Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target Store

  Penfield Road Penfield, NY 14526

• 

  Target

  10500 Ulmerton Rd Largo, FL 33771

• 

  Target

  11627 W Hillsborough Ave Tampa, FL 33635

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to an online order The item was over $1000 - it came defective and was set up to be returned. It was a TV so it was picked up by **** on the 27th. On the 28th it left the hub from ** to return to IN by that saturday.However the package never got another physical scan and vanished. I called and went into chat support with both target and **** and nothing came over it till wednesday the following week when **** called back after i filed a missing package because target wouldnt do anything. They called back and said that it hadnt been seen but if it does it will get an update for a physical scan That was 2 days ago and still no luck on my return so i can just get my refund. Today target for the 5th time told me to wait more days. This is after they told me on the 3rd that i needed to wait 48hr for some type of resolution. Its beyond 48hr and even tho i fulfilled my return responsibilities i cannot for the love of ****** get a refund until a missing package makes it way back to target. The item has not had any physical scan since the 28th and target uses the system generated response of it being in transit to avoid refunding me.

  

  Business Response

  Date: 06/10/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***** ******.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their experience and took the appropriate actions our end to resolve the issue.
  
  We appreciate the opportunity to look into their inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 269094881.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To The BBB June 5, 2025 ********* was advised to file this complaint on Target. Three days ago I purchased online under my Target Red Account a MjKone Pull Out Sofa Bed Target sold myself for my home in *******. The sofa bed is very, very poor quality from ***** in which the customer has to assemble for $443.49 total with ***** shipping etc. Upon opening the box the "cushions are sealed in a air tight bag" once you open the bag all three cushions expand much larger in size. After trying to assemble this defective product sold by Target, bars bent s**** wholes not matched to s**** the materials together and more total garbage. Target has a so called refund policy for 30 days, I have exhausted trying to get this refunded of $443.49 back to my credit card not my Target Red Card. The Executive offices form the CEO down total deaf ears no concern etc.Because the" cushions expanded twice it's size the box cannot be closed with tape or any other type of securement to return to this Target. Because the box cannot be sealed again because of the expanded cushions, I even offered to take a photo to show this Target refused this as well, the box cannot be returned which is 124 lbs as well. Under the *** a merchant like Target must refund a customer for defective products, I offered to take photos they refused, I asked of their so called guest service this cannot be returned due to the cushions expanding, one employee stated "sent it back" ********* closing, I have wasted way to much time for this Target c*** they sell, Target need to build their products they buy form China to see how a customer has to deal with their c*** they sell. I will be refunded my $443.49 or Target will be subjected to legal recourse I have at my disposal.Target is to credit my card used in said purchase the $443.49 immediately, I can send photos as offered which they refuse to see. I expect the refund as well immediately. Target can right off this garbage bed as a loss. Thank you

  

  Business Response

  Date: 06/12/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ** ********.
  
  Upon receipt of your contact, we attempted multiple times to follow up with our guest by phone to confirm our front-line team did adequately address Mr. ********* order and return issue via email. While we are sorry to hear the item shipped and sold by ***************** on our website did not work out as anticipated. Unfortunately, this merchandise per our Target **************** as indicated in our site's terms and conditions will need to be returned to Target during the items return policy period in order for a refund to be issued.
  
  We appreciate the opportunity to review this inquiry, and we have made confirmed Mr. ******** has been made aware of the available return options for this product. Once we have received the merchandise from their order **************, we will be happy to initiate and finalize a refund.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268958289.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have saved my Target gift cards for over a year and finally was getting ready to order my iPad only to have trouble doing so on line because they did not have it in store. I called the main Target number on my card I was on the phone for almost a hour getting switched to three different people and then finally the person tells me hold on. They are going to connect me with the department I need to talk to and after an hour I get disconnected so I just called once again today and got a hold of someone else and they told me they could not help me. My problem is that theyre telling me I can only use 10 of my gift cards at the time which is ridiculous and I just don't understand they are my gift cards from buying products from them and I was told by the last person I talked to you that they would be able to merge them so that I purchase my iPad online but once again Im being told that, nope I cannot, but I can go in the store and do it which they dont have the thing in the store, but-then I was also told by the another person that I could not use all in store ! I have been a loyal customer I spent a lot of money and I getting no help. All I wanna do is spend my gift cards, which is my money on a product and I am having such a hard time even getting someone to help me. It is very disappointed. Hopefully, I can get some type of help or phone number or something to contact so I can purchase my product. .

  

  Business Response

  Date: 06/05/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***** ********.
  
  Upon receipt of your contact, we connected with our guest to discuss their GiftCard concern. We were able to share additional information regarding this situation and our policies related to the concern.
  
  We apologize for any inconvenience this experience caused and appreciate the opportunity to review the matter. We do consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268862259.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner
  Target Corporate
  www.target.com

  Customer Answer

  Date: 06/06/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***** contacted me and we talked and I must say she was one of the nicest and most understanding person .We talked for a while and she explained everything to me and understood my frustration.I am very pleased with the outcome and will continue to be a loyal customer of ********************** !

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I bought a pair of Jeans from Target - one in January, second one in February. I called in the January pair of jeans ($19) as not true to size and was issued a gift card or $19. Months later my debit card got charged $19 and the gift card was voided. I've tried calling support and they were not able to tell me where the charge came from. I've contacted the bank and they reversed the charge. About a month later, now, I am once again being charged $19 for God knows what. I don't know why Target is messing with me. You approved a refund and then you took it away??? Things don't work like this. This is an official complaint to explain that Target is making unauthorized charges to my debit card. I still want to remain Target's client, bu Target has to return my money back and stop sneaking these charges in on me. Otherwise, I will become very ****** (I will be contacting my bank tomorrow) and will have to tell my bank to reverse the charges and BLOCK Target from stealing money from me. I suggest you get back in touch with me ASAP. My email on Target's website is *********************** and my phone number is ************. Thank you and I'm looking forward to a peaceful resolution to Target's s**** up.

  

  Business Response

  Date: 06/10/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest **** *********
  
  Upon receipt of your contact, we reached our guest to address their concerns about an extra charge showing up on their account. Our credit team reviewed Igors account and issued a courtesy credit for the extra charge. In addition, a small apology gift card was issued to **** for the inconvenience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 268861138.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com

  Customer Answer

  Date: 06/10/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me after I receive the credit. So far only the gift has been issued. 

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spreetail says they've issued me a refund on Friday 23rd but I still haven't gotten it. I talked to a women yesterday at customer support and she said the refund was completed. Refunds take 3-5 business days, well It's going on 7 days right now and I still haven't gotten my money. It has never taken this long to receive a refund before, please check and see what's going on. The order number is #***************

  **BBB NOTE: Appears complaint was initially submitted against Spreetail ********* **). Spreetail responded to the complaint, referring the guest to Target for next steps on their refund. Now sending complaint to Target for response.**

  

  Business Response

  Date: 06/03/2025

  Hello, ****, 
  
  I apologize for taking the day to get back to you and that this issue is even occurring. I wanted to verify with the various financial teams to make sure your refund was refunded. We do see the refund with Target and they should be able to release the refund to you. Target can be reached at ****************. This is their online support number. If they have any issues, they can give us a call. Again, however, this is out of our hands at this point as the refund is sitting with Target and should be able to be released back to you at this point. 

  Customer Answer

  Date: 06/03/2025

  Ive called target multiple times and they won't refund me unless you contact them and tell them to. You need to send them an email or something and tell them to release my money. That's what they keep telling me. when I call spreetail support they claim they can't contact target and that target has to contact them.

  

  Business Response

  Date: 06/06/2025

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest **** Page.
  
  Upon receipt of your contact, we understand our guest was concerned about not seeing their refund reflect.
  
  We can confirm the refund was processed on 06/03/2025, we ask the guest to allow up to 7-14 business days from that date to reflect back to their form of payment. If the guest does not see the amount in their account, we ask they partner with their bank institution.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268860930.
  
  Sincerely,
  Mercedes
  The Target Team
  www.target.com
  
   

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order *************** with Target for dishware, which arrived completely shattered due to negligent packagingno bubble wrap, foam, or protective materials. While unpacking the box, I was cut by broken glass (I am an 82-year-old customer with limited mobility).Despite multiple attempts to resolve this with Targets customer service, they:Refused a refund/replacement unless I provided photos (impossible due to a broken phone camera).Suggested I return the hazardous, broken items in-store, forcing me to handle dangerous glass again.Dismissed my concerns with an unprofessional Enjoy the rest of your day message, closing the chat without resolution.This is a clear case of:Breach of contract (goods arrived destroyed).Negligent packaging (no industry-standard protections).Failure to accommodate a disabled/elderly customer (no alternative to photo proof offered).

  

  Business Response

  Date: 06/05/2025

  *****,
  

  Thanks for contacting Target on behalf of our guest ******** ******. They contacted you requesting assistance with a refund for an order that arrived broken due to improper packing.  
  

  Included you will find our response to *** ********.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268751976.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com
  
  *** ********,

  Thank you for contacting Target through the Better Business Bureau. I received a copy of your concerns and wanted to reach out to you.Please accept our apologies for this disappointing and frustrating experience.

  After receiving this information, I did some research and confirmed that you have been refunded for the dishware. In addition, our team correctly submitted this information to our claims reporting center. Someone from there should be reaching out to you to discuss your cuts.

  Its very disappointing to hear that the dishware was not properly packaged for delivery. I have shared that information with the leadership team at the distribution center that fulfilled your order. In addition, I will review your communications with our ************** team members and share feedback as appropriate.

  We value you as our guest and very much appreciate your bringing this to our attention.

  Thank you again for reaching out to share your experience.

  Sincerely,

  ***
  Executive Escalations Business Partner
  Target Corporation

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought swimsuits online at Target.com. I tried to return an item from within the normal 90 day return window, and was told it was ineligible as the return window had passed. Turns out there was a 30 window. Apparently there are some 3rd party vendors that have different return policies. This was not made clear when I purchased online, nor in my order receipt, so I asked for an exception. I was told by Target customer service that there was nothing they could do, as their hands were tied with the contract with the vendor. Very disappointing and terrible customer experience. Now Im out $300.

  

  Business Response

  Date: 06/03/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* ********.
  
  Included, you will find our response to Ms. ******************* regret our guests disappointment with their items sold and shipped by the third-party Target ************* they ordered from.
  
  We can share the return policy information for the items ordered was listed under the Shipping and Returns portion of the item details for all of the items our guest ordered.
  
  For more information regarding third-party Target Plus purchases, we encourage our guest to review our Terms and Conditions.
  
  While we are not able offer the return policy exceptions on behalf of our Target ************* our guest was hoping for, we appreciate the time they have taken to share their concerns.
  
  At this time,we have no further resolution for the guest and we consider this matter closed.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268691332.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 06/12/2025

   I am rejecting this response because:
  
  Target does not clearly state that there is a shorter 30 day window for returns for these third party items on their Returns Policy section, which is misleading.
  

  Text from Returns policy on website states: Target ************* Return Policy
  Most unopened items sold by Target Plus in new condition and returned within 90 days will receive a refund.

  This is where a consumer would check for the return policy after they purchased the item and decided to return it, not on the item page when they are purchasing the item, as Target expects. 

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 30, 2025 I called the ************* location because they forgot to give me a credit for $8.81 on a product I returned. 3 Times guest services hung up the phone on me and I was not able to talk with *****, the store manager who made the mistake. I called the ***************** location to talk to the store manager to as what I should or could do and ******* decided to speak on my behalf and the store manager would not come to the phone. I let ******* know speaking on my behalf was not professionally and she hung up the phone on me. I am now still on hold for the Commerce Township Store Manager to ask why I was treated this way and why it would EVER BE OK for someone to speak on my behalf. I believe ******* answered the phone again and once again I am on hold, 5 minutes and counting. Called back the ***************** mi store, had to go through HR was put on hold then I was able to speak with *** who seemed to think this was very funny as I heard it in our conversation and confronted her about it. I am waiting on hold to get the DM number to call and address these concerns.

  Customer Answer

  Date: 06/02/2025

  I went to the Target store ************* and ***** the store manager did my return of several items. two items returned were king size quilted pillow protectors, $8.81 each but was only given credit for one of them. I have checked my credit card statement and only one return is showing for $8.81. I have not been able to get a hold of anyone in the store because every single time I call and press two for guest services they hang up the phone the first time I called they hung up on me 12 times the next day that I tried to call it was a few times and today it was just once and I was not about to try again. I have not heard back from *****, the store manager because she will know which product was returned and that she made the mistake and didn't give me credit for two of them

   

   

   

   

  

  Business Response

  Date: 06/12/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* ******.
  
  Weve attempted to contact our guest by email and are currently waiting for a response. Well get back to you with our resolution as soon as we receive a response from our guest.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268861892.
  
  Sincerely,

  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My orders would get frequently cancelled on target.com for "technical issue". So I made a new account. I lost my switch 2 preorder because of this. I demonstrated the issue to an agent, and they accused me of being a reseller (I literally had nothing to hide, that's why I told them I made a new account so I could demonstrate the problem). I was just trying to make sure I wouldn't lose a chance at another switch 2 preorder. I also sometimes purchase pokemon cards (never go over targets limits). Now it seems as if my physical address is banned and they told me I can only shop in store from now on. This has been the worst customer experience I've ever had. I literally made another account because I don't want my orders to get cancelled. Apparently I'm a "reseller" when I've never resold an item I've purchased off target. I work full time and going to shop in store all the time is not an option. This has been such a terrible experience and I hope something could be done about this. I have never broken quantity limits. I never tried to get past any limits. I never tried to break any rules. I was just tired of all my orders getting cancelled every other day. So I went to look for answers with Target support and they responded by banning my account and basically telling me "oh well, go shop in store". Seriously not okay. I don't want any gift card, I don't want any money. I just want whatever restrictions that are placed on my personal information (I believe my address is flagged by the system or my card) and be lifted. I want the restrictions lifted off my account because they should have never been put on in the first place.

  

  Business Response

  Date: 06/02/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest, ***** ********.
  
  Upon receipt of your contact, we reviewed Husni's concern with their accounts. We regret any disappointment, but due to an irregularity with their orders, were unable to offer a different resolution. We've confirmed the guests past orders were canceled due in part to Target.com Terms & Conditions found on our webpage. However, Husni is more than welcome to shop in our stores for smaller quantities and/or for personal use only.
  
  We understand they were hoping for a different resolution, and we appreciate the guest's feedback. After review, we believe this concern has been appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268321221.
  
  Sincerely,
  
  
  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com
  

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I purchased a 250 dollar glass cabinet from target.com. It was delivered and left in the middle of my driveway with out notice in the rain for the entire day. Box says dont get wet. Box was destroyed and product damaged. I called customer service they said you have to return to the store. The product is 6 ft long 160 lbs and I have no way to return. I was hung up on 2 times and finally told too bad. I then got in contact with manager ******* who was so rude. Pretty much told me to ******* never get a refund. Told me to transport it price by price to the store. I asked to speak with her manager. She then replied no Im the highest. I do what I want and make the decision. Told her I was filing a bbb complaint she laughed and said they dont do anything anyway. I have spent 5 hours on the phone. And want a refund and to speak with someone at corporate.

  

  Business Response

  Date: 06/16/2025

  Steve,
  
  Thanks for contacting Target on behalf of our guest Clint Foster.

  Upon receipt of your contact, we contacted our guest to
  address their concerns. We’ve issued a refund back to the original method of
  payment. Please allow 1-2 days for the funds to be made available by the card
  issuer.

  As always, we appreciate the assistance you provide us with
  our guests. If you have further questions, feel free to contact Target at
  800-440-0680 and reference case number 268322141.

  
  Sincerely,
  
  Robyn
  Executive Escalations Business Partner
  Target Corporation
  www.target.com