Complaints

This profile includes complaints for Jostens Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jostens Inc

  7760 France Ave S Ste 400 Bloomington, MN 55435-5844

• 

  Jostens Inc

  3101 41st Ave S Fargo, ND 58104-6646

• 

  Jostens Inc

  PO Box 860 Owatonna, MN 55060-0860

• 

  Jostens Inc

  3601 Minnesota Dr Ste 400 Minneapolis, MN 55435-6008

• 

  Jostens Inc

  527 Grand Slam Dr Evans, GA 30809-8011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payed $30.26 for a tassel to be shipped. They show it was shipped April 28 and provide tracking information. When the tracking is looked up it states that tracking info cannot be provided right now. It is now June 2nd and I have never received the product although I was charged April 28th. I have called 3 times (sent directly to voice-mail each time) and I have emailed the representative for the area. I have never received a response back from anyone. From the consistent horrible reviews online this is nothing new. I am appalled that any school would affiliate themselves in any way with them and that even with consistent FTC violations nothing is ever done.

  Business Response

  Date: 06/04/2025

  Hello - Thank you for reaching out. A refund has been successfully requested on your behalf. You can expect the amount to be reflected back to your card within 7 to 10 business days, depending on your bank's processing time.
  If you have any further questions or need assistance in the meantime, feel free to contact us.

  Customer Answer

  Date: 06/10/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I receive a refund as they state they have enacted, I will be satisfied.

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this claim because the doctoral graduation gown I received is significantly different from both the advertised product and the sample displayed at my university bookstore.First, the sleeves are massively oversized and completely disproportionate to my body. They engulf my hands and hang awkwardly, making the gown impossible to wear properly. Second, the entire gown is excessively longfar longer than standard graduation gowns, and nothing like the model shown online or in the universitys ********* addition, the color is noticeably different from the universitys sampleit appears to be a different shade altogether. The seams connecting the sleeves to the body are extremely rough, with visible, uneven stitching that makes the gown look unfinished and low-quality.I tried to reach customer service but there is no online chat option, and the phone line was unreachable after an extended wait. With graduation approaching, I have no time left to resolve this directly with the seller.I have already paid for my graduation photo session, which is non-refundable, and this defective gown has made it unusable. I am now facing financial loss in addition to a product I cannot wear.For these reasons, I am requesting a full refund due to product misrepresentation, poor quality, and lack of customer support.

  Business Response

  Date: 06/04/2025

  Dear Leting,
  
  Thank you for taking our call yesterday and for your patience. We sincerely apologize for the inconvenience caused.
  
  For your records, a full refund will be issued for the cost of the item. You should see this reflected in your account within 710 business days. Additionally, a return label is being sent to you so you can ship the item back to us.
  We truly apologize again for the trouble and appreciate your understanding.
  
  Warm regards,
  Jostens ****************

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely ************************** and Billing Issues - Avoid!I am beyond frustrated and utterly disgusted with the customer service and billing practices of this company. I've been waiting for a refund for over two weeks, following a shocking incident where nearly $600 was drafted from my account after I authorized a $52 payment. This level of error is *************** attempts to resolve this issue have been met with nothing but incompetence and disrespect. I was just on hold for a agonizing 30 minutes, only to have the call disconnected. This is not just poor customer service; it's a complete lack of regard for customers' time and financial ************* son is a rising senior, and I will be sure to share this horrendous experience with the school and other parents. This is not how a reputable company should operate, and I strongly advise everyone to look elsewhere. You deserve better than this nightmare.

  Business Response

  Date: 06/04/2025

  Dear *******,

  
  I apologize for any inconvenience this may have caused. A refund in the amount of $526.72 has been requested on your behalf, this will be reflected within 7to 10 business days to the card used for payment.
  We understand your account was originally set up with bi-weekly payments. However, due to some missed payments, the system automatically charged the full remaining balance.

  
  Thank you for your understanding, and please let us know if you have any further questions or concerns.
  Best regards, Jostens.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business gives all scam vibes and I should have believed the reviews about them. I don't care how much you call, there is only a receptionist that answers and says she needs to take your information and someone will call you back which they never do. I ordered a cap and gown for my son and was informed by the school that Jostens would deliver it to be distributed at the graduation rehearsal. My child never received his and when I attempted to call I was only given the option to leave my number for a call back which NEVER happened. I even called twice and left messages before placing the order for assistance and no one ever called me back. When my son informed me his cap and gown was not there I spent 3 hours at work trying to contact someone because it showed expected delivery for June 8th which is AFTER graduation so I began trying to call for a refund and cancel the shipment because I now have to order another cap and gown to be here in time. I finally got through to yearbook ***** and was given a number and email for ****** (apparently supposed to be the ***** I called that number and OF COURSE I HAD TO LEAVE A MESSAGE FOR HIM TO CALL BACK WHICH HE NEVER DID NOR DID HE REPLY TO MY EMAIL. I disputed the charge with my ******************** and they issued me a temporary refund and started an investigation. I called back and left another message with receptionist to let him know I requested refund from my bank and do not want to do business with them and he should only contact me via email so that I have documentation for my attorney if needed...still no reply. I then receive an email this morning saying they shipped it and I called *** but they stated only Jostens can stop delivery. If I get a charge back to my account for $372, I am giving my attorney the green light. PLEASE DON'T EVER DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT YOUR EVENT RUINED!

  Business Response

  Date: 05/21/2025

  Good afternoon ******* , 

  I apologize you are having difficulties getting ahold of your local representative's office to get your questions answered.  I have escalated this issue and have asked them to contact you within in the next 48 hours or sooner, as he is independently owned and will be able to answer your questions, through his office. 

  Thank you, 

   

  Consumer Affairs - Jostens 

• Initial Complaint

  Date:05/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a cap and gown for my college graduation. No idea the reason but they were unable to ship the order for months. It finally arrived the day before my graduation and of course they sent the wrong tassel and forgot the stole. All the items are correct on the packing list but instead they sent a generic black robe and tassel and no stole. I graduate tomorrow so there is no way to remedy this, and they have completely screwed me for my college graduation. No one from customer service has answered or responded to me.

  Business Response

  Date: 05/16/2025

  Good morning ******, 

  I am sorry you didn't receive the correct or complete order that you placed.  I have passed this information along to the college division and ask them to contact you within the next 48 business hours, or sooner, to address this issue. 

  Thank you, 

   

  Consumer Affairs - Jostens 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 2/26/25 Amount: ****** Issue: We placed this order in February, have not received most of the items in the order. The announcements we have never received. I never got a link to design the photo card. Which the invoice states what I copied *************************** Card Bundle Your Traditional Announcement for this item will ship directly to you. You will receive an email within 24 hours with a link to design your photo card. Please contact us for more information."I have tried calling customer numerous times. Every time they tell me I need to contact the school representative, which I have also contacted him several times by phone and email. I have NEVER received a response. I have contacted customer a few more times telling them I cannot get ahold of him and they have tried while on the phone with them and they get the same voicemail I get every time. I have asked to speak with a supervisor to escalate the issue but they tell me they cannot do anything because everything has to be done through the school representative. I have contacted the school and they tell me they have several other parents with this same complaint and have told me they are reaching out to him as well. Well my daughter graduates this Friday and I still have only her cap and gown. None of the other 11 items that were supposed to be in the package we ordered. At this point I have asked for the rest of our order to be canceled and refunded for the items we have not received. I have emailed, called and left voicemails but still do not get a response.

  Business Response

  Date: 05/14/2025

  Hello ******, 

  I apologize for all the issues you are having getting in touch with the local representative and getting your items.  I have passed this on to a supervisor of the ********************** and have asked them to look into this and get back to you within 48 hours or sooner, as I don't know what their schedule looks like. 

   

  Thank you, 

   

  Consumer Affairs - Jostens

  Customer Answer

  Date: 05/19/2025

   I am rejecting this response because:
  
  I finally received a response that was inaccurate to my original bill. The mini package on the email was a different price on my bill that I paid. I responded and again am getting no response. I have not received a refund. I tried to attached my original bill that was paid in full and my most recent emails but it is not letting me.
  

   

   

  Business Response

  Date: 05/21/2025

  Hello ******, 

  I have passed this on to the supervisor of the ********************** to look into the discrepancy that you are referring to I have asked them to contact you back in the next 48 hours, or sooner, if possible.  I just don't know what their schedule looks like. 

  Sincerely, 

   

  Consumer Affairs - Jostens 

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I ordered a masters regalia with costum emblem with my school for the zipper for ******************************************** I received it today and it is a bachelors cap and gown with my hood all ripped up and wrong one. I graduate in a week how could someone ruin someone day like this? How could anyone not look at the correct order! How is this possible a person worked for two years to get something and walk and be happy I live in ********* and have to travel to ************* for graduation how can they make it possible for them to get it to me on time if it takes them 5 weeks to initially deliver my cap and gown idk what to do and I feel so lost if this isnt resolved I dont want to look for other damages as well as looking for ****** to pay for my flight if I have to cancel I am sad completely. I hope this can get resolved in a week.

  Business Response

  Date: 05/09/2025

  Good afternoon ********, 

  I apologize for the issue you had with receiving the incorrect hood.  Based on the comments on your order, due to the recent tariffs we weren't receiving our deliveries in a timely manner which in turn slowed our ability to get products out on time.  It doesn't absolve the issue or the fact that we couldn't get you what you ordered.   It looks like you have contacted our office already and it was decided that you wanted a full refund and we are sending you a prepaid label to return your regalia. 

  Respectfully, 

   

  Consumer Affairs - Jostens.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cap and gown from ****** in which on their website it states that it should be there within 2 to 3 business days after purchase. Once I purchased my cap and gown, I was told that it will be there within 5 weeks. I called and talked to a representative who said that it always takes 5 weeks to ship and had no idea what I was talking about so I asked for a refund which I was told by a representative that my refund has been submitted and should be back in my account within 7 to 10 days. For the past 2 weeks I've been calling and I receive constant wait times. I've waited 4 hours on hold waiting for a response but to no avail. Also as I check my ****** account, it says it would be shipped by June 3rd which means my refund was never submitted.

  Business Response

  Date: 05/07/2025

  Hello *******,

  This has been completed as of today per your call to our office today, and a refund in full has been processed and refunded back to you.  We were able to cancel your order.  I apologize for the long wait times, as this is our peak season.  Also, our website states before you even place your order, that it takes 5 weeks for production.  It states that express shipping is chosen, your item will be received in 2-3 business days once it ships.  The website specifically states that the express shipping doesn't affect the production time. 

  Thank you, 

   

  Consumer Affairs - Jostens. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** is a very shady company to attempt to do any business with - no customer service contact available, all phone contact attempts are disconnected, even school **** listed appear fake. I attempted multiple contact attempts to no avail to reach **************** **** about replacing a lost high school ring. yes, am aware exact copy can no longer be done but only wanted info on best replacement suggestion ( s ). previous BBB complaint has gone ignored by both ********************************* obviously BBB does not want to be bothered by another complaint about ******** .and if ******** was aware about my complaint they have willingly chosen to refuse to respond.I am glad did not order thru their website, very doubtful would have received a quality product, if at all, as no customer service exists if needed to contact if any issues arose. again this is a shady business with very questionable business practices.

  Business Response

  Date: 05/05/2025

  Hello *****, 

  I apologize you had troubles getting in touch with us, as our 800 phone number is listed on our Jostens website, ************.  I can't speak to what specific contact you were trying to get in touch with, as I don't know the name of the school, if even if this is for a high school or college.  We would have to start by verifying if we still have the contract for that school.  If the ring was lost within 4 years of placing your initial order, you could reach out to our warranty department at ************ and choose the prompts for the appropriate department and then Warranty would be able to assist you.   

  I haven't seen a previous BBB Complaint, so I am not sure if you filed it locally or how, so I am sorry, but it wasn't passed on to me. 

  Sincerely, 

   

  Consumer Affairs - Jostens.

   

   

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Jostens Inc.Product/Service: *********** Graduation Announcements (Mascot Package)Date of Transaction: November 4, 2024 Amount Paid: $399.30 Nature of Dispute: Incorrect Graduation Announcements Provided Details of the Complaint:On November 4, 2024, I purchased the Mascot Package from Jostens Inc., which included high school graduation announcements among other items. On April 17, 2025, I picked up the announcements at my childs school during a visit from a Jostens representative. Upon review, I discovered that the announcements provided were incorrect they listed the wrong school and the wrong graduation date.I immediately contacted Jostens ************* and was informed that replacement announcements would be mailed within two weeks. I explained that the graduation ceremony was scheduled for May 16, 2025, and due to the short timeline, I would need to have the announcements redone by another vendor to ensure they were sent out in a timely manner. I requested a refund for the announcements and was told that someone would follow up with me.After receiving no response, I called back on April 21, 2025, and was told by another representative to expect a follow-up within 24 to 48 hours. That representative later advised me to wait until Friday, April 25, 2025. As of today, I have still not received any communication or resolution.Desired Resolution:I am seeking a partial refund of the $399.30 paid specifically, reimbursement for the graduation announcements that were incorrectly produced and unusable. Despite multiple attempts to resolve this issue directly with Jostens Inc., I have received no follow-up or offer of resolution.

  Business Response

  Date: 04/28/2025

  Hello ******, 

  I am sorry you were given the incorrect announcements.  I know this is a very special event and only happens once.  It looks like there are comments that there was a delivery for your corrected announcements on 4/23/25 at the school.  In addition, I will submit a credit card refund in the amount of $100.00 to your credit card as a result of the issues you encountered.  I will send an email to you once the refund has been completed.  This can take 7-14 business days. 

  Respectfully, 

   

  Consumer Affairs - Jostens 

  Customer Answer

  Date: 04/28/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for handling this in such a timely manner. Thank you Jostens for also taking time to fix the error. 

  Thank you,

  ****** *******