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Business Profile

Portrait Photographers

Lifetouch Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Reviews

This profile includes reviews for Lifetouch Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lifetouch Inc has 338 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 275 Customer Reviews

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    Review Details

    • Aleksey M

      Date: 06/08/2025

      This company is a ****. They charged us for high resolution downloads . Images are 100x600, this is not any close to high resolution.

    • Ashley O

      Date: 05/17/2025

      I have been trying to get my money back for over 7 months&they are still giving me the run around. I've spoke to multiple supervisors who tell me I'm going to get it back by this date then nothing comes. They refuse to let you speak to the accounting finance **** that issues the checks-they claim they don't have phones in that ****. to make outgoing calls only internal calls. They keep changing their story-1st it takes 3-4 weeks to get the refund once they issue it.Then after 4 weeks they say it takes 6-8 weeks.After 8 weeks-Oh they had a system problem&it has to be reissued. They took a horrible school picture of my son&then the envelope was empty with no pictures in it when his teacher received it. They wouldn't do retakes without charging the school for a 2nd trip out there. And then they change their story every time you contact them to it takes 3-4 weeks after it's issued just to print it out on an actual check so it can be mailed out. After 4 weeks they said oh sorry it's 6-8 weeks to print the check after it's issued not 3-4 weeks. What kind of business issues checks 1 month but doesn't print them on an actual paper check until 6-8 weeks later? How do you balance the books at the end of the month with a system like that? That doesn't even make logical sense. I don't know how they can still be in business&nobody shuts them down.

    • J.T. Y

      Date: 05/09/2025

      There was 1 strand of hair in our child's eye on picture day. The Lifetouch / Preschool Smiles photographer could only be bothered to move that strand out of their eyes for just 1 photo (out of many). Their package description was not clear. And upon reaching out to the company for clarification (over a month and a half), we were just ignored. The pricing is ridiculous. Schools need to drop their contract with this company.

    • Emily B

      Date: 05/07/2025

      The cost is criminal. I just paid $26 for one class photo, not to mention the $30 I paid for the cheapest package available to get a digital copy so I could actually get reasonably priced photos printed anywhere else. I'm contacting the school. This is absolutely outrageous. If each kid bought a class photo from each grade and a basic package, that is $10,000 for one day of clicking a button. The only word for this is criminal.

    • Dae S

      Date: 05/07/2025

      Had my daughters portraits taken inside JCpenny. Only for wait over a month for portraits to be mailed out . Once received they were damaged. Had a hard time getting in contact with customer service and was advised they would refund me my money which should take 7-10 days to go back to my card . Only to call and get an update due to it being over the allotted time only got advised Id have to wait 6-8 for a paper check . **************** ***** . Spoke with ***** today then was transferred to a supervisor named *****!!! Lifetouch is a rip off ! This company gets NO STARS . I will be sure to leave a review on ******** , ****** and all other social media platforms

    • Rj C

      Date: 04/21/2025

      How is this company still in business?? I had an issue with a yearbook order and engaged in a chat with an expert conversation. Huge waste of time. They just gave unhelpful, scripted responses that hardly related to the issue at hand. The expert I was chatting with offered to have a supervisor call me, but I was simultaneously checking these reviews and saw how terrible the company is in generalnot even BBB accreditedso I opted not to subject myself to more incompetence. I suggested to the person that they work for Jostens insteada far superior company.

    • Carissa B

      Date: 03/24/2025

      Horrible photographers! Learn to do your job. I would give zero stars if I could. Customer support is not help.

    • Traci B

      Date: 03/01/2025

      LifeTouch is simply terrible - were they always like this?? The photos are taken by employees hired to go out to do a job then go home. Lifetouch is banking (literally) on the name that has been around for so long. There is no quality now, sadly. I really wish there was more care put into the photos they take. I hope school districts can see through the benefits they receive from hiring LifeTouch and move on to companies who care about the product they put out there.

    • Chengcheng S

      Date: 01/07/2025

      We ordered a set that includes two pose photos and one class photo, but the class photo was unavailable, and they sent an 8x10 image instead of the class photo. Lifetouch customer service informed us that this issue was clarified on their help pages.However, during the entire process of placing our order, we were never informed that the class photo was unavailablethis is the main issue. Customers cannot be expected to check every help page on a website before making a purchase. Additionally, our receipt clearly states that we would receive a class photo as part of the ****** our hometown, its a tradition to have a class group photo each year, which is why we placed this order. If we had known there would be no class photo, we would not have purchased this set. Lifetouch has only offered a partial refund for the missing class photo, which is unacceptable.

    • Julie L

      Date: 12/03/2024

      I ordered my child's school photos and download and never received them. Now I cannot get any help by calling or online chat. They are impossible to reach.

    Lifetouch Inc is NOT a BBB Accredited Business.

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