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Average of 44 Customer Reviews
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Review fromJim S
Date: 09/04/2024
1 starI have been using the Jabra Enhance Select hearing aids, and they are indeed impressive in terms of sound quality.
They’ve allowed me to hear sounds I haven’t experienced since my youth.
However, the product quality and functionality cannot make up for the deeply disappointing customer service experience.
The customer service, as well as the corporate policies, are far from satisfactory.
Once the hearing aids malfunctioned, the process of getting a resolution became a tedious and frustrating ordeal.
Over the span of several months, I had to jump through numerous hoops. Despite sending multiple emails within a week, I received no responses, only to be told over the phone that they "never return emails in a timely manner."
This lack of communication is unacceptable, especially when dealing with essential devices like hearing aids.
When I finally managed to secure a video meeting after waiting for two weeks without functioning aids, I was told to wait another month for a solution.
Even after they agreed to replace the malfunctioning units, I was not informed of what was wrong with them. Instead, I was made to feel as though my concerns were trivial.
The replacements I received were reconditioned units, which raises concerns about whether they would be passed on to someone else had they not been completely broken.
Given that this is the second time I’ve encountered this issue, it is clear that the company's approach to resolving customer complaints is severely lacking.
If Jabra is unwilling to replace defective products with new ones, then they should either improve the quality of their devices or consider shortening the warranty period to something they are capable of honoring.
Alternatively, they could take a page from Walmart's book and simply "do the right thing" from the start.
Customers deserve better. It’s as simple as that.Review fromWilliam F
Date: 08/08/2024
1 starWilliam F
Date: 08/08/2024
Response takes 48 hours from original request for default hearing aids. And after they respond, replies can then take up to 48 hours. I have had an issue since July 16th and after going back and forth, they finally sent me rebuilt hearing aids, for which one of them was received not working. Issue still has not been resolved, it is now August 9th
Jabra Enhance
Date: 08/16/2024
We understand your concern and appreciate you for bringing this to our attention. We value your trust in our products and were working diligently to make things right. We will be reaching out to you directly to provide further assistance and ensure this is resolved as quickly as we can. Your patience and understanding mean a great deal to us, and we are committed to ensuring your satisfaction moving forward.Review fromMichael
Date: 05/03/2024
2 starsI have had these hearing aids for almost two years. They work very well, and I am pleased with the customizing capabilities the software provides via the Jabra app. However, recently the app seems to be resetting itself, causing me to have to pair them as if they were brand new. This has occurred multiple times. I contacted Jabra, and they advised me to take the matter up with ******, where I purchased them. This makes no sense as Jabra provides the app software, not ******* I pointed this out to Jabra to no effect. The bottom line is that I cannot recommend this product and company due to poor customer service. I suggest finding an alternate source for hearing aids.Review fromjames b
Date: 04/11/2024
3 starsjames b
Date: 04/11/2024
I have had my aids for 2.5 years and lie the product. i have had good seervice for a replacement as well as from the audiologists. my revieqw is on the web site. I am trying to find out if my aids have telecoils. they are essential for hearing in large public spaces. Which are required to provide hearing assistance. a federal law. i could not find anywhere on the site where i listed specifications for my aids, which are battery driven and older. WHen I tried to use the chat to ask, it would not send a message the first 6 times I tried. when it finally did, i provided what it asked for and did not hear anything for 15 minutes. when i asked if they were still ther i received a note saying the team will beback tomorrow. this was at 3:********** time. Reaching the ****************** on the phone is similarly frustrating.Responder let me know or make it easy on the site to find specs or have a chat that is manned by real people more that 5 hours a day.Jabra Enhance
Date: 04/17/2024
Thank you for sharing your feedback! We are constantly incorporating our customer's feedback to improve our products and services, so we appreciate you taking the time to share your experience. We want to be sure you get the help that you need; if, for any reason, you're having trouble reaching us by chat, you can also text us at ************ or email *********************************** If you call when our phone lines are busy, you'll be prompted to request a callback which will initiate a call to you as soon as an agent becomes available. It's a great option so you can go about your day without having to actively wait on hold. In regard to your question about telecoils, our hearing aids dont have built-in telecoils. However, we offer a compatible accessory called the MultiMic that offers a telecoil function and can be paired with our hearing aids. To learn more, visit ************************************************************ or give us a call at ************.Review fromFrank V
Date: 04/07/2024
5 starsFrank V
Date: 04/07/2024
First and foremost, the Jabra Enhance Select 300's are fantastic! My review is going to focus on discrediting the notion that you should go to a local Audiologist / Hearing Aid Store. I made that mistake and spent 2 months going back and forth to that store trying to resolve my many problems that I had. I was so disgusted that I returned them just shy of the 2 month trial period. I did some web surfing and thought I'd give the Jabra's a try. Great price with a 100 day trial period. What did I have to lose? I applied for the financing and was notified immediately. Did the online hearing test and had the hearing aids in 2 days. Immediately was emailed to set up a consultation with a hearing specialist. I gave it 5 days so I could kick the tires on these. I did a Zoom meeting with the Audiologist, had questions for **************** (24 to 48 reply time) and never took more than 2 hours to get back to me. Also, I have tinnitus. My original hearing aid company said that those HA's would address that. They didn't:(... My new Jabra's, have solved that problem. I could go on with much more, but there is really no need. Give these a try and with the return policy, very reasonable price with unmatched quality and customer support it really is a no-risk opportunity. Very happy with these and just as happy I gave these "Over The Counter" HA's a try. They're keepers...Jabra Enhance
Date: 04/08/2024
Hi Frank, thank you for your review! We are so excited to be a part of your hearing journey!Review fromMike J
Date: 04/05/2024
5 starsMike J
Date: 04/05/2024
**************** is outstanding. These ********************** aids work. They are dependable, adaptable to various environments, easy to use and restore hearing both indoors & out. I would highly recommend them from a cost to value standpoint. Thanks, ****Jabra Enhance
Date: 04/08/2024
Hi Mike, thank you so much for your review!Jabra Enhance
Date: 04/08/2024
Hi Mike, thank you so much for your review!Review fromDuane G
Date: 04/03/2024
2 starsIf you have greater than moderate hearing loss do yourself a big favor and keep looking. Even after two volume adjustments they are very inadequate. The sound quality is also subpar especially during phone calls. Unfortunately for me I let the 100 day return window go by and now I'm stuck. I guess I'll chalk it up to you get what you pay for.Review fromdonald s
Date: 03/26/2024
5 starsdonald s
Date: 03/26/2024
The Jabra Enhance Select are my 4th pair of high-end hearing aids over the last fifteen years.These are definitely the best and I can finally understand words instead of hearing volume with little understanding.I am able to keep the ** at a much lower volume and understand the words. I have not tried them with my grown kids and grandchildren, who I always had a hard time with.Also, the customer service and support has been excellent.Ordering was very easy and the phone ap is very good, easy to use and allows me to make many changes.Jabra Enhance
Date: 04/26/2024
That's music to our ears! Thank you so much for your review!Review fromDave S
Date: 03/04/2024
3 starsDave S
Date: 03/04/2024
They work okay but the wires that go between the behind the ear piece and earbuds fail frequentlyJabra Enhance
Date: 03/07/2024
Your feedback is important to us, and we're grateful for the opportunity to assist you further. Let's connect at ************ or via email at ********************************** so we can get you the support you need.Review fromAndy H
Date: 02/01/2024
4 starsAndy H
Date: 02/01/2024
I ended up returning my Jabra Enhance 300 hearing aids, and I'm still giving them a positive review, as my experience with Jabra was very positive. Although I couldn't get used to wearing the hearing aids (mostly because I'm a big baby about having to wear them!), the product was easy to order, the price was so much better than prescriptions, there were several payment options, the hearing aids shipped promptly, the directions were straightforward and there were many customizing options, I met a specialist on Zoom who talked me through the process and answered all questions I had, and- most importantly to me- when I realized that I just couldn't get used to the hearing aids, the company happily and promptly accepted my return with no battle and no strings attached. As a first-time buyer, their return policy (longer than the policies prescription hearing aids have) was a huge plus to me. All in all, despite my problem with accepting that I'm losing my hearing, it was a very positive experience. I would recommend Jabra to anyone who wants to try hearing aids.Jabra Enhance
Date: 02/06/2024
We appreciate your feedback. Although it is our goal to provide the best care to our customers, unfortunately, Jabra Enhance may not be suitable for everyone. We're sorry that Jabra Enhance isn't right for your specific hearing needs, but wish you the best of luck on your hearing health journey!
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