Complaints

This profile includes complaints for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Andersen Corporation has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Andersen Corporation

  100 4th Ave N Bayport, MN 55003-1096

• 

  Silverline Building Products Corporation

  1800 Westfork Dr Lithia Springs, GA 30122-1559

• 

  Emco Enterprises Inc

  2121 E Walnut Street Des Moines, IA 50317-2264

• 

  Emco Enterprises Inc

  1917 Dean Ave Des Moines, IA 50316-3720

• 

  Andersen Corporation

  1640 Golden Mile Hwy Monroeville, PA 15146-2010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a new window for ****** - Window was received broken 3 times - Was told they "value customers" yet in order to have it shipped to a dealer I needed to receive 5 YES 5 broken window shipments first and that's there "policy" so I had a hole in my house for MONTHS. - Ordered a part for a different window (balancers) they said yea you can do 2 day shipping so i paid them ****** for 2 day shipping to receive it that same weekend. My order was ****** plus shipping for an additional ******. - Product never came, a week later its still not here and *** says it was shipped "standard 3 day shipping" I called customer service and they didn't care AT ALL.I want my money back for this horrible service, I would never recommend this company to anyone ever. I even contacted customer service by email and was told " we will get back to you within 3 business days" guess what... they didnt.

  Business Response

  Date: 06/21/2023

  I am very sorry to hear about the customer's disappointment with the response to their concerns. I apologize that they received products that arrived broken from shipping. I will have an Andersen ***************** manager contact the customer about this concern. 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday May 30, 2023 at 1:28pm EST I called Andersen about a broken hinge on my storm door after accessing their website to ensure that the replacement was covered under their limited lifetime warranty. I spent 18 minutes and 30 seconds on the phone with one of their female representatives explaining the issue and, since the door was bought by the previous owner immediately before us buying the house and it was not registered, registering the door to my fianc who owns our house. She took the information, registered the door to his name, and put me on hold. After a few minutes, she came back on the line and told me that the part is not covered under warranty. I read to her from their website the statement that it was covered under warranty and she changed the reason to "based on the serial number you provided, we no longer make that model so the replacement parts are not available". When I told her that the warranty should be honored and that I would be lodging a complaint with the BBB, she put me on hold again, then came back on the line and again changed the reason, stating that they have a non transferable policy and that since my fianc did not buy the door, they cannot honor the warranty. I told her that this is not a transfer problem, since the door has never been registered to anyone except my fianc, and she told me that her line is recorded and that she can prove that I told her that he did not originally buy it. I repeated that he did not buy it, but that it has only been registered to him and that we can provide the deed to the house to prove he owns it if she wants. She told me that if we can provide the receipt to the door, she will honor the warranty. I again informed her that I would be filing this complaint and that we would never purchase from them again. I feel that they should honor this warranty since it was never registered to the previous owners and this is an ongoing issue with this company so much so that there are ******* videos about it!

  Business Response

  Date: 06/21/2023

  I am sorry to hear that the customer has been disappointed with **********************'s response to their concerns.  An Andersen Resolution Manager will contact the customer to discuss this matter.

   

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new home. Windows were bowed. Called manufacture 12-19-2022. They had me do a bunch of checks on windows first. Agent agreed they looked like they were bowed. He said they would have someone call to set up appointment to come and look at. Called back on 1-25-2023 and this time she said it looked like it was not a warranty issue but because my earlier call the agent said it may be she would ok it for service to come and look at. She said this does not guarantee it would be a manufacturing issue. I said when they come to the house and explain that it is not and why not i would be satisfied. Called back again on 2-23-23 and they stated that the field manager looked at pictures and said he was not coming out to look at as he did not feel this would be a warranty issue. I explained ******** Windows agent agreed to send someone out to look over. All i want is for them to come to my home and look at with me. The following is just FYI. They are building a new house next to us and installing ******** window. I talked to the installer around 5-8-23 who i believe works for ************** and Restoration. He stated the quality on ******** windows has been bad for the last 3 years. He stated he was having issues with out of square and bowing of window, which is the issue we are having.

  Business Response

  Date: 06/08/2023

  The Andersen ***************** Manager for the customer's area will call the customer to discuss his concerns and arrange for a visit to the home.  Andersen will agree to inspect the Andersen products in goodwill to the customer.  This is in goodwill only and not covered under the Andersen Limited Warranty. From the photos Andersen believes that this is not a Limited Warranty concern but we are willing to come out to inspect the units. Trim may need to be removed during the visit on one or two of the units and replacing the trim after the inspection will be the customer's responsibility. 

  Customer Answer

  Date: 06/08/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased approximately (35) Andersen 400 Windows through 84 Lumber in ********, ** Sales Representative *********************** at 84 Lumber ********************** Mgr ************************* ************** My project is a complete gut renovation 135 year old home that is exposed to rain and moisture. I cannot complete the siding this $2 MM project. I have a two windows that dont function properly and have been given no timelines on replacement or a contact number when asked to speak to an Andersen Representative When I asked 84 Lumber if I could get a phone number to speak with someone at Andersen handling my order. He stated, Unfortunately, they do not disclose that information with me

  Business Response

  Date: 05/31/2023

  I am sorry to hear that the customer has been dissatisfied and frustrated with the response they have received in this matter.  I will have an Andersen ***************** manager give the customer a call. 

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered replacement parts for my "lifetime warranty" Storm door from ******** Corporation, but unfortunately, the entire process turned out to be a nightmare. The first item was lost in transit, and it took a week of back-and-forth with customer service to get a replacement, which was promised to be expedited but was shipped ground and took over a week to arrive.Even worse, when the replacement item finally arrived, it was completely wrong. The overseas customer service team told me that it was the correct part, but advised me to modify it to fit - which I found completely unacceptable. After dismantling and removing the part I needed, I was left with no choice but to use them on my old door.Frustrated and disappointed with the whole ordeal, I decided to take matters into my own hands and reverse-engineered the part they sent to make it fit the part I was replacing. The next morning, I called ** customer service to share my terrible experience but was transferred back to the overseas team. Despite proving them wrong several times, I was not able to get the issue resolved and ended up receiving a refund.As a semi-professional builder and remodeler, I find ******** Corporation's customer service practices appalling. They ship incorrect parts that require severe modification and claim they are "direct replacements" This is misleading to consumers. Given the premium prices they charge for their products, this level of incompetence and lack of care is completely unacceptable. I will not be using ******** Corporation for any future projects and would not recommend them to anyone.

  Business Response

  Date: 05/18/2023

  I am sorry to hear of the customer's frustration with their experience with our response to their concerns.  I will have a manager in the Andersen ***************** contact them to discuss.

  Customer Answer

  Date: 05/18/2023

   I am rejecting this response because:
  
  Until I hear from someone the resolution will be rejected. 

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty with Andersen windows and doors. We have a broken window and have been trying to get it fixed but have been given the runaround since Aug 2022.

  Business Response

  Date: 04/26/2023

  We have no record of this customer contacting us regarding their product.  We will have a customer service representative contact them. 

   

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, My husband, *************************** and I, had our new home built in ******, *******. 10 ********** ******, ******* We assumed occupancy in May 2021. We relied upon our general contractor for recommendations and exclusively ordered Andersen 100 series windows and patio doors. We have amazing views!! Subsequent to moving in we realized the windows were problematic and also had distorted glass. ************************* did come to the property on 11/10/21 (initial inspection) 03/09/22 (accompanied by ********************* ***************** Manager) and 10/19/22. ***** did state that the 100 series were usually for apartment houses and not custom homes. We were dumbfounded. On both 11/10/21 and 03/09/22 new glass was installed in the window but was found to be more distorted than the original. In an e mail, dated 11/02/22, ********************* did state that as per Cardinal Glass Code the glass falls within specifications of tempered glass and is not considered a failure. He further stated that the Andersen would not warrant or pro rate a replacement.If that is the case why attempt replacement on 2 different occasions?? We did e mail 31 executive officers of Andersen and received a call from *****( administrative assistant) who stated Andersen would not do anything further to resolve the problem As a consumer I find this lack of cooperation unacceptable. Its simple, do the right thing We would appreciate Andersen standing behind their products and look forward to a resolution. A replacement window or an upgrade to 400 series ( we would be happy to pay the difference) We can be reached via e mail or cell phone at ************ Regards, ***************************************

  Business Response

  Date: 03/22/2023

  The Andersen ***************** has spoken with the customer in response to each contact with ********************** regarding their concerns.  Andersen and the ***************** Manager, *********************, have explained to the customer that the appearance of the glass that they have described as distortion is the appearance of tempered glass which is what was ordered by the customers for their home in ****** *******. In goodwill to the customer in an attempt to assist them with their concerns Andersen did agree at the customer's request to provide some replacement sash. This was purely in goodwill to the customer and not an admission of liability on the part of Andersen. The appearance of the glass is within specification for tempered glass. This has been explained to the customer.  Please let us know if we can provide any additional information. 

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a door, and the weatherstripping has come loose three different times in a year and a half. There is clearly something defective with this door, and they refuse to have someone come out and fix it. They keep offering to send me the same parts that they have already sent that has not fixed the door. This is a $4,000 door, and I want it replaced with one that is not defective or fixed in a way that is up to the standard of a brand new door.

  Business Response

  Date: 03/27/2023

  We have attempted to reach the customer on numerous occasions.  We are unable to reach the customer. The customer needs to contact us in order for us to respond to this complaint.  

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13,2019 I purchased 2 ******** **** series ventilating storm doors in black. I have no problem with the one one the back door but the front door failed to lock properly- the lock just kept spinning. I went on u tube and saw where this was a very common problem along with a tutorial on how to reset the lock by putting the key in and turning that one way while turning the inside lock in a different direction to reset the lock. It worked for a few weeks but then started to just spin again. Meanwhile I called customer service and they sent out a new lockcase on 12/19/19. I had that installed and again the lock worked for a short period of time but then I had to continually reset the lock manually. Again I called customer service and again they sent me another lockcase in 08/22 - meanwhile I am still constantly having to reset the lock manually. I am a 75 year old widow and do not feel I should have to do this to lock my door. The lock has not worked for several months and I am now holding the door closed with a bungee cord which is insane. I feel my only recourse is to replace the door complete in the spring but I also feel ******** should be responsible for this as my complaints with customer service started a few months after the purchase of the doors. I called customer service today and the said the can only send me another replacement lockcase. I said whats the point - the door is a lemon. Please help me. I just want a locking door so that I can feel safe living alone. I have researched this problem and apparently its a very very common problem. Thanks in advance for your help.

  Business Response

  Date: 02/14/2023

  Andersen will have an Andersen ***************** manager contact the customer regarding their concerns. 

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************** SHUT DOWN this c*** of a business! Never buy windows or doors from this bootleg company. I purchased a storm door at *********** STORM!DOOR! It was opened at store prior to me buying it but I didnt make a big deal I bought door. Well installing it I realized it was missing parts, as it was being opened and closed, normal wear, the hinge came apart, I reached out to this company and they said the damage was caused by wind. I never even mentioned wind there wasnt even any wind present. It wasnt wind they stated they dont cover wind damage. It was NOT wind but isnt this door a storm door? Lol They are just assuming that it was caused by wind, i never mentioned wind. Theres no wind. Its defective from ***** Its a storm door! their products are defective, the frame was warped and I didnt deliver the **** door to home depo because they wouldnt take it back! This company will not honor their warranty! I never once said it was wind damage. I said it was opening and closing the defective door! Not no freaking wind! Go with another company! My friend got windows from this company and they exploded! They suck! Do not buy anything from this company! And then to top it off they said well send you parts ? HUHHh? The door is defective what parts do you want to send me? And get this? The parts arent free! I gotta pay! Lol a joke! Soon you guys will be out of business. Awful company! I want my $400 back or a new door! But clearly this ghetto company needs the money more than me. They are broke I persuade everyone to write reviews and complaints and to NOT support this crappy bootleg business! They wont honor their warranty even though it says they have a warranty when you buy their crappy products! Theyll do anything NOT to honor that ghetto warranty! Do your jobs! *** SOON robots will be taking over these menial jobs! People sitting at desk claiming a wind instead its your cheap defective parts made in *****

  Business Response

  Date: 02/08/2023

  Andersen requests that the customer discuss the concerns with an open box with ************** where they purchased the door.  The call center can identify wind damage that might occur by photos and/or a description of what the customer describes to them related to any damage to the door.  This is not covered under the Limited Warranty. I would be happy to provide an additional copy of the Limited Warranty to the customer if they would like an additional copy. 

  Customer Answer

  Date: 02/09/2023

   I am rejecting this response because:
  
  The door is defective! I have it writing for my files lawsuit. This company is a fraud. I never once mentioned wind damage. In court you have to prove it was wind damage. It was a defective door. I didnt know this crappy company were psychics. Do not spend your money on these scammers, soon theyll be closed down robots taking their jobs in a crappy company!  No way these doors can sell knowing they are defective Doorss and they false advertise with their limited warranty! Im telling you the door is defective how do you admins think youre doing your job? Awful customer service. Its ok, Becuase Im reporting to the attorney general and filing a lawsuit. You can go prove to a judge it was wind damage. I NEVER mentioned wind damage! Respond to the lawsuit. I will get my money back. And I will make sure every consumer knows on every website this company is awful at honoring their warranty. Scammers! Do not buy this brand! Now everyone can see that they cant even sell doors. You sell storm doors but somehow your warranty doesnt cover wind? HUHHHHHh? What kind of warranty is that? Its FREAKING storm door! Useless company. I want my money back or a new storm door. The court date is coming up lol