Date: 05/16/2025

  We have confirmed that parts have arrived with the exception of the window.  We have called the manufacturer and they informed us that the window is in route with R&L trucking company.  We have reached out to the customer and have set a date for a same day repair on May 27, 2025.  Part of that repair process will include having a our third party glass vendor come and remove the scratches on the door. We will continue to work with customer on concerns.  

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this unit Feb 17th **************************************************************************************************** the counter top to leaks and they call it mold the slide stalls leaked 2 times and did damage to the trim on both sides and slide motors there are more than a dozen staples in the bedroom ceiling there are more than a dozen holes where the fire extinguisher is and so bad they had to replace the entire wall there was a huge ***** in the counter top and the back splash was falling off the wall and the outlet was coming out of the wall the tankless water doesn't work so they replaced it the furnace didn't blow very well then it leaked and did water damage so bad that they say it made mold then we found damage under the sink and delamination by the bedroom window the motorized **** broke the battery blew up and did damage to my new concrete pad the slide got stuck the shower valve is in upside down the stabilizer **** is twisted and nobody wants to call back everyone lies and tells some crazy stories even the general manager i still don't have itits still broken and I have never used it every ti.e we try to get a resolution it becomes a fight I just want my money im tired of fighting and being lied too they always have some kind of excuses I have asked for the owner to call me multiple times or someone in corporate and that doesn't and by the way their communication is so bad it's pathetic I need some help please I have asked from almost day 1 of the problems to give me a new one, refund my money and get me out of the loan ,or just cut my losses at this point and get me out of the loan and I have told this to even the general manager of the location what is happening is 100% unacceptable and all there repairs involve caulk caulk is not a seal it's decorative It is now may 6th 2025 and it's still at general rv ************ and still haven't used it i haven't even sat on the bed or used the bathroom the TV doesn't even work right

  

  Business Response

  Date: 05/07/2025

  We are so sorry for all that you are have been through.  We have finished all the repairs on this unit and the unit is expected to be delivered back to the customer this week.   We have made arrangements with the manufacturer to take care of some his monthly payments.   There will be no refund of the whole unit as the work has been completed.   We have communicated this all to the customer.  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23291886
  
  I am rejecting this response because:it's not fixed and the dealership has not told me anything since i have dropped it off and they aren't responding to me with getting my money back
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31st. 2025, My aunt was scheduled at 2pm for the purchase and walk through on a 2025 Sequence camper. As the walk through took us to the engine compartment with side talk. My aunt put her hand on the right front headlight and noticed it was loose. I looked at it further and noticed it was missing screws. At that point the person doing the walk through said, there was a problem with the right front signal light and that it is being worked on with a replacement bulb. OK, understandable and we waited for it to be corrected. Well that didnt happen. As I was outside keeping an eye on the camper with the hood up and no activity with the light. My aunt called me inside, keep in mind its close to closing time of 6pm to inform there is an issue with the signal light and that I needed to be taken to a ***** dealer. Not happy RV General presented a defective vehicle which should have been checked and corrected prior to the sale, but also the person doing the walk through didnt not mention it up front, didnt say anything until when we got to the engine compartment until it was caught. I find that deceptive. Thats when the talk of how the repair will be done. Of course we left the camper because it was there responsibility to deliver a proper functioning vehicle. What was disturbing that the person who did the walk through said, some customers take it home and take it themselves to the dealer for repair since its under warranty. Wow, I can see if it was an easy fix but this is electrical, a safety hazard and an inconvenience for the buyer. BTW, Dodge 2021/22 Promaster 3500 has a recall for defective left signal indicator/dash display. This camper is built on a 2023 3500 chasie. Here it is 2 weeks with back and forth communication with a manager from General RV. The first replacement part they ordered was a harness, that wasnt it, I received call today from the manager to inform met the ***** dealer ordered a mirror part hoping this will resolve the problem.

  

  Business Response

  Date: 04/15/2025

  We have been conversing with Mr. ***** **** who is the relative and direct communication for the ***** family, who are the owners of a pre-owned 2025 **** Sequence. Customers had their day of deliver demo March 31, 2025. Upon their demo, a blinker concern was noted by the dashboard indicator, typically a light bulb issue. After an initial diagnosis and bulb replacement with no change, the concern was deemed a chassis issue and needed to be sublet to Lakeland Dodge. Customers were made aware and given the opportunity to take the coach day of delivery, allowing General RV to schedule a service appointment for them at their leisure. Customers refused, saying that ********************** RV "needed to make this right as this was bad business practice". Coach was sent to ******** Dodge for the necessary repairs. Most recent update from the sublet this morning (4/14) is a new side mirror has been ordered with an ETA of 4/15. Estimated completion of repairs is 4/16. I reached out to customer leaving a voicemail with the current updates this morning of the ordered part.  We at General RV has been communicated with the customer and doing everything in our power to get this completed for them.   We will update the customer once Dodge is completed with the work.   

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23202387
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 04/21/2025

  This is all of the response we got: 
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  We are not sure why Mr. **** is rejecting.  But we do stand with what we said before.  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23202387
  
  I am rejecting this response because: It's one problem after another. Told it was fix to be returned again for a different problem. When does it come to a stop. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dispute started on 3-6-2025 when General ** failed to communicate regarding a ******** 5th wheel we ordered in January at the Tampa ** show. We were told to pick up the 5th wheel at General ** in ******* on April 3, 2025, and were promised it would be ready for a walk-through of the unit at that time. After multiple conversations with various people at General **, we showed up to pick up the unit with money in hand, ready to pick up the unit. We traveled approximately 650 miles and the unit was not ready. This had been the experience from the beginning of this transaction. We were delayed and were forced to stay longer in ******** than we had planned. At this point, we had lost all confidence in the dealership and frankly were worn out with all of the excuses and promises made to us. I attempted to email the receipts to several people at General **, but like this entire transaction, we have not heard back from anyone. We spent thousands of dollars to go to the ** show to pick out a 5th wheel. They made the experience awful and we have decided to rethink purchasing a ******** based on this experience. We feel they should reimburse us for the money we spent to travel to ******* to pick up the unit when they were not ready for us. The lies, misleading, lack of communication, and lack of professionalism were beyond anything we have ever experienced. The total spent (just for this trip) was $$986.69. We purchased a new **** 350 pick-up, on their recommendation, ($90K) that we do not need. To ask for reimbursement for travel expenses is a small price in the grand scheme of everything we bought to purchase this **.

  

  Business Response

  Date: 04/17/2025

  This account is under a *** ***** as we do not have a customer by a **** *****.  Customer, *** *****, wanted 5k off their purchase price when they were here last month, for their inconvenience. We refunded their money back to them on the unit they ordered. We did everything we could to please them and make it right at the end of the day.  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold us a lemon and are refusing to help by giving some money back or even something as simple as just giving me the maintenance records from the time they received the unit to the time we purchased the unit so that the things that the warranty place wont cover will be covered!!! We bought it out of state, we live in NY 7 hours away from *************** and it took them 4 months to get me my registration. I only received it because I called them asking why I havent received it and they didnt know why so I called corporate and they had to handle it!!!

  

  Business Response

  Date: 04/14/2025

  We apologize for the experience she is having with her RV.  If she would like us to look into the issue she is welcome to make an appointment at one of our service centers. We did speak with Mrs. ******* and explained that we cannot release service documents prior to her purchase date. She requested we write a letter explaining that we never maintained the roof sealant. We explained to her that the day she purchased the coach there were no leaks and the coach was not brought back to us within the 90 day allotment that is in ***** ******** manual. She did say that it was taken to Camping world within that timeline. We told her that if her contact at *** would like to reach out to us, We'd be happy to provide whatever information they request.

  Customer Answer

  Date: 04/14/2025

   <*b>
  Complaint: 23192346
  
  I am rejecting this response because: the manual AND REV * FLEETWOOD states that the lap sealant is to be maintained every ********************************************** the response on here. Just because there are no leaks does not mean that it does not need to be maintained! It was brought to General RVs attention within the allotted time frame along with the complete list of 42 items. The lap sealant is the least of my worries (although it needs to be covered by warranty because General RV did NOT do their job. General RV sold us a LEMON! They did not maintain the coach! They let us leave the lot with a check engine light! The light was on. We told them. They turned it off and told us they corrected the issue and it came back on on our 7 hour trip home. We immediately called General RV to complain and they told us to get it serviced under warranty. We had a list of over 40 items. If which 90% of them should have been caught before we came to pick it up if they did their job. This is not our first rodeo buying an RV. Not to mention it took 4 months to get our registration and only because I had kept calling and asking where it was. The ONLY thing General RV did for us that helped was find a place that would do the warranty work near us. Otherwise they have done absolutely nothing to do anything for us. I have repeatedly asked for a resolution and they just keep telling me they can't do anything about it. Well they can and should as they did not do anything they said they were going to! This is not just about the lap sealant this is about selling me a bad Coach and not wanting to return my calls unless I call and threaten litigation or repeatedly call til I get someone to answer me. We went to General RV because of the reviews posted online and they are BY FAR not what those represent. If I do not get some sort of resolution with some kind of money back I will seek litigation. This is unfair and unjust that you can misrepresent yourself and not maintain or your inventory. Everything we listed should have been caught before it was purchased and everything we caught before we left like the diamond shield issue and it he loose lenses for lights should have been caught before we looked at ut. But my husband and I caught it. You were supposed to put a coating on the coach and should have caught the diamond shield issue then and didn't. Now we have to be inconvenienced because of sheer laziness and ignorance. I will not accept their response as they are deflecting and redirecting the blame to the wrong person. I paid for the full inspection among other things that were not done or at least not done correctly.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/17/2025

  After a thorough review of the situation, I would like to provide an update and clarify our position.
  We remain committed to delivering the highest level of customer service out of our ******************* location for all General ** customers. Based on the information and timeline provided, we believe the ongoing maintenance responsibility for the ** in question rests with the customer.
  This particular unit has not been serviced at any General ** location since the original purchase date. The 40+ issues referenced were not documented or submitted to General **, but rather provided to a competitor, Camping World. Our Assistant Service Manager, *****, had suggested **** ******* take the ** to our nearest location in **** for evaluation; however, the customer declined.
  There also appears to be inconsistency in the concerns raised. Initial reports emphasized the roof as the primary issue along with 3436 other items. In the more recent communication, the roof sealant is no longer a top concern, and the number of items has increased to over 40. This shifting narrative makes it difficult to accurately assess and respond to the concerns.
  Additionally, **** ******* has had direct contact information for *****, our Service Manager in *******************, but has not initiated communication. When ***** reached out this past Friday, she requested a full service history for the unit. He informed her that we are only able to provide records from the date of purchase forward. **** ******* indicated that *** requires this documentation for warranty purposes. ***** assured her that he would gladly provide the necessary documentation if contacted directly by her *** representative. As of today, we have not received any communication from either *** or **** *******.
  Camping Worlds inspection noted that resealing the roof was recommended based solely on its appearanceno roof leak was ever reported to our team. We understand that the ** remained at Camping World throughout the entire winter season.
  Regarding the check engine light, we have no record of this issue during the time the ** was in our possession. The ** passed state inspection, which would not have been possible had a check engine light been present. Diagnostics and repairs related to the check engine light fall under the chassis manufacturers warranty and must be handled by an authorized dealer. Once informed of the issue, our team promptly assisted **** ******* in locating a qualified dealership to perform the necessary work.
  Based on the available facts and sequence of events, we maintain that the customer is responsible for the upkeep and maintenance of the **. To date, we have not received the detailed list outlining the 40+ concerns. Given that the customer declined to return the ** to us for inspection and service, we do not believe compensation is warranted in this case.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23192346
  
  I am rejecting this response because: As stated your and all General ** facilities are too far away to go back to for warranty and maintenance. THE WHOLE REASON WE WENT TO CAMPING WORLD FOR THE WARRANTY WORK WAS UNDER THE DIRECTION OF YOUR STAFF. The list was given to *** and to your facility that we purchased it from by email BEFORE we even took it to Camping World. I never said my main concern was the roof. The roof is just to most recent thing on a long list of things. I was asking for information on the roof because your facility would not answer any of my questions on when the lap sealant was last maintained as it states in the manual and *** also states that you were responsible for the maintenance of said lap sealant and it was not maintained . My concern was that I now have to pay for the lap sealant repair because you failed to do so in the 90 plus days that you had it on your lot. How can that fall on my shoulders when your facility failed to do the maintenance? Maintenance is not only done if the roof is leaking, maintenance is done to prevent the roof from leaking. Your staff told me that maintenance was not done because there were no leaks detected. The lap sealant is on the list given to your staff and to *** well before it sat at Camping World for the winter season.

  *** will not reach out to your facility and talk to ***** because that information should already have been provided to them or me and they do not have it and neither do I.

  As far as the check engine light your facility was told about the message on the dash and they took it and must have cleared it and were told it was fixed. We then got the same message on the way home and called immediately and spoke to someone and told them about it. They then told us they would call us back and find as a place that could look at it for warranty. They told us to take it to ***** **** in *******, our appointment was for 10/2/24 for the check engine light and for the A/C not working properly. All of the other items were taken to Camping World under the instruction of YOUR STAFF for the rest of the warranty work. Warranty items DO NOT have to go back to you for service! Your **************************** is 7-8 hours away from us and there is no way we could bring the ** back to there and the ** location is 6-7 hours away. We are small business owners and can not shut down our business to go and take DAYS off to have you "look at" the Coach.

  As for the discrepancy of ***** to over 40 items that is on you because I never EVER said ***** and then changed it, but the list did grow over a short period of time as we found more and more wrong. My list given to everyone when it was complete and well withing the 90 day limit, has always had over 40 items on it. ***** had the list on 9/30/24 by email, not to mention the conversations we had for a few weeks before that about all the things that we were finding wrong and then *** on 10/9/24 to get all the items on record. There was never a shift in narrative as you put it. My concern is that you are deflecting your blame to me as it is clearly the result of poor customer service, poor maintenance, poor management and poor workmanship.

  Your "available sequence of events" is incorrect. You are misinformed by your staff and if not properly rectified by your company there may be litigation in the near future as I have had several attorneys look at all of the information that I have and they all say I have a very strong case against your company for monetary compensation. Just because the ** was never returned to your facility for facility for inspection and service does not mean that these things are not wrong with the **. It was taken to a Fleetwood dealer AND your facility made the appointment knowing that going to General ** was out of the question due to the distance. You can clearly see that these things are wrong as the repairs have been made or are being made including the lap sealant at my cost.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15th 2025 I signed a purchase agreement for a ***********. The dealer agreed to a trade in value of $57,000 for my old rv. On February 19th 2025 the dealer called and informed me that my new rv was in and I could come pick it up. I could not tow my trade safely with my vehicle so the dealer came and picked up my trade. Upon arriving at the dealership they went back on original agreement and changed trade in amount. I was 1250 miles from home and no place to stay without on rv. I was basically forced to pay an additional $10,000.

  

  Business Response

  Date: 04/07/2025

  We spoke with the customer after we walked his trade and explained to him that there were issues that he did not tell the sales person when he was negotiating his deal originally. Both the slide and the slide in the slide had rotten floors which is what was causing the reduction in trade value. We told him that if he wanted to not go through with the deal, we would let him hook up back to his trade and not go through the deal. When they came back over to me to let me know that they would go to lunch and think about it. They came back in and decided to move forward with the new numbers, and then took delivery. They signed off on all the paperwork and our owners of the unit.   

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23144999
  
  I am rejecting this response because:
  When speaking to the sales person negotiating the deal originally, we showed him pictures of minor damage that we knew of. The damage to which they are referring to: rotten floors in the slide and the slide-in-slide was in the bedroom under the carpet and the bed. I had absolutely no knowledge of the damage. The deal was negotiated in good faith on my part, with a substantial down payment. As for hooking up and taking back my trade, they knew my truck couldnt do so. The whole reason for the trade was to get a unit I could haul with my tow vehicle. They sent a driver to pick up my unit and he could have looked at the unit then. And if there was a problem, we could have left it where it sat and negotiated a new deal. They did not do so. They towed my unit 45 minutes away. I thought the deal was done. 
  

  The problems, in my opinion, started when I informed them I would not buy the $13,000 in warranties and extras. We signed off on the deal because we felt they had us over a barrel, with no where to go. 
  Sincerely,
  
  **** *************

  

  Business Response

  Date: 04/09/2025

  We stand with what we offered.  My apologies you did not know of the issues beforehand but we cannot change our offer due to the issues with the unit.  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a camper from General Rv in May at one of the Rv shows in ***************, *******. We went to pick it up on a Saturday( which took ALL day because we found out they have no clue what they are doing. We took it home and found multiple things that needed repairthe oven light wouldnt come on, the lights in the kitchen made a humming noise, a piece of the trim was coming off the wall, and some of the locks on the outside doors didnt work or needed to be replaced. So we took it to them to repair. They have had the unit for a month. When we have tried to call to find out what is going on, we get no return call. My husband called Monday 3/17 and Tuesday 3/18, and left a message for *********** the service guy. I called on Monday 3/17 and was told they have 24 hours to call us back. Today 3/20 I called again. I was told to call the care team so I did. I put a complaint in with them and was told they have 24 to 48 hours to call me back and if not, then they would escalate the problem again. I have paid my first payment on this camper and havent even had it to use it. I actually leave in two weeks and Im to be leaving with the camper which I still dont ******** other issue we are having is they do not have service for customers on Saturday, which is a big issue in ******* because its so nice here. It is very hard for people to pick up their campers or have repairs during the week when you work Monday through Friday.

  

  Business Response

  Date: 03/21/2025

  The advisor reached out to Mr. **** yesterday to review his concerns, based on the conversation with the customer he was advised of Mr. ***** frustrations are centered on the length of time that it is taking to receive the necessary parts to complete their repairs.  Below is a summary reflecting the status of repair for Mr. ***************** we have done:
  Latch on compartment door: Latch on order.
  Stove light not working: customer was not doing it correctly.
  Stove will not lite: replaced regulator. job complete
  LP tanks filled
  Lights in the kitchen are buzzing: switch is on order
  Seem tape issue in garage: repaired.
  Latch for garage door: repaired
  Customer did not get key for compartment: Key has been ordered.
   
  What we owe:
  latch for compartment
  Switch for kitchen lights
  Key that was missing from DOD
   
  What is on order: 
  latch, switch, key

  We would anticipate that the arrival of all parts will be some time next week. The dimmer light switch has shipped but we have not received yet. 
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a camper from General RV which was delivered on 3/5/25. When I purchased the camper I explained that we had someone coming to pick the camper up. The sales man ******* insisted that they deliver it. The day of the delivery the driver gets stuck. I find someone to pull him out and pay someone $150 to put the camper on the site. A few days later I go to the camper only to realize that the fridge is rattling and they forgot to leave a remote for the fantastic fan that we purchased. I called General RV and was expecting to call back but I received a text from ***** indicating to call cornerstone third party. I found this to be very unprofessional. I texted ******* who was kind enough to at least call and advised she would look into it the next day. She calls me back the next day and explains that she was new and thought she had sold me a fantastic fan but it was actually just a vent cover which of course we didnt need. It took a week and a half but they finally said they would refund me, we shall see if I get the refund. I then get a call about the refrigerator and was advised to call Cornerstone and tell them I lived 100 miles away, which I do not and they would send a field tech. I called Cornerstone who immediately advised that it is a brand new camper and could not file a claim under them and if I could it would still have been a $200 deductible. They then call my wife to advise they would call us to do some troubleshooting, which I didn't understand as the fridge is completely sealed and you cant see anything from inside. The tech calls my wife and ask if he could hear the noise. He listened and said the compressor was going bad or the fan was hitting something and call the manufacturer. Remind you we just received the camper and it was delivered by their driver. I am truly disgusted with them. The lack of respect and integrity they so is unreal. I will be writing the corporate off tomorrow and if this is not resolved I will be contacting my attorney

  

  Business Response

  Date: 03/19/2025

  We are sorry for the experience that you went through.  Our team has been in constant contact with the customer. We have refunded them for the A/C vent cover and nothing else we can do at this point.  The fridge is under warranty though ** so they will have to contact ** to do warranty work on the fridge. You can contact GE at ************.  If you want to proceed with General RV you are welcome to bring the unit back to have us look into the issue. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our ** in for mostly minor warranty issues in November of 2024. They still have our **, we have call numerous times and can not get anyone to return our calls. The last time we talked to someone was late December and discover that they had not even order a replacement part (night shade was one of the items). Since then we have not talked to any, we got one text message from the service manager saying that he would make sure that it got top priority and would contact us no later then Monday with ab update. That Monday was two weeks ago. We want our ** back and the warranty items corrected; except for one item these were all minor issues that should not have taken more then a couple of weeks at most. The only item that might have taken some time was the confort steering. This could have been scheduled for a later date, since it did not affect the ability to drive the *** They have had the ** for almoswt four months. WHAT ARE THEY DOING. We just want it back.

  

  Business Response

  Date: 03/06/2025

  Good Morning,

  We have reached out to inform that we have completed all of the repairs for her coach except for the blind that came in the wrong color (however she agreed for us to use the wrong color).  We also provided her with the local ******************** center and advisor so she can schedule an appt with them for the steering issue.  She will be picking up the unit on Tuesday 3/11.  She will be calling us on Monday to inform us of the time.  She was very appreciative of the response and looks forward to getting her unit back on Tuesday. 

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 InTech Sol **** (VIN: *****************) from ********* ************ (now General RV Center) on February 13, 2023. The dealership was responsible for providing the Manufacturers Certificate of Origin (MCO), title check, and tax paperwork needed to title my ** in ***********Despite three formal requests, General ** refuses to provide a duplicate MCO and check, knowing I cannot legally register my ** without them. Their refusal is causing serious financial harm, including risk of repossession and credit damage.Issue Details:June 14, 2023: I informed the dealership I was 800 miles away in ******* and unable to title the ** in person.January 2, 2024: I requested a duplicate MCO and check after the original was lost. Instead of issuing replacements, I was told to relook for it.April 26, 2024: I made another request, and they *********** (Third Refusal, February 2025): General ** still refuses to issue the required documents, even though their current policy is to expedite these documents for out-of-state ************************ Impact:If the ** is repossessed, I will immediately lose $20,000+ (principal paid, depreciation, taxes).Total damages will be much higher, including credit damage, excess interest, and legal costs.General ** refuses to issue simple paperwork, despite repeated formal requests.Desired Resolution:I request that General ** immediately issue a duplicate MCO, title check, and all required paperwork via Certified Mail to: Me (at my NJ address) OR ********************************** Dept.)If unresolved, I will escalate: Legal action for financial damages. Complaints with the ******* Attorney Generals Offices. Further action through the ****************************General ** can resolve this quickly but has refused three times. I seek BBB intervention.

  

  Business Response

  Date: 02/20/2025

  We are sorry to hear about this customer's experience with getting his coach titled.
  
  Our corporate title team is assisting the customer with a duplicate MCO. Once we receive it, we will work with the office to process it through VITU. We have spoken with the customer's credit union as well to inform them that we are working on this issue to perfect the lien.