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Business Profile

Jewelry Manufacturers

Jostens Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Manufacturers.

Complaints

This profile includes complaints for Jostens Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jostens Inc has 39 locations, listed below.

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    Customer Complaints Summary

    • 183 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid $700 for a college class ring and delay after delay from April 12. They have kept our money and dont know when the order will ship as it constantly changes. Paying interest on credit card charges. They have not shipped item yet billed for all the charges. Not right. It is August 14.

      Business Response

      Date: 08/22/2022

      Hello ***************

      We appreciate the time you took to reach out to us.  We are sorry that it was necessary to file a complaint, but we will do our best to assist you and provide you with updates and answer any outstanding questions that you have.   We believe that we have located the correct order; however, we would like to confirm this information.  Could you please share an order number with us?   If you do not have it, that is fine.  The name on the order along with the name of the educational institution and the city and state it is located would be fine.  We appreciate it.  Thank you. Jostens. 

      Customer Answer

      Date: 08/22/2022

       I am rejecting this response because:

      They are well aware of our account as I have called 3 times and left messages with 

      a customer service agent several times.  

      They do not call back, keep the money and continue to

      blow off the complaints.

      A $200 credit to the card is expected for a resolution.


      Order Number P83331074.

      *****

      *************************

      ******, ** 85750

      Business Response

      Date: 08/24/2022

      Thank you for your continued communications and order information.  I apologize that you were not provided with updates as you expected and should have received.  Would you be open to a discussion with our college ring specialist tomorrow?  I can have him reach out to you.  If this is acceptable, could you share th best number to reach you?  Thank you again for your willingness to communicate.  Please know that I am aware your experience has not been ideal and will assist in bringing about a positive resolution. 

      Customer Answer

      Date: 08/24/2022

       I am rejecting this response because:

      Until

      there is a resolution, I will not accept any response.

      *******  ***** mother of ********************* order number discussed in last email. 
      ********************* purchase 4/13.  
      I can be reached at ************

      Business Response

      Date: 08/25/2022

      Thank you for your response.  I have arranged for our college jewelry specialist to reach out to you via phone tomorrow. Thank you very much for this opportunity. 

    • Initial Complaint

      Date:07/29/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a class ring in June,2020. I was on a payment plan and the delivery date was set for late July. When I called, to see if I can get it sooner, the rep told me that I would not be getting it on the date that was stated on the invoice. She told me, it will not be made until the ring was fully paid off. Once paid off, she assured me, it will take about four weeks to get it. In reliance on her statement, I paid off the ring to have made sooner. I called to make sure they are placing it in production. The second representative told me it takes 4-6 weeks to have it made with August 13th as the approximate delivery date. I just checked, and they have pushed the production date to September 6th without any reasonable explanation or any assurances that it would actually be made. This is one of the very few companies that makes this product and my schools only vendor. They have a captive audience in me and treating me very poorly. To say I'm disappointed is an understatement. I'm complaining, because I have not received a satisfactory answer from any of the company agents. Each agent has given me contradictory information. Please help!

      Business Response

      Date: 08/01/2022

      Hello Pouya.

      We are sorry to hear that you felt you were not treated well in your interactions/communications with Jostens. We would like to look into this for you.  Could you please confirm your order number?  I believe I have located it, but want to be sure.  Many thanks. Jostens.

      Customer Answer

      Date: 08/01/2022

       I am rejecting this response because: There is no solution yet. The person has asked for an order number: W83749626


      Business Response

      Date: 08/04/2022

      Hello.

      Thank you for your response and order number.  By reviewing your order, I can see we have a delay in the production of the ring, and I can understand how frustrating this can be.  What I would like to do is connect you with the college ring specialist for a conversation so you can receive clear communication on your order.  Would you be willing to accept a call from the specialist?  If so, can you include the best number and times to reach you?  I think some open dialogue on the situation will be helpful, and you can ask any questions that *** come up.  Please let me know if this is acceptable when you have a moment.

      Customer Answer

      Date: 08/04/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. Reaching out is an acceptable outcome. I am disappointed regarding the delay. I understand that there are delay due to circumstances beyond the control of the company. In these types of situations, it might be more beneficial to better explain these situations from the beginning, so clients have all the facts and are not surprised. Not once I was told that there might be a delay in production, not by my school's representative or the customer representatives. As of right now, I still don't know whether the previous delay is the last or will it be delayed when we get closer to the invoice date. 

      Having said that, I have given up on trying and allow time to dictate the next step. If the company wants to reach out and give an explanation, they are welcome to do so. 

    • Initial Complaint

      Date:07/16/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously ordered a yearbook before school was out for year 2022,and had to put deposit, but I ended up buying it from the school.I have contacted this business x 3 and asked for a refund and not only have I not received a refund,they have preceded to take more money

      Business Response

      Date: 07/18/2022

      Hello Chamara.

       

      We received  your message.  I want you to know that I am looking into your situation and will provide more information in my next communication with you.  Thank you for your patience while I follow up  

    Jostens Inc is NOT a BBB Accredited Business.

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