Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid 20k for a Polaris Ranger 12 months ago. We had 500 hours on it and never went anywhere but around our small 20 acre farm to feed a few animals. It was in wonderful condition. We woke up to it deciding not to turn on. I checked the battery and such and found nothing wrong. We took it to the dealer we got it at and after a couple days they called and said they were confused and couldnt figure it out. Then they called and said it needed a new engine, 5k for a third party engine, the timing was off and rattled off other stuff. We demanded to know why Polaris wouldnt pay for it. They called Polaris and thats when they told Polaris they found this minuscule pieces of grass in the engine. They are accusing us now of using the Polaris without the air filter, the only way it would cause that. Ill tell you right now as retired law enforcement my word is something I stand by. I *****% never turned that engine on without the air filter. My wife called Polaris and opened a case demanding answers. It was also suspect of the dealer not offering us anything but a 3rd party Polaris engineAnyway, Polaris never called back as promised so we called today, a week later, to be told sorry its denied, have a nice day. I owe 19k grand on this 20 grand machine and they want us to pay thousand more for a new engine when it has barely any use on it. This absolutely is something Polaris needs to make right. Or they need to question their dealer because it all feels very fishy to me. Worst part was the dealer couldnt tell me it wouldnt happen again because again because I gave my word I never turned the engine on when the air filter was removed. Polaris lack of customer service is abhorrent.

  Business Response

  Date: 08/01/2023

  Good morning,

   

  Sorry to hear about the issues you are having with your Ranger. Our warranty covers against manufacturing defects. At this time no defect has been presented to our technical support team to offer coverage.The dealer advised us that their is grass and hay in the cylinders and dealer cannot see how that got in there. Your dealer is going to have to provide us with a defect in order for Polaris to offer coverage. If you have further questions, I would advise reaching back out to your case owner to discuss further. 

   

  Respectfully, 

  Customer Answer

  Date: 08/01/2023

   I am rejecting this response because:
  We have already told the dealer and Polaris we have under 400 hours on this machine and there is obviously a manufacture error on the build of this machine for grass to have gotten anywhere in it. We have NEVER turned the engine on to operate the Ranger when the air filter is out which is what the dealer is accusing of us doing. I will testify with my hand on a Bible to NEVER operating the Ranger without the air filter. There would simply be no reason to. How do we even know the dealer is telling the truth? How do we know those parts are even ours? How do we know there isnt a seal issue someplace that caused this during the manufacturing process? I paid ****** dollars for this machine and to be told by you and your dealer I did something ridiculous like operate the machine without an air filter is a slap in my face when I told you all clearly I never, ever have done that. For you and your dealer to claim there was no other way is a straight lie. And what is more suspect is the dealer trying to push a 3rd party engine on us (for 5k) and not even mentioning to us the Polaris engine which I found out about later would be (8k). You need to take a hard look at your dealer as they are not on the up and up. To take a dealers word who has nothing to do but profit from this than a loyal customer who has purchased ********************** vehicles before and had planned to purchase many more in years to come is absolutely abhorrent. We fully expect you to stand by your product and TRUST your customer when they have taken amazing care of their products. 

  
  

  Business Response

  Date: 08/01/2023

  Good afternoon,

   

  Polaris technical support team reviews these cases on photo based evidence. We are going off of the photos that our authorized dealerships provides us with. Based on the photos we have received, no defect has been provided. We are more then happy to review new information from your dealership. At this time your claim is still active, but your dealer will need to provide us with a defect in order to provide any type of coverage. Please reach out to your case owner with any further questions.

   

  Respectfully, 

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new Polaris pool cleaner. Submitted rebate for $75. Received Visit reward card. Tried using card without success. Card has since expired (active for only 3 months). The company refuses to replace. This rebate was a scam. Additionally, I thought gift cards were valid for 5 years in the *******************? If Polaris doesn't make it right, I will never purchase one of there products again.

  Business Response

  Date: 07/18/2023

  Good afternoon,

   

  Thank you for reaching out to Polaris Industries. Unfortunately you have contacted the wrong Polaris company, as we handle On-Road & Off-Road vehicles and do not handle anything with pool cleaners. You will need to contact the correct Polaris Pools team to handle your inquiry. 

   

   

  Thank you, 

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 Polaris Indy 850 snowmobile brand new in January 2021 and a brand new 2022 Polaris Indy 850 in 2022. Polaris issued a stop ride due to a recall for them in 2022 and in 2023 resulting in the snowmobiles not being used for two seasons. At the time the stop ride was issued there was no resolution resulting in missing the 2022 riding season. The same goes for the current stop ride, it was just issued with no resolution. The riding season begins in a few months and if not resolved before hand, this riding season will also be missed. The snowmobiles are depreciating as they sit and have continued recalls resulting in stop rides. They are not useable resulting in spending nearly $40,000 for equipment that can't be used.

  Business Response

  Date: 07/17/2023

  Good morning,

   

  I am sorry to hear your sleds are affected by the most recent recall. Safety is our number one concern for all of our riders. We are doing all that we can to come up with a resolution. Once there is a fix you will be notified accordingly. If you have further questions, please contact our Owner Connections Team at **************.

   

  Respectfully, 

  Customer Answer

  Date: 07/17/2023

   I am rejecting this response. Unfortunately the product has not performed as advertised because Polaris has failed to build a product that meets their advertised requirements resulting in stop ride recalls. The product does not meet the advertised specifications therefore the purchase should be void. I paid for a product that cant be used. The 2022- 2023 season was missed due to the recall and this new recall has no resolution in sight. 
  
  

  Business Response

  Date: 07/18/2023

  Good morning,

   

   

  At this time Polaris engineering is still working towards a resolution for the recent recalls that were released. We are working diligently to come out with a fix as quickly as possible. We understand the inconveince that this has caused for our riders, but safety will always be our number one concern. Once there is a repair solution you will be notified accordingly.

   

  Respectfully, 

• Initial Complaint

  Date:07/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selling UNSAFE VEHICLES. My wife, son, and I all purchased brand new snowmobiles from Polaris industries for almost a total cost of $50,000.00. My sons unit and mine are 2022 Polaris Matryx 850cc. After purchase we rode them on one ride and found out that they had a recall DO NOT RIDE for a cooling issue. We took the snowmobiles back to the dealership and had the recall performed after a extended period of time. 2022 snow season came and polaris issued another DO NOT RIDE for gas tanks exploding, but it would take them several months to find a remedy. By the time they released a solution and we were able to get them into a dealer the 2022 season was over, without being able to use our vehicles. Today on 7/13/2023 I received another DO NOT RIDE due to the electric start and clutch failure could cause severe bodily injury when coming apart. Surprisingly just as they did last year they HAVE NO REMEDY CURRENTLY and are telling people do not ride. I called polaris to voice my concerns that my family has spent almost $60,000.00 dollars on their product and this will be the 3rd season since purchase that these sleds have been in unusable condition do to recalls. The customer service rep told me she was sorry about the inconvenience and there is nothing they can do. Extremely bad business practice to sell a product for $20,000.00 dollars each that a customer cant use!! ********************** needs to be held accountable for their POOR craftsmanship and the pain and suffering they have caused their customers!! I now own a vehicle that has Had 3 major recalls, suffered depreciation and haven't been able to use it. I haven't even begun to list the Time, fuel, trailering and over all cost to get these sleds to and from the dealer for their negligence!! Polaris needs to fix this problem or better yet, perhaps a class action lawsuit!

  Business Response

  Date: 07/14/2023

  Good morning,

   

  Sorry to hear that your snowmobiles are affected by the most recent recall that was sent out. Safety is our number one concern for all of our riders. We are doing all that we can to get these issues resolved and a fix released as quickly as we can. At this time we are not advising to operate this until a fix has been released and repair has been performed. Once there is a update you will be notified accordingly. Once again, we cannot apologize enough for this and the inconvenience that this has caused you and your family. If any further questions are had, I would advise contacting one of our specialists back to discuss further.

   

  Respectfully, 

  Customer Answer

  Date: 07/14/2023

   I am rejecting this response because:
  

  Apologies can only go so far! I've been EXTREMELY patient considering the NUMEROUS recalls this machine has had. ( CATOSTROPHIC FAILURES) Literally these sleds were bought Brand new and have been through 3 Seasons and I think maybe the odometer currently reads 150 miles? ***** being they have sit for 3 snow seasons not being able to use them do to RECALLS. Also they have suffered major depreciation and offered NO ENJOYMENT (not to mention the depreciation from being ripped apart several times at the dealer to fix these issues). All of this can obviously be directly contributed to POOR business practices. While I understand you cant apologize enough I don't feel your doing anything to remedy the situation. Fairly bold statement to Preach that safety is most important!! Is this the position you take after you created bodily harm with faulty gas tanks?? Also I'm a paying CASH customer who's family purchased 3 of these sleds. 2 Matryx and 1 Axys grand total almost $60,000.00 dollar with tax. I realize you must be busy fielding all these complaints, but I love how you suggest I should REACH out to you!! I did Reach out and told there was NOTHING you could do, and if you had ANY real concerns about keeping your customers, or rectifying the issue you would REACH OUT TO ME!! I've already reached out. Now I'm reaching out to consumer protection attorneys to explore any and all legal options available. 

  Respectfully.

  
  

  Business Response

  Date: 07/17/2023

  Good morning,

   

  At this time Polaris is still evaluating a repair solution and are doing all that we can to come out with a fix as quickly as possible. Once there is a resolution you will notified accordingly. We understand this is an inconvenience for our riders, but again safety is our number one concern for all of our riders.

   

  Respectfully, 

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Polaris Slingshot was purchased in Febuary 2023. After delivery the vehicle began having the chassis fault light illuminate, followed by numerous other fault codes. One time on way back to dealership for repairs vehicle went into no acceleration mode and decreased speed automatically from 65 mph to 15mph on the freeway. Numerous components were replaced after fault codes indicated bad break pressure sensors, break switches, turn signal module none of which were faulty. Polaris finally decided to replace the entire main wiring harness requiring over 20 hours of labor and $1700 harness. The vehicle has been in the shop 6 times in 5 months for over 90 days awaiting parts, instructions from Polaris and technican availibility. 250 miles of travel to and from dealership. 100 miles of road testing after pseudo repairs completed. Under the circumstances I requested a vehicle replacement to no avail. Vehicle is still in the shop awaiting repair as of 7/3/2023. I have contracted with an attorney to seek a resolution. Polaris has all relevant service reports and phone conversations. .

  Business Response

  Date: 07/07/2023

  Good morning,

   

  Sorry to hear about the issues that you are having with your Slingshot. Polaris works directly with our authorized dealers to repair machines. We have warranty in place for a reason and will continue to work through the warranty channels until we have a full resolution for you. If you have further questions, I would advise contacting our Owner Connections Team to discuss further.

   

  Respectfully, 

  Customer Answer

  Date: 07/07/2023

   I am rejecting this response because: Extent of failure on a brand new machine. Considering the limited time I been able to use the machine and the extent and number of times it has been in the shop for repairs it should be replaced or refunded.
  
  
  

  Business Response

  Date: 07/07/2023

  Good morning,

   

  Once again, we cannot apologize enough for the issues that you have had since owning this Slingshot. For further assistance, I would advise you connect back with your case owner to discuss further on what options are available for yourself. Warranty is in place to fix machines and not replace them and we work as quickly as we can to diagnose concerns with our dealers to get customers back out and riding.

   

  Respectfully, 

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Polaris 570 Crew from ************************* in ************ ** May 23rd of 2021. The 570 crew came with a 2 year warranty and I purchased the 3 year extended warranty. I noticed it was using oil prior to the original warranty running out and called Polaris they told me to take it in to the dealer. I scheduled the appointment with ***** at Dream Machine ************ and took the machine in prior to the original warranty expiring. They turned in the repairs to Polaris and have had difficulty getting them to cover the repair. On 6/27 ***** at the dealer asked me to call Polaris directly to get it covered. I called Polaris @ ************ Case # C-******* and **************** # *******. I spoke to ****** and *******. ****** said the dealer has to provide more info but dealer says they have provided everything asked. The machine is used on a ranch daily and currently (busy time of year) we don't have it to feed or check crops. I would just like them to honor the warranty and if they are not going to stand behind their product to refund my money for the machine and the extended warranty I purchased. I am 51 years old and the primary driver of the machine. I explained to Polaris the machine has had all of its oil changes and maintenance, I have the receipts and it is adult driven on a ranch. If I can provide any additional information, please do not hesitate to call me. Unfortunately, I do not have any documentation to upload on the current repairs. I have the warranty info at home and can upload that if needed but they are not disputing that it was in before the original warranty was up or that I purchased the extended warranty. My cell# ************ They have had my machine since 05/18/2023 to do the repairs. I personally do not think it is a dealer issue but I could be wrong... Thank you for the help!

  Business Response

  Date: 06/28/2023

  Good afternoon,

   

  As of this morning 6/28 your claim has been approved, as the dealer was able to provide us with a defect. Your dealer has been notified of this and would advise you get in touch with them moving forward.

   

  Respectfully, 

  Customer Answer

  Date: 06/28/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that the dealer had to have me call corporate to complain and file this complaint to get action. I am still concerned that I have wasted my money buying the extended warranty but I suppose time will tell. I bought a Polaris because I thought the quality of product and company were supposed to be the best UTV to use on our farm. So far, the warranty/repair experience has been disappointing. 

   

  Thank you for the assistance in this matter.

• Initial Complaint

  Date:06/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty Work denied on a New North Star Polaris. Bus Bar quit working; Wind shield leaked like a faucet. Cost ****** Dealer said they would try turning it in. Power Sports of ******* **. Worst place in ******* to buy Off Road 4x4. When your rebates came out, they moved all your 4X4s out of bldg. to the road. I was first charged ****** and some change for an oil Change then got home and had to go back for the other repairs this terrible business refused to fix after I had spent 30k on a new Mach. I'd like to have my money returned and this Business be penalized for charging customers for Warranty work I am not liable for. I would like my ****** back. I will never set foot in that corrupt dump again. Even tried to trade boats there and got a ridiculous offer.

  Business Response

  Date: 06/26/2023

  Good morning,

   

  No warranty cases have been submitted over to Polaris to review on your behalf. If no claims get submitted over our technical team has no way of reviewing a claim. For Polaris to assist your dealer is going to need to submit over a claim to be reviewed. Our warranty covers against manufacturing defects. We cannot control how our dealer operate their business, as they are all privately owned and operated.  

   

  Respectfully,

  Customer Answer

  Date: 06/26/2023

   I am rejecting this response because:
  
  The dealer has all the work preformed on the ********* Starr and said they would submit it to Polaris as they lied. I should not have had to pay for defective materials put into that ********* dollar 4x4 and wait for Polaris to refund me for Polaris defective shoddy work . Stop passing the buck back onto Power Sports of ******* in ******* ********, they are Worthless as it is and corrupt and greedy. Refund my money they have all repair work on file , The little guy always suffers with this type of abuse. I want my money back . 

  Business Response

  Date: 06/26/2023

  Good Afternoon,

   

   

  For Polaris to review a claim on your behalf, your dealer will need to submit over a claim. Polaris does not control how our dealers operate their service department as they are all privately owned and operated. If you have further questions I would advise contacting our Owner Connections Team at **************.

   

  Respectfully,

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 2012 Polaris RZR 900xp to get serviced, after 4 weeks they decided to work on after it's been driven moved around several times. i called and ask what is taken so long. ***** said they were over booked and only two mechanics. ***** stated they are having a hard time finding a mechanic without lying and they are not certified. First he stated it's all in pieces, and it will be ready on a Thursday. I called Thursday still in pieces but also said they have been moving it around. Before I took it in it always started and drove perfectly. ***** called again and said the starter stuck and BLEW THE ***** UP, this happened on the 5th week. He has been given me conflicting stories, and the mechanics are not certified. They are expecting me to pay for a new motor plus the service. I have had zero problems for 5 years ran and started perfectly, low hours and thousands of dollars on upgrades. This company is new and bought the previous one that I always took it in for service with zero problems.

  Business Response

  Date: 06/19/2023

  Good morning,

   

   

  Sorry about the issues that you are having with your servicing dealers. This is something you are going to have to work out with the dealer. Our authorized dealers are all independently owned and operated. We do not control how they operate their business. If the dealer did indeed do something wrong, that is something you will need to take up with them. If you have any further questions, I would advise contacting our Owner Connections Team at ************** to discuss further.

   

  Respectfully, 

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple check engine lights (3 check engine lights) on my brand new FTR 2023 purchased from Indian Motorcycle of *********, ** with 0 miles. Polaris is the manufacturer. The codes mentioned by the mechanic at the Indian dealer after they cleared the history codes are U2200 on May 13th and P1523 and U2200 on may 27th. The motorcycle has shut off more than *********************************************** neutral and struggles to idle properly. I have also had the bike turn off on me at a red light when I had the clutch lever fully pulled in - in first gear. I took my bike to the dealer for 500 mile maintenance and they claimed they could not replicate the issue after I mentioned it may have something to do with the battery. I took the ********** to a different Indian dealer in ************ post seeing additional check engine lights come on and the grommet on my tachometer needle popping off and bouncing around in the instrument cluster. The dealer cleared the history codes and said again they are unable to replicate the issue. They only fixed the grommet, yet I was blamed for this by the mechanic at the dealer who said I was most likely "abusing" the bike. I have only ridden the bike on my commute to work and have not abused the bike at all. After receiving the ********** from the dealer with only the grommet fixed, the mechanic handed me the key and I turned on the bike and it shut off instantly. He went inside and I told him what happened, I had not even moved the bike from where they handed me the keys and the issue came up which he claimed he could not replicate afrer having my bike for a week and a half. They said there is nothing they can do. I now have seen this issue occur 3 times in the last 24 hours. Bike shuts off immediately after turning it on. I am confident I will receive more check engine lights and concern for safety.Total cost - $21,558.47 Milage ***** Date of purchase - 05/06/23 Zero modifications Zero trust in brand or warranty

  Business Response

  Date: 06/12/2023

  Good morning,

   

  Sorry for the issues that you are experiencing with your bike. Polaris/Indian work directly with our authorized dealerships to diagnose concerns. For us to assist your dealer is going to need to duplicate the concern you are having and report anything they are seeing to our technicians. It looks like you also have an active Owner Connection's case with our team. We would advise staying in touch with the rep you are working with until there is a resolution on your case.

   

  Respectfully, 

  Customer Answer

  Date: 06/12/2023

   I am rejecting this response because:
  
  ********, the representative from Polaris has not helped me. He refuses to send me the paperwork related to the history codes of my motorcycle and any other paperwork related to the issues I have faced thus far. 

   

  I have U2200 and P1523 code from what I have been told and do not trust that there are not other codes they deleted and do not want to provide history paperwork of. 

   

  These are very serious codes related to the throttle actuator module, battery, and fuel.

  I am reaching out to high level exexutives to both Indian and Polaris. 

  I will seek a lawyer. 

   

  The rep ******** only suggested I take my bike to a different Indian motorcycle shop. I have already been to two with no resolve. I have video proof of my bike shutting off after start up. The bike has shut off 4 times in the last 24 hours. 

  Thanks,

  Yazon

  Business Response

  Date: 06/13/2023

  Good morning,

   

   

  All codes are stored inside the *** and is nothing something we send out to customers. Polaris would advise providing any videos you have to your dealer so they can send that over to our corporate technicians to help diagnose the issue that you are having. We work directly with our authorized dealerships to diagnose concerns that customers are having.

   

  Respectfully, 

  Customer Answer

  Date: 06/13/2023

   I am rejecting this response because:
  
  I have just received another code last night and have video. I also have more videos of the bike shutting down. You need to provide paperwork of all the codes I have received so I can show a lawyer. This is already 4 check engine ligjts I have gotten and grommet popping off and bike unable to idle properly and turning off on neutral and at red lights while in first gear all together more than 15 times. The bike is supposed to be brand new. Have not even owned it for a month and a half. 

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new ATV 3/13/22 with extended warrantee, 2 months after the extended warrantee expired the front brake shoe disintegrated and the pieces of the failed brake shoe destroyed the rotor and the pistons. The machine has been rendered in-operable due to a factory failure to assemble the brake components properly. there is no other explanation for this failure. Polaris has offered no solution to this new machine's improper assembly except for me to rent a truck and trailor, take a day off and drive the dead machine 88 miles to the ******* dealer.

  Business Response

  Date: 05/11/2023

  Good Afternoon,

   

   

  Sorry to hear about the issues that you are having with your machine. Polaris works directly with our authorized Polaris dealerships for warranty work. For Polaris to review a claim on your behalf, the machine will need to get to the dealer and have a claim submitted to be reviewed for possible coverage. Our warranty covers against manufacturing defects and we cannot assist till the machine is at a dealer. If further questions are had, I would advise giving your case owner a call back to discuss further.

   

  Respectfully, 

  Customer Answer

  Date: 05/11/2023

   I am rejecting this response because: Polaris will make zero effort to assist a customer who paid $22,000 to buy a brand new ATV. Only to discover that the guy who assembled the brakes at the factory was too stoned to pay attention. Now I am expected to rent a truck and a trailor and take a day off to drive my defective  ATV 88 miles to ******* because a Polaris factory worker messed up my machine. No part of my extended warrantee states that I am responsible to keep a truck and trailor ************* the machine for service. This machine is now grounded/non-functional with damaged, Brake Pads, Rotor, Caliper and piston. According to Polaris, Non-function ATV's with less than 500 miles are the norm, and I am at fault for not doing more research into Polaris.