Reviews
This profile includes reviews for Deluxe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 47 Customer Reviews
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Review fromPenny M
Date: 10/20/2024
1 starI spoke with THREE incompetent representatives in placing a simple personal check order. The first representative was unable to spell my street name correctly, the second was not able to correct the mistake, the third corrected the misspelling of the street name but for some reason changed the spelling of my last name, thus making it incorrect on the checks. They sent both sets of incorrect checks to me, even though they said they cancelled the order for the first set of checks. I now have two orders of checks in which neither one is correct. This whole debacle took over an hour on the phone. I will NEVER use this company again. I wish you better luck than I had should you choose to use Deluxe.Review fromRandall R
Date: 10/07/2024
1 starRandall R
Date: 10/07/2024
Deluxe checks are made with no attention to quality control. They’re often bound in the check book without perforations necessary for the check to be cleanly torn out.
Deluxe Corporation
Date: 10/22/2024
Thank you for your feedback. We have been unable to connect with you via phone. Please contact us at ************ and we would be happy to assist you.Review fromSatin s
Date: 09/20/2024
1 starThe absolute WORSE customer service; horrible company, and non-existent management. We had an issue with their system not sending the code for log in for over a year. Which resulted in us having checks paid out by shipsurance that we had no access to cash.
We have literally all proof this issue is in their end, as it’s literally a code not being sent. Super simple, but of course this company has literally sent the same email for a year saying they don’t see an issue.
Why would we contact them if there were none?!!!!! They owe us thousands at this point and we’re suing the company!Review fromPATRICK R
Date: 07/08/2024
1 starPATRICK R
Date: 07/08/2024
I have been with Deluxe for over ten years. I am done. My last order came in and I still haven't received an invoice. I called and got two different replies. One saying they would email me the invoice, the other saying it takes up to two weeks to get an invoice.
I truly hate change, but when quality and professionalism go to hell it's time to change direction.Deluxe Corporation
Date: 07/10/2024
We apologize for the inconvenience and delay. Our records indicate an invoice was emailed to your address on July 8, 2024. Thank youReview fromWallace B
Date: 07/02/2024
1 starWallace B
Date: 07/02/2024
Their site is not clear as to how to log in.
The site gives the impression that you need to enter routing and account info to log into your account.
There is no place on the site to enter an order number to see your order status.
The standard order does not include any tracking on check orders.
If checks are ordered with standard delivery the only option if they do not arrive in a reasonable time is to cancel and reorder.
There is no place on the site that I could find to cancel the order on my own.
When calling in before even speaking to someone you have to enter your routing and account numbers.
Their site and business are consumer-unfriendly at best and potentially predatory as banks will link to Deluxe as their preferred check vendor at worst.Deluxe Corporation
Date: 07/03/2024
Thank you for your feedback regarding the website and ordering experience. Your concerns have been shared within the organization. ************related questions regarding an order we recommend contacting us by phone at ************. We apologize for any inconvenience.Review from
Date: 06/20/2024
1 starDate: 06/20/2024
Ordered 3part invoices for my company and have for 12 years from Deluxe. Ordered recently from a very helpful associate over the phone, who applied all the discounts she found possible, saying my TOTAL would be $1,3xx.00. My invoice was $1,599.13, charged to my card. Upon calling to dispute, talked to 3 different people until I got the right person, who was rude and claimed I was asking for discounts in excess and must have been provided a QUOTE originally, so I played a recording of the original call with the representative who took my order. She still claims she heard 'ESTIMATE' in the call recording, which was absolutely not the case upon listening to the call. I
was clearly given a TOTAL for my order with no claims otherwise. Basically called me a liar. Took my info to elevate the issue, saying someone would reach back out. That was 6 weeks ago, and no call back nor credit card adjustment.Deluxe Corporation
Date: 06/21/2024
Thank you for contacting Deluxe. We apologize for the inconvenience and miss communication. A credit/refund has been issued and should appear on your account within 7-10 business days.Date: 06/24/2024
Thank you for taking the time to investigate, respond, and correct the issue.Review fromJoe C
Date: 03/18/2024
1 starSee my post below from 1/31/2024. I called and called. Still didn't get my money back.
I ordered checks through my new bank, M&T, which uses Deluxe. I spent over $150.00. The checks that Deluxe sent me had the incorrect account number on them; a typo. All of my January 2024 payments were rejected because of this; including my mortgage payment. I've had services in my home shut off because of this issue. It's a major inconvenience that I'm still dealing with. My bank switched to M&T and when I reordered checks, I was brought to the Deluxe website. I was issued a new routing number and what I thought, was a new account number. Then M&T explained to me that the account number hadn't changed, only the routing number had changed. It was Deluxe that made the error by putting the incorrect account number on the checks I ordered. Please give me my money back for the checks (which are useless to me). I can see by the monthly reviews below that customer satisfaction isn't really a priority at Deluxe. Thanks for your time. J. **********
Deluxe Corporation Response
02/05/2024
Thank you for contacting Deluxe. We are sorry to hear there was a problem with your order. We have a 100% satisfaction guarantee and will replace or refund an order. Please contact our customer service department at ************ for assistance.Review fromErasmo P
Date: 03/11/2024
1 starMy previous orders from Deluxe Corp. provided checks in pads of 50 each. Now they only put 40 checks in each pad. But their re-order forms do not give customers this information. You only learn that you have been overcharged for less product after you receive your checks.
The new 40-check pads are printed on heavier paper than the old 50-check pads were. So the pads feel as thick as before. But customers re-ordering receive 20% fewer checks than before. It's a blatant scam.
The blurb that Deluxe Corp. sends with their checks says, "Your checks have a new look...environmentally friendly: consumes significantly less paper."
Don't believe that blurb. The only possible reason there is LESS PAPER is that there there are 20% fewer checks in each order. But there's probably about the SAME VOLUME OF PAPER because each new check is appreciably thicker than the old checks. Maintaining the SAME VOLUME of paper is not environmentally friendly.
Deluxe Corp. is a rip-off company. I will never re-order checks from them again, and I recommend that you order checks from one of their lower-cost competitors.Review fromPamela H
Date: 03/10/2024
1 starPamela H
Date: 03/10/2024
I ordered checks online through my bank on February 18, 2024. Deluxe took the amount for the checks out of my account on February 27th. I called and spoke with Shavonne she asked me to give it till Saturday. Till this day, the checks are not here! My confirmation said the checks shipped out on February 19th.
Something just don't seem right.
Ordered checks on February 18th,
Confirmation says shipped February 19th, but Deluxe take the money for the checks from my account on February 27th. March 10, 2024 still no checks!
This situation has risen my BP, it's so frustrating! DELUXE you have to do better, too many reviews complaining the same situation.Deluxe Corporation
Date: 03/13/2024
We are sorry to hear you have not received your order. Please contact our customer service department at 877-838-5287 and an agent may assist you and if needed send out a replacement order.Review fromJoe C
Date: 01/31/2024
1 starJoe C
Date: 01/31/2024
I ordered checks through my new bank, M&T, which uses Deluxe. I spent over $150.00. The checks that Deluxe sent me had the incorrect account number on them; a typo. All of my January 2024 payments were rejected because of this; including my mortgage payment. I've had services in my home shut off because of this issue. It's a major inconvenience that I'm still dealing with.
My bank switched to M&T and when I reordered checks, I was brought to the Deluxe website. I was issued a new routing number and what I thought, was a new account number. Then M&T explained to me that the account number hadn't changed, only the routing number had changed. It was Deluxe that made the error by putting the incorrect account number on the checks I ordered. Please give me my money back for the checks (which are useless to me). I can see by the monthly reviews below that customer satisfaction isn't really a priority at Deluxe.
Thanks for your time.
J. **********Deluxe Corporation
Date: 02/05/2024
Thank you for contacting Deluxe. We are sorry to hear there was a problem with your order. We have a 100% satisfaction guarantee and will replace or refund an order. Please contact our customer service department at ************ for assistance.
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