We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Bluestem Brands
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Bluestem Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bluestem Brands has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.22

    Average of 159 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • David F

      Date: 11/20/2024

      The worst company ever . Customer service sucks. They won’t pick up a return and won’t credit my account

    • William M

      Date: 11/17/2024

      Fingerhut has shut off my access to my account to make a payment,and check the status of my account. I've written to them about this and was told that they could not find my account,and to call them. I've explained to them that my hearing is bad and can not call,they again sent me a email saying to call them. Now I've missed 2 payments due to this problem and they are reporting it as missed payments on my credit report. .
      I need this fixed asap.

    • Brandy L

      Date: 11/14/2024

      My product was delivered to the wrong address. Did everything they told me to do. (Police report, affidavit sent) I was told they never received the paperwork. I re-faxed the paperwork. Months of going through excuses! Now they say it has been too long since they sent my package to the wrong address, there is nothing they can do. Yet, I'm asked to still pay for the product! Now this is affecting my credit! Absolutely would never recommend!

    • Nicole V

      Date: 11/09/2024

      When I am about to make a payment to my account, I found out that my credit card didn’t show up. When I tried to put it back on, it says error. Same if I put my own bank account in. It keeps getting denied. Also, they keep rearranging my previous payments.

    • Demetria K

      Date: 11/05/2024

      Fingerhut is denying me access to my account to make payments. I usually go online and use the app but I got my phone number changed so it won’t allow me to sign on to the account. I tried calling fingerhut to update my number and they told me the only way they can update my number is to give them permission to call my phone to remind me of payment. I know my rights and if I don’t want to be called I don’t have to accept it. But denying me access to my account is ridiculous.

    • Heather D

      Date: 11/01/2024

      I bought a HOOVER VACUUM through FINGERHUT 219.00$ , it came with a defective suction gasket and it was loud. Hoover and Fingerhut passed the buck, wasted time, eventually Hoover tried to replace the part, it wasnt a available, had to send a new vacuum after weeks of emailing them, but Fingerhut will not send me a return label as I do not want the same vacuum , FINGERHUT SAYS ITS TOO LATE , I CANT GET THE FLOOR CANISTER VAC AS A REPLACEMENT OR GET MY MONEY BACK ! HOOVER TOOK ALL THE TIME AND FINGERHUT CONTACTED MY CREDIT REPORT NEGATIVELY WHILE A WARRANTY ITEM WAS STARTED.

    • JoAnn W

      Date: 10/29/2024

      If I could give zero, I would. Without warning, giving me and all their customers two (2) monthly bills to pay. Then they ruin your credit if you don’t follow their rules, which are very confusing. They keep changing the rules. I just wish I could of gotten in on the lawsuits. They will not receive another cent if my hard earned money. Every single payment had been made on time for years. I hope they go bankrupt.

    • Tawnya W

      Date: 10/28/2024

      If I could they would get zero stars. I have talked to many customer service people today and one supervisor. I have asked them if they could lower my monthly payments. They all said no. When I asked the supervisor for someone hire then him, he wouldn't connect me to anyone. When I asked Hime for the phone number to the person above him/ his boss he got made and started reading the agreement to me. All I wanted to do is get my monthly payment lowered because I can't pay it. Now it can go to collections

    • Doug S

      Date: 10/18/2024

      TERRIBLE !, Their Prices are sky high ........ BOSE 300 Soundbar for over $ 900 ,00 ? You can get these from Bose directly for 250 ! Most importantly...... If you do not buy anything from them in a few months you will get an email saying they will close your account. To keep it open you must buy something .... Extortion ? I might be interested if their products were competitive in price BUT THEY ARE just the opposite. I closed my account today after my 3rd email in 2 weeks telling me they were gonna close my account. SEE YA !

    • Corrine S

      Date: 10/15/2024

      I ordered a pair of Sketchers size 9 and a Bra. They sent me a size 6 and the wrong bra. I called customer service to return the items and cancel my account. They sent me a shipping label to return the items and I did just like I was told to do. This was in April of 2024. They say they received the shoes and not the bra. I paid the restocking fee for both items. when I called to resolve this issue they had me fill out an affidavit - and return it to their customer service. I did. Now they are telling me that I have to PROVE to them I returned the BRA. Both items were in the same package - HOW do you receive 1 item but not the other in the same package?? I did exactly as they told me to do. I explained to them- THEY sent the return label to me via email/ their shipping label. Now they are charging me for a bra I returned and paid a restocking fee for and Putting a negative hit on my credit! For something they HAVE RECEIVED and have PROOF they received from THEIR label!
      I am EXTREMELY upset with this company! THEY ARE CROOKS! DO NOT I REPEAT DO NOT ORDER FROM THEM AT ALL! UNTRUSTWORTHY - UNPROFESSIONAL - LIARS- THEIVES

    Bluestem Brands is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.