Complaints

This profile includes complaints for General RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  General RV Center

  25000 Assembly Park Dr Wixom, MI 48393-0019

  
• 

  General RV Center

  24583 N River Rd Mount Clemens, MI 48043-1905

  
• 

  General RV Center

  14000 Automall Dr Huntley, IL 60142-8067

  
• 

  General RV Center

  3063 Greensburg Rd North Canton, OH 44720-1429

  
• 

  General RV Center

  187 Merts Dr Elizabethtown, PA 17022-8803

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2015 ************** coach to General RV six times spent a total of $4,683.00 - They did not know how to fix my motor coach, i had to hire another mechanic and he fixed the motor home for a simple $480.00 , whom actually diagnosed this issue and fixed it the first time. This company throws parts at it and hopes for the best, i want a refund of my fuel wasted and or some of the parts i did not need. I am requesting a refund of $4,680.00 or i am filing this matter with the attorney general of PA.Thank you *** ******** ************

  

  Business Response

  Date: 02/18/2025

  Good Afternoon, 
  Customer came in on 8/28/24 for service and we found a burner controller to be faulty in his AquaHot and this was confirmed with a call to AquaHot.  Requested 1hr for the diagnosis's and 2 hours to repair.  Part was ordered, delivered and attempted to be installed on 9/18/24 but the part was incorrect and was reordered.  Part was then installed on 10/19/24 and appeared to be operating as designed.  Customer brought back on 11/26/24 for a similar issue, would work for a few hours but would then stop.   We could not get this properly diagnosed due to the *** being closed for the holiday.   At this time, it was also recommended that the customer consider the option of replacement for the unit and the customer opted for the part replacement.   Customer picked up and brought back in on 12/2/24 to complete the diag.  Found a circulation pump was bad and requested 4 hours of labor to remove and replace.  Tech also noted that the customer's shore cord was of major concern as it was overheating and damaged.  The part was ordered and installed on 1/10/25, part operated as it should but the unit still continues to shut off after several hours.  After another call to ******* their recommendation to the customer is to replace the unit.
  
  
  Due to the complexity of the AquaHot system the AquaHot having several replaceable parts that can go bad and can be replaced.  In some instances, it is not possible to fully diagnosis the unit without first replacing the initial part to be faulty.  This will result in the situation that we have here where the customer must make the decision of trying part after part or committing to the big spend of replacing the entire system.  here...

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2012 Tiffin Allegro Breeze from General RV *************** in October 2024. Issues with air leveling system were addressed with incorrect parts and leveling problems persisted immediately upon leaving the business. Vehicle also pulled hard to the right at highway speed. This was not noticeable during low speed short test drive.I took vehicle to reputable Truck repair shop and was informed that leveling valve on front of vehicle was incorrect application and no fix is available. General RV never disclosed this concern.Steering issue was documented in General ********** record but was not repaired and was not disclosed to us at time of sale.These non disclosures have cost us thousands of dollars only to find out that the vehicle is undrivable due to incorrect valve and no replacement is available.

  

  Business Response

  Date: 02/18/2025

  We are sorry the customer is unhappy with their coach.

  This was sold to the customer used, as-is. This is disclosed and acknowledged in their sales paperwork.

  The customer did purchase an extended service contract at the time of the sale, so it would be best to contact that company to see if any of the repairs are covered by that contract. 

   

  Customer Answer

  Date: 02/18/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] General RV agreed to address leveling system issues and did not resolve the concern before the sale. General RV also knew (as disclosed in work order) that there was a problem with the steering pulling hard to the right and did not disclose this nor repair.  Both these issues presented a road hazard and negligence on the part of General RV.  As a customer who raised several concerns and was repeatedly told by General RV finance person that the extended warranty would cover any issues, I trusted them. I was also discouraged from having an RV inspection prior to the sale by the finance person and again assured that the warranty would cover any repairs needed. In reality the warranty company declined to cover most of the repairs. The "wear and tear" clause is a blanket escape hatch for both General RV and the warranty company. I am appalled that General RV would not be more forthright concerning the vehicle issues and more caring about customer safety than profit.
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 02/18/2025

  We are sorry to see the customer was unhappy with our response. 

  Unfortunately, we stand by that response. 

  Customer Answer

  Date: 02/24/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  General RV was aware of the prior listed mechanical concerns and did not disclose these concerns prior to the sale. For a company that prides itself on family values, its difficult to believe that a safety concern would be ignored and left to the customer to figure out. I did business with General RV because of the promises made by the staff at this dealership. Obviously this company is ok with deception. Not a good look.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  General ** needed to replace my front ** unit on my new 2024 Coachman Encore 355DS. Since that was replaced water/condensation has been entering my **. I took it back once and they told me the ** unit needed to be sealed better. After that repair water/condensation still was entering my ** through the cabinets above the drive/passenger seats. Took it back again and they said that the marker lights on the outside of the ** were never sealed from the factory and was a warranty issue. So they sealed the marker lights and put in a warranty claim to replaced my cabinets. I was told 24 to 48 hour to hear a response. It's been almost two weeks and no one from the Fort ***** dealership will call me or return my calls to let me know where we stand with this. I've used their text group that they said we can communicate through. I've emailed them 2 or 3 times and I've called them multiple times with NO response. I just want the warranty issue fixed (cabinets). The communication with the Fort ***** shop is horrible. When I call the front desk to be transferred to the service department they tell me it could be a few days before they get back to you. It's been almost 2 weeks. I had this same issue when the ** unit needed to be replaced. I had to show up at the dealership just to get someone to tell me what's going on.

  

  Business Response

  Date: 02/05/2025

  Good Afternoon, 

  We are sorry for any delays that the customer has experienced.  *********** team has reached out and communicated with the customer regarding his concern related to the water intrusion and subsequent damage to some of the cabinet ******.  We have a meeting on Friday to secure all measurements and photos necessary to place the parts order and submit the warranty claim.  Customer seemed satisfied with the response and path moving forward with regard to completing the repairs to his coach. We will continue to communicate with customer until all repairs are complete.  

  Customer Answer

  Date: 02/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Please do not close this complaint until everything is resolved.

  Regards,

  ****** ******** Jr

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new rv from general rv in ocala. I have owed it for 6 months and they have had it back for 5 months. Every repair it has had to go back again and each time they lie to me about parts or work. They just dont care and this rv was over $250,000 It has been with them now for 7 weeks for two minor issues and yet again they lied about parts.. i really am at my wits end and cant believe how bad the service is..

  

  Business Response

  Date: 02/05/2025

  We are sorry for any inconvenience that this has put on the customer.   We have been actively trying to call this customer for the past 3 days without any response from the customer.   We would like to update the customer with the repairs as we just have the water pump to finish.  We are working to expedite it and have this back to the customer as soon as possible.  We appreciate your patience and if customer could call the store back we would love to talk to him about it.  

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, we took in our ** into the Clarkston shop to fix a recall. While ***** **** was moving our vehicle, he pressed the button on the truck keys, causing the tailgate to open. He must have had the ** at an angle it shouldn't have been in because the tailgate went through the storage door at the front of the **. When he returned the ** and truck to ******** he had slapped tape on it hide it. The door barely closes. He told me that he was very sorry and he would be ordering the part and fixing it at no cost to us, as it was his mistake. There was damage to our truck as well. We were willing to overlook that at the time. Months have gone by, no phone calls. I finally talked to *****. *****, the part manager refused to call. ***** stated he never ordered the part and that we could order it for over 300 dollars and they would put it in. I said, that was unacceptable to damage our property and then we have to pay for it. He said he would call me back with a solution. TWO WEEKS LATER.. nothing. I call today. ***** said he would not pay for the damage they caused to the **. He was very rude. I have never heard of a company damaging property and asking us to pay them to fix what they broke. Is there a path to make this right? Thank you,******** ****

  

  Business Response

  Date: 02/03/2025

  We would like to apologize for any damage done on GRV property.  The customer visited GT2 in October 2024.  Their truck was connected to their 5th wheel. Our ******* moved the vehicle to an outside bay for service.  The keys for the tow vehicle were already in the truck, left there by the customer.  He did not handle the keys, he only needed to push the start button on the dash to start the engine.  Upon exiting the vehicle after parking it outside of a bay he noticed the tailgate was down and had made contact with the front compartment door on the RV.  Before moving the vehicle He noticed the tailgate was in its closed position.  He informed management of the incident right away.  We discussed that we would get a 'price only' for the compartment door and update the customer.  We made no other promises at that time. 

  The first, and only, time we have talked to the customer, *********, was on Friday, January 31.  We've never spoken to ******** ****.  We have discussed with ********* that GRV would create an estimate of repair to submit to the customer's insurance company. 

  Customer Answer

  Date: 02/10/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  After speaking with *****, the parts manager at ********* General **, we are still unsatisfied with the offer they are offering to solve the solution to our problem. We feel as though his solution is unethical and we do not feel comfortable with it. ***** stated that he must protect his business and that he would be willing to pay our deductible on our insurance policies to make this go away. This feels a bit like insurance fraud. He is essentially suggesting that he will be paying our insurance deductible when the damage was clearly caused by his company, with the intention of concealing the company's responsibility. This to me, feels like it would be considered insurance fraud and is illegal; it's essentially trying to deceive the insurance company as to who is at fault for the damage by offering us money to make it go away. I feel a lawyer would need to be consulted as I feel this may be breaking laws. I am also concerned with the damages and their cost. At first, ***** made it sound as though it was a $300 part for our **, then halfway through our last call, the damage was now $2000, then by the end of the call, he stated it was $2500. That confused me. Now, with offering to pay our deductible, he would benefit from this immensely, as the insurance company would now be paying him whatever amount he decides to fix the damage he caused.
  
  He also states that ***** **** did not push the button to open the tailgate. That cannot be proven that he did not do so. It is the only way the tailgate would have went down. The ** was towed with the truck ***** miles to the ** Center. The tailgate was checked and secured when we moved our **, as we always run safety checks before moving such a large vessel. The truck has never malfunctioned. It is checked regularly and used daily.Nothing has ever happened where the tailgate has mysteriously fallen down, nor has it since this incident. The only way to get the tailgate to come down is to push the button on the keys.

  
  When the ******* moved the ** and truck, a safety check should have been performed before even moving the vehicle. If something were loose or open, he should have checked. He had to have pushed the button for the tailgate to go down. He also states no promises were made to fix the damage ***** caused to our trailer. This is inaccurate. ***** **** apologized profusely and said the damage they caused would be taken care of by them. We left it at that because we thought they would do the right thing.
  
  They also stated in the above email that the only time I called was January 31st.This is completely inaccurate. Multiple messages were left with multiple people over multiple months. Multiple promises to call us back were promised and never delivered. 
  
  Regards,
  
  ******** ****

  

  Business Response

  Date: 02/14/2025

  We are sorry the customer was unhappy with our response and offer.

  After further review with our management team, we stand by the store with the resolution offered. 

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of this complaint, the dealer has not transferred my vehicle tag from my old RV to my new RV of which they are supposed to complete within 45 days. It is now over 60 days, and no one has any update on where this stands. I purchased an RV from General RV on 10/31/2024 in the *****, ** location. I drove from **********, SC to accomplish this. I understood that my SC plate would be transferred in SC and this dealership would take care of all of it. I paid fees to get this done. To date, more than 60 days later, I still do not have any registration for the new RV that I drove home. I am unable to get any update on what is going on with this tag transfer from this dealership either. ** has no record of the tag transfer or the new RV. As a result of them taking my new RV out from my name and not putting the new one in place, I got a threatening letter from SC DMV stating that my license could potentially be revoked as a result of this problem.

  

  Business Response

  Date: 01/03/2025

  Good Afternoon To Whom it May Concern, 

  After reviewing this it is well known that on 12/3/24 customer was aware we needed ************** Paid Property Tax Receipt.  Which is required to issue her the registration.  We received a response today(1/3/25) from Greensville Auditor that we should receive the South Carolina Paid Property Tax Receipt in the next 48 hours.  When we receive it we will be able to get her registration.  

  We appreciate the chance to finish this for the customer once we have the appropriate information.  

  Customer Answer

  Date: 01/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  ************** does not require taxes to be paid for a registration tag transfer.
  

  Below is directly from the county website.

  If I want to transfer my license plate to a replacement vehicle, what do I need to do?
  Take the registration for your previous vehicle and the Bill of Sale for your replacement vehicle to the S.C. Department of Motor Vehicles and register your replacement vehicle. You will not need to pay taxes on the replacement vehicle until the registration on your previous one expires.

  This information can be found at this link > ********************************************************

  I have provided General ** with this information and have asked them to join a conference call with the ** tax assessors office to help them understand that my taxes for the current tag, regardless of the ** involved, is not going to be due until August 2025. They dont seem to be open to this type of call. I have physically gone to the *** as well as the tax assessors office and provided them with the scope of this situation. Again, Im not required to pay property taxes at this time. So, at this point, I have a loan on something I cant use. The attached screenshot is straight from the ** website regarding this matter. 
  

  It does seem that GENERAL ** has forwarded my bill of sale to the tax office to try and force the taxes to get on the ******* tax roll in order to force the payment prematurely. After speaking with the tax office about this, they stated that after the transfer of the registration is complete that tax bill would be moved to August and not due now. GENERAL ** has failed to confirm if they are trying to get a new tag instead of a transfer which would make sense if that is the case. But, Ive stated from the start that this is a transfer.

  So, this is not yet resolved and they need to take the necessary steps to complete the transaction. I would be happy to join a call with all parties to help them gain understanding.
  
  ***** Close

  

  Business Response

  Date: 01/16/2025

  We are so very sorry for any delay on our part.  On January 7th customer declined to move forward with the 3-way call. At that time customer did email a current copy of her SC registration that she wants to transfer and the Greensville Auditors did email us a Property Receipt showing that they did add the new motorhome to her property taxes. We did not say anything about customer having to pay, only that the vehicle needed to be added.  We have submitted everything to SC and we are currently waiting on VITU to complete the transaction. 

  VITU confirmed the information and responded with that once they received the registration, it gets added to the property taxes. This is the standard process for SC.  At this time all is sent over to ************** to process.   
  

  
  

  Customer Answer

  Date: 01/17/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This matter remains open until I receive my registration in hand. As of 01/17/25 DMV does not show the tag transferred from my old RV to the new RV. General RV originally kept trying to push this through as a new tag (admittedly) when I kept telling them it was a transfer. I also refused a three way call with DMV by the time they reached out because I was able to provide them with a recorded conversation I had with DMV to them and wasnt interested in waiting on hold again for the length of time it would take to connect to a DMV agent. It was yet another waste of my time. GENERAL RV did admit this was an error in processing in their part but I still dont see anything in the system and I dont have my registration. 
  

  Its now day 79. This was supposed to be done within 45 days of purchase and I would have thought they would have tried to expedite this given it was an error in their part. I have not seen that.
  
  Regards,
  
  ***** Close

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2022 forest river impression 280rl brand new in February of 2023. from day one of purchase there have been numerous problems with the *** It has gone back and forth to General **'s service department on numerous occasions for repairs under warranty. Some were taken care of most were not. The front door not latching or locking and the roof underlayment being loose on the edges along with the freshwater tank falling out and the auto self-leveling not working to bulges on the side walls on the exterior. These are to just name a few. The last time we took the unit into them was Feb of 2024 just before the factory warranty expired. They had the unit at least 4 months with no repairs being made. This whole time we still had to make payments on it and pay insurance on it. We couldn't enjoy our ** during this time. At one point while we were there, they told us a vent cap was missing and needed to be installed they wouldn't allow us to go on the roof to replace it. They refused to take care of the exterior side wall problems. This continued to the point we just had to accept what they had done and allow the factory to pick the ** up to finish the repairs. I am disabled and felt they were just taking advantage of me and my wife. I feel they should pay the payments and the insurance for the months they had the **, and the lost usage. We were treated so badly through this whole ordeal we won't be going back to them which leaves us no recourse but to find another shop that can make repairs to our *** HELP!!!!

  

  Business Response

  Date: 12/20/2024

  Good Morning, 

  We are so sorry for all the frustration that the customer is feeling about the unit.  We are willing to help in any way to get any outstanding concerns taken care of through our service department.  We have submitted all repairs through warranty and the manufacturer denied most of the repairs.  It was only after customer pushed back and forth with the manufacturer that it was decided that General RV bring it back to the factory to address concerns.  The manufacturer agreed to have the roof replaced with them instead of with General RV.  There were several times that it was stated they could pick up the coach while we wait for authorizations and parts but they refused.   We have all communication through email and text so it is well documented. Please feel free to reach out if you are still having any concerns as we would love to help get these concerns taken care of in a timely manner.  

   

  Customer Answer

  Date: 01/03/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] The information provided by the company was written to their favor. Their were several comments they made that were blatant lies. We have our own documentation that our statements are true and correct.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/20/2024 my husband and I purchased a 2025 Salem Hemisphere Roost43 from General RV. From the beginning there have been issues with the unit. All documented with General RV. We've spoken to the general manager, the sales manager, sales consultant and someone from the headquarters, all stating that they will get back to us. Almost every communication has been initiated by us, without any return calls or emails. We would also like proof that that the *** was applied to the unit.

  

  Business Response

  Date: 12/16/2024

  Our team spoke with Mr. ****** and explained to him that we are back and forth with warranty to cover the 2 main problems, the 2 sets of stairs, and the door. We needed better pictures, so Mr. ***** is going to send me updated pictures to submit to ************. Once we get an answer from FR, we will come up with a plan on addressing the rest of his issues. We will continue to communicate with Mr. ************  
  

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a travel trailer from General RV in ******** on May *******. We believe they sold us a lemon. The day we were purchasing it the person Cami that was supposed to do our walk through was not available and were were given a person who knew very little about our unit. On our first camp out when leaving one of our slides failed to come in. We had to call a mobile RV tech to help us. General RV gave us nothing for the call. The next time we camped the *** system failed. The *** system controls the tongue ad well as the leveling system for the trailer. We brought the trailer to general RV to fix some exterior awnings and also told them about the *** system not working properly. They had our trailer for four months and they failed to replace the ***. On our recent camp out we were in our way the Keys and the door to the outdoor kitchen decided to open on the middle of I 75. The locking system on the outdoor kitchen is not sufficient for the size . My boyfriend almost got killed try to close the door and an 18 ******* hit us and ran. General RVs service department and sales department do not care or ignore any instructions you give them. Our trailer will be off warranty in May 2025. I doubt they will fix all of our problems

  

  Business Response

  Date: 12/12/2024

  Good Afternoon, 

  We are so sorry that the customer has gone through this.  We would love to look more into this but we cannot with the information provided.  Could you please reach back out to the customer with the correct account information they have with General RV?  

  Thank you so much for sending this over and we look forward to working on this.  

   

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 **** ****** 24RW in Feb. 2022, vin - ***************** . I was the first owner. The transaction started on line ,I did not want to travel by plane to purchase a RV. This RV was in ****** Utah . It was driven by a transporter that the General RV in ****** Utah hired to deliver it to *******. The vehicle was damaged in the trip. It was driven through several snow events. I have the bill of lading, and preinspection report. The vehicle was dirty and no pre inspection was done. It was driven to ******* with instructions not to wash it after. I asked Ashland before it left **** , that I wanted to inspect the roof and undercarriage after the trip . I was told by the Operations Manager **** ******* that i coukd do that. On my scheduled pick up day , he then told I would not be able to ,because all bays were filled. I insisted. I was given a mechanics creeper and a 6 foot step ladder. I took pictures of the damage while it was on there lot .and showed them the chips in the paint and the rust and corrosion on body and the undercarriage. I had paid for a $2444 paint protection flim to be applied. We agreed to spray the protection on after the chips were repaired. They asked me to send them a quote for the repair. They would have the work approved then the paint protection would be applied. They refuse to speak to me about the money they owe me and will not return my phone calls. The Sales Manager saw the Damage , **** *******. Thr operations manager saw the damage. **** ******** , the sales they of the damage . And the main Manager, *** ********* knows of the damage and that they owe me $2444.00. I can send you the Bill of Lading and preinspection report. I had a paint specialist look at the coach in ******* in May. Rush Truck in ******* (Collision and Paint ) .A vendor that they use for repairs . They recommended Rush Truck.. After they received his report and cost. They stopped talking to me.

  

  Business Response

  Date: 10/16/2024

  We are sorry to hear about this customer's experience with their coach.

  I don't see that we have had any contact from this customer since October of 2022. At that time, the customer disclosed that their coach was totaled and the customer was looking for a refund on their extended service contracts. 

  Prior to that I see notes in 2022 where the customer was asking for our Richmond location to complete work on the underbelly of his coach and the store declined to do so. We had the customer in for an appointment to address the three items that we promised to be done and the customer was taking the coach back to the manufacturer factory for the 40+ lines of additional repairs as the customer was concerned with the craftmanship of the coach. The customer was onboard with this plan in April of 2022. 
  

  Based on this information, we won't be providing any refund or cover the cost of repairs. We stand with the store decision on this.