Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a VM from them. Have never given consent to call me or received any written communication.

  

  Business Response

  Date: 06/19/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns. We truly value the importance of resolving any questions or issues in a timely and respectful manner. Please note that our initial notification was sent on May 12, 2025. We have not received any return mail indicating the correspondence was undeliverable. Additionally, we have made several attempts to reach you by phone but have been unsuccessful. If you have any further questions or would like to explore available resolution options, our ********************* is here to assist you. Please feel free to contact us at **************. We're happy to help.

  Customer Answer

  Date: 06/19/2025

   I am rejecting this response because:
  
  
  I never received any notice from them. I would've immediately disputed this alleged debt and informed them not to contact me by phone  

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not Liable for this debt with Simple Fast Loans. I do not have a contract with Central Portfolio Control **** and they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 06/05/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns. We understand the importance of resolving any inquiries or issues promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client, *******************, of your concerns. We have requested the necessary documentation to validate the debt in question. Once we receive the validation documents, we will promptly forward them to you for your review.
  Please note that the initial notification was sent to you on March 12, 2025, and we have not received any return mail indicating that the correspondence was undeliverable.
  For your reference, below are the account details:
  Original Creditor: SIMPLE FAST LOANS
  Open Date: 3/7/2022
  Current Balance: $1,451.97
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and fully compliant with all applicable regulations. We take regulatory compliance very seriously and are committed to maintaining industry best practices. The credit reporting agencies have been notified of your dispute.
  If you have further questions or would like to discuss resolution options, our ********************* is available to assist you. Please contact us at **************.

  Customer Answer

  Date: 06/09/2025

   I am rejecting this response because:
  
  I am not Liable for this debt with Simple Fast Loans. I do not have a contract with ***************** or Central Portfolio Control **** and they did not provide me with the original contract as I requested.
  
  I demand this account be removed from my credit report
  

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I keep getting harassed by this company to the amount of ******* on 5/10/2025 it is a charge off from a ******* Loan that was paid off. This is interest and They are harassing and ruining my credit.

  

  Business Response

  Date: 05/15/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns. We understand the importance of resolving inquiries promptly and effectively, and we appreciate the chance to assist you.
  Upon receipt of your inquiry, we immediately notified our client, *******************, and requested the necessary documentation to validate the debt in question. Once we receive the validation documents, we will promptly forward them to you for your review.
  Please note that the initial notification regarding this account was sent to you on March 10, 2024. We have not received any returned mail indicating that the correspondence was undeliverable.
  For your reference, below are the account details:
  Original Creditor: CASHNETUSA
  Open Date: September 23, 2019
  Original Balance: $2,600.00
  Current Balance: $4,531.42
  If you believe this debt has already been paid, we kindly ask that you provide documentation supporting this so that we may forward it to our client for further investigation.
  Regarding your credit reporting concerns, please be assured that our reporting practices are accurate and fully compliant with all applicable laws and regulations. We take compliance seriously and strive to uphold industry best practices. Your dispute has been communicated to the credit reporting agencies for further review.
  Should you have any additional questions or wish to discuss resolution options, our ********************* is available to assist you. Please contact us at **************

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never once received a phone call about this debt never got any emails, nor did any mail come because the address anything was sent to is over 6 years old about. It's was put on my credit without trying to find me to resolve this. You wait till all my other collections are paid and settled to report it to my credit. I spoke on the phone told you guys. You just insisted to information was correct. Whatever, so when on the phone we came to an agreement of 1000 but when I went to your website to finish the set up you offered me a different settle ment of 300 popped up which I paid. Now I am out 1300$ on a 300$ settlement with this affecting my credit while I'm in the process of purchasing a home. You haven't sent me any settlement documents or intent to remove from my this very inconvenient and ridiculous debt off my credit. Both of these charges have already come out of my bank account. AGAIN ID LIKE A REFUND OF ONE OF THE AMOUNTS AND WOULD LIKE MY DOCUMENTS AND WANT IT REMOVED FROM MY REPORT.

  

  Business Response

  Date: 05/15/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns. We understand the importance of resolving inquiries promptly and effectively, and we appreciate the chance to assist you.
  Upon review of your file by our ********************** we have confirmed that on May 7, 2025, you spoke with one of our agents and agreed to settle the outstanding balance of $1,601.02 for the amount of $1,000.00.Subsequently, on May 12, 2025, you made an additional payment of $305.01 via our online portal.
  We have submitted a request to our ********************* to process a refund in the amount of $305.01. Please allow a short period for the refund to be completed.
  As of now, your account is considered settled in full for the agreed amount of $1,000.00. Regarding your concerns about credit reporting,we have submitted a request for deletion to the credit reporting agencies.Please allow them sufficient time to update their records accordingly.
  Once again, we sincerely thank you for doing business with Central Portfolio Control and congratulate you on successfully settling your account.
  If you need further assistance, please dont hesitate to contact our ********************* at **************. Our team is committed to supporting you every step of the way.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/8/2025 I became aware that Central Portfolio Control reported that I had an unpaid account to Quantum Healthcare. They were contacted and informed me they would provide email documentation for the action that day. They did not. I do not recall Quantum and what services they may have provided. I am a 100% disabled veteran, and all medical bills are paid by the ***********************. I am not responsible for any bills from Quantum.I desire that Central Portfolio verify these facts with Quantum, provide me with any documentation in their possession that they feel proves otherwise, AND IMMEDIATELY withdraw their negative report from my credit history. I have not been late or failed to pay a bill in more than 20 years and to be reported for a bill for which I am not responsible is unacceptable.

  

  Business Response

  Date: 05/15/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns. We understand the importance of resolving inquiries in a timely and effective manner and appreciate the opportunity to assist you.
  Upon receipt of your inquiry, we promptly notified our client, ******************************************, regarding your concerns. We are currently servicing three accounts for you on behalf of this client and have requested the necessary documentation to validate the debts in question.Once we receive the relevant validation documents, we will forward them to you for your review without delay.
  Regarding your concerns about credit reporting, please be assured that our reporting practices are accurate and fully compliant with all applicable regulations. We take regulatory compliance very seriously and are committed to maintaining the highest industry standards. We have also informed the credit reporting agencies of your dispute.
  If you have any further questions or would like to explore potential resolution options, our ********************* is here to help. You may reach us at **************.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with CENTRALPORTF Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

  

  Business Response

  Date: 05/05/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client, *******************, about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review.
  For your reference, the original creditor is LENDMARK FINANCIAL SERVICES, and here are the relevant details of the account:
  Open Date: 11/3/2017
  Last Payment Amount: $22.26
  Last Payment Date: 08/15/2019
  Current Balance: $5,379.00
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. The credit reporting agencies have been notified of this dispute.
  Should the consumer require further assistance or wish to resolve the outstanding balance,they may contact our compliance department at **************. Our team is available and ready to assist.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the validity and/or accuracy of the medical charges listed. I believe these charges are incorrect, due to the fact I have not signed or agreed to any payments to the creditor. And my responsibility due to invalid process of hippa laws violates my right. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 05/01/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client, ACS PRIMARY CARE PHYSICIANS - SOUTHWEST **, about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review.
  For your reference, the original creditor is ACS PRIMARY CARE PHYSICIANS - SOUTHWEST PA,and here are the relevant details of the account:
  Admission Date: 6/6/2020
  Merchant: MH CYPRESS ** TX
  Itemized Balance: $4,150.00
  Current Balance: $2,075.00
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. The credit reporting agencies have been notified of this dispute.
  Should the consumer require further assistance or wish to resolve the outstanding balance,they may contact our compliance department at **************. Our team is available and ready to assist.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, a lovely company, has probably gotten my information in a data leak because I do not have any of the debts they are claiming I have. I know theyre a company that deals with banks and loans and other creditors. The debts I owe; I never gave the hospitals permission to seek out alternative ways for it to become paid. Thats in violation of many different laws. The biggest one is HIPAA; because technically its illegal for anyone outside of the hospital to know I was there without my permission. Also; theyre harassing my grandmother asking for my information. Theyre probably harassing my father and mother too.

  

  Business Response

  Date: 04/29/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand the importance of resolving any issues or inquiries promptly and with care.
  Upon receiving your inquiry, we immediately took appropriate action by notifying our client, ****************************, of your concerns. Please be assured that our collection practices are in full compliance with all applicable regulations. We take compliance seriously and are committed to upholding the highest standards in our industry.
  As requested by the consumer, we have ceased all communication.
  For your reference, the original creditor is Piedmont Triad Physicians, PLLC. Below are the relevant account details:
  Admission Date: 03/19/2023
  Physician: ***** ***********, MD
  Current Balance: $1,473.00
  If the consumer needs further assistance or would like to discuss resolution options,our ********************* can be reached at **************. Our team is available and ready to help.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reviewed my credit report and noticed an inaccurate and invalid account reported by *********************************************. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

  

  Business Response

  Date: 04/23/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client, ******************* about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review.

  It is also important to mention that the initial notification letter was sent to the consumer at ************************************** 06/02/2023.  

  For your reference, the original creditor is REGIONAL FINANCE CORPORATION OF *****, and here are the relevant details of the account:
  Open Date: 5/10/2019
  Original Balance: $1000.00
  Current Balance: $1,046.62
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. The credit reporting agencies have been notified of this dispute.
  Should the consumer require further assistance or wish to resolve the outstanding balance,they may contact our compliance department at **************. Our team is available and ready to assist.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information was exposed to a data breach and I need the information to be removed off my credit report.I did not give permission for my identity to be sold and I need the original signed contract according to the law 15UC 1681B you have to get permission to use my info on a credit report also lol 15 UFC 1681C2. No credit agency or creditor should be furnishing any type of account info that has been open to identity theft.

  

  Business Response

  Date: 04/14/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client,*******************, about your concerns and have requested the necessary documents to validate the debts in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review.
  For your reference we are servicing two files, the original creditor is SNAP FINANCE,and here are the relevant details of the account:
  Admission Dates: 3/16/2021
  Merchant: Tire And Wheel Connection 1
  Last Payment Amount: $104.00
  Last Payment Date: 04/22/2021
  Current Balances: $2,555.80
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. The credit reporting agencies have been notified of this dispute.
  If, after reviewing this response, you still believe that this matter may be related to identity theft, we kindly request that you provide us with the following:
  
  A copy of the police report.
  Completed and notarized Identity Theft Affidavit.
  A front-and-back copy of your government-issued identification.
  
  Once we receive these documents, we will forward them to our client for further investigation.
  If you need further assistance, please contact our compliance department at **************.Our team is dedicated to helping resolve this matter as quickly as possible.

  Customer Answer

  Date: 04/15/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.