Reviews
This profile includes reviews for Walden University, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTony H
Date: 11/08/2022
1 starTony H
Date: 11/08/2022
Walden University's customer Service is atrocious. The utilize parchment for their transcripts, but for some reason their IT department cannot keep it running. I had to request my transcripts on October 31st and learned their system was down and this isn't the first time this has happened. They're response to this was very blas and said to just wait. After consistent emails their team acted like they were unable to send an unofficial to anyone, although they had no issue sending it to my own email. After waiting on hold for over an hour multiple times they sent me in a never-ending loop of unhelpful people. I will NEVER recommend this school to anyone based on my own experiences, especially if you are on a time crunch to get documents from them.
Walden University, LLC
Date: 11/14/2022
Hello ****: We have received the review you submitted to the Better Business Bureau on 11/8/2022. At Walden University (Walden), we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act (FERPA), Walden is unable to provide specific account details in this response. Thank you.Review fromJOANN K
Date: 11/07/2022
1 starJOANN K
Date: 11/07/2022
I was as so abused in their np program i am a covid nurse got covid arthritis. I was told to drop out and I'd not succeed due to my disabilities. They play with people generally truly evil people. How they are allowed to actually see patients. They are not nice people treat students so disrespectful Discriminate and they speak to people so poorly it's the most unprofessional nurse practitioner program . They ripped off black students especially target disabled and black students. Nasty peopleWalden University, LLC
Date: 11/10/2022
Hello *****: We have received the review you submitted to the Better Business Bureau on 11/7/2022. At Walden University (Walden), we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act (FERPA), Walden is unable to provide specific account details in this response. Thank you.Review fromMiranda H
Date: 10/23/2022
1 starMiranda H
Date: 10/23/2022
Called in to inquire about the *** program. The school is horrific and customer service was a complete smart a** Absolute waste of time and shows how unprofessional and unethical the school is.Walden University, LLC
Date: 10/24/2022
Hello *******: We have received the review you submitted to the Better Business Bureau on 10/23/2022. At Walden University (Walden), we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act (FERPA), Walden is unable to provide specific account details in this response. Thank you.Review fromDenine B
Date: 09/17/2022
1 starDenine B
Date: 09/17/2022
I moved from ********** to **************** in 2008. ****** *** reached out to me and shared I had additional funds to return to school which they advised Walden University. I reached out to Walden via telephone and inquired about the online program. I was impressed with the enrollment advisor that was able to bring up my ****** *** loans and actually confirmed that I had the funds to return to school if I wished to. I signed up for Walden for their Criminal Justice program on 02/10/2010. Within two months of enrolling in the program, the financial aid department reached out to me through my Walden email portal. I was informed that ****** *** was mistaken about my loans and I was told in the email that I would be responsible for all monies owed now up front and due immediately. I wrote back via email and shared how I am a single mother of three girls living on welfare, food stamps, and $650 a month and still responsible for my bills and I would not have the funds to continue my education. I continued to argue with Walden I didn't have the money and decided to withdraw from the college. Fast forward to now 09/17/2022 I find out Walden University kept me enrolled for the entire two-year program and on top of that I received grades for all my classes that I never attended. I continued to receive bills for the amount of $2,224 each semester and I continued to reach out to Walden telling them I dropped out 04/2010. Now my student loans have ballooned to owing $101,788 all because Walden kept me enrolled even when I dropped out. Wouldn't one think if they attended Walden for two years they would have a diploma? Because I do not have anything to show for attending Walden.Walden University, LLC
Date: 09/21/2022
Hello ******: We have received the review you submitted to the Better Business Bureau on 9/17/2022. At Walden University (Walden), we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act (FERPA), Walden is unable to provide specific account details in this response. Thank you.Review fromFrancine B
Date: 09/16/2022
1 starFrancine B
Date: 09/16/2022
Before you spend a dime at Walden University, read as many reviews as you possibly can from other students. They took me for a ride! They charge me for services they did not deliver. *******************, nor their doctoral program is rigorous or sufficient enough to graduate with credibility. I left their school, enrolled in another one, and leaned more in two classes than I did in the six classes I took with them.Walden University, LLC
Date: 09/21/2022
Hello ********: We have received the review you submitted to the Better Business Bureau on 9/16/2022. At Walden University (Walden), we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act (FERPA), Walden is unable to provide specific account details in this response. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.