Reviews

Review Details

• Review fromJenny M

  Date: 01/08/2025

  1 star
  Very disappointed in the way Sun Country Airlines handled a flight that we were to be on and ended up getting cancelled. We were to fly home on 12/27/2024 and the flight was cancelled due to fog. We went to go and rebook for the next flight they had going out and was told they had one on Sunday 12/29/2024 but that was full and the next flight wasn't until 1/2/2025. We had to book with a different airline as the 4 of us have jobs and couldn't wait until 1/2/2025. They only reimbursed me for our flight home and wouldn't help with anything else. Our flight for one way for the four of us was more than the round trip for the four of us. Then we had to pay for additional parking. We couldn't stay until 1/2/2025 as we have jobs that we had to get back for. Thankfully we had a place to stay so we didn't have that expense on top of the other flight and parking. Before booking with Sun Country again we will definitely look at other air lines.

• Review fromDennis T

  Date: 01/02/2025

  1 star
  When booking a flight from *********,***** to Mpls, Mn: Sun Country was the best price, but once you put in all the credit card number and pushed book flight the site immediately sent you on a phone call stating you had to pay more money to fly or you were on stand by with no on line services, no seat selection, no carry on baggage! So we had to pay an additional $241 to have these options, and we did! On the return flight on Dec. 27-Mpls texted and said they could not pull up our info to show the ticket purchased; so we had to pay another $110 to have a carry on( of which we had already pd). This is really bad business practices! The cheap price of $515 turned into $856 ! ! I could have flown Delta cheaper.. I will not fly Sun Country ever again ! ! Not only that this was bad the stewards were rude, the ticket counter people were rude !! The whole airlines needs to have customer service training.

• Review fromKarlie S

  Date: 11/08/2024

  1 star
  Absolutely horrible experience flying to our son's army graduation. **** location was so short staffed, they were the only airline with lines out to the front doors. They were calling people up to the front for flights that were leaving, we waited for hours in line before getting bags checked and boarding passes with 2 small kids that had been up since 4 am. Husband had to leave with one for the bathroom, we finally got boarding passes and waited in security, got to the gate, and found that the flight had left without us. We had no idea we were even late because we arrived so early, we didn't hear any announcement over the intercoms and the gate agent basically said they were short staffed and the best we could get was a credit on a next flight.... mind you our older son was able to get on his flight (different airline) that boarded an hour before us and make it to our destination with no problems. We ended up having to pay for 4 new tickets to fly southwest and we're not given any credit. Worst experience we have ever had. Do not fly sun country, they will s**** you over.

• Review fromAlejandra B

  Date: 09/15/2024

  1 star
  I bought my flight departure from ********, ** to ***********, ** and they changed it to *************. i took a bus in ********************* to take my flight which was great service. However, My way back home after 4 days they said your flight is not going to ***** but ************* and theb you'd have to figure out hiw to get to ***** from. This is the definition of bad client care....Not flying with them again.

• Review fromAbby L

  Date: 08/26/2024

  1 star
  We received a notification the morning of our return flight stating our flight was canceled (August 2024). There was no reason why it was canceled. The only other flight that day was already booked and the next flight would have been 3 days later. We had to book a completely different flight and spend way more for our car rental in order to get home. They reimbursed our return flight but said they do not reimburse any other extra expenses. I will not be flying with them again if I cannot trust them to get me to my destination or at least have adequate additional options if a flight is canceled or changed. Original cheap flights ended up costing more than going with a different airlines in the first place.

• Review fromIKECHUKWU O

  Date: 08/18/2024

  1 star
  This airline discriminated against me today 08/15/2024 and kicked me out of my 7:00 am flight to ***************** because I'm African their flight attendant was rude to me because I changed to an empty seat by the window after everyone was boarded and I asked her why I couldn't sit there, she kept sounding rude so I told her why being rude about a seat and I had people witnessed. She lied to her manager that I called her the * word. They didn't even ask other witnesses if I did call her the * word, they just kicked me out. They gave me a number to call to get the issue resolved after 20mins on hold they told me that the team that would handle my case was not available and that they would call me after 9 am and I never got a call back to know how I can get my refund back Now I missed my sister's funeral. I called them back the next day and they told me they will call me but never did.

• Review fromMaya F

  Date: 08/17/2024

  1 star
  Flight SY262 (ORD to MSP) was blocked from landing coming into ***** due to weather and was diverted to ********. At this point, Sun Country would and should have known that the crew (then diverted to ********) would not be able to complete the flight from *** to MSP due to shift limits. However, Sun Country made passengers wait 3 Hours before deciding to move the flight to the next day, leaving the passengers stranded at the airport at 11 pm at night. Such a delay resulted in me having to cancel the flight and abandon my trip. A hotel voucher was offered and accepted. However, it was then canceled per my request (I did nothing to cancel my voucher) and on-the-phone customer service did nothing to help restore the voucher (despite me being directed to contact customer service on the voucher email), leaving me stranded at the airport overnight. Additionally, when the flight was delayed to the next day, the gate crew met everyone with attitude and did little to nothing to help passengers. Horrible. Would not recommend anyone fly this company if you actually wish to make it to your destination.

• Review fromSam M

  Date: 08/05/2024

  1 star
  WORSE AIRLINE EVER!!! First time flying with them and they wouldnt let me on the plane due to fraud activity and ive never flown with them once. they never offered me a different ticket time or ANYTHING!! i had a family emergency and they did NOT care! These people are horrible and will leave you stranded even though you paid! Never fly with them! The customer service lady was absolutely terrible and had no idea what she was doing!

• Review fromMatt V

  Date: 08/02/2024

  1 star
  Thank you for contacting Sun Country regarding your recent travel interruption. Service is something we take seriously, and it is disappointing anytime our passengers experience a disruption to their travel plans.Regrettably, Sun Country was forced to cancel your 7/11/2024 flight SY391 between ***********/************, ** (MSP) and *************, ** (SFO). We know that interruptions to travel plans are unwelcome, and we make every effort to complete every flight as scheduled. However, we were able to rebook you on SY397.Unfortunately, we do not provide any additional reimbursement for a canceled/delayed flight, including parking fees, rental cars, preplanned hotels, Uber, tickets purchased on other carriers, and other expenses.We appreciate the time youve taken to share your perspective regarding this experience and sincerely apologize for the interruption to your travel plans.Kind **************************** Coordinator 2005 Cargo Rd *********************

• Review fromJordan H

  Date: 07/28/2024

  1 star
  Zero Stars. Worst customer service I have ever experienced and I have been on a flight that was shutdown by the ******************* the following week for terrible service. Its cheap but you get what you paid for.