Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

• 

  U S Bank

  8 E Main St Lucas, OH 44843-9701

• 

  U S Bank

  126 N Main St Hudson, OH 44236-2827

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  U S Bank

  222 E Smokerise Dr Wadsworth, OH 44281-8277

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my wallet stolen and had fradulent charges (*******) charged to my us bank debit card at the *********** ******* initially refunded me but then rescinded the refund without any notification. When I called they said the fraud claim had been rejected, no other information provided. They "may contact me in 3-4 business days". I am asking they re-open the fraud case.

  

  Business Response

  Date: 07/03/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the fraud claim. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 07/02/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 07/03/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23475607, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lease on my ****** RAV4 was to expire in April, 2025. We decided to purchase the lease car. We received instructions from ******* on the buyout amount and instructions where to send the payment (USB Dealer Serviced, *******, **). The certified check and paperwork were sent by certified **** mail on 03/18/2025. It arrived on 03/24/2025. The payment included our last lease payment. We continued to receive notification from ******* to make our final payment. I spoke with ******* (Lease ************** on April 17th and 18th. She confirmed that the payment was received. However, they could not find the check. She advised us to stop payment on the original certified check and resend the payment to a new address in **********. On Saturday April 19th, we went to our bank (********) to stop payment on the check. We were told it would take 1 business day to stop payment before a new check could be issued. However, On April 20th, my wife and I were leaving for a 2 week trip to ******. An email was sent to ************************************** explaining the status of the original check and that a new check would be sent once we returned from our trip. ******* responded accepting the timeline. However, during our trip we continued to receive call from the lease department for our last lease payment. We were told that if we did not make a payment before the end of April, we would be in default and it would be reported to credit bureaus. We declined to make a final payment per our agreement with the Lease ************** On May 5th a new certified check was mailed to Lease Maturity Department in **********. An email was sent updating the status of the new certified check. The email requested that ******* reimburse us for the cost of stopping the check, issuing a new check and mailing the check to *******. Total cost was $80. We also asked that ******* provide proof they informed credit bureaus of their error and provide a letter that we could use for any future issues with our credit.

  

  Business Response

  Date: 06/23/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the lease payment and credit reporting. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/18/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 06/23/2025

   I am rejecting this response because: I received an $80 check that was requested to cover to cost of stopping the original check, issuing the new check and sending it to US Bank. Until I receive their additional correspondence, I can not consider this issue resolved.
  
  
  
  
  
  

  Customer Answer

  Date: 06/24/2025

  Response from US Bank and the action taken is acceptable, case closed.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I applied for a Busniess credit card Approximately 3 weeks ago Ive been asked to send proof of corporation and proof of address which I have sent Right away To date Ive been trying to call and see status Ive been transferred probably 3 times every time I called this is not right and not fair

  

  Business Response

  Date: 06/17/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the card application. U.S. Bank has confirmed that a verbal contact was made on 06/16/2025, and necessary steps were taken to address your concerns. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive an account bonus in the amount of $450.00 after 90 days of opening my account. After the period was over I called to get a status and they said the bonus was not applied, however I had applied online for the account which would have automatically applied the bonus. After some time in the phone they found the promotion and put in what they called a request for research to have it applied. She said I would get a call or email within a few days about the issue. I did not receive anything so I called back after about a week. I was informed the promotion was applied but I was ineligible for the bonus. The woman in the phone told me she would contact what I believe she said was financial services and I would receive an email back. After calling recently I have been informed I was ineligible for the bonus based on an overdraft that had occurred at the time. They are unwilling to provide a resolution to this issue. Had there been no issue with the website applying it, it would have been deposited on time before an overdraft occurred, and given all of the back and forth and lack of communication I have requested to speak with higher *** and have just been given to tier 1 support. I am requesting the bonus in the amount of $450 due to the balance now being positive, and technical issues being the cause for being ineligible.

  

  Business Response

  Date: 06/18/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the promotional bonus. U.S. Bank has confirmed that a verbal contact was made on 06/17/2025, and necessary steps were taken to address your concerns. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 06/26/2025

   I am rejecting this response because:
  I was informed that I was ineligible due to the account being overdrafted, however had the promotion been applied properly this could have been avoided. 

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15, 2025 ********* applied a $30 Returned Payment Fee to my credit-card account after rejecting a scheduled payment drawn from my Venmo Checking account. As soon as I saw the fee I opened an online chat with *********. The agent stated that ********* does not accept Venmo because it is a third-party payment. That explanation is incorrect: I have successfully paid the same card with another Venmo checking account several times before and after 5/15 (Venmo accounts provide standard routing and account numbers and clear through ACH like any other bank).To avoid any possibility of delinquency I immediately paid the entire balance using an alternative account and even overpaid the cycle balance. Despite this, the $30 fee remained.On June 9, 2025 I phoned customer service to ask that the fee be removed and the system error investigated. The representative repeated the false statement that ********* does not accept Venmo. When I pointed out my prior successful payments, she had no response and transferred me to a supervisor. After placing me on hold for 20 minutes the supervisor disconnected without returning to the call and never called back. No follow-up, no explanation, no resolution.

  

  Business Response

  Date: 06/17/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the fees. ********* has confirmed that a verbal contact was made on 06/16/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 06/19/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the Kroger Mastercard in October of 2024. I applied online and the offer they were running at that time, and are still running, was that, once approved, new cardholders that spend $500.00+ on their Kroger Mastercard during the first three months will qualify for a ****** statement credit on their account. Once I was approved and issued my card, I made a point to charge over $500.00 on my new card so I can get the promised $****** statement credit. This was one of the main reasons I applied for this card.After 4 to 5 months goes by, I kept watching for the promised statement credit to come through on my account, but it did not. I made a few calls to card holder customer service to get info on why I hadn't received the statement credit yet. Basically I was told by two agents that they didn't know why I didn't get it and i was told I would get a call back from a supervisor within 24 hours. I never received any call back. They sent me a letter stating that I needed to send either printouts or fax the front and back of the brochure with the offer on it. Well, I no longer have the brochure but their offer is clearly posted at the top of the landing page at ********************. I printed this page out, circled the offer and mailed it to them. The offer is also posted at Kroger fuel center gas pumps.The letter I received back " Generic offers, such as those on websites, magazine ads or flyers aren't eligible for this type of review"This doesn't make sense because what I sent them was at the top of the landing page, in bold print on the kroger mastercard website!I just want my $****** statement credit that I was promised and have not yet received. I have a case number. Its #********.

  

  Business Response

  Date: 06/13/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the promotional bonus offer. U.S. Bank has confirmed that a verbal contact was made on 06/12/2025, and necessary steps were taken to address your concerns. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around May 19, 2025, I opened both a business and a personal account with *******. The accounts were approved the next day, and I successfully set up online banking credentials and received a debit card.A few days later, I deposited a check for $1,390.45 into my account. The check was issued by ******* using a legitimate, certified software for e-check payments (an online e-cheque writer). I sent him the link, he verified the transaction, and I printed the check before depositing it at the bank.However, after depositing this check, the bank rejected it (possibly due to their policy on electronically printed checks), and then disabled my online banking credentials for both my business and personal accounts. I have not been able to access either account since.Both my ********************** account (which has $100) and my personal account (which has $25) are now inaccessible. I have contacted the bank multiple timesvia phone calls to their main support lines and the branchbut received no resolution. The branch phone number they provided rings without an answer, and no one calls me ********* agents have given me conflicting information:Some claim my accounts are closed.Others claim my accounts are under ********* one has given me a clear explanation or provided any proper assistance.This situation has caused significant confusion and stress. I am unable to access funds I need for both personal and business purposes. The bank disabled my account access without any formal notification or confirmation, leaving me without online banking access to both accounts.I am requesting:Immediate reinstatement of my online banking access so I can manage both my business and personal accounts.A clear, written explanation of why the check was rejected and why my accounts were disabled.I expect US Bank to address this matter quickly and restore my account access immediately.

  

  Business Response

  Date: 06/23/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding being unable to access an online account. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/20/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 06/24/2025

   I am rejecting this response because:
  
  
  
  
  you send two letters maybe this one is for personal account and you already send another letter for business account as well but I did not receive the previous letter maybe you send it in may can you please check, I am unable to login to both account its is because of a check I received from my customer and it got returned I don't know why I also being scammed by the customer he send me check using onlinecheckwriter.com he said this is a certified and legal software I just have to print the check and deposit it I did and my accounts got closed, I did not even start my business with the account and this happened\, I am new in US banking and these are my first accounts in USA I don't know about the rules you should give me one warning but you directly closed both accounts I try to call the branch no one pickup the call and tried customer support several times they said the accounts being closed and they cant provide any other information I have to wait its been more than 3 weeks now 

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a scam setup where they are telling customers if they spend $1000 in 3 months they can get a bonus. However, they have their system setup so customers after getting the card cannot meant those terms. I wasted 2 hours in ***** club trying to spend under my credit card limit and it kept getting declined. I had planned to pay off the credit card this month like i do all my cards but they are saying i am trying to use to much credit even though its under my credit Limit. I of course have to spend 1000 in 3 months so the transactions are OF COURSE going to have to more then a few dollars. I proved its me trying to use the cards i only ask to be able to use it.

  

  Business Response

  Date: 06/05/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the promotional bonus offer. ********* has confirmed that a verbal contact was made on 06/04/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 06/05/2025

   I am rejecting this response because: I have no clue what they are talking about and what they are saying is untrue.. They called (Woke me up) and said they would being doing nothing. They are aware that its me the card holder trying to do this legal transaction and under my credit limit and will not allow me to do so. I would like to point out this is not at some shady company, *** ***** club. I will be trying my best to still do my part of the terms but if i am unable to do so its because they have made it impossible for me to do so.  
  
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a **** debit gift card as part of a refund for overpayment, or perhaps a promotion. I believe it was from a telecommunications company, such as Xfinity or *******. I do not know the amount of the card. HOWEVER, the problem is that whether I go to the issuing financial institution's (US Bank) web site or call to activate the card by phone, the systems do not recognize the card's 16 digit number and the security code. I am then prompted to contact the bank. HOWEVER, despite me having all the correct info on the card, they refuse to help me unless I know the original amount issued on the card, or a recent transaction. I do not know this information. They then tell me my only recourse is to MAIL a written complaing. There is no way to contact them via email. In short, ******* makes using their rewards cards impossible. It is a scam that I'm sure discourages most of their gift card holders from pursuing. However, I'm determined to find out my balance and to use it.

  

  Business Response

  Date: 06/17/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the gift card. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/13/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a ********************* through ********** made every payment on time, and returned the vehicle on time on 4/24/2025 (well under the mileage limit), yet ********* has continued to charge me and recently sent me a letter stating that I had not returned the vehicle. The letter contained a phone number at which I am unable to get through the menus to reach a person.I would like ********* to acknowledge receipt of my vehicle and refund the one month's inappropriate lease charge. Since it's impossible to reach a ********* representative, I am forced to file this complaint.

  

  Business Response

  Date: 06/17/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the end of the lease term. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/13/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have.