Complaints

This profile includes complaints for Rasmussen University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rasmussen University has 26 locations, listed below.

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  Rasmussen University

  8300 Norman Center Dr Ste 300 Bloomington, MN 55437-1067

• 

  Rasmussen University

  3500 Federal Dr Eagan, MN 55122-1346

• 

  Rasmussen University - Mokena/Tinley Park

  6000 E State St # 4 Rockford, IL 61108

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  Rasmussen University

  4400 West 78th Street Bloomington, MN 55435

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  Rasmussen University

  8301 93rd Avenue North Brooklyn Park, MN 55445

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the *** program at Rasmussen- ***** (*****************) from 7/2019-12/2019. My financial aid was through the parent PLUS loan. I left the school because of some life stuff. In Feb of 2020, I receive an email from Rasmussen Collections stating that I owe them $2,545 because I was wrongfully sent excess funds from tuition fees that were removed that should not have been. This is referring to the second/final semester I was enrolled in. I asked why this would happen when my parent PLUS loan covered all of my tuition because it simply makes NO SENSE. I was told and assured that the financial aid did cover all your courses. The email also states that the tuition charge was added back to the ledger account on 1/23/2020 and now gives me a balance due of $2,545. I asked for further clarification and this was the response I received.You received excess funds from your financial aid back in October. You had more financial aid then what was needed and your credit directive stated to send funds to you rather than back to the lender. Therefore, you were at a $0.00 balance on 10/23. After that time, your tuition was inadvertently adjusted. That was not supposed to happen. Tuition was not supposed to be adjusted because you attended all of your courses for that term. These excess funds were credit from a credit balance on your account, but it was an error. THEIR ERROR, NOT MINE.Because of this, they are refusing to release my official transcripts that I need in order to officially graduate from my current college and to start my BS at my next college. They said theyve sent the balance to collections and that it is out of their hands but *** received no correspondence from any collection agency. I just need them to work with me on releasing 2 official transcripts to my 2 schools. Its the least they could do for THEIR ERROR. I cant pay the balance off if I cant get a better paying job because I cant officially graduate without these transcripts

  Business Response

  Date: 08/11/2022

  Thank you for submitting your concern. Your student experience at Rasmussen University is very important to us. Your concern has been escalated to the Campus Director who has reviewed you case and is in the process of reaching out to you to discuss next steps.

  Customer Answer

  Date: 08/18/2022

   I am rejecting this response because:
  
  I still have not received any correspondence from Rasmussen regarding this. Their response to my complaint was very generic and not helpful to finding a solution to my issue.

  Business Response

  Date: 09/12/2022

  Your concern has been reviewed by the campus director who has attempted to contact you several times regarding next steps. The university would like to work with you toward a positive resolution. Please contact your campus director at the number indicated on your voicemail messages. Thanks in advance for your cooperation. 
  
  
  *********************** | Assistant Vice President 
  Campus Operations & *********************************************************** Central Services
  Direct: ************ 
  rasmussen.edu
      
  

  
  

  Customer Answer

  Date: 09/21/2022

   I am rejecting this response because:
  
  No one contacted me regarding this issue until AFTER Rasmussens latest response, contrary to what they said. Only one phone call from ***********************, whom *** tried to get back to but did not hear anything, and one phone call from the campus director whom was not able/willing to further help me the last time she emailed me (the most recent time that I requested transcripts). I am now requesting someone to EMAIL me and tell me what forms and whatnot that need to be filled out. Email is a better form of communication for me so I do not forget anything that we may discuss.

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I enrolled and Rasmussen without having my diploma was awarded ***** they took the ***** money I tried to call them in order to speak with them on a letterhead from employer that will hire graduates from Rasmussen and at the end of the phone call Long lower the advisor hung up on me after me asking them of this now I owe tuition fast for money and enrolled in a college that is not accredited anywhere that I know of it was very unprofessional I wasn't aware I'm doing this all on my own for the first time without help because the only person my stepfather has just passed away

  Business Response

  Date: 07/08/2022

  Thank you for submitting your concern. The Campus Director has been in touch with you to review enrollment requirements and address your concerns. Based on circumstances beyond our control and per University policy, your pending enrollment has been cancelled and no financial aid will be drawn from Rasmussen University for the summer 2022 term. Please reach out to the campus director with any further questions you may have.