Complaints
This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,717 total complaints in the last 3 years.
- 791 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an *** cash deposit of $700 - I received a receipt and the *** went through all the normal steps for this transaction. ******* reversed the deposit with no explanation. I filed a claim with their dispute department however they said it would be 10 days for a provisional credit and 45 days for the claim to be resolved. I have a receipt showing the deposit was successful, therefore it is concerning that the credit (even if provisional) will take 10 days. No answers as to why this happened other than their ***s are old and it happens. Zero remorse or helpfulness. I requested an escalation because I have bills to pay and this money was needed to pay essentials like car payment and daycare. Daycare late fees are $20/day and my child cannot return until daycare is paid current. ******* refuses to assist with these incurred costs due to their error.
Business Response
Date: 04/10/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a dispute claim. ********* has confirmed that a verbal contact was made on 04/09/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against ********* regarding misleading customer service, lack of communication, and an ineffective account management system preventing me from resolving an issue with my business account.On ********* I noticed my account was overdrafted by about $80. Concerned, I called ********* and was assured by a ***resentative that if I brought my account to a positive balance, the overdraft fee would be reversed as a courtesy. I realized my notifications were off, turned them on manually, and transferred funds while on the call. The *** was confirming the reversal with her manager when we were disconnected.I called back and waited 10 minutes to reach another ***, who assured me she would confirm the fee reversal but later told me the manager denied it. I was then transferred to another manager for business accounts. Frustrated with the miscommunication, I asked about closing my account and was placed on hold for over 10 minutes before hanging up.Later, I called the business support number listed online, but the automated system failed to recognize my business account. After waiting 15 minutes, a *** took my information, then transferred me again, where I was told I had to wait another 30+ minutes.I attempted to close my account online, but no option was available. Scheduling an appointment required selecting a physical branch, despite it being a phone appointment. With no branches nearby, I chose **************, only to find no ***s *********** have exhausted all options to close my account. I was initially promised an overdraft fee reversal, only for that promise to be rescinded. I have spent over an hour on hold and have been transferred ***eatedly with no resolution.I request:1.Reversal of the overdraft fee initially promised.2.Immediate closure of my business account.3.Improvements to U.S. Banks customer service processes, including better differentiation between business and consumer accounts to prevent delays.Business Response
Date: 04/04/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure, customer service and overdraft funds. ********* has confirmed that a verbal contact was made on 04/03/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Via the ********* I received form letters dated March 06, 2025 and March 31, 2025. The letters are labeled as from; ********* Cardmember Services in *****, ************ (March 06, 2025) and ********* Customer Assurance ********************** in **************, ********* (March 31, 2025).
Both letters contain the same instructions; scan my Fry's Rewards Card with the reader at the Fry's fuel pump then use my ********* ***** credit card in the point of sale on the Fry's pump. The instructions caution that I must have a minimum of 100 fuel points on my Fry's fuel points account. This is the procedure I consistently follow. The readout on the fuel pump then shows me the maximum discount I have available (.10 per 100 points). The readout then asks if I want to use the maximum discount available, or a lesser amount. Since I only need to fill my tank approximately once monthly, my recent maximum discounts have been .30 per gallon (300 points), .40 per gallon (400 points) and .60 per gallon (600 points). Once I key in the discount (eg. .30, .40 or .60), The fuel price per gallon is displayed as the discounted amount. At no time since January 01, 2025 has a fuel price per gallon been shown to be discounted by an additional .25 per gallon.
As a gesture of *********'s appreciation for my business, the letter of March 31, 2025 advised me that my credit card account will be awarded an additional ***** bonus rewards points. These are not valid for fuel discounts. They appear to be a method to entice me to increase my use of the ********* Fry's Rewards credit card for more frequent and expensive purchases on credit.
This matter is not resolved to my satisfaction. I will waste no more of my time dealing with it. Perhaps this is simply a case of poor business operations rather than an outright bait and switch scam.
f fuel is operated, monitored and controlled by ******/Fry's. I contacted ********** customer service and after 30 minutes of research by the agent, I was told that I was due the additional .25 per gallon discount and would receive instructions via **** on the procedure to obtain the discount at the fuel pump. To my knowledge, ********** has no control of the programming and operation of the Kroger/***** fuel pumps. The instructions received are the standard procedures to redeem the fuel points earned for purchases. The additional discount never appeared on the fuel pump program screens between January 2025 and the date of this complaint. Fry's store management and the employees assigned to staff the fuel stations are also unaware of the ********** additional discount program.Business Response
Date: 04/03/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the fuel discount. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/31/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm submitting a complaint / cease and desist to BBB regarding my account status with *******. I was a previous customer, however since my account closure and recent move, I noticed I still received account address changed notifications via US Mail despite me not updating them online with them.I'm formally asking ******* to close all accounts and to not contact me again regarding the address changes. I also request that my data is not to be sold because I didn't send them my new address directly, therefore I'm requesting certification from management about this request.Business Response
Date: 04/03/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a communication being mailed to you. ********* has confirmed that a verbal contact was made on 03/31/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because:
I am waiting for the letter business has claimed to send, when i receive it i will be able to accept their response.Business Response
Date: 04/04/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/03/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.
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