Complaints

This profile includes complaints for General RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  General RV Center

  25000 Assembly Park Dr Wixom, MI 48393-0019

  
• 

  General RV Center

  476 Reno Dr Wayland, MI 49348-1273

  
• 

  General RV Center

  17277 Racho Rd Brownstown, MI 48193-8448

  
• 

  General RV Center

  8665 Dixie Hwy Clarkston, MI 48348-4243

  
• 

  General RV Center

  13396 E Us Highway 92 Dover, FL 33527-4122

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/24/2023 i bought a travel trailer they lied to me never told me what was being added to my account. i wanted to pay it in full but they said it was better to finance it and pay it in full when the first bill came never told me and my husband interest and pre pay pentalty was being charged they dont call you back when you call the general rv place not even the manager cares to call you back the business manager *********************** is very rude and a lier never explained anything right.took my money and dont care anymore. now i am having problems with the bank m & t to get paid off. this is very bad business all around. i hope to hear from some one about thiis soon.

  

  Business Response

  Date: 11/30/2023

  We are sorry to hear that this customer was displeased with their experience. General RV last spoke to the customer on 11/27, and we have not seen any communication attempts on file since this date. We believe the customers discrepancies stem from the addition of the cost of ECP and warranty, which the customers husband had purchased. If the customer need further explanation as to the costs, we encourage the customer to reach back out to our store. Thank you. 

• Initial Complaint

  Date:11/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After shopping, found a Class A Motorhome that we liked and started negotiating on the price with the salesman. After a while the salesman had the manager come over to try and seal the deal about the price. This was written on what they call a Buyers Agreement. They were giving me $30K for a trade in, and I agreed to purchase the rv for $159K. Then I would give them 5K down and bring in an additional 25K at closing. The manager said total price was $166K. Thats telling me, the customer, nothing else will be added. Out door for $166K. I initialed the Buyers Agreement and gave them 5K for down payment. A week later I returned to the state from work and called the salesman to get the final numbers and realized that they had not included the sales tax of the rv in the total price of $166k, and that the rv was going to be an additional $10K. After arguing on the phone with the manager, I decided not to go through with the purchase. He said the $5K down was non-Refundable. Now I understand I should have read the buyers agreement better. I never received a copy of any paper work, so I dont know if they changed anything to the agreement after I initialed the agreement to make it look like they had added the taxes in or not, but when you tell someone the total price is one amount and then change that price because the dealership didnt add the taxes in on the total amount, that is deceiving and possibly fraud.

  

  Business Response

  Date: 11/20/2023

  We are sorry to hear that this customer had a difficult experience with our store. Per management at our location, the customer was displeased with his trade-in value. General RV discounted the sale price of $189,999 down to $159,999, to which the customer stated he sought $32,500 for his trade-in. The customer and ********************** RV agreed on $30,000 for his trade-in,and after the price of freight and prep-work along with the sale price of the new RV, the total price would be around $166,000. The customer then signed a buyers order which itemized the selling price and all the fees, as well as outlined the fact the deposit that the customer was placing was non-refundable. The customer signed and agreed to these prices per the buyers order. Thank you. 

  Customer Answer

  Date: 11/20/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  

  in the businesses reply, they agreed with my statement indicating I was told the total price was $166K. They also stated fees, setup, or cost were included with that total. As a consumer, that leads me to believe no other cost will be included, hence the phase total cost. They didnt say total price, not including taxes. If they would have said taxes were not included with that price I couldve accepted it or declined it. Anyone who buys a vehicle, RV, motorhome knows they have to pay taxes and are expected too. But the phrase total price then trying to add the taxes later was deceitful and dishonest. Looking at a lot of the reviews after the deal was broken show that General makes  a habit of this and that they are taking advantage of people who have worked all their lives and are getting ready to retire. 
  

  I understand the expense and prep that goes into getting the unit out, but let me ask this. Once the deal was broken, they put the unit back out on the lot to sale again. The next people that come in and agree to purchase the same unit will have to pay the exact same prep fee that I just paid, so General isnt out any money. So why can I not be awarded my refund? I am the only one being taken advantage of by management. Next step channel 8 news.
  
  ***************************

• Initial Complaint

  Date:11/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a camper 7 years ago and General Rv found us out lender and gap insurance. We paid for a 10 year gap insurance. We recently had a claim for hail damage. Our camper was totaled. Our insurance company paid the $29k off the remaining amount of $3300 is not being paid out by gap nation motor club. We paid for a 10 year team we are under the 10 year term but they claim because we did 180 month term they wont pay out. General RV should have never sold us this policy. Many complaints about this company not being paid out. They are ripping people off. We believe they should be paying this balance out. Or general RV should pay for this. This is not fault. They took our money for gap insurance and are not paying out.

  

  Business Response

  Date: 11/30/2023

  We are sorry to hear that this customer had an unpleasant experience with our store. Insurance paid out a higher percentage than they usually would. GAP did not kick in because the percentage paid out by insurance was higher than what GAP was going to contribute. Part of the reason the balance is still owed is due to the customer having made late payments and having late fees. This added to the amount owed on the loan. Thank you. 

• Initial Complaint

  Date:11/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a camper back in September for a repair. I have called and emailed and asked for an update. I finally got in touch with someone and they took a deposit should have been for $300 and they charged $400 and they have still done nothing with my camper and will not return my phone calls or my emails

  Customer Answer

  Date: 11/22/2023

  Wish to withdraw my complaint they made it right thank you

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told on Aug 23rd that RV repair was completed. We have screen shots of text messages of this conversation. After the initial communications we reached out on Sept 15th, 2023 not having heard anything from them. Since that time we have made several attempts to contact them (9/18, 9/26, 9/28, 9/29) to get an appointment set up to pick up the *** On Oct 3rd they sent us a text to call for an appointment, which we did and were told that they had to transfer us to make that appointment. The other person, ****, said they had to contact the account manager. They never called us back. On Oct 3rd *********************** filed a complaint with their ************** On October 5th *************************** called and spoke with two individuals *************** and filed another complaint about not being given a call back or any communications.

  

  Business Response

  Date: 10/11/2023

  We are sorry to hear that this customer has had an unpleasant experience with our store. The customer has in fact opened a complaint with ************** and our ************* team has been able to track the latest updates from the store as we work to resolve their concerns. Per the last updates received from the store, our service department management has actively been working to resolve this. The current obstacle is the customers insurance.Insurance only wants to pay for fifty hours of labor, but the job itself will take about ninety-six hours to complete. The customer either needs to pay the difference, or make a request to their insurance to pay the additional, or General ** cannot repair the ** here. The customer can expect a call from our store within the next ***** hours if they have not received it already to discuss further. Thank you. 

  Customer Answer

  Date: 10/15/2023

  In the response to General **:
  
  10-12-23 Based on the response of the comment from General **, I called AA (our insurance provider) 10-12-23 @ 10:43am to understand why they have not connected with General ** to discuss the quote difference and mediation of the difference.
  I spoke with our adjuster *************************, I told her that we had taken the ** to General in April 10, 2023. Parts were ordered and received and I have been trying to get a status on the ** for over a month. 
  She told me that there was discussion with AAAs estimator All Seasons Appraisal and General **. ******** said she is going to find out the issue and have the estimator contact General to see where they can come to an agreement.  ******** stated that they have not even started working on the ** yet, because they could not come to agreement on the number of hours required.
  ******** gave me ********************* name and number *******************.
  
  I called ****** around 1:05pm 10-12-23. He began to apologize as soon as we introduced ourselves. I explained I called AAA to follow up with them on the price difference. He stated that ********************* (my previous General ** Service Account Manager) no longer works there. I asked him, has the ** not been worked on since April. He said that was correct because of this discrepancy on the costs. I said OK, but you have the parts right. He said yes. I asked how long it will take to get the ** back once they work it out with AAA. He said our ** has been there the longest of all of them,and he would prioritize it on the schedule. 
  Our point is that I had regular efforts to contact ****,email, text, voice messages, calls, etc. At NO time did she indicate it was not being worked on because of the cost discrepancy. At no point did she ask for me to contact AAA and intervene, at no time did General ** contact me about the repairs. I was the one to reach out many times to get updates. Even to the point on 10/03/23 I received a text message to schedule an appointment to pick it up.  I have been lied to since April 10, 2023. 
  We have called the insurance adjuster, we have AAA working on it with All Points Appraisal, we now have to wait for General ** to even start repairs. We are not being compensated for the delay, and again NONE of this would have even gotten this far if we did not complain to the BBB. We have been taken advantage and lied to by General ** employee.  It appears that their management has not been tracking the status of our  **,communicating to us, and complete ignored our calls to the resolution to this matter. We do have further information of the previous times of contact with General ** if it is relevant. 

  

  Business Response

  Date: 11/13/2023

  We are sorry to hear the customer was unhappy with our previous response. 

  The ******** service advisor let us know their coach is in the shop and body repairs are complete. It is ready to be painted and he expects it to be completed by the end of the week. The customer's were notified of this at the end of last week. 

  Once done, our service advisor will notify the customer.

  Thank you. 

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my rv in for service for broke items under cornerstones extended warranty. They diagnose some issues which some were correct and so were not. They told me cornerstone will not cover any of it but then I called cornerstone and no claim was ever filed. I have called ******** and left multiple messages I have tried calling rose many times and my ****** keep getting ignored. Issues are -Bed frame broken- this was brought up on pre delivery inspection and was never addressed so either general repairs it or submits the claim - water heater I want the claim filed -bathroom fan I want the claim filed -leveling ****'s I was told we're normal, I called ******* tech support and they said it was not normal so want a good diagnosis and claim filed.- leaking can lights I was told was sealant, can lights don't use sealant they use a gasket and under certain circumstances gaskets and seals are covered so I want that reworded and claim submitted. I tried to get them to tell me where the leak was so maybe I could fix it and they won't. I either want all these claims submitted, problems fixed or refund me and I'll take it elsewhere. I paid the warranty so it's not an entitlement and not their decision as to what get submitted, I bring it in for repairs, it gets diagnosed, general writes a quote and submits to cornerstone.

  

  Business Response

  Date: 10/11/2023

  We are sorry to hear about this customers experience with our store. This customer purchased a pre-owned, as-is coach. Cornerstone is the provider and holder of the extended service contract, so the decision as to what is or isn't covered is made by them. Since this complaint was submitted, the customer has initiated a credit card chargeback. We will no longer be processing the order for parts or the claims for Cornerstone. 

  Customer Answer

  Date: 10/11/2023

  I don't t want them touching my RV anyways, I took it to another facility *** they agreed the leveling system is not normal

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  General rv has been working on my brand new motor coach for almost 2 years it has been in there possession. They have broken my bed, threaten me and not keeping my **********. They have been ignoring me, *** reached out to the supervisors and their headquarters countless times and they just keeps telling me someone from the store will reach me but instead they are retaliating and causing a lot more permanent damage to me Rv. They still have my RV at their shop with the work still not done for nearly 2 years. I stopped by to see my rv unlocked, insecure and con webs all over it and they still have not explained themselves.

  

  Business Response

  Date: 10/03/2023

  We are sorry to hear that this customer has had an unpleasant experience with our store. Both our store and our ************* team at corporate have been working to address these concerns. The customer has been updated with the latest as of 9/25, and General ** is currently waiting on an ETA for the ordered parts. If the customer is concerned about the safety of their **, they are welcomed to pick the ** up and store it elsewhere while we wait for parts to arrive. Thank you.  

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The awing is ripped, the Kitchen window was installed improperly. The window over the lounge chair leaked . The shower ring on the lower part of shower leaks.Both entry doors are off center, you can see daylight at the bottom of right side. Cut marks on the front of the Kitchen sink.I have had some of the major window leaks repaired . by DrR.V. in *******. If you would like to get in touch with them their phone # is. ************** or e-mail is ********************* I hope you can help me Thank you ******

  

  Business Response

  Date: 10/04/2023

  We are sorry to hear that this customer has had an unpleasant experience with their RV. Service at our location has reached out to the customer to discuss their concerns. As of right now, General RV is waiting for the customer to send us documentation from the manufacturer regarding the leak in the shower before moving forward. Thank you. 

  Customer Answer

  Date: 10/05/2023

  I am still waiting to hear from ***** , at General RV . I have sent him copies e-mails and informed him to get in contact with Dr *** who did the work on my trailer.  Thank you for any help you can give me .   

                                      *************************

  

  Business Response

  Date: 10/30/2023

  We are sorry to hear that the customer is having a difficult experience with our store. We have reached out to management at the location once again to request they return communication with the customer. Thank you. 

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I would really like to get the issues resolved. I would like my lighted Awing replaced , and some compensation for the money I had to pay for the repairs.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 12/18/2023

  We are sorry to hear the customer is unhappy with our previous response. 

  With the awning lights being a new concern from the previous BBB message, we could encourage the customer to reach out to the store directly to set-up an appointment. According to our system, I don't see any calls from the customer since 2021. If the customer has updated their contact information, please let us know. 

  Regarding compensation, that decision is made by store level management. 

   

  Customer Answer

  Date: 01/15/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] They have not agreed to pay any of my out of pocket expense or to replace my ripped awing .I have no way to take my trailer to ***** **.  They need to do the repairs here in my R.V. park.  I still need one new window shade .  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a truly dreadful experience with General RV Mt Clemens that I feel compelled to share. They demonstrated a complete lack of competence and professionalism throughout my entire interaction with them.First and foremost, they sold me the wrong power generator for my camper, which rendered my entire trip a nightmare. I couldn't run the heat, air conditioning, sink, or shower as promised, leaving me in discomfort and frustration while camping. Despite my attempts to rely on the extra insurance they overcharged me for, they were unable to provide any real assistance when I needed it most. In not one but two separate instances during my trip, I had to resort to calling a mobile repairman, incurring exorbitant costs and wasting valuable time.To make matters worse, the electric cooler on board broke down, and although it was clearly covered under warranty by Coachmen, they came up with a ridiculous excuse, claiming that I had tampered with the serial number. Later, I discovered that the service manager at General RV admitted that the cooler never even had a serial number in the first place, a fact they should have known from the beginning.When I attempted to seek resolution for these numerous issues, I spoke with *********************************, who made an incredibly inappropriate and unprofessional comment in front of a colleague. When his colleague said she recognized me from somewhere ******* commented You probably saw him in a *****. This comment left me feeling deeply uncomfortable and disrespected.Furthermore, my attempts to obtain a small list of parts to repair my camper for resale have been met with endless frustration. The service manager, ***************************, has been unhelpful at best, having me reach out to **************** myself instead of taking responsibility for his job. When I did contact Coachmen, I was shocked to discover that the parts were quoted at half the cost that General RV initially provided, indicating a clear markup for profit on their end.The overall experience has been nothing short of a disaster. I spent a considerable amount, approximately $17,000 on a finance lease, only to return after my ordeal and receive a laughable trade-in offer of $7,000. It's abundantly clear that General RV Mt Clemens cares more about their profits than customer satisfaction.I strongly advise anyone considering a purchase from General RV Mt Clemens to think twice. My experience has shown me that this company is nothing but a scam, and I have encountered numerous others who share similar stories of dissatisfaction. Save yourself the headache and financial loss, and steer clear of General RV Mt Clemens at all costs. This whole experience has me wondering if I should be contacting a lawyer.

  

  Business Response

  Date: 09/13/2023

  We are sorry to hear this customer has had an unpleasant experience with our store. Sometime in September-October of 2022, the customer reached out about a broken spring while he was traveling, and informed us he had contacted a mobile service tech to replace the spring; about a week later the other side spring broke, and the customer once again contacted a mobile service tech to replace the spring. The customer reached out to our **** store, as well as Coachman for assistance, and was unable to get a response (we do apologize for the lack of communication from our **** location), and then reached out to our Mt. Clemens store. Mt. Clemens assigned ********* to work with him as his service advisor, and we attempted to get the repairs covered by Coachman or Cornerstone. Both companies denied coverage. In February of 2023, the customer came in and met with our management, and General ** agreed to get the axles reimbursed. The customer wanted to return their **, and was advised he could trade the ** in, sell the ** outright, or we could service and repair any warranty authorized concerns he had outstanding. The customer was not interested in selling or trade-in, so we moved him into service to begin working on getting repairs approved. General ** submitted his concerns to warranty, and some items were approved, while some were denied. General ** advised the customer to reach out to the manufacturer and request consideration as customers often are able to get items approved after speaking with the manufacturer directly.
  
  We have also reached out directly to our management team,and the employee the customer claimed made those comments, and sincerely apologize if these comments were made.
  
  General ** has since refunded the cost of his axle and spring repairs as well.
  
  Thank you. 

  Customer Answer

  Date: 09/14/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  My vacation and overall experience with General RV Mt. Clemens were marred by a series of unfortunate events and unresolved issues. I would like to address the points raised in their response and provide additional information:
  Incorrect Generator Recommendation: While General RV acknowledges that I reached out regarding a broken spring during my trip, it is important to emphasize that the initial source of my inconvenience was their incorrect generator recommendation. The use of the wrong generator cost me over $1200 and rendered my camper essentially unusable throughout my journey.
  Inadequate Repairs and Warranty Issues: The response mentions efforts to have repairs covered by Coachman or Cornerstone, which I appreciate. However, the concerns raised are not solely about the reimbursement for axle and spring repairs. My ongoing dissatisfaction stems from the failure to address other losses incurred due to the dealership's negligence. This includes unresolved repair issues, discrepancies in part pricing, and damage caused by substandard materials.
  Inappropriate Comment: While General RV states that they have reached out to their management team and the employee allegedly responsible for the inappropriate comment, I want to stress the significance of such comments in a professional setting. It is crucial to ensure that employees maintain a respectful and appropriate demeanor when interacting with customers. Corporate level HR can reach me about this matter.
  Communication and Negligence in Scheduling: I continue to experience challenges in communicating with the service manager, as his voicemail claims same-day responses, yet my inquiries have often gone unanswered for days or even weeks. Moreover, the scheduling mishap involving the pickup of my RV further illustrates a pattern of negligence that has contributed to my frustration. Being there to pick up my unit when scheduled only to be called 2 weeks weeks later saying they wont house my unit is unacceptable. 
  In light of these concerns, I wish to reiterate my request for a comprehensive resolution, including:
  Compensation for the financial losses incurred due to the incorrect generator recommendation.
  Resolution of outstanding repair issues, including accurate pricing for needed parts and repairs covered by warranty.
  Acknowledgment and addressing of the inappropriate comment made during my meeting by corporate level HR with a plan of action on how they plan to handle the situation.
  Improved communication and responsiveness from General RV Mt. Clemens' service department.
  Coverage for the damage caused by substandard materials.
  I value the opportunity for a fair and amicable resolution and believe that, with your assistance, we can work towards achieving this outcome. I kindly request that the BBB continue to mediate this matter to ensure that my concerns are fully addressed.
  Thank you for your attention to this ongoing issue. I look forward to your continued support and assistance in reaching a satisfactory resolution.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had sooooo many issues with General RV its not even funny!!!! They do NOT stand behind their products! First, they were supposed to fix my trim. First, they installed my washer/dryer which fell over after 2 years. General RV installed them and would not stand behind it. The furniture is *********************** and its peeling! They KNEW it was going up so it only has a 1 year warranty. Second, I have been complaining about my main air conditioner for 2 years. The service manager said it was a maintenance issue. I finally found someone else to come take a look. They told my it needed Freon!!!! They are an enclosed unit so it has to be replaced! Ive been complaining about my refrigerator for over 1 year. The service manager told me it was working fine. Ok. I put fudge cycles in my freezer and they turn to liquid within an hour. The temp says 50 most of the time. Im constantly throwing away food that goes bad before its time because my fridge gets too warm! Had someone come out to check it out. He thinks it may need Freon. So it needs to be replaced! Wel, Cornerstone who I paid to have an extended warranty, sent an inspector out to check on my fridge. Cornerstone decided I do not need a new refrigerator. This is BS!!!!!! The service manager asked a young man to get some numbers off my furniture, he did not make sure there wasnt anything in the way of the slideout, and a piece of trim fell off! The service manager told me I had to pay $100.00 to have it fixed because they cannot be held accountable!!!!! There are plenty more issues but Im running out of room. I have talked to MANY customers that they are NOT happy with this company either! I honestly hope this damages their business!!!!!

  

  Business Response

  Date: 09/12/2023

  We are sorry to hear that this customer has had an unpleasant experience with our store. This customer has been out of warranty since June of 2020. She has a service contract through Cornerstone. All customers are required to pay for diagnosis fees; and should something be denied or is out of warranty, the customer is responsible for paying it. ********************** RV has allowed the customer to pick up her RV when the customer has been unable to pay service fees up front on multiple occasions. General RV will not offer a refund at this time. Thank you.