Complaints

This profile includes complaints for Maurices Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Maurices Inc has 29 locations, listed below.

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  Maurices Inc

  425 W Superior St Duluth, MN 55802-2625

• 

  Maurices

  180 N. Station Parkway Space 1095 Farmington, UT 84025

• 

  Maurices

  1770 Red Cliffs Dr. Space 113 St George, UT 84790

• 

  Maurices

  5156 Meadowood Mall Circle Reno, NV 89502

• 

  Maurices

  911 Topsy Lane Suite 226-B Carson City, NV 89705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having previously contacted the vendor regarding a refund due since June, I still have not received a refund. Items purchased were received by *******'s on June 23 at 12:59 PM at their **********, ** location, tracking number 1Z972R099028845047, shipped by **** *******'s system does not allow for copying inquiries you have sent on their online form, does not have customer service email, and personnel does not know the reason for the delay. The order number is OMAW239470620, and included three blouses all of which were returned, completing the order. Two were sent back unopened on receipt. Total charged for the order is $65.97, paid from my account via online.

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maurices has put unauthorized charges on my credit card and refused to acknowledge, stop, or correct the issue.On 7/10/23 I placed an order for 4 jeans and 3 hoodies. 1 hoodie was cancelled at check out. So, order OMAW243576992 was placed for $110.52 for 2 hoodies and 4 jeans.On 7/11/23 I was notified that Maurices cancelled 2 hoodies on me. My new order total is now $90.39. I called and also did two online chats to cancel my entire order due to this. I was given in writing that my entire order was cancelled for me and that my credit card would not be charged. A few days later the pending $110.52 charge fell of my credit card.A few days later two jeans arrived at my home from the cancelled order.On 8/1/23 Maurices placed a pending charge of $62.99 on my credit card. I did not authorize any charge from Maurices. I called and spoke with customer service and they have no record of this $62.99 charge. I later went to the Green *** Twp, ** location and spoke with Manager *********. She called customer service and they told her that ********************** charged my credit card $45.19 on 7/15/23 for 2 jeans that were shipped out. Again, I cancelled this entire order which I have in writing. There was never any charge to my credit card for $45.19 on 7/15/23. I left the 2 jeans that were shipped to my house with the Manager of this location, ********* at 4 pm.On 8/1/23 I also notified my credit card which is through *********** of this situation. They confirmed that the original pending charge of $110.52 fell off and did not post. They confirmed that Maurices did not charge my credit card $45.19 on 7/15/23. They also confirmed that Maurices has a pending charge on my credit card from today for $62.99. I informed *********** that I did not give authorization to Maurices to charge my card. They told me that if Maurices does not remove this pending charge they will dispute it on my behalf. They have also placed a block on my card so Maurices can no longer access my credit card.

  Business Response

  Date: 08/07/2023

  Hello, 

  Thank you for contacting maurices.com.

  I have looked into your concern, and I have reached out to our customer service team to review. I have also consulted with our Sales Audit team as well.

  It does appear our customer service team has asked multiple times for more information to be able to assist you, you have not provided that information, in order for us to be able to look into and resolve this issue for you, we need to see proof of the charge, as well as the last 4 digits of the card being charged. You do not need to provide any personal information, but we do need a screenshot, showing the charge coming from us. Until we are given the proper documentation to assist you, we cannot resolve the issue. 

  If you could please provide the above, we will work with our ********************** to get this resolved for you right away.

  Thank you, 

  maurices

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an online order on 7/6 . I made it ship to store after a week it said it shipped it never was picked up by the carrier after another week I contacted Maurices after a 2 hour call they said they would refund me this was on 7/22 still no refund I contacted them again on 7 /29 still no refund this is unacceptable they need to be reported

  Business Response

  Date: 02/09/2024

  Note: Actions taken-

  Hi Team,        

  Refund for order number: OMAW243288487 has been processed thru appeasement on 07/23/2023 in the amount of $14.95 before tax. Up until now refund isn't reflecting when check in Payment Transaction in search tile. Please send to OMS for confirmation.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *******'s upon receiving my credit card statement and noticed 9 orders that returns I made were never refunded to my *******'s CC. Upon noticing this I looked into other returns ************** 1 other order that was returned back on 4/26/23 that was never refunded. I called the company and was on the phone with the operator for more than 2 hours, I was told that the first 9 returns were all received but never processed, I was told that she processed all of these returns that it will take 3-5 days to appear, I would receive an email confirmation for all 9 within 10 minutes, (2+ hours later) I have yet to receive those. The 1 return that I made back in April I am being told by ******* (supervisor) that because it is past the return time frame that I will receive a gift certificate, I told her that was unacceptable as the items were returned on time and I want my money back. ******* also told me that the company is behind with returns, she apologized profusely, having to call them for 10 orders totaling $435.10 is ridiculous. How many orders have I sent back that were not refunded? Unbelievable! The way this company handles returns is absurd, how many other customers have not caught this, I want all 10 of my returns processed for a full refund immediately.Order OMAW240720749 Tracking #1Z972R099010877537 Refund $74.84 Order OMAW241610361 Tracking #1Z972R099027575760 Refund $17.23 Order OMAW242888917 Tracking #1Z972R099024917600 Refund $45.61 Order OMAW236706297 Tracking #1Z972R099025872817 Refund $33.41 Order OMAW243312973 Tracking #1Z972R099003008560 Refund $40.90 Order OMAW242308187 Tracking #1Z972R099016901525 Refund $69.87 Order OMAW240720749 Tracking #********************** ****** Refund $18.29 Order OMAW241610361 Tracking #1Z972R099008643150 Refund $19.03 Order OMAW238128272 Tracking #********************** ****** Refund $12.88 *TOLD the above 9 were PROCESSED, below is NOT processed.Order OMAW234164204 Tracking #1Z972R099017906313 Refund $103.04

  Business Response

  Date: 02/09/2024

  Notes: *********************************** left the following private message on 07/31/2023 at 01:27 PM. I contacted the customer back to let her know our policy has been updated from 90 days to 6 months. I apologized for the misinformation. I also let her know that we have a delay on refund emails being sent. Once the system updates, she will be sent a email. I offered the $25 again and she declined. She already cancelled her MCC and reported us to the BBB due to her having to call for refunds. I told her the refund will be 3-3 business days.

  OMAW234164204 ****** successfully refunded 7/31/23

  OMAW240720749 ****** successfully refunded 7/31/23

  OMAW238128272 ***** successfully refunded 5/13/23

  OMAW242308187 ***** successfully refunded 7/31/23

  OMAW236706297 161.49 successfully refunded $128.08 on 5/8/23 $33.41 on 7/31/23

  OMAW243312973 40.90 successfully refunded 7/31/23

  OMAW241610361 $36.76 successfully refunded 7/31/23

  OMAW242888917 $45.61 successfully refunded 7/31/23

   

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No refund from 2 online returns. Tried to contact company was given the run around 3 times. My returns were received on July 8, 2023 was to be for $36. Next return was received on July 10,2023 for *****. What is wrong with this company no refund still

  Business Response

  Date: 02/09/2024

  Notes: Refund for order number OMAW239698547 in the amount of $25.48.

• Initial Complaint

  Date:07/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 05/01/2023 (order #OMAW236809202). When I arrived at the store to pick the items up, it was a hot mess; the items were sent in several different shipments. Some stated they were ready for pick up but were not there. Others stated they were still processing but were actually at the store. It was very confusing for the employees and me. After going through each item number, we discovered that four items were missing (item #******, item #******, item #******, item #******). I was instructed to contact customer service for a refund which I did on 05/15/2023, 06/01/2023, and 07/10/2023. The first two times, I was told the refund was issued but never received it. The last time I called, the agent tried to forward me to a supervisor, but said they were unavailable and would contact me back that day. I never received a call back. I have wasted a lot of time and energy simply trying to get the money back for items not sent.

  Business Response

  Date: 02/09/2024

  Notes: A refund was sent to OMS on 8/10 in the amount of $84.86

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 4/30/2023 in the amount of $56.89. I was never informed that the merchandise was received at the store. I have called numerous times to cancel the order and requested a refund. I paid via Apple Pay, the representative told me it takes longer to process a refund when paying via Apple Pay. They are stating a refund was issued on 5/31/23 in the amount of $56.89. I still have not received my refund. I have checked with my banking institution as that is the account that is linked to my Apple Pay.I want a refund immediately as it is now 7/11/23. There is no reason that I should not have received my refund by now. Like I said, I have called numerous times and I still have no resolution.Thank you,*******************************

  Business Response

  Date: 02/09/2024

  Notes: A refund was issued and successful on 7/17/23. This is reflected in OMS. 

• Initial Complaint

  Date:07/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Maurices and I have been getting the run around as to when its going to be shipped/delivered I have gotten answers 24hours-6 days. Order number OMAW242967697 part of the order shipped and part of it didnt. This is the second order having the same issue when will it be delivered or shipped OMAW243087218

  Business Response

  Date: 02/09/2024

  Notes: OMAW242967697 refund was issued on 7/9/23 in the amount of $69.10.

  OMAW243087218 refund was issued on 7/7 in the amount of $15.15 and 7/18 in the amount of $60.63.

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 17,2023 I order 5 pair of pants from Maurices online. When I checked out I used a credit card to the total of $196.47. I received the last three pair of pants and not the first two pair And the total refund they told me was $152.90. I called and they said there was a 10 day waiting period to to do anything with the refund! I filed loss package on 4-3-23 and they told me 3/5 business days I would be refunded. Called back and it was the same thing over and over! Finally told me there was an investigation on my refund, called this morning and theyre still telling me that they dont know when or how long it will take to get my fund! I still have NOT got my REFUND and they cant tell me why I havent gotten it . Nothing has been resolved and they are giving me the run around!

  Business Response

  Date: 02/09/2024

  Notes: This refund was sent to OMS on 4/15/2023. The refund is still not reflecting in OMS. Sending again.

• Initial Complaint

  Date:05/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased order #OMAW235944421 and it was delivered to the store on 4/28. I contacted Maurices' customer service that Sunday (4/30) and asked for the order to be cancelled and the items returned. The representative said they contacted the store and it was no problem!Monday 5/1 I received an email stating I only received a refund of *****, stating only two items in my order had been returned. There were seven items in the order. I called the store and spoke with ****, who assured me she had refunded it right, had all my items on hand. **************** was no assistance. I called the store again the next day, and spoke to another associate who couldn't find my order in the system at all. I have spent endless hours trying to figure out where my items are, or if I will be fully refunded. I am owed a full refund of the $110. NOT $*****. I need this resolved asap. I am a cardholder and this is ridiculous.

  Business Response

  Date: 02/09/2024

  Notes: 2 refunds were issued. First on 5/1/23 in the amount of $24.33

  Second was on 9/20/23 in the amount of $85.97