Business Profile
Windows
Andersen CorporationHeadquarters
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Reviews
This profile includes reviews for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.28/5 stars
Average of 120 Customer Reviews
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Review fromScott G
Date: 06/10/2025
5 starsScott G
Date: 06/10/2025
Quality of product is best in industry and customer service is professional, responsive, knowledgeable, and resolved my issues. I have over $26K of their windows installed in my customer home and they keep the house cool in the hot ******* and warm in the cold windows.Andersen Corporation
Date: 06/12/2025
Andersen is very pleased to hear you are satisfied and happy with your purchase as well as the customer service.We at ********************** always strive to deliver world class products and service. Thank you.Review fromDenise H
Date: 06/01/2025
1 starDenise H
Date: 06/01/2025
On 4/29/25I ordered parts for my storm door. I needed a replacement screen and the install brackets. I received the brackets quickly. The screen never arrived. I checked the order status and it said fulfilled. I contacted customer service and they placed a replacement order for the screen. As of 6/1/25 I'm still waiting for the screen. I contacted customer service on 5/28 and was told "it's shipping this week". It still noted as "in progress".Andersen Corporation
Date: 06/03/2025
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromSarah K
Date: 05/29/2025
1 starSarah K
Date: 05/29/2025
We purchased a home with Andersen windows and doors last August. I wanted to learn about warranty details because one of the doors leaks when it rains. They quoted me $700 to come out and tune up the doors which were installed within the last four years. Of course, a few months later, one of the doorhandles just completely came off. You would expect that with such a superior product, you would also get high-end support. If something breaks, you have to help them identify the piece over the phone. Apparently they dont just have a service where a technician can come out and assist you. You would think that if companies that provide dining tables are willing to do that, companies that provide products that are imperative to your homes safety and function could also include such a service. Safe to say, we have called them three times and every time they have sent us the wrong parts to fix our door. I have ****** image searched the part, and because they are so close to the chest about their products, you cannot just locate and purchase a replacement. But I argue you also shouldnt have to - especially when your door is under warranty. Things happen, parts break - but Andersen seems to rely too heavily on things not going wrong. And when things do, they really drop the ball. Theres no problem with believing that your company provides a high quality product and standing by it - but you cant call yourself a high quality company without accounting for the moments that your product fails.Andersen Corporation
Date: 06/03/2025
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromTimothy K
Date: 04/12/2025
1 starTimothy K
Date: 04/12/2025
I bought the best ******** that they offer. The are the biggest pieces of sht! I cannot believe that they are even in business. I can feel air leaking through every single double hung in the house. They had someone come out and replace the weather strip twice, or at least that's what they told me. No difference. I make sure to tell every person that asks me about windows how terrible they are. I build houses for a living, so I get asked alot about windows. DONT WASTE YOUR MONEY ON THEIR LIES! *** EAGLE ********* Every single review i confirms!GARBAGEAndersen Corporation
Date: 04/24/2025
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromAlex C
Date: 04/07/2025
1 starThe series 100 we ordered from HD has 4 visible screws poking out. This is an inferior product but it markets as a premium product. We suspect the screws should be installed in a concealed manner, not visible.Stay away from them, their customer service pushes the issue as something ********* has to fix. After two calls to their customer service department NOTHING has been resolved.Review fromAndrew R
Date: 04/01/2025
1 star******** customer service had a ******************** leak from the factory warranty department is horrible cant say it enough. You are on your own if your window leaksReview fromSteve R
Date: 02/06/2025
1 starSteve R
Date: 02/06/2025
If I could give them a -100 I would. ******** products are junk. We paid big money for their full view kladded ***************************** in a addition we added on to our house. Not one window held up & the full view door panel was replaced 3 times before we just removed it & replaced it with a door that cost 1/2 the amount of the ******** & is so much better. Their product is over priced junk. They will never sell us or any of our family any more of their garbage.Andersen Corporation
Date: 02/07/2025
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromP. J.
Date: 01/30/2025
1 starP. J.
Date: 01/30/2025
Disappointed doesnt begin to describe the experience. Disgusted is more appropriate. My wife and I were both encouraged by a couple contractors to go with Andersen 100s for our new home build. I later found out that builders like this series due to their ease and speed of installation. Weve have had nothing but problems with these windows, sliders, and french doors since they were installed. Window operation is challenging and noisy (think 1970's aluminum windows). My wife cant even open a couple where she has to reach over our kitchen counters. Keep in mind, we dropped tens of thousands of $$$ on these things.The inside of our french doors have semi-solid black stain that looks like it was applied with tractor tires. The tech who brought new ones out wouldn't install them because they looked worse and had several gouges in them.Our sliders are horrendous. The handles and latches are flimsy and the latches don't catch unless you slam the doors and hold them tight against the casing. The slider in our master bedroom didnt have weather stripping between the fixed and sliding panels. The door would whistle as cold air blew into our bedroom and it sounded like we were sleeping with our windows open. I had to stuff pieces of foam between the panels to silence the noise, stop air from coming in, and heating or A/C from going out. The tech eventually came out to fix this, which worked for a couple months and now it has started happening again.The double sliders in our living room stick to the point where I struggle to open them (I'm a very fit person). My son can't even open one of them. Don't be fooled by the name. Andersen may have been a quality company at one point, but our experience is firsthand proof thats no longer the case. I wish we would have saved thousands upon thousands of dollars and just gone with cheaper vinyl windows.Andersen Corporation
Date: 02/07/2025
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.P. J.
Date: 02/13/2025
Great automated response. Unfortunately, no human actually ever reached out to me. Good thing we've already been dealing with this for over a year and have an open case file. Meanwhile, we still can't sleep at night because our sliders in our master bedroom whistle non-stop when there's any sort of wind.Review fromGordon G
Date: 01/12/2025
1 starGordon G
Date: 01/12/2025
I installed a ************************************************** are terrible. Difficult to put on. Difficult to make them stay on and Difficult to remove.Whoever thought of this system should be out of the door industry. I will never buy and ******** product again.Andersen Corporation
Date: 01/24/2025
Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.Review fromT. B.
Date: 01/02/2025
1 starT. B.
Date: 01/02/2025
Windows leak through the ***** into wall cavity of home. Caused black mold to grow throughout our home and caused chronic mold toxicity illness in our son from years of toxic mold exposure. We bought new windows thinking they had fixed the problem from 20 years ago. We didn't want a bunch of mismatched windows in our home so we were dumb enough to buy Andersen again. Same windows. Same exact leak 20 years later. Andersen acts like it's not a problem. Meanwhile they're windows are ruining people's homes and making kids sick.Andersen Corporation
Date: 01/07/2025
Andersen is very sorry to hear you have been dissatisfied. Andersen is aware of your claim. Counsel for Andersen will reach out to you regarding your concerns. Thank you.T. B.
Date: 01/29/2025
Received a response. Their solution is to send an engineer that the precariously sent to our home who lied on his report and gave false information regarding water testing performed on the windows. This individual also used pictures he didn't take to include in his report from Andersen yet he's suppose to be a 3rd party opinion. Obviously paid off by someone at Andersen since this seems to be a recurring problem with their windows. Now they want to send the same dishonest engineer who I'm sure will lie on his report again in an attempt to protect them. Meanwhile their windows are still ruining our home and costing us money as I'm sure they are other homes as well. Do better Andersen. Lose the corporate greed and do a better job at fixing your windows so you don't cause other children to be sick like ours.
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