Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** purchased another debt, but with now due diligence on the debt. They made calls, agressively searched and called my employer despite the account having information with the debt collection support. The debt was purchased and the account not reconciled so now there is a great deal of stess trying to get the right balance. They bought the account, aggressivley called, did not validate the account, taking forwever to update payments and now i have a final payment sent to clear the account and there is no indication of what the final balance is supposed to be. *************** is stressful. I am getting back on my feet from a series of unfortunate issues a few years ago. I made arranagements to end this debt, but this has slowed it down and caused stress. Their eagerness to start collecting on the account without taking the responsibilty to manage the account and validate the account and the information has been less than ideal, but more importantly it has been unfair and stressful.

  

  Business Response

  Date: 01/04/2023

  Central Portfolio Control appreciates you giving us the opportunity to address your concerns.  The consumer filed a CFPB complaint on 12/12/2022 and we have responded to that complaint. We have been working with "************************" who has the consumer retained to represent him.  We have mailed validation documents to the consumer and ************************ has mailed several payments to us which were applied to the balance. We did not purchase the debt and do not credit report for this client. For further assistance please contact our compliance department at **************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company WILL NOT respond to written correspondence. This is for an account I have no knowledge of for the amount of $1,472. They are in violation of my rights afforded to me by the federal government. I provided affidavits with any and all information required to prove that at no point during their delinquent billing claim did I not have coverage in place. I even requested that as debt collectors, they verify the debt with their client and provide me with information about the collector and the bill claim. They have refused to respond in writing as requested. This company is not permitted to report an errant bill or information to any entity without legally attempting to verify the debt. I have attempted to solve this matter directly and exercise my right to dispute the information CENTRAL PORTFOLIO CONTROL is emanating. Their refusal to verify this debt is damaging and libelous. This is my final cordial request for help concerning this matter before other steps are taken via the policies and procedures set for by the ******************. I will provide the BBB with all proof and correspondence that I both faxed and sent through registered mail to CENTRAL PORTFOLIO CONTROL and RedStick Emergency to substantiate my claim; and my attorney of record.

  

  Business Response

  Date: 11/10/2022

  Central Portfolio Control appreciates you giving us the opportunity to address your concerns. Your file was recalled from us on 10/21/22 and since we are no longer servicing the file the trade line deletion was submitted to the credit reporting agencies. For further assistance please contact our compliance department at **************.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from a very rude lady, so I asked for her supervisor. Sup came on the phone and was nice at first and then got nasty.. I asked her why they were calling me and she said I owed an apartment complex from September of 2018 for $113.94. I advised her I paid that . Then she said well they said I didnt pay.. she said she would give me till Aug 31 to pay.. then she said she saw that I had $55 on one of my debit cards did I want to use that for a partial payment.. I asked her how she could see my personal information on my debit cards and what account was she talking about.. she said she did not know the name of the bank she could only see my available balance.. then she asked where I worked and I said Im not telling you.. she said I pulled up your work history and see you worked at Dish Network and ******* Pizza. I told her that was not true I never worked at ******* pizza.. how is this company getting all my personal info.? She should not have access to my bank info .. please help me is this legit I paid that debt about 4 years ago.. I will pay again if that is my only option.. but these people are very, very rude and unprofessional. Thank you

  

  Business Response

  Date: 09/08/2022

  Central Portfolio Control appreciates the opportunity to address ****************** (Consumer) concerns. Our client, ********************highland Way, LLC,is the owner of the debt and we have notified it of this inquiry. All consumer personal information was provided by our client. The initial notification letter was mailed to the Consumer on August 04, 2022, at ***************************************************************. The account was recalled from our office on 8/30/2022.Our compliance department revied the recording and determined that consumer was combative, and the agent could have deescalated the call in more professional manner. For further assistance please contact our compliance department at ************** or **************

• Initial Complaint

  Date:07/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency had posted 3 separate accounts to my credit report for the same amount ,I don't owe them anything ,I may owe the person that contacted them but I don't owe them anything so why are u posting 3 different bills to my credit report for the same amount

  

  Business Response

  Date: 07/22/2022

  Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We can only locate one file for this consumer which was recalled from our office on 7/20/2022. Since we are no longer servicing the file the *** deletion has been submitted. For further assistance please contact our compliance department at **************

  Customer Answer

  Date: 08/03/2022

   I am rejecting this response because:
  
  

  Don't empathize with me when they knew they couldn't put that on my credit report n they done it for the h*** of it to drop my score before I had time to even question them.they need to send me a copy of my signature where I signed saying I owe them$177,00 or send me a copy of where they bought that **** with my signature or they better get my credit score back up

   

  
  

  

  Business Response

  Date: 08/03/2022

  Central Portfolio Control is no longer servicing the account. Central Portfolio Control followed all company, federal rules and guidelines. For further assistance please contact our compliance department at **************

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central portfolio control calls me every day about an outstanding debt that they will not tell me what it is about. I am reluctant to give them any information because the first time they called me they had incorrect information. I told the company I would verify whether their information was correct or incorrect but would not divulge for reasons of privacy and identity theft. There is nothing on my credit report in collections. If this is a legitimate Det, I would like to have something in writing so I can pay, file, and track it. I feel like Im being harassed by this company and would like it to stop. I do not want any further contact with central portfolio control unless it is via mail explaining who is a debt is for.

  

  Business Response

  Date: 07/21/2022

  Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and requested documents to Validate the Debt. The initial notification letter was mailed to the Consumer on May 10, 2022 and the settlement letter was mailed to the consumer on 06/28/2022. Per the company and the client guidelines our agent are required to verify consumers prior disclosing. We will mail the validation document to the consumer as soon as we receive them. Central Portfolio Control has placed a cease and desist status on the file. For further assistance please contact our compliance department at *************.