Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Target Corporation has 61 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Store

  153 Sierra Dr Altoona, PA 16601-9341

• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order no *************** on 12/11 had an air mattress that was supposed to be returned and i communicated my preferred method as a pick up but carrier has yet to pick up item and i have yet to be refunded. please support me in getting a refund. email is **********************

  

  Business Response

  Date: 06/27/2025

  Hello Alannah,
  
  Thanks for contacting Target on behalf of our guest ***** Alousi.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their experience and took the appropriate actions our end to resolve the issue.
  
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 270542350.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com
  

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order for airpods was supposed to be delivered a week ago. Per the in app ai chat, i had to wait 48 hours. I have waited and nothing. I went through every prompt and clicked missing etc. Thought a refund would have been issued by now for misdelivery. My apartment delivery locker is broken so i know for certain it couldnt have been delivered to my locker because the driver would have left it with the front desk unless they were ignorant enough to leave that item in an open and damaged locker. Please refund me.

  

  Business Response

  Date: 06/26/2025

  Alannah, 
  

  Thanks for contacting Target on behalf of our guest ******** *******
  

  Upon receipt of your contact, we reviewed our guests order delivery concern and after further review, we processed a refund for the item.  An email was sent to our guest providing the refund details.
  

  We appreciate the feedback and apologize for any challenges they faced contacting Target to resolve this concern.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 270545142.
  

  Sincerely, 
  

  ********
  Executive Escalation Business Partner 
  Target Corporation

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a transaction that was done on Apr 26, 2025. The order was for Pokemon cards and there is a strict no-return policy on these. Purchase was done without my authorization (though a member of my household). I contacted Target the same day the transaction happened (via chat so there should be a record of this) and requested to see if they could cancel the order as it said it was in about to ship state. The Target customer *** told me to call them back when it shipped so they could put in a request with the shipping company and request that it be sent back. I followed up on April 28, 2025 (Monday) after I got the shipping notification. The customer *** told me that they would reach out to *** and I assumed all was ********* forward to May 2, 2025 (Tuesday)... *** dropped off the package. I immediately called Target support and explained what happen. They told me that I was out of luck and had no recourse because of the strict no-return policy. I kept trying to get someone to elevate my call multiple times and both times I was transferred the call was dropped.On May 4, 2025 I was finally able to get in touch with someone at Target about the issue. They once again told me that they had a strict no-return policy but because the charge wasn't authorized by me that I should file a chargeback. I am not making this up, I swear on my mothers life that this is what I was told. At this point, seeing how no one at Target customer support was willing to assist me (and at this point lied to me), I figured this was my only option. I had spent multiple hours on the phone trying to talk to someone at Target to work with me and was constantly turned away / dropped without a call back.I did the chargeback and today (June 18, 2025) I received mail from Target card services to collect money for the chargeback. I would really like to settle this with someone at Target. Or simply just let me return the items. They have not even been removed from the shipping box.

  

  Business Response

  Date: 06/27/2025

  Alannah,
  
  Thanks for contacting Target on behalf of our guest **** *******.
  
  Upon receipt of your contact, we reached our guest to address their concerns. Mr. ******* explained that the items were ordered by an unauthorized person. They would like to return them. We have sent a shipping label to Mr. ******* as an exception and explained once the items are received back to our ************** we will process a refund. Mr. ******* was satisfied with that response.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 270446959.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several gifts that were purchased from Target, ranging in value from approximately $15 to $170. These items were confirmed to be from Target, as we scanned them using the Target app and verified their presence on the Target app. However, I received no gift receipts for these items.Because I received duplicates of several items and do not need them, I attempted to return them. I first went to one Target store, where I was only allowed to return one item without a receipt in exchange for a gift card. I then went to a different location, where I was allowed to return a few more items and received an in-store merchandise card. However, I was told I could not return the higher value items (over $100), despite confirming they were purchased at Target.When I asked a store associate if there was a limit to how many returns I could make without a receipt or how much could be refunded to a merchandise card, I was told there was no stated limit. Yet, I was denied the ability to return the higher-value items. This has left me with expensive duplicate items I cannot use, and no clear explanation of why Im being denied a return.I am extremely disappointed in the inconsistency across Target store locations regarding their return policy for gifts without a receipt. I believe a customer should be able to return items, especially gifts they cannot use, so long as they are confirmed to be from Target.If this issue is not resolved, I will discourage others from purchasing gifts at Target due to the unreasonable and unclear return restrictions. I am requesting that Target allow me to return the remaining duplicate items and receive store credit or a merchandise card.

  

  Business Response

  Date: 06/20/2025

  Alannah,
  
  Thanks for
  contacting Target on behalf of our guest Mcclellan Buckhalter
  
  We
  appreciate the time our guest has taken to share their feedback of their
  non-receipt return experiences.
  
  We invite
  our guest to review our return policy located in our Terms and Conditions at: https://www.target.com/c/terms-conditions/-/N-4sr7l
  for more information.
  
  While we are
  not able to offer the resolutions suggested by our guest, we can share the
  feedback they have provided has been fully documented and shared with all
  appropriate partners.
  
  At this time,
  we have no further resolution for the guest and we consider this matter closed.
  
  As always,
  we appreciate the assistance you provide us with our guests. If you have
  further questions, feel free to contact Target at 800-440-0680 and reference
  case number 270443729.
  
  Sincerely,
  
  Joel
  Executive
  Escalation Business Partner
  Target Corporation
  www.target.com  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I self checked out and accidentally scanned my item twice. I tried calling the store but got no answer.

  

  Business Response

  Date: 06/24/2025

  Alannah, 
  
  Thanks for contacting Target on behalf of our guest Michael Schwartz.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We're sorry to hear they scanned an item twice. We provided them with a resolution and they accepted this resolution. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-440-0680 and reference case number 270445099. 
  
  Sincerely, 
  
  Asjha
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com  

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Target Delivery. My ordered is marked as delivered, when there was no delivery at all! I stood outside for 20 minutes, along with the security for our estate and NO ONE came to deliver our order. Target staff has informed me that instead of entering my unit number as 932, I only entered 32. I recognized my error , (5 minutes) after ordering and made an edit to reflect the true address of unit 932. I can see the edit was made online. Upon reaching out to the Target store in **************, Md, I was met with only rude careless remarks like, "Well we don't have anything to do with delivery, even if it came from this store." Or "Well, what do you want us to do?" I find this level or lack of customer service insulting at best. The total is $79.53, but Target may be doing this to other customers as well. They claim to have no communication with the delivery drivers and no way to verify if they are actually delivering the product or keeping the items for themselves. When I called the corporate office, a *** kept reading a script and not speaking to me as person who is literally being robbed. The driver kept our food! Target is not concerned about process improvement, checks and balances. The *** also told me that they are only going by the word of the driver, who stole our order! There is no proof of delivery at all! No one called to confirm the address or to notify of a problem. There is no unit 32 in the ENTIRE COMMUNITY, they could NOT have delivered my order to a non existent address. It is literally impossible. So, I am formally asking for a review and a refund. Thank you.

  

  Business Response

  Date: 06/27/2025

  Alannah, 
  

  Thanks for contacting Target on behalf of our guest Loe Crumb.
  

  Upon receipt of your contact, we reviewed our guest Same Day Delivery order experience. After further research, we confirmed they were entitled to a refund. *** has been notified via email with the details of the refund.
  
  We appreciate the time *** took to share their experience and apologize for any inconvenience. Ive documented their feedback and shared it with the appropriate leadership teams.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a target circle offer for spend 140 and get a $15 gift card. I spent over $350 today and I did not receive the gift card when I called customer service. They would not honor the gift card. I want the $15 gift card.

  

  Business Response

  Date: 06/20/2025

  Alannah,
  
  Thanks for contacting Target on behalf of our guest ******* ****.
  
  Included, you will find our response to Ms. *************** can confirm the Apple item purchased by our guest was excluded from the Target Circle bonus offer and as such, the guests order did not meet the requirements for bonus completion.
  
  As a one-time courtesy, we have added the rewards points to the guests Target Circle account.
  
  We invite our guest to review Target Circle Terms and Conditions for more information.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 270208121.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 06/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June ******* @ 11:25am, I made a purchase base on the sale ticket of $129.99, However, when purchasing the Consumer **************** G 5G 2024 (128GB) Sedona Sage. The regular price is $149.99, the sales tag said $129.99. I spoke the manger and the told me sorry but was last weeks sale item. I told its a sign that says $129.99 and he asked me to show him proof and I showed him the sales tag for the $129.99. I still made the purchase for the $149.99 plus taxes.

  

  Business Response

  Date: 06/25/2025

  Hello Alannah,
  
  Thanks for contacting Target on behalf of our guest ****** *******.
  
  Upon receipt of your contact, we understand our guest was concerned about not being able to get a price match honored in store.
  
  After further review, we were unable to verify this product was ever on sale. If the guest can provide pictures of the sale and their receipt, we would be happy to follow up with the store. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 270191981.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:06/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Target I am writing to request an immediate refund for an order that was marked as delivered but was clearly not delivered to my residence.The tracking photo attached to the order is completely insufficient. It does not show my house number, nor does it include a full view of the home or entryway to verify that it was delivered to the correct address. In fact, I can confirm with full certainty that the location in the image is not my home. This kind of vague, partial image should not be accepted as proof of successful delivery.Furthermore, I am shocked that no signature confirmation was required for this package. For an item of this value and importance.especially when delivery accuracy cannot be visually confirmed a signature DEFINITELY should be mandatory. This is a basic delivery standard that protects both the customer and the company, and its absence in this case has now left me empty handed and left to figure out how to get one on such short notice being that the store said they did not have ant in stock. This was a birthday gift for my niece, and now not only have I missed the occasion, but Im being told to wait 48 hours to investigate when the evidence is already clear: the package was not delivered to the correct location. I should not have to wait two more days for a resolution when the photo fails to confirm proper delivery. Its frankly unacceptable.I am requesting a full refund immediately. I have been a reliable Target customer, and I expect a level of accountability and customer service that reflects that loyalty. I did not receive my package, the delivery photo does not prove otherwise, and I will not accept being penalized for something outside of my control, seriously.. the door is green not white.Please confirm that my refund is being processed without delay.

  

  Business Response

  Date: 06/20/2025

  Alannah,

   

  Thanks for contacting Target on behalf of our guest Mia
  Lindsey.

  Upon receipt of your contact, we reviewed the details of Mia’s
  Target.com delivery with our FedEx and fulfillment partners. After our
  investigation, we have confirmed the item was delivered successfully to Mia’s mailing
  address. Target has fulfilled their obligation which is to ship merchandise to
  the address provided by our shopper. As such, we are unable to accommodate Mia’s
  request for a refund. We realize this outcome isn’t what Mia was hoping for and
  regret any disappointment. We consider this decision final, and the matter
  closed.

  As always, we appreciate the assistance you provide us with
  our guests. If you have further questions, feel free to contact Target at
  800-440-0680 and reference case number 269779560.

   

  Sincerely,
  
  Lyna
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

  Customer Answer

  Date: 06/23/2025

  Dear Target Executive Team,
  
  I am writing to request immediate intervention regarding a package marked as delivered on June 11th, which was never received. Target’s Guest Relations team denied my refund even after I explained the situation and provided evidence.
  
  Attached is a screenshot from FedEx showing a package left on a porch that is clearly not mine — different chair, different mat, different bricks. This proves misdelivery.
  
  For further context, I had a nearly identical issue with Best Buy and was issued a full refund without issue. (Also attached.) I expect Target to meet the same standard.
  
  Please review the attached evidence and issue a refund or replacement. If not resolved within 48 hours, I will be escalating to the FTC and Attorney General and will also file a police report.
  

  Clearly, fed ex is doing something underhanded and sneaky. I was supposed to have a best buy package delivered, not only is it the wrong house but the package isn’t in the picture… the target box is though…. so not only is delivery missing from another company but they took a picture of a whole other package and best buy even realized that it’s not my house. 

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, approximately 5:35 AM I placed an order with target for a ******** switch too. This came after researching other retailers that had the same product and similar delivery dates but I chose to go with target from past performance. So I placed my order with target a delivery date of June 9, but when I returned to the website, it had a delivery date of June 11. I accepted that and placed my order. I did receive an emailconfirming my purchase that a few days later I then receive another email save my purchase wouldn't be fulfilled until 24 June. I did receive another email June 10 Stating that they are canceling my order now. I have made two calls asking also to speak to management, butI need to speak with management in regards to this issue. I was told there was nothing that they were going to do and my order has been canceled. They stated that I could re-order it, which there is no availability to re-order, nor is there availability at the other retailers that I could ordered at the time I made my purchase with target. I have no options to purchase the item now I want target to resolve this issue by making good on the contract that we have for the of the ******** switch 2.

  

  Business Response

  Date: 06/18/2025

  Dear Alannah,
  
  Thanks for contacting Target on behalf of our guest Lee Perrell.
  
  Upon receipt of your contact, we reviewed our guest cancelled order and
  concern. We were able to confirm that due to an inventory issue their submitted
  order 912002630825599 could not be filled as anticipated, the order was cancelled
  and their form of payment confirmed “not charged”. We apologize for any
  disappointment and or confusion this submitted order request may have caused, as
  it was not expected.  
  
  We do appreciate the opportunity to review their inquiry and have issued our
  guest an eGiftCard for $15.00 to invite them back for a better shopping experience
  with us in the future. We consider this inquiry and matter to be resolved with
  no further resolution available.
  
  As always, we appreciate the assistance you provide us with our guests. If you
  have further questions, feel free to contact Target at 800-440-0680 and
  reference case number 269778801.
  
  Sincerely,
  
  Deborah
  Executive Escalations Business Partner Team
  Target
  Corporation
  www.target.com