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Business Profile

Bed Sales

Sleep Number Corporation

Headquarters

Complaints

This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep Number Corporation has 20 locations, listed below.

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    Customer Complaints Summary

    • 1,113 total complaints in the last 3 years.
    • 330 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two weeks ago our bed started deflating overnight. I called sleep number to figure out the problem. They said I can trouble shoot the issue myself but I need the parts. I went to the store to find the parts and the sales person said I need a technician and it would cost some money to repair because we were out of warranty. I said that's impossible because you have a twenty year warranty. They said it's pro-rated. I never saw this when I went to buy or my wife. We ordered the part and the woman scheduled a date for the technician to arrive (11th of October). I took off that day and waited. No one showed up. When I called no one could help me as they stated it was not in the computer. I then requested a manager whom she said she would contact the manager of routing and would get back to me. She never did. Several hours later I had to call again to find out that they rescheduled me on a day that I work and never contacted me to tell me that I was rescheduled. This is absolutely abhorrent behavior

      Business Response

      Date: 10/12/2022

      October 12, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ************** pulled the call from 9/22/22 ******************** spoke with customer,our representative made a processing error and did not properly book the date she gave to Mr. ***** 11/11/22.   We sincerely apologize and will be providing coaching to the representative.

      As of 10/12/22 member of the executive team is actively working with the customer to provide resolution.

      Best regards,
      Executive Team Consultant  

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Sale: 9/4/22 Order #: *********** Name: ************************* Date Items Were Received: 9/24/22 I am filing a complaint against Sleep Number due to the following:My husband and I purchased the Sleep Number bed and were assured that if we were unhappy within 100 nights, we can return it no questions asked. After over 2 weeks of sleeping on it, my husband and I felt that we should return the bed because we have been waking up with discomfort regardless of the settings we use. Im a full time nurse, 8 months pregnant, and cant afford to wake up with poor sleep and my husband is also in the healthcare industry. My husband called Sleep Number customer service on 10/10/22, was told that we have to wait 30 nights to return the bed and base, and there was nothing they can do. This is unacceptable and not what was explained to us when we bought the bed. I called Sleep Number today, 10/11/22, spoke with a rep who said the bed will be picked up this week but the base is nonrefundable. Completely blindsided and furious, I asked to speak to a supervisor and when one came on the line they said the best they can do is take $1000.00 off the sale price for the base, but when she tried to do that - she said she wasnt allowed to, and gave me another number to call to leave a message. Attached in this complaint is my invoice and it shows that the base is $4199.00 + tax which the company plans to keep from us. We do not have that money to give and none of this was fully explained at time of purchase. I tried escalating it further to no avail which is why Im filing this complaint. Im seeking a full refund of $11116.66. Please help.

      Business Response

      Date: 10/12/2022

      October 12, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. **************** sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy.  We stand by our policy as presented to the customer.   
      We do not offer or advertise a 100-night risk-free trial on adjustable bases.  Although we do offer a 100-night trial for our smart beds, this trial is limited and does not extend to adjustable bases, which are non-returnable.  This is clearly presented in our Terms and Conditions of Sale, which were signed by Ms. **** at the time of the purchase.  In fact,Ms. **** specifically initialed next to bold print in the Terms and Conditions of Sale that states the base is a final sale.
      An additional discount has been processed for the features that will not function after the mattress is returned. Order 95014488912.

      Notably, our adjustable bases can be used with most mattresses sold on the market today not just Sleep Number smart beds. We provide alternative mattress attachment mechanism and a remote that will make using the adjustable base with other mattresses simple and easy.  


      Best regards,
      Executive Team Consultant  

      Customer Answer

      Date: 10/13/2022

       I am rejecting this response because: Im not satisfied with the lack of resolution the company has given. This is a big purchase of over 11K and we notified the company very early on in the trial period that we were not satisfied with the purchase.  When the contract was discussed, the sales rep never specified the exclusions, and after the sale was completed, we were given an unsigned contract.  When we decided we needed to file a return and my husband called customer service, the agent said it was all refundable after the 30 day ***** and needed to file it after the 30 days.  There was no mention of the exclusion for the bases during that call.  Then when I called, I was told the mattress could be refunded and picked up as early as next week, but the bases are nonrefundable first time we were made aware.  The supervisor then told me I was going to be credited 1K, but couldnt apply it, and said the executive team would follow up with me.  I was told the refund of $6338.34 would be initiated that day 10/11.  When I called the credit card company 48h later, they see no record of a refund initiation which led me to have to file a dispute to protect myself. I also called the executive team on 10/11 and have yet to hear back 2 business days later. This whole experience has been frustrating.  The store and first customer service agent assured us the bed and bases were refundable and then the other said just the bed.  There are **** complaints registered with the Bureau for this company and most, if not all, revolve around communication and transparency,or rather lack thereof.  The only resolution we accept is a full refund.


      Business Response

      Date: 10/14/2022

      October 14, 2022

      Better Business Bureau of ********* & ************

      RE:****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer,Ms. ****.

      Our position remains the same.  Our sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy.  We stand by our policy as presented to the customer. Ms. **** was given her copy of the Terms to read at home.  The order could have been cancelled before delivery to avoid the final sale.

      Ms. **** specifically initialed next to bold print in the Terms and Conditions of Sale that states the base is a final sale.  A copy of her signed terms and conditions is available upon request.

      An additional discount has been processed on 10/12/22 for the features that will not function after the mattress is returned. Order ****.The refund settled back to Synchrony on 10/13/22.

      Pick up for this mattress is set for 10/18/22.  Ms. **** will be refund after the order closes.  The normal lead time for a refund to show is ***** days.

      Best regards,
      Executive Team Consultant  
    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bed from Sleep Number Corporation on 11/27/2021 which was delivered on 1/11/22. It was the second bed I purchased, but the first was with a remote. I was not able to obtain a remote to adjust my bed with this new bed, and was told to pair it to my phone. I am 80 years old and have chronic neuropathy and back problems, so adjusting my bed is important. I received a new phone a month ago and have been unable to pair my phone. My daughter came to visit and tried to pair the new phone to the device for 3 hrs with several customer support people at your service center *************). They blamed the phone, then the pump both of which were working fine ,but they were not able to help us pair the device. We also went to the store in ************* to get additional help today, but the person in the store could not help us. I have tried to get a remote from the company, and was told it was not available. I then learned that it was or might be when I called again, and was put on hold again, until I was transferred suddenly once more to another person and was back at square one, waiting for a customer service representative. I have spent over 6 hours on this issue today and have gotten NOWHERE. If your company cannot find a way to adjust the bed I purchased for a considerable amount from you, I would like to return the bed. I am deeply disappointed by the lack of help, and the run around I got from the company, including all the time my daughter spent trying to resolve this issue. So unless you can provide me a remote to adjust the bed, I would like to return the bed. I am filing a complaint for poor customer service as well as a request for a remote to be able to adjust my bed or a refund for the bed.

      Business Response

      Date: 10/12/2022

      October 12, 2022
      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *************** 10/10/22 Ms. ******** daughter spoke with a customer service representative.  Ms. ***** bed is not online,and we were unable to get a secure connection.  We offered to send compatibility requirements to make sure everything is compatible. The offer was refused.

      As of 10/12/22 a remote has been order for Ms. *********** It should ship out in a few days and get to her shortly after by UPS. 

      Best regards,

      Executive Team Consultant  
    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      took my money for a replacement air chamber but can't get anyone out to install it for 3 weeks...in mean time I have to sleep on a faulty bed that sinks like a pit against a hard base .. think you should pay for chiropractor visits since u expect people to suffer that long on a faulty product..bed isn't even 2 years old!

      Business Response

      Date: 10/07/2022

      October 7, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *************** 10/1/22 Ms. **** ordered a set of air ********.  On 10/3/22 they shipped out by **** On 10/5/22 they were delivered to her home.   We have a service set for 10/11 to get them installed.  

      We have provided the soonest possible date considering processing time, *** travel, preexisting orders, and staff availability. We apologize for the inconvenience.

      Best regards,

      Executive Team Consultant  

    • Initial Complaint

      Date:10/07/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 1, a bed was to be delivered; the delivery team could not get it in the house. It was returned. I contacted Sleep Number **************** that day and they assured me a refund in the amount of $6740.63 would be issued to my Mastercard. On 10/6, I phoned **************** again to inquire why that refund had not been processed. I was told by the rep that they would "look into it, push the refund through manually because there was a problem with the system, and email me within a few hours with confirmation." It's now 10/7 and I have not had a refund issued to my Mastercard.

      Business Response

      Date: 10/12/2022

      October 12, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *************** sincerely apologize for the delay. There was an error when the order was closed.  We are working to correct the error.



      Best regards,
      Executive Team Consultant  

      Customer Answer

      Date: 10/14/2022

       I am rejecting this response because they still haven't issued a refund. When I called the first time about this, I was given the same stock answer - there was an issue and they're working on it. It still hasn't been resolved.


      Business Response

      Date: 10/14/2022

      October 14, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ************* Our position remains the same.  The error was just corrected.  A refund has been processed. It will take the normal lead time for your card to make that show. We sincerely apologize for the delay.


      Best regards,
      Executive Team Consultant  
    • Initial Complaint

      Date:10/06/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased sleep number bed in ********* ** sleep number. Bed is nothing like what was in the store! A glorified air mattress that is killing my husbands back. Was sold mattress and told by sales associate that we could sleep on it for 100 days and if not satisfied we could return it, no questions asked, for full refund of purchase price. Now the company is stating they will only allow us to return the mattress not the base. They stuck ** with a $2300 dollar base and $250 dollar pick up fee. Reporting complaint to our attorney generals office. This is completely false advertisement in which the company should not be able to get away with. We want this entire bed returned as promised by the local store we purchased from.

      Business Response

      Date: 10/07/2022

      October 7, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

      Our sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy.  In this situation, the customer was aware of the policy,initialed and signed reflecting her understanding, and decided to make her purchase.  We stand by our policy as presented to the customer.   
      We do not offer or advertise a 100-night risk-free trial on adjustable bases.  Although we do offer a 100-night trial for our smart beds, this trial is limited and does not extend to adjustable bases, which are non-returnable.  This is clearly presented in our Terms and Conditions of Sale, which were signed by Mr.**** at the time of the purchase.  In fact, Mr.****specifically initialed next to bold print in the Terms and Conditions of Sale that states the base is a final sale. The terms are sent home with the customer to review. Mr.**** could have cancelled the delivery to avoid the final sale terms.

      Notably, our adjustable bases can be used with most mattresses sold on the market today not just Sleep Number smart beds. We provide alternative mattress attachment mechanism that will make using the adjustable base with other mattresses simple and easy.  A return order for the mattress has been set for pickup on 11/7/22



      Best regards,

      Executive Team Consultant  

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Sleep Number bed is essentially an elaborate and adjustable set of air mattresses covered with foam. The mattresses need to have their firmness adjusted from time to time. The motor on mine will not work. It has a 15 yr. warranty, and I have owned it for 7 yrs. The company says that despite the fact that the bed is still under warranty they have no way to repair the motor. However, for $160+ I can order one, pay for it now, and it may be delivered "in a few months". Meanwhile I have a $2500 mattress but am forced to sleep on the floor. Calls to the store, to the customer service ****************** provided by the store, and to the "executive department" number provided by the customer service people have not resulted in any positive action at all. The "executive department" number is merely an answering machine that does not return calls. That number is **************. The customer service ****************** is **************.

      Business Response

      Date: 10/07/2022

      October 7, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** ***** purchased a mattress in 2015.  He has a 2-25year Limited Warranty.  After the 2nd year the cost of parts is prorated.  The part Mr. ***** is a $500 dollar part.  He was asked to pay his portion per the terms of his warranty.  We returned his call to the Executive team on 10/5/22 at 7:23pm and left him a voice message with contact information. 
      The part has been ordered.


      Best regards,
      Executive Team Consultant  
    • Initial Complaint

      Date:10/05/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      could not get your form to go to the next step after I put in the first page of the information. Below is the emails that I sent asking them to send me the payment of the bill they promised they would pay and that I gave them. Just follow the emails... Fourth request for your promised payment Tue, Sep 6, 2022 8:10 am ***************************** ************************ To:*************************************** Details Below are three emails I sent you asking for your reimbursement of payment for a part you said in the email below you would pay us for. Please respond with a positive email saying you are paying for the money you promised you would. Hope all is well, ***************************** *********************************************************************************** Cell Phone: ************ -----Original Message----- From: ***************************** To: *************************************** Sent: Fri, Aug 26, 2022 6:15 pm Subject: Third email and no answer Do you still work there or just not answer any of the emails? -----Original Message----- From: ***************************** To: *************************************** Sent: Tue, Aug 23, 2022 8:10 pm Subject: Fwd: [EXTERNAL] Re: reimbursement for part Below is an email I sent to you over a month ago about reimbursement of a part. As far as I see, nothing has been sent to us. Can you update me as to the status of this? Hope all is well, ***************************** *********************************************************************************** Cell Phone: ************ -----Original Message----- From: ***************************** To: *************************************** ; *********************** ***************************** Sent: Sun, Jul 31, 2022 10:09 pm Subject: Re: [EXTERNAL] Re: reimbursement for part July 15 L AND P ADJUSTABLE BEDS MerchandisePhil A. ...7410$49.03 Hi Above is the proof that we paid for the part that we had to order. Please send a check to the address below. Please let me know you recieved this and all is good. Hope all is well, ***************************** *********************************************************************************** Cell Phone: ************ -----Original Message----- From: ************************ To: ***************************** Sent: Wed, Jul 6, 2022 2:07 pm Subject: RE: [EXTERNAL] Re: reimbursement for part Good afternoon You will have to call ******* & ***** the number is ************ And ask for ***************** | **************** Escalations Supervisor My SLEEP NUMBER&#***; setting is 40. Whats yours? P *********************** F ************ SELECT COMFORT CORPORATION ************************************************************************************ sleepnumber.com | facebook.com/sleepnumber From: ***************************** Sent: Wednesday, July 6, 2022 1:05 PM To: ************************ Subject: [EXTERNAL] Re: reimbursement for part CAUTION: External source Could you please call me or let me know where i have to call and who to speak to so i can get this moving Sent from the all new *** app for Android On Wed, Jul 6, 2022 at 12:58 PM, ************************ wrote: Good afternoon Sending this email to you as a update on the phone from this morning about the part that you need for your base.i was told that it was going to be about ***** for the part. Once the part is order we will reimburse you the ***** for the part. We will need a copy of the receipt Thank you **** | **************** Escalations Supervisor My SLEEP NUMBER&#***; setting is 40. Whats yours? P *********************** F ************ SELECT COMFORT CORPORATION ************************************************************************************ sleepnumber.com | facebook.com/sleepnumber

      Business Response

      Date: 10/06/2022


      October 6, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *************** of 10/6/22 an order was placed, order 95014454789.  To refund the requested amount.  Funding is returning to ************** card.



      Best regards,

      Executive Team Consultant  
    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 2, 2022 I purchased a sleep number bed from a local sleep number store in ************, **. I was told by the salesman that I had a 100 night free trial, to where I could return the bed if I was not satisfied. When I tried to return the bed I was told I was stuck with the Flex Fit base, even though the store employee said I was able to return everything. Now I'm being told I'm stuck with the base.

      Business Response

      Date: 10/05/2022

      October 5, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, ****.

      Since filing this complaint, a member of our **************** team has been in contact with the customer and a mutually satisfactory resolution has been found.

      Best regards,


      Executive Team Consultant  

      Customer Answer

      Date: 10/06/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Sleep Number has agreed to refund my purchase for the mattress and adjustable base.
    • Initial Complaint

      Date:10/04/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 07/04/22 I purchased a Sleep Number ************** C2 360 Smart Bed, Total Protection Mattress **** ****** ******************************** Home delivery, and a few additional accessories all totaling up to $2677.00. I explained that I am a disabled Veteran and that I was making this purchase due to chronic back pain. A delivery date of 8/26/22 was given. I explained that I was no longer able to sleep in my current bed due to my chronic pain and that I was on my sofa because it allowed me to sit up, therefore I would be anxiously waiting the delivery of my new Sleep Number bed. on 8/26/22 the delivery was made, the delivery guys explained they were not able to complete the set up because the wrong base was delivered. The delivery guys called the company letting them know wrong item was sent, then suggested that I change my mattress to a single chamber. On 8/26/22 I received a call from Mr. ******** xt 420, explaining that he was going to get the situation resolved, I explained to him that I did not want a single chamber bed, I wanted what I purchased, a dual chamber. Mr. ******* told me that the earliest the dual chamber base could be delivered would be the 28th of September, and that he would call again, he did not. On the 19th of September, I called Mr. ******** but spoke with a different rep, I explained to her that at this point I was not happy with the overall service, the lack of concern and that I wanted to cancel the purchase of the mattress and base. I was told they could not remove the base nor offer a refund, even though the base needed to be exchanged. I inquired about compensation; she offered a set of sheets. I was totally insulted on top of the disappointment of the service received. On 9/28/22 the replacement base was delivered but could not be setup, since they discovered the mattress has a single chamber. I am still not able to use the bed, because it needs a dual chamber mattress. TOTALLY DISGUSTED DISABLED VETERAN!

      Business Response

      Date: 10/05/2022

      October 5, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ****************** filing this complaint, a member of our **************** team has been in contact with the customer and a mutually satisfactory resolution has been found.

      Best regards,

      Executive Team Consultant  

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