Complaints

This profile includes complaints for General RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  General RV Center

  25000 Assembly Park Dr Wixom, MI 48393-0019

  
• 

  General RV Center

  476 Reno Dr Wayland, MI 49348-1273

  
• 

  General RV Center

  17277 Racho Rd Brownstown, MI 48193-8448

  
• 

  General RV Center

  8665 Dixie Hwy Clarkston, MI 48348-4243

  
• 

  General R.V. Center, Inc.

  1577 Wells Rd Orange Park, FL 32073-2311

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for the Clarkston location. Shouldn't a customer be informed what they are expected to pay before their repairs are done? When the customer is expected to be paying $150 deductible and then get charged $473..... It's quite frustrating/upsetting. To be told the additional charges are the diagnosis charge, shipping of the part and shop charges. The manager wasn't there to explain any charges. It was horrible. We were picking it up and heading straight to the campground. We were told we could either pay the $473 or leave it until the manager gets in on Monday. We were heading to the campground so leaving it wasn't a very good option. So we had to pay $473...... He (*************************) said we could be explained about the bill more on Monday. And that they could always make adjusts after we take it. **** couldn't even figure out the bill at first. He's kind of guessing what the charges are that we are paying. He said he doesn't do anything but get the warranty claim submitted. I'm addition, we get our trailer back damaged. They did fix the damaged cabinet handle, but they didn't fix the damaged wallpaper around the window that they had removed to get a refrigerator in/out of the trailer. They are trying to say it's normal. It wasn't like that when we took it to them. That's the only window that the wallpaper around the window is like that.

  

  Business Response

  Date: 01/03/2023

  We are sorry to hear about this customers experience with our store.

  This customer has an Cornerstone extended service contract. In the customers contract certain items are not covered:
  
  Environmental fee
  Shipping
  Shipping tax
  Crate/freight
  Packaging
  Shop supplies
  Some diagnosis labor time (amount determined by Cornerstone)
  
  The customer also has a $200 deductible. The cost associated with this repair were the remaining cost from the list above.  All of this is explained in the customers Cornerstone contract.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an RV in early 2022 from general RV and when we signed documents, we were sold an extended warranty that I was told could be cancelled at anytime with a prorated refund issued. In august, I contacted the warranty company to cancel and they said I need to deal with the dealership. I coontacted our sales rep ************************** on august 3rd. We filled out the forms to cancel the warranty and were told it would ***********-8 weeks for the credit to hit our account. We have not yet received this credit and ****** ignores voicemails and emails asking why this has not been done yet. It has been 17 weeks and I want our credit on our loan ASAP for the prorated number from August 3rd. Not from right now, from when we requested this cancellation that has been ignored.

  

  Business Response

  Date: 12/23/2022

  We are sorry to hear about this customers experience with our store.

  Our sales manager discussed the customer extended warranty cancellation request with our business manager on 12/22/22. Our business manager stated that there was an oversight regarding the customers loan number that prevented the refund for the customer.The cancellation documents were updated and sent to the cancellations team on 12/22 at approximately 10:30am. The cancellation date was requested to be backdated to 8/4/22.

  Customer Answer

  Date: 12/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15th Total $542.99 _ Window replacement because window was leaking . I took it back 4 times NOTHING was resolved window was still leaking which created water damage inside my ******* became a guessing game.Then On 10/14/2022 $2842.69 I was told by ***************************** Tech advisor that the reason my window was leaking because it needed to be sealed near the storage compartments on both sides so water doesn't come in.After getting a second opinion into the matter . It was made very clear to me the installation of my windows was not properly aligned with the rubber seal is why water was still coming which created ***** water damage. November 21 2022 I ask for a refund for the windows of $542.99 which I paid for in good faith in trusting them to do a job which they failed to do so 4 times . Ever since I've been ghosted by the Tech advisors and all the managers in asking to refund my money to no such luck . They should not be in business in *******.

  

  Business Response

  Date: 12/30/2022

  We are sorry to hear about this customer's experience with our store.

  After reviewing the work orders,it appears that the original concern took place on Jun 14th 2022, of which the passenger side bedroom window was ordered and replaced. At time of pick up, on July 16th, it was noted that there was water on the floor under the drivers side bedroom window. On July 30th the drivers side window was replaced. The customer returned on Aug 20th for a recall that was performed, with no concerns of water leaks discussed on this visit. On September 6th the customer returned again with additional water intrusion concerns,and at that time the  store noted gaps in sealant around the coach and recommended appropriate action in scraping and resealing the unit. This was the last work order that has been documented here for this customer.

  In the complaint the customer states that the reseal was discussed and a second opinion was sought after, the customer does not make mention of obliging to the services performed which would be standard service for a three year old coach. If a second opinion took place due to water intrusion from the installed windows, we would like to review the work orders or documentation by the second opinion before any consideration will be made. Please email this over to *************************************** and we will have the store take a look.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased factory new Winnebago EKKO 6/10/22. Made 1st available service appointment 8/6 in anticipation of undiscovered defects not revealed during delivery PDI. Following week, passenger side Lithionics Lithium Battery goes into "Short Circuit Protection" mode. Remaining battery still working. TRy troubleshootinng w/Lithionics Applcation Engr., requires proprietary tool, order it and do not receive until after 8/6 service appt. Informed by General RV 9/6 Batteries approved to be replaced under warranty, wait on parts. Weeks pass, not ETA on batteries. 11/9 contact Lithionics PRoduct Mgr. ***************** who informs there is no battery replacement authorized. 11/10 meet with General RV Service Mgr. ****************** who continues to say there are batteries on order. Assigns ********************* to investigate. **** indicates General RV unaware of Lithionics Diagnostics required for warranty replacement,, will send to Lithionics necessary documentation. 12/6 EKKO back in shop for Lithionics diagnostics and send result to Lithionics. 12/10 General RV says waiting on Lithionics response. 12/10 contact Lithionics *****************, he says Lithionics never received anything from General RV. Give Lithionics names of contacts at General RV and they email needed test information. 12/19 General RV says waiting on Battery replacement again, ETA unknown, probably after new year. Contact ***************** at Lithionics who says never received requested testing forms and have no replacement batteries for General RV Ashland. Three times General RV has fraudulently told me they are replacing my batteries. They are authorized dealers for Winnebago and Liithionics for service. If they are unable to repair products they are supposed to service, they are in breach of their contract with Winnebago and Lithionics Battery.

  

  Business Response

  Date: 01/02/2023

  We are sorry to hear about this customers experience with our store. 

  We are currently waiting on parts to arrive for this customer. ********** would not send us a battery until we diagnosed it for a second time. This was ordered 12/21/22.

  Our parts department within our Ashland location was emailing back and forth with ********** last week. The store service team followed up with a call to them today requesting an update, but had to leave a message. 

  Our service team will continue to update the customer as additional information becomes available. 

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a class A RV from General RV in mid October 2022. When we picked it up from the *********** store we complained about the backup camera not working properly. We were told that it was fixed before we finished purchasing the vehicle. In November of 2022 the camera failed completely. We have called *********** dealership several times and asked to be connected to the service department. The service department never answers the phone and doesn't return our phone calls when we leave messages. We have tried the online "chat" on the General RV website and have been told to call the dealership as they cannot schedule service appointments. We have contacted the motorhome manufacturer's customer service and have been told to contact the dealer. This is a safety issue as this is a large RV and we have no visibility in the rear without the camera.

  

  Business Response

  Date: 12/02/2022

  We are sorry to hear about this customers experience with our store. 

  Our service team has contacted the customer and is working with them on a mobile tech service. 

  Thank you. 

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a camper and several added coverages (GAP, etc.) were included. I didnt carefully read all the terms so thats my fault. I requested to cancel all the added coverages very soon after the purchase, in mid-September. I received email confirmation that the coverages would be canceled as requested. The coverages STILL have not been canceled and it is beyond the allowable time to cancel and get a refund. This has cost me considerably in added price and added interest on my loan. I dont know if the companies that provide the added coverages will even allow them to be canceled since General RV failed to do their job. Once I determine an accurate cost to me, this will be in a court. Right now I just want to make it known, to BBB and everyone else I can reach, that this business is irresponsible and corrupt.

  

  Business Response

  Date: 12/01/2022

  We are sorry to hear about this customers experience with our store. 

  We have discussed this matter with **************** in the event a customer reaches out to them to cancel their extended service contracts to ensure a delay doesn't take place and what the proper steps are to take.  

  The customer originally emailed **************** on 9/15. He followed up with them on 11/8 and was provided the cancellation forms that same day, the customer were returned them to us on 11/17 and sent to our cancellations team to process. This process normally takes six to eight weeks from forms received until refund is applied. 

   

• Initial Complaint

  Date:11/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What a sad, pathetic world we live in when the almighty dollar means more to a company than quality service. Especially when that service is to a 100% disabled veteran whos altruistic mentality protected the freedoms of that company. The zero accountability and zero compassion or humility of that company is disgusting. Also, enjoy the THOUSANDS (And counting) of views and comments this veterans ******* channel has of EXPOSING your corrupt company and the state AGs emails stating that I have a legitimate case against you and are filing my complaint with other to start a class action investigation. All I asked for was FAIR and honest service. That was not provided. As a company simply do the HONEST thing and take accountability in this situation and provide a resolution as I have continually called for. I promise you I am NOT going away. Even if I don't get the resolution I have called for I will continue to make sure others do not do business with you. I'm willing to be paid for my silence but you continually refuse. Do you not want to admit to your short falls as it will set a precedent and admit to unethical business practices? Does your conscience allow you to sleep at night preying on the uneducated and current demand? You can be a business and make money while still be honorable but you choose money over all else. It is just sad. It's is pathetic. It is everything that is wrong with the world. Your company motto is "Be Better.". It is time you live up to that and not just use it as propaganda. Again, I promise I will not go away and will be an advocate, a beacon, a rally call for change. Make my situation right. Let me be a megaphone showing that your company can admit being wrong and watch what change can occur. Remember, doing what's right isn't always synonymous with doing what is easy.

  

  Business Response

  Date: 12/05/2022

  This is the customer's fourth complaint logged between General RV and the BBB. We are sorry the customer has been unhappy with our previous responses. 

  The customer's coach has been returned as we await the arrival of the stairs and trim piece. All other repairs requested by the customer have been completed.  The customer should have signed work orders at the time of drop off and pickup that show the work that was done. 
  
  If the customer has unresolved repairs issues, the customer can contact our service department. If the customer doesn't wish to work with our Mount Clemens location, we have several dealership in the metro Detroit area that would be more than happy to service the customers coach. The manufacturer carries the warranty for the customers unit, so if the customer has concerns regarding the craftsmanship of the coach the customer can contact the manufacturer directly to address those concerns. 
  
  Regarding the prep fee, everything was done on this coach that is required by the prep department.
  
  Upon speaking with our ownership team, the decision remains unchanged, and no refund will be provided for the prep fee and/or freight fee.
  
  We are committed to servicing your coach, and our store will be in contact once the remaining parts arrive to set-up a service appointment to have them installed.
  
  Thank you. 

  Customer Answer

  Date: 12/05/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint already and did not receive a resolution. I have tried multiple times to resolve with them but we have been making payments on a unit for over a year that we have not even had for the last 6 months. Everything we call they say it's in the shop and give us the run around.

  

  Business Response

  Date: 11/25/2022

  We are sorry to hear the customer was unhappy with our previous ******************** response.

  The customers coach was in the shop getting a ********** floor replaced from water damage. Upon opening the coach up to perform said job we found multiple other areas with more water damage that was not originally estimated (was not present).

  We finished the ********** and did some more digging on the root issue of the other water leaks and found multiple areas causing the issues:

  Trim molding for dinette slide was not installed correctly allowing water to come into the ********** floor internally, not only do we have that ********** floor to change now we also have a roof membrane (for the REFER slide that we just changed the floor on) that needs changed as it was not installed correctly from the factory (it was not sealed correctly)
  

  The **** was ripped under the theater seating (which is now approved to change **** in the main floor)
  
  We had the additional repairs approved within 48hrs of finding out there was additional damage when the unit came in the shop to get the floor done. Now we are waiting for the additional linoleum and membrane to repair the additional issues we have found. Our advisor is reaching out to the customer today to update them. We need 40ft of **** and a ********** roof membrane, so we are not sure how quick this will be but we will let our parts ***** know this is a rush and will try to get it here quick as possible. 
  
  
  

  Customer Answer

  Date: 11/25/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *********************

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service after the sale is NONEXISTENT. I have been calling for several days to make an appointment and left several messages...Nobody answers nor returns calls. I am making payments on a new camper purchased in August that I cannot use.My next call will be to a lawyer in ********* for a consult on RV Lemon Law.

  

  Business Response

  Date: 11/18/2022

  We are sorry to hear about this customers experience with our store. 

   

  Our store advised they connected with the customer on Monday 11/14 and set up a drop off appointment for the customers coach on 11/30. 

• Initial Complaint

  Date:11/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an RV on 4/19/22 and due to terrible miscare of my RV, I essentially was forced to purchase a new one. On 6/8/22, I purchased a brand new 2022 RV ($135,000) and I have dealt with nothing but problems by sales, service, and parts. I would say 80% of the people I encounter are Terrible at following up. I have had my RV returned to me in worse condition than received and have had the service team break items in your care. I sent an email to all the managers at your location in *****, ******* on September 15 and it is now November 8th, with no resolution or update in site. Im beyond frustrated as I should not expire any issues with such an expensive and new RV. I want this remedied ASAP so I can actually enjoy my purchase and not stress any longer.

  

  Business Response

  Date: 11/09/2022

  We are sorry to hear about this customers experience with our store. The customer has possession of the coach currently. Our store has ordered the awning and re-ordered the decal as it came in wrong. Our store is reach out to our vendor to obtain an ETA. Once received we will follow up with the customer.