Complaints

This profile includes complaints for General RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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General RV Center has 19 locations, listed below.

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  General RV Center

  25000 Assembly Park Dr Wixom, MI 48393-0019

  
• 

  General RV Center

  476 Reno Dr Wayland, MI 49348-1273

  
• 

  General RV Center

  17277 Racho Rd Brownstown, MI 48193-8448

  
• 

  General RV Center

  8665 Dixie Hwy Clarkston, MI 48348-4243

  
• 

  General R.V. Center, Inc.

  1577 Wells Rd Orange Park, FL 32073-2311

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a new camper in January 2024 Had to put down a deposit of $2500 without any kind of paperwork or sales agreement, we were told they are a family-owned company and that was our guarantee that they would never s**** anyone over.Was suppose to be done in April. Was not done until June. Paperwork for closing was incorrect when we asked them to fix it they said that is the only way their system would do it. Was suppose to be delivered to **** for us to pick up and finish paying for it, however that changed, they wanted all the money at the ** location, so we had to wire it. They delivered it to us, some complications, but it was delivered in June finally.The wrong goose head for the camper was put on. They refuse to acknowledge. They did not research which is compatible with the size of the camper. So when hooked up it doesnt sit level. Emailed, text and called with 0 response. No communication at all with anyone from General RV. We have called, emailed and text with absolutely no communication back. They do not care at all.Here is the long list of things that are or have gone wrong so far -Air above the master bedroom isnt working correctly -No air flow to the room under the loft -Electric hot water doesnt work at all -Kitchen sink leaks everywhere, water damage to the entire area and the faucet is hooked up backwards -Hole in the back bathtub -Solar Inverter does not work will not turn on -Battery came dead from the dealership cant hook or unhook without the generator on or full electric on -Yesterday the slides would not work unless the generator was on. It was hooked up to 50 amp 220 and slidies wouldnt move in or out. -The slide for the master bedroom bed, when coming in is making terrible noises, we havent been able to locate the issue yet It wasnt even cleaned when it arrived. Seems like everyone got their money, so its our problem to fix everything wrong. Spend more money on a camper that should be perfect.

  

  Business Response

  Date: 07/09/2024

  We are sorry to hear about this customer's experience with our store. 

  Our sales management team connect with the customer on 7/8 to discuss their concerns. We will need to work through the warranty process for any warrantable repairs to the coach. 

  Customer Answer

  Date: 07/09/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  We are currently living in the camper. The only option they gave was to take it to a General RV or a Jayco dealer to have the camper fixed. Which is not an option at the moment. We found a camper to rent and asked if they would pay to have it picked up and taken for repairs then brought back. None of the problems are any fault of ours. They said no. Asked for help trouble shooting, they gave us ****** number to call, they wouldnt help.  Asked about the water damage being replaced considering we have pictures of the damage and have contact the day it happened, they said no would not be covered out we waited until our season is over to have it fixed. 

  Im at a loss. We are just expected to roll over of deal with a broken camper, unless we stop working take camper to them and rent a camper or hotel in the mean time. So spent ******* on the camper, then time off work, fuel, miles on my truck, then more money to rent a camper or hotel room for my family and I to live and work, and that is all okay with them. 

  I spent the money on a camper i expected to be delivered in working condition and it was not. Now ** expected to spend more money to fix a brand new camper.  Please explain this to me? If the product is delivered broken, why do I have to pay to fix it? 

  
  Regards,
  
  **** And ***************************

  

  Business Response

  Date: 07/11/2024

  We are sorry to hear the customer was unhappy with our initial response.

  I see that our operations manager and service manager from our ********* location have been in text communication with the customer to try and help troubleshoot their concerns. At this point, the coach needs to be in a service bay to further diagnosis the challenges the customer is having. 

  Customer Answer

  Date: 07/11/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  We are currently living in the unit and running a business during our busiest time of the year. In order for us to get the camper into a shop, not only do we have to take time from our business operations, but also spend more money renting another camper or renting hotel rooms also add fuel to that bill to take it to a location. 

  Why should we be responsible to foot all these bills when it was the negligence of your company, not taking the time to inspect the camper properly before it was delivered.

  The electric hot water is just one of a long list of things that are wrong with the camper. 

  You company is taking 0 responsibility for the people who did not properly do their job. 

  You took our money, sold us something that was never inspected by anyone, came dirty, and is not working properly. So please explain why I should be the one inconvenienced and have to spend more money when 0 of the issues with this camper were caused by us.

  Regards,
  
  **** And ***************************

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On. February 10 ***** we took new rv back to dealership because the water main pressure valve broke and flooded the camper that night they kept it 3 months to replace all the floors and some walls. Then home 2 weeks and back again for list of at least 9 more items wrong with couch including the hole wall on one side of couch and a leaking window it has been there know 8 weeks for all this dont know when it will returned to use yet seeking help in this matter to get all this fixed the dealer does not care and taking there time asking for a new couch this on is a lemon. We have made 5 payments know while it sites on there lot and can use something I am paying for

  

  Business Response

  Date: 07/16/2024

  We are sorry to hear about this customer's experience with our store. 

  We have received approval from Heartland to complete the requested repairs. Our service team is working to get the parts ordered and will provide the customer an ETA once received.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my camper in for service. They had mislabled my black tank flush and city water connection on my camper. This caused my p*** tank to erupt like a valcano inside my camper while I was in it, covering me, and the entire inside of my camper in f**** water, my camper is roughly two years old, I brought it there the very next day demanding a replacement. They refused, and said they would clean it.. as far as Im concerned the unit is totaled and now a bio hazard. There is absolutely zero chance they are getting all the p*** germs out of all the cracks and crannys. They offered me 1/3 of what I paid for my camper just 2 years ago because I said I didnt want it back. My girlfriend, friends, family, nor myself want to step foot in this thing ever again. I dont think its too much to ask for a replacement once it has been flooded with p*** water due to them

  

  Business Response

  Date: 06/27/2024

  We are sorry to hear about this customer's experience with our store. 

  This customer has spoken with our management team and was presented with a few options:

  Option 1: To buy the coach back for slightly above his payoff (Over usual amount we would put into it)
  Option 2: To purchase a different unit and we would give him positive equity on his.
  Option 3: To (at all expenses paid) let us right our mistake from a service side.

  After the customer was given these options, he called back and stated he would be retaining legal counsel. 

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  General RV in ***** had our RV for the last 6 months of the one-year manufacturers warranty. They were set to correct several is***s we had before the warranty ran out. Months and months passed and could not get a response from them. We could see some parts had been delivered but no word from General RV. After repeated threats to *** them to get our unit completed, then having been told lies on top of lies and having to take several days off work just and drive 12 hours, round trip, to get them to respond to us, they finally agreed to work on our RV. Finally, the day came that we were told our unit was complete and we could come pick it up. One week before the unit's warranty ran out, we took the day off work, drove 6 hours to get our RV back. Once we arrived at General RV, we were told it was not complete. We were informed they ordered the wrong part.When we arrived to pick my RV up and found out the part was wrong, they stated the correct part would be ordered and I could bring it back in to get it installed within a few weeks. I tried to get them to mail it to us and I would install it but we were informed I couldn't install it because it had to be programmed.Now it has been three months and they will not return my calls, text or emails. Short of me taking another day off work, driving 12 hours round trip, there is no other way to reach them. My kitchen wall is open with this switch torn apart and I cannot turn the lights on in the kitchen because of this part not being installed. I do have a log of every interaction (or the lack thereof) or attempted interaction if it is needed.They already have the part, they have had it for months, we just need this very simple light switch installed.Thank You,****** and ***************************

  

  Business Response

  Date: 07/11/2024

  We are sorry to hear about this customer's experience with our store. 

  Our assistant service manager from our Ocala store spoke to this customer and we are sending the part to the customer (Dometic Climate Control Gateway) and the customer is going to get a mobile tech to install it. 

  Customer Answer

  Date: 07/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  I did speak to the ***************** Manger, a very nice guy. He did state that he would ship the part to me and even emailed me after the conversation. As soon as I received the email I replied back stating that at the time the original part was ordered, my unit was under warranty, would General RV pay for the mobile mechanic? I do not feel because of their screw-up, I should not be expected to pay for a mobile mechanic to replace and program this part. I do believe getting a mobile RV mechanic to replace the part is the best course of action right now, however I did bring my unit into them with more that ample time to replace all the parts under warranty. I have not received any more communication from General RV with an answer.

  
  Regards,
  
  *****************************

  

  Business Response

  Date: 07/17/2024

  Thanks for following up to let us know. We will ask the store to follow up. 

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Nexus Verrado 28S in August of 2023. I immediately reported a defect to General ** staff prior to taking delivery of the unit. The propane door was not properly fitted to the unit and needed to be replaced. I was told by General ** that it was covered and would be corrected. I have made numerous attempts to get this issue corrected. I have contacted General ** service via email, text and telephone calls. I have also had the ** in their shop so they could get the proper door parts as well as fix other issues. I am coming up on 11 months since I purchased this unit and General ** still has not fixed the warrantied door.

  

  Business Response

  Date: 06/27/2024

  We are sorry to hear the customer was unhappy with their experience at our store.

  The store has reached out to the customer to set-up an appointment to install the remaining parts. This will be completed when the customer is back in the area. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I went to a RV show in ************ that was adervetised everywhere by General RV. At the show, I met a salesman by the name of ***********************. **** followed up with me a day or two after the show and I told him we were interested in the Forest River Wildwood model he showed us that was listed for $34,500. **** then said his finance manager will take over the completion of purchase from here and introduced me to ***********************. ***** emailed me the application to fillout for financing. I noticed the price of the trailer increased to $40,931. ***** said it's because of the high demand of this unit and that **** was misinformed. ***** then asked me how much money I want to put down on the purchase and I said NONE. He stated that it would be very hard for him to get me approved but he will try. I sent follow up emails for a day or two and ***** finally called me back to say.. "I was able to get you approved for 100% financing with no money down but there's a stipulation. The lender is requiring ou to be over the $50k **** and the best way for us to get you there is by including the extended warranty. This is better protection than the manufacturer warranty and this coverage will guarentee finacing and make the lender feel more comfortable."I had never purchased a travel trailer before and knew nothing about any of this. I always questioned ***** and his answers seemed to be reasonable. My family and i went in to the cenetr to inspect and finalize all paperwork before they would deliver it to my home in *******. During inspection I noticed a bunch of chips in my counters, Staples exposed, Doors not level, flooring uneven, etc. They put topgether a punch list of all items that they would correct prior to delivery. I also paid for a ceramic coating that I was promised would be applied. Once delivered, they had not fixed anything or even apply ceramic coating that I paid almost $1500 for. There was water damage and so much more. I have been back and forth since.

  

  Business Response

  Date: 06/18/2024

  We are sorry to hear about this customer's experience with our store.
  
  Our sales management team reviewed the customer's complaint and we can say unequivocally that we did not, and have never advised a customer that purchasing any additional coverages would be a condition of obtaining financing. As our sales team remembers it, there was only a positive dialog between ******* and us until she experienced some problems with her Wildwood.
  
  We did our best to deliver on all *******'s requests including after the sale of the coach. ******* is an insurance broker and would know that tying coverages to securing financing is unethical and illegal. ******* would have signed several documents including the coverage documents and General RV's "Legal waiver of protection" that demonstrate her intent to acquire the added benefits. Never once did she share any concerns about her decision to add said coverages to our finance manager, or any other for that matter.
  
  Also, our system indicates we haven't had the customer in for service to address these concerns.
  
  We would be happy to get the customer scheduled for an appointment to attempt to address her concerns. The customer can reach our scheduling team at ************.
  
  Thank you

  Customer Answer

  Date: 06/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have in fact been in person approximately 3-4 days after my wildwood was delivered to my home for repairs on water leakage in bathroom plumbing and the fact that the emergency breakline was never installed and it locked up on us on the highway. 
  
  I also have several email threads with **************** discussing the damages and how he would try to get me reimbursed but hasn't. 
  I have also been to camping world several times to have damages on my brand new unit fixed and/or repaired since camping world in near me. I do not reside in *******. So to assume I will make countless trips to and from is ridiculous. 
  
  This is the second time this business has stated I am in the insurance industry and should have known better. Insurance has nothing to do with financing. That is an asinine comment. 
  
  I have countless phone records also proving **************** would call me after I would ask very specific questions regarding the financing. The reason for the calls is beacuse he did not want a paper trail. 
  
  Not only was I lied to on what my finacing options were and upsold under false pretense, my brand new unit was damaged and has nothing but problems since. I have chips in counters, electrical problems that I have had to pay out of pocket for because ******** wouldnt cover them and I was told by **************** NOT to use my manufacturer warranty but to use the extended warranty ONLY. I have the email he sent stating this for refrence. He also said he would look into getting me reimbursed for those out of pocket expenses and I have not recieved them. I have also had nothing but water damage under the sub flooring because it was never connected properly during install and General RV claimed to have fixed when I brought the unit in. 
  
  I have also made several calls to their office and conatnlty told someone will call me back and it never happens. 
  I finally went to their website and requested a call in regards to this matter and ************************************* called me to discuss the matter on May 23, 2024. ************************** offered me a brand new trailer free of charge and I told him I was not comfortable with any units they had to offer considering my terrible experience. He said he would figure out how to have them purchase the unit back from me and get back to me by the following week. I have not heard back, nor has he responded to any of my emails. 
  
  Regards,
  ***************************
  
  

  

  Business Response

  Date: 06/27/2024

  We are sorry to hear the customer was unhappy with our original response.

  We have this BBB and multiple state complaints from this customer. We are working to respond to all three agencies. 

  Customer Answer

  Date: 06/27/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

   

  Good morning!

   

  Last week I recieved a call back from the Forest River manufacture. During our call they went through my claim history on my manufacture warranty and said a claim from General RV was filed on my behalf on MAY 6, 2022 for "Floors NOT Laying Flat" The manufacture paid $965 to General RV for this claim. To be clear.... General RV NEVER fixed my floors and did NOT have my RV at all. I was never in General RV's repair shop for anything other than them tightening a few plumbing pipes and installation of the emergency break line that was never installed. This was approximatley 4 days after the unit was delivered which was back in March 2022, which I was present for and only spent 20 minutes at this location. 

  This is FRAUD and there is a paper trail. This is just one example of the many things I have had to deal with from this company. It is absolutley unacceptable. 

  Here's an email of the reprsentative I spoke with at Forest River  - ****************************

   
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2024, I purchased a new 2023 Wildwood 40FDEN, destination trailer. It was delivered on February 20, 2024. Finally on April 12, 2024, I was able to go up to it, spend the night and start cleaning and moving in. It rained, we had water coming in 3 windows. I Reported the issue to General RV, Mt Clemens, ********, which is where we purchased it. On April 22, 2024, General RV picked it up. A full inspection took place, they found several more water and window issues. A water test was performed, and it too was positive for leaks, including a slide-out seal. Since then, we have been in limbo. Waiting for warranty approval, more water testing results.This is a new one year old trailer. It has been sitting on a General RV lot since March of 2023. It is common sense that this unit has been leaking for one year. MY COMPLAINT IS: General RV KNOWINGLY sold a water damaged trailer to me. Although they, and Forest River, the manufacturer, are trying to return it to manufacturer specifications, it will always be water damaged. Elevated moisture readings are in at least 2 walls. This unit will never be "New" or back to original. I am requesting all of my money be returned and they can take the trailer back.

  

  Business Response

  Date: 06/11/2024

  We are sorry to hear about this customers experience with our store. 

  The customer mentioned we picked up the coach on 4/22 and we had the coach in the bay on 4/26 to diagnose the issues. We generated a 33 line work order at that time.

  We are and will continue to work to get the coaches warrantable issues repaired during the warranty time period as well as update the customer as we have additional information.

  At this time, we won't be buying back the coach. We are committed to repairing warrantable concerns on the coach during that time period with partnership from the manufacturer. 

   

  Customer Answer

  Date: 06/17/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  I do agree that General RV is working on all 33 line issues with my unit.

  I am not satisfied with their current communication with me.  I have not been updated by my contact person in over 12 days. There was mention that the manufacturer may consider replacing my unit. This scares me, I have zero confidence in their product. 

  Also, it's been 8 weeks. The manufacturer and General RV are moving too slowly in approving and expediting warrantable repairs.
  
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/18/2024

  We are sorry to hear this customer was unhappy with our initial response. 

  Our system indicates outbound calls made on 5/18, 5/21, 5/24, 5/30, 6/10, 6/12 and 6/17. 

  We try to expedite parts from the manufacturer whenever possible. 

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting flyers to my home address. *************************** de ***** to purchase an RV and I have no desire to buy one. The flyers have been delivered to me several. I need to be placed on an opt out list and not be mailed any more flyers. I have asked them via internet to have this company remove my name and address and it has not been done.

  

  Business Response

  Date: 06/09/2024

  We are sorry to hear that the customer continues to receive our flyers in the mail.

  I have reached out to our team to request that the customer is removed from our mailing list. 

  Our apologies that this continued to happen. 

  Customer Answer

  Date: 06/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Rv center sold me a Rv that has numerous problems. How ever its been at there shop several times. And now they want to charge me thousand s of dollars to repair

  

  Business Response

  Date: 06/07/2024

  We are sorry to hear about this customer's experience with our store.

  Mr. **** purchased the coach from *********************** in 2020. He let the coach go unmaintained and his coach took on water. The customer tried to replace a window himself which was not installed correctly and had been duct taped. This is also taking on water.

  The customer attempted to file an insurance claim and they told him on a conference call, with the store on it, that it was denied as to non-maintenance and that this was what caused the issue. 

  The customer's warranty period is up, so any work done would be out of the customer's pocket. 

  Customer Answer

  Date: 06/08/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  The rv center held my rv for 3 months and did not make the proper repairs  so its a lie that I did not have maintenance on rv the black tank fell out of rv  there was issues with water damage from the beginning and they did nothing about it 
  Regards,
  
  *********************

  

  Business Response

  Date: 06/14/2024

  We are sorry to hear the customer was unhappy with our initial response.

  The store and General RV have made the decision to no longer service this customer's coach. The customer was notified of this on 6/12. Here is a copy of that follow up email:

  Per our conversation today, I have decided that we will no longer service your coach. I have tried to help in every way I can within the parameters of what I can. I met with your adjuster, worked on getting estimates together from our General RV shop to repair, and also looked at if it would be able to be traded in on another purchase, which it is not at this time due to the condition of the coach and the fact that you had wanted to not owe anything more than owed now. I informed you that even if we had been able to trade it in, the repairs or devaluation of the current coach would need to be rolled into the financing of an additional coach. Due to condition, we are not able to assist with that. I understand your frustrations and have tried to help. After the aggressive conversations you have had with my staff and myself, threatening me with lawsuits and such on the phone and the rest of the conversations we have had, I feel we will not be able to come to an agreeable conclusion and am ending our business relationship at this time on this unit. Please come pick up your unit at your earliest convenience. I will not begin storage fees until the end of next week. If we do not have a pick-up date by then, I will begin the abandonment process. 

   

  Customer Answer

  Date: 06/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  I received a call from general rv center with a price to repair my rv but there is no guarantee that it will stop the leaks I was told I would receive a quote to make my rv100 % fixed never received that quote. They held my rv for 3 months why didnt they  address the issue back then
  Regards,
  
  *********************

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2024 we purchased a 2017 Outback - along with the pre delivery check list they were to do before delivery - we even paid $1600.00 for an EPC protectant.Upon delivery we had a water leak from a hole in the water tank - the battery was dead and no propane.They applied the coating over dirt on the camper and DID NOT clean the unit at all. It took me hours to even get the floor clean - the shower walls were so full of soap scum you cannot even see through them. One lie after another from these people.

  

  Business Response

  Date: 06/04/2024

  We are sorry to hear about this customers experience with our store.

  The store went out and picked up the customer's coach to go over the concerns that customer had. The coach was picked up on 5/15/24 and here is what we were able to find:

  Water leak: the tech was able to diagnose that there was a small leak in the fresh water tank, it was from one of the screws that secured the ** line.  The s**** was threaded into the water tank causing a very small leak into the underbelly.  Over time it would drip enough to puddle up inside the underbelly and then leak out near the front passenger side tongue jack.  This was repaired and we also had to re-run the ** line so that it could be secured to the frame properly.

  ***: This was a 2017 used unit, it was washed before the *** was applied.  Unfortunately with it being a 2017, the paint was worn and stained, the wash crew cleaned it the best they could.  It does not make the unit look new again, it just makes it easier to clean and protects what's left of the finish. 

  Bad battery: It was a used battery that tested good before it left.  The unit was delivered, so we are not sure how long it sat before the customer started having issues but it ended going dead.  We ended up replacing the battery when we brought the unit back to diagnose the water leak issue.

  Propane empty: When we brought it back we re-filled that ** tanks, it only took 4 pounds to fill up both tanks, they were not empty.

  Interior of the unit not being cleaned:  This was a used unit, it was cleaned, the customer did not complain about this while they were here on 3/5/24, on the delivery day.  They did send us photos of some dirty rags, said it was from cleaning the floor. We did explain that the units are cleaned, including the floors, after they are cleaned, they are inspected by the sales and delivery team then the customer comes in, we do the demo, close up the unit and it was put in sales storage, It gets a lot of foot traffic after it's been cleaned.   

   

  Customer Answer

  Date: 06/04/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]  This camper was not cleaned prior to the *** nor delivery of the unit.  If it was they need to hire new people.

  I want my money back for this epc coating 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/14/2024

  We are sorry to hear the customer was unhappy with our previous response. 

  We stand with the initial response, we won't be refunding the *** cost.