Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

• 

  Target

  11627 W Hillsborough Ave Tampa, FL 33635

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***** contacted me and we talked and I must say she was one of the nicest and most understanding person .We talked for a while and she explained everything to me and understood my frustration.I am very pleased with the outcome and will continue to be a loyal customer of ********************** !

  hen I was also told by the another person that I could not use all in store ! I have been a loyal customer I spent a lot of money and I getting no help. All I wanna do is spend my gift cards, which is my money on a product and I am having such a hard time even getting someone to help me. It is very disappointed. Hopefully, I can get some type of help or phone number or something to contact so I can purchase my product. .

  

  Business Response

  Date: 06/05/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***** ********.
  
  Upon receipt of your contact, we connected with our guest to discuss their GiftCard concern. We were able to share additional information regarding this situation and our policies related to the concern.
  
  We apologize for any inconvenience this experience caused and appreciate the opportunity to review the matter. We do consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268862259.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner
  Target Corporate
  www.target.com

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me after I receive the credit. So far only the gift has been issued. 

  suggest you get back in touch with me ASAP. My email on Target's website is *********************** and my phone number is ************. Thank you and I'm looking forward to a peaceful resolution to Target's s**** up.

  

  Business Response

  Date: 06/10/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest **** *********
  
  Upon receipt of your contact, we reached our guest to address their concerns about an extra charge showing up on their account. Our credit team reviewed Igors account and issued a courtesy credit for the extra charge. In addition, a small apology gift card was issued to **** for the inconvenience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 268861138.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive called target multiple times and they won't refund me unless you contact them and tell them to. You need to send them an email or something and tell them to release my money. That's what they keep telling me. when I call spreetail support they claim they can't contact target and that target has to contact them.

  

  Business Response

  Date: 06/03/2025

  Hello, ****, 
  
  I apologize for taking the day to get back to you and that this issue is even occurring. I wanted to verify with the various financial teams to make sure your refund was refunded. We do see the refund with Target and they should be able to release the refund to you. Target can be reached at ****************. This is their online support number. If they have any issues, they can give us a call. Again, however, this is out of our hands at this point as the refund is sitting with Target and should be able to be released back to you at this point. 

  

  Business Response

  Date: 06/06/2025

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest **** Page.
  
  Upon receipt of your contact, we understand our guest was concerned about not seeing their refund reflect.
  
  We can confirm the refund was processed on 06/03/2025, we ask the guest to allow up to 7-14 business days from that date to reflect back to their form of payment. If the guest does not see the amount in their account, we ask they partner with their bank institution.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268860930.
  
  Sincerely,
  Mercedes
  The Target Team
  www.target.com
  
   

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order *************** with Target for dishware, which arrived completely shattered due to negligent packagingno bubble wrap, foam, or protective materials. While unpacking the box, I was cut by broken glass (I am an 82-year-old customer with limited mobility).Despite multiple attempts to resolve this with Targets customer service, they:Refused a refund/replacement unless I provided photos (impossible due to a broken phone camera).Suggested I return the hazardous, broken items in-store, forcing me to handle dangerous glass again.Dismissed my concerns with an unprofessional Enjoy the rest of your day message, closing the chat without resolution.This is a clear case of:Breach of contract (goods arrived destroyed).Negligent packaging (no industry-standard protections).Failure to accommodate a disabled/elderly customer (no alternative to photo proof offered).

  

  Business Response

  Date: 06/05/2025

  *****,
  

  Thanks for contacting Target on behalf of our guest ******** ******. They contacted you requesting assistance with a refund for an order that arrived broken due to improper packing.  
  

  Included you will find our response to *** ********.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268751976.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com
  
  *** ********,

  Thank you for contacting Target through the Better Business Bureau. I received a copy of your concerns and wanted to reach out to you.Please accept our apologies for this disappointing and frustrating experience.

  After receiving this information, I did some research and confirmed that you have been refunded for the dishware. In addition, our team correctly submitted this information to our claims reporting center. Someone from there should be reaching out to you to discuss your cuts.

  Its very disappointing to hear that the dishware was not properly packaged for delivery. I have shared that information with the leadership team at the distribution center that fulfilled your order. In addition, I will review your communications with our ************** team members and share feedback as appropriate.

  We value you as our guest and very much appreciate your bringing this to our attention.

  Thank you again for reaching out to share your experience.

  Sincerely,

  ***
  Executive Escalations Business Partner
  Target Corporation

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  Target does not clearly state that there is a shorter 30 day window for returns for these third party items on their Returns Policy section, which is misleading.
  

  Text from Returns policy on website states: Target ************* Return Policy
  Most unopened items sold by Target Plus in new condition and returned within 90 days will receive a refund.

  This is where a consumer would check for the return policy after they purchased the item and decided to return it, not on the item page when they are purchasing the item, as Target expects. 

  

  Business Response

  Date: 06/03/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* ********.
  
  Included, you will find our response to Ms. ******************* regret our guests disappointment with their items sold and shipped by the third-party Target ************* they ordered from.
  
  We can share the return policy information for the items ordered was listed under the Shipping and Returns portion of the item details for all of the items our guest ordered.
  
  For more information regarding third-party Target Plus purchases, we encourage our guest to review our Terms and Conditions.
  
  While we are not able offer the return policy exceptions on behalf of our Target ************* our guest was hoping for, we appreciate the time they have taken to share their concerns.
  
  At this time,we have no further resolution for the guest and we consider this matter closed.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268691332.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com