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Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Target Corporation has 61 locations, listed below.

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    Customer Complaints Summary

    • 3,576 total complaints in the last 3 years.
    • 1,458 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request for Immediate Resolution Mishandled Recliner Chair Return (Case #*********, Ref #*********)Dear Target Customer Service,I am writing to express my deep frustration with the ongoing mishandling of my return request for a defective Adjustable Recliner ******** advised by your team, I attempted an in-store return based on the holiday return policy, which allows returns until 3/26/25. I followed the instructions provided in your email including having the store call the number you gave but the store staff refused to process the return, and the customer service representative on the phone was unhelpful and dismissive. I spent over 5 hours at the store, following your guidance, only to be sent home without a resolution.Following that, I was told *** would be sent to my home to pick up the item. I prepared the item as instructed and stayed home during the provided window of 8:00 AM to 11:00 AM. No one arrived during that time, and instead, I received a missed delivery notice around 5:00 PM, despite being home all ****** this point, I have spent significant time and effort following every instruction your team has given, only to be met with delays, miscommunication, and no resolution. I am requesting that you issue a *** return label immediately so I can return the item myself at a nearby *** location.Please reference the following case details:Case Number: ********* Reference Number: ********* If this matter is not resolved promptly, please be advised that I may pursue legal action if necessary. I sincerely hope we can avoid that and resolve this properly without further delay.I look forward to your immediate response.

      Business Response

      Date: 03/25/2025

      *****,

      Thanks for contacting Target on behalf of our guest ***** ****.

      Included you will find our response to Mr. *************** are sorry to hear of our guests disappointment with their purchase of a recliner from Target Plus partner Yaheetech. We can confirm this item sold and shipped by ********* which was ordered on 12/07/2024 and shipped on 12/09/2024 is outside of the 90-day return window. Additionally, the item is outside of the 30-day manufacturers limited warranty. As the item was sold and shipped by our third-party Target Plus partner, it did not qualify as a holiday return as mentioned by our guest.

      As a courtesy, Target scheduled a 3-attempt return pick-up with our carrier partner.
      Our carrier partner indicated they were unable to pick-up the item on three separate dates when attempts were made.

      At this time, we are no longer able to accept the item for exchange, refund, or return.We understand our guest was hoping for a different resolution, and we appreciate their feedback. We can share their experience has been fully documented and their concerns have been shared with all appropriate partners.

      As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260963986.

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation
      www.target.com  

      Customer Answer

      Date: 03/27/2025

       I am rejecting this response because:

      Dear Target Guest Services,

      Thank you for your response, but I must express my deep frustration and disappointment with how this return has been mishandled.

      Your customer service team initially informed me that my recliner chair purchase was eligible under the holiday return policy, giving me until 3/26/25 to return the item. Based on that guidance, I followed every step you outlined: first attempting an in-store return (which failed due to lack of cooperation from store staff), and then agreeing to a scheduled pickup.

      I followed all instructions, including placing the package in front of my door as requested. I stayed home during the designated pickup window of 8:00 AM to 11:00 AM, yet no one arrived. Instead, I received a "missed delivery" notice at 5:00 PM hours after the promised window despite the package being clearly visible and accessible.

      Multiple pickup attempts were missed due to no fault of my own. It is unreasonable and unfair to now deny the return based on internal failures by your support team and carrier.

      I am formally requesting that you issue me a *** return shipping label so I can take the item to a *** store myself and complete the return. This is a fair and simple solution after the amount of time, effort, and inconvenience I have already endured.

      If Target cannot fulfill this basic request, I will be forced to escalate the matter through formal complaints and consider legal action if necessary.

      Please issue the return label so we can resolve this matter professionally and promptly.

      Business Response

      Date: 03/31/2025

      *****,

      Thanks for contacting Target on behalf of our guest ***** ****.

      Included, you will find our response to Mr. *************** regret our guests disappointment that we are not able to offer the outside-of-the-return-window option our guest is seeking. While we are not able to offer the resolution they are looking for, we appreciate the time they have taken to share their feedback and concerns.

      At this time,we have no further resolution for the guest and we consider this matter closed.

      As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260963986.

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation
      www.target.com  
    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an electric blanket as a Christmas gift that my mom paid 77 for. Parts of it were not heating up, so I ****** it to target to exchange it for another one. They told me it was only sold on line and they would gift me a gift card and I would need to purchase another one online. So, after I get the gift card, I go to purchase another one online, and was told the gift card could never be used online, and they no longer carry them in the stores. So, I gave them a 77 dollar electric blanket and was given a ***** gift card that I could not use to buy another one. I asked them for the blanket back and to void hte gift card and they refused. I called corporste office and put in a complaint and of course nothing was accomplished. I feel I was scammed.Reference number #*********

      Business Response

      Date: 03/21/2025

      Hello. 

       

      Im sorry to hear about your electric blanket.  But target optical does not sell electric blankets we are the optical center inside of target.  I believe you would like to file your complaint with Target.  

      Customer Answer

      Date: 03/21/2025

       
      Complaint: 22980649

      I am rejecting this response because:
      They can move this complaint to the main target complaint center. Can they tell me who to contact. Or send it to corporate at target.
      Sincerely,

      ****** ******

      Customer Answer

      Date: 03/21/2025

       
      Complaint: 22980649

      I am rejecting this response because:
      They can move this complaint to the main target complaint center. Can they tell me who to contact. Or send it to corporate at target.
      Sincerely,

      ****** ******

      Business Response

      Date: 04/01/2025

      *****,

       

      Thanks for contacting Target on behalf of our guest ****** ******.

      Upon receipt of your contact we reviewed the details of Bonnies recent return. We shared the below details with our guest and havent heard back at this time.

      We empower our store team to make the right decisions for our guests concerning store returns and we try our best to ensure all our guests are informed about the return policies we offer for the merchandise we sell. For items returned without the original purchase receipt, our store policy is to provide any approved refund in the form of a Merchandise Return Card. Unfortunately, returns cannot be overturned once processed.

      In our research, we learned the 50"x60" Electric Patterned Sherpa & Microplush Throw Blanket made by Threshold was discontinued over two years ago and is no longer available for purchase online or in-stores. We hope ****** can find a similar item sold in our current collection to enjoy for years to come. Weve shared ******** feedback regarding their experience for review by our store leaders. Were thankful for the opportunity to review these concerns and consider this matter resolved.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260962724.

       

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation

      www.target.com 

      Customer Answer

      Date: 04/02/2025

      I am rejecting this response because I was told I could buy it online, and I would have kept it. It was an $80 blanket. After such a small refund, I cannot afford another one unless they make up the difference.



      Thank you kindly,


      ****** ******


      ************

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 7th, 2025 my online orders started being cancelled, which started with trading cards. I reached out to customer service and they told me it was because of stock issues and technical reasons. I reached out again a week or so later when it kept happening and was told to reach back out the following week. I called back for the third time and was told my account was flagged as a reseller and I would not be able to shop online anymore, as well as there was nobody else I could talk to higher up. Everything I've ordered over the past three months has been opened by my son and myself. I have not resold anything, I don't know if there is anything Target needs me to do to prove this via pictures of all of the cards or what, but I was hoping to be able to shop online again even if it's at a limited amount. With all of the bots and hype around cards currently, losing the ability to shop online is a big blow in trying to acquire products.

      Business Response

      Date: 03/31/2025

      *****,

      Thanks for contacting Target on behalf of our guest, ******* *******.

      Upon receipt of your contact, we reached our guest to address their concerns. We regret any disappointment, but due to an irregularity with their orders, were unable to offer a different resolution. We've confirmed the guests past orders were canceled due in part to Target.com Terms & Conditions found on our webpage. However, Mr. ******* is more than welcome to shop in our stores for smaller quantities and/or for personal use only.

      We understand they were hoping for a different resolution, and we appreciate the guest's feedback. After review, we believe this concern has been appropriately resolved.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260674543.

      Sincerely,


      *****
      Executive Escalation Business Partner
      Target Corporation

      www.target.com

      Customer Answer

      Date: 04/01/2025

       I am rejecting this response because:

      They wouldn't clarify which part of the ToS I violated, previously they mentioned reselling whenever I called in a couple week ago. I have opened everything I've bought from Target, and offered to show them proof of that, but they do not care. I guess there is a limit of "too much money" I can spend on cards for personal use. With the rampant bot problem Target has had and continues to have, it's unfortunate they took this position with my account as it will make acquiring cards difficult until this craze dies down. If I was selling the cards I would just take the * and move on, but that is not the case currently. Target should work on whatever automated system they have detecting this, and offer resolutions for those falsely caught by it.
    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My target account was part of an online cyber security breach on target.com. Target does not to be taking this matter very seriously. My account was compromised. Someone hacked my account and used up a $500 gift card that was linked to my account. ********************** is not helping me recover my funds.

      Customer Answer

      Date: 03/21/2025

      Thanks for the note. Target has all this info under case #*********. I called in on March 9th. They have not provided a resolution even though they said with 24 hours. The criminal broke into my account and depleted my gift card funds on March 9th. They placed 3 orders online and 5 in store, somewhere in downtown *******. I was in ********* that weekend so I could not have done it.

      Business Response

      Date: 03/24/2025

      Hello *****,

      Thanks for contacting Target on behalf of our guest **** **********.

      Upon receipt of your contact, we understand our guest shared concerns regarding their Target account and a GIftCard being used within the account. 

      After further review, we can confirm our ***************** team has communicated and assisted with providing a resolution to the guest on 3/23/2025. 

      Its possible that someone may have accessed their Target account without their permission. We recommend they change their Target account password as soon as possible. 

      At this time we have no further resolution for the guest and we consider this matter closed.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260680986.

      Sincerely,

      Mercedes
      The Target Team
      www.target.com

      Customer Answer

      Date: 03/24/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:03/19/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am struggling to get in touch with someone from Target over the app and I am reaching out to you to assist me.Theres no one available to assist me with the app specifically the target circle rewards and I need your assistance to get in touch with them.Thanks.Sincerely,**** *********

      Business Response

      Date: 03/24/2025

      *****,

      Thanks for contacting Target on behalf of our guest **** *********.

      Included you will find our response to Mr. ********************** attempted to contact our Guest by phone and email to provide password reset troubleshooting steps. At this time, we have received no further contact from our guest and we consider this matter closed.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260432990.

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation
      www.target.com  

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered 3 projectors for training purposes at my place of employment from Target, when they were delivered the product arrived in the manufacturer packaging with the shipping label 1 of 1. When requesting a call back I did not receive a communication from Target for over a week and was forced to reach out via chat. Target informed me that they would not be able to assist since the package was marked as delivered despite them confirming that only one label was printed and they were shipped in one order, and the error was with the carrier. This could not be the case as the label was attached directly to the manufacturer packaging and it was not in an external box that could fit all items. Target has been unwilling to help and has not allowed me to rectify this issue, effectively charging us triple the price for one item. This level of service is absolutely unacceptable and borderline theft.

      Business Response

      Date: 03/19/2025

      *****,

      Thanks for contacting Target on behalf of our guest ***** ******.

      Included, you will find our response to Mr. ******************* reviewing tracking details and working closely with our logistic team and carrier partner, we have determined the order of concern to have been successfully fulfilled and delivered. Per our terms and conditions, we are unable to issue refunds or replacements. While we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience.

      At this time, we have no further resolution for the guest and we consider this matter closed.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260359343.

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation
      www.target.com  

      Customer Answer

      Date: 03/26/2025

       I am rejecting this response because:

      You have clearly misunderstood the issue that is presented here, I have ordered 3 products, 1 was delivered in a single box. The other 2 items are missing and were not included in the shipment. Your logistics team was not at fault and will NOT be able to tell you the correct information related to this issue, this was your warehouse/ packing team who did not add the requested items to the shipment.

      Again I paid for 3 items-

      1 was delivered, with a label showing 1 shipment. In a correct world where your company was competent, this would be fine,

      BUT

      2 items were not included in this box.

      You have effectively charged me for 3 items, slapped a single label on a box sized for 1.

      This is blatant theft at this point and if this is the level of service you offer to try and rectify this is wilful incompetence at the highest level. You have left me no choice but to dispute this with my credit card holder and get a full refund from your company when I just want what I paid for. I would wish you a good day, but I do not have faith you would do anything worthwhile with it.

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I seem to have been permanently banned from being able to shop at target.com. I called the customer service and they said for security reasons they couldn't give me a reason. I did not do anything different than normal, and I am not a reseller.

      Business Response

      Date: 03/17/2025

      *****, 

      Thanks for contacting Target on behalf of our guest ******* *****.

      Were sincerely sorry for any inconvenience and miscommunication the guest encountered with their recent orders. Our technical teams have confirmed that there was a back end account issue causing the inability to process orders. Were happy to say that this issue has been resolved and that they shouldnt experience any further setbacks placing orders on Target.com. We appreciate the time our guest has taken to bring this experience to our attention and have ensured it has been properly documented and shared with the appropriate leadership.  

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260246627. 

      Sincerely, 

      Asjha
      Executive Escalation Business Partner 
      Target Corporation 
      www.target.com   

      Customer Answer

      Date: 03/25/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I liked going to the Target location on ************** because it's usually well stocked. What I didn't enjoy was your security very obviously following/watching our family. You can't find an employee to ask questions but they apparently have plenty of security employees that are terrible at their jobs. If you don't look like a suburban stepford wife you're not welcome at this Target. We left the pricey coffee maker behind that we came there to purchase and just purchased what we had in the cart because of loss prevention standing around us staring/pretending to do something else in the most obvious way. It was uncomfortable and they must train their staff to profile based on 1980's stereotypes. The situation was so bad it was laughable. I doubt these people are actually catching any legitimate shoplifters. If they do, they are the worst thieves in the history of shoplifting. The reason we were looking so closely at the shelves was because they were poorly marked, boxes were in the wrong place, and there was no one to ask about the item. We shouldn't have even purchased our cart items and left that too. I've tried to get in touch with them multiple times and was assured a member of management would contact me. I have not received a phone call. I'd love to know what exactly we were doing that was so suspicious that you had to have two loss prevention associates follow us. Honestly at this point I'm more angry that the management from this store is blatantly ignoring this and refusing to talk to me. This occurred at the ************* location in **********, **.

      Customer Answer

      Date: 03/17/2025

      I have reached out through Target customer service and called the store.

      Business Response

      Date: 03/26/2025

      *****,

      Thanks for contacting Target on behalf of our guest ******** *******.

      Upon receipt of your contact, we reached Ms. ******* to address their concerns. After discussing their experience,we tendered the information provided over to the Store Director. They will reach out to Ms. ******* to discuss.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260347332.

      Sincerely,

      ***
      The Target Team
      www.target.com

      Customer Answer

      Date: 03/26/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait for the store manager to contact me. If there is a problem I will reach out to *** at Target again.
    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was falsely accused of reselling products and was permanently banned from purchasing from their online website and after many attempts to contact them and get and answer, they just ignore me and dont give me a real answer no matter how many times i try. i just get ignored or get told to wait 2-3 weeks

      Business Response

      Date: 03/17/2025

      *****,

      Thanks for contacting Target on behalf of our guest, ****** ********.

      Upon receipt of your contact, we reviewed ******** Target.com accounts. We regret any disappointment, but due to an irregularity with their orders, were unable to offer a different resolution. We've confirmed the guests past orders were canceled due in part to Target.com Terms & Conditions found on our webpage. However, ****** is more than welcome to shop in our stores for smaller quantities and/or for personal use only.

      We understand they were hoping for a different resolution, and we appreciate the guest's feedback. After review, we believe this concern has been appropriately resolved.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 260237881.

      Sincerely,


      *****
      Executive Escalation Business Partner
      Target Corporation

      www.target.com

    • Initial Complaint

      Date:03/17/2025

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Hot *************** Mario Kart Rainbow Raceway Track Set on 3/10/2025 with a 3/12/2025 delivery date. My credit card was charged on 3/12/2025 but the item was never delivered. According to ***** delivery updates, they received the label on 3/10/2025 but no item has been received for delivery. I called Target customer service on 3/14/2025 to see where my item was only to find out that they have no idea. Faiah explained that there is no delivery date available. I checked every Target store online for the item and no store had the item and you must order online and those stores estimate deliver at or about 3/18 or 3/19. I explained this to Faiah and she could not give any date for delivery.I want the item that I was charged for and have not received.

      Business Response

      Date: 03/21/2025

      *****, 

      Thanks for contacting Target on behalf of our guest ***** *******.

      Upon receipt of your contact, we reviewed Ms. ******** order experience and confirmed a replacement order was processed and delivered to our guest on March 17

      We apologize for any frustration or inconvenience this experience caused. We appreciate the feedback, and we are looking into this to provide a better guest experience.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.

      Sincerely, 

      ********
      Executive Escalation Business Partner 
      Target Corporation 


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