Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Distribution Center

  3001 Archer Dr Chambersburg, PA 17202

• 

  Target

  Dayville, CT 06234

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item costing approximately $100 on 5/11/2025. Target asked for an updated address because they couldn't find the apartment I wanted it delivered to. I added more detail to help them find it. I told their customer service I didn't want a refund because it's no longer on sale. They refunded it anyway. I will now have to pay %50 more to reorder it. I should be able to reorder it for the sale price.

  

  Business Response

  Date: 05/27/2025

  Hello *****,

  
  Thanks for contacting Target on behalf of our guest ***** ****.
  
  Upon receipt of your contact, we understand our guest did not receive their recent delivery to due an address issue.
  
  After further review, we can confirm the guest placed another order for this product. We were able to adjust the price to reflect the original order amount. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267553127.
  
  Sincerely,
  
  Mercedes
  
  The Target Team
  
  www.target.com

  Customer Answer

  Date: 05/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2025, I contacted Target customer support to request a price match on a ******* product I had in my cart. The agent confirmed eligibility and adjusted the price, urging me to place the order immediately.However, I later discovered that my Target account had been accidentally registered with a typo in the email address ******************** a mistake I wasnt aware of until after the order was placed. This error resulted in my full name, home address, and order details being sent to an email account I do not own, which may belong to a stranger with a similar name.I asked the agent to correct the email or cancel the order, but was told repeatedly that email changes could not be made via chat, and was directed to a phone line that turned out to be an automated system with no help. I was left without support while my personal information was ************** make matters worse, I had just applied a Target gift card to the wrong account and now have no way to recover it.This is a clear privacy and security issue, and Target failed to respond with urgency or provide any meaningful resolution despite my distress and repeated requests.I am requesting that Target:Cancel the affected order;Remove my home address and personal data from the incorrect account;Recover or reissue my Target gift card;Investigate why unverified accounts can be used to place home deliveries; and Offer an apology for the mishandling and lack of adequate customer support.

  

  Business Response

  Date: 06/02/2025

  *****, 
  

  Thanks for contacting Target on behalf of our guest Safffron ***.
  

  Upon receipt of your contact, we reviewed our guest inquiry and confirmed Safffron contacted Target via phone on May 20 as requested.  We were able to assist them with their requests and concerns.
  

  Were sorry to hear they were disappointed with our process for updating the email address associated with a Target.com account. For security reasons, were unable to make such changes via chat or email.
  
  We appreciate the time Safffron took to share their experience and apologize for any inconvenience. Ive documented their feedback and shared it with the appropriate leadership teams.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation 
  
  

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently created a Target.com account. I now want to delete my account, but cannot seem to do so. Every time I fill out the online deletion form provided to me by a target chat **** I get an email saying that I didnt provide enough of my acct info in the form or that I filled out the form with incorrect acct info. I have verified that I am in fact submitting accurate acct info in this account deletion form, and that I am filling out the form beginning to end. I dont see how such a basic request is so difficult to fulfill. I need my Target account deleted, not disabled but entirely deleted. My acct is underfirst name: P last name: L Email: ********************* Phone: ************

  

  Business Response

  Date: 06/07/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** ******.

  Were currently in the process of researching the matter with partners and will provide a substantive response within a reasonable timeframe. I appreciate your patience,as well as that of ***** ******.If you have any immediate questions or concerns, please contact me at ************ and reference case number 267358246.

  As always, we appreciate the assistance you provide us with our guests.
  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 06/10/2025

  Good afternoon, 

  Im a bit confused with your response to my BBB complaint. Youre reaching ***** ******, to my knowledge no ***** has been involved in my case. Is there a ***** involved I should know about?  

   

  
  

  Customer Answer

  Date: 06/12/2025

  Understood, Target has been in contact with me by email regarding this matter. That said, we can close out this complaint 

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 5/20/2025 at target for 9 items. My order was canceled by the store unexpectedly without explanation. I called customer service and they were told that they spoke to me about the canceled order which was not true. My phone number was not saved in my target account to make a phone call at the time of the order. I saved my phone number in my account after the order was canceled. I received an email stating a refund will be given back. Later on after 8pm, an email was sent that my return was approved and I will not receive a refund for the canceled items. I never returned anything when they canceled my order. They have taken my money and will not return it back to me. An investigation will be ensue by law enforcement as well.

  

  Business Response

  Date: 05/26/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******** ********.
  
  After receiving Danielles complaint, I reached out to discuss their concerns. I confirmed they were refunded for their missing order and issued a small goodwill gift card for their experience. They appreciated the reply.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 267327050.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought 4 **** egift cards from target online and they sold me some damaged egift cards and will not replace them and I called **** and they told me to call target back and then they lied to me and said that they sent me replacement new egift card and they were the same ones all I want is 4 new egift cards please.

  

  Business Response

  Date: 05/30/2025

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest **** *****.
   
  Upon receipt of your contact, we reached our guest to address their concerns. We can confirm the guest received refunds for these **** Egiftcards orders.
  
  Since these orders were refunded, we are not able to provide replacements.

  At this time we have no further resolution for the guest and we consider this matter closed.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267326745.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the 14 day trial with target, my email is ******************* but upon reviewing my credit card statements I have two charges in February and march for the membership, if I knew it was still active I would have used the benefits, but I did not use it at all and would like to confirm that it is now cancelled since I don't have any more recent monthly charges and I would like a refund of the two 9.99 charges

  

  Business Response

  Date: 05/27/2025

  *****,
  

  
  Thanks for contacting Target on behalf of our guest **** ********.

  Upon receipt of your contact, we researched our guests concerns;included you will find our response to Ms. ****************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267210908.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com
  
  
  
  
  
  ****,
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience.

  We understand you were charged the Target Circle 360 monthly membership fee in February 2025 and March 2025 though the membership was cancelled after the two-week trial. We located four accounts with trials activated between December 2024 and February 2025 and confirmed all memberships were cancelled successfully. Though the trial offer was for two weeks, the redemption across multiple accounts provided eight weeks of service. In March we issued a refund for two membership charges; we are unable to issue any additional refunds at this time.

  While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback.

  
  Sincerely,
  

  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

  
  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a jacket via ***** (tracking ************) and it was delivered on 5/14. on 5/17 I received an email from target stating "your return has been denied". I have online chatted with several agents who can't do anything to help me. There was no reasoning as to why my return was denied, and now I am out the money and the jacket that I sent back. I just want my money back

  

  Business Response

  Date: 05/19/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******** ********.
  
  Included, you will find our response to Ms. ******************* regret our guests disappointment regarding their declined return.
  
  We can confirm the return was declined pursuant to our return policy terms and conditions.
  
  We invite our guest to review our Terms and Conditions for more information regarding returns. While we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267123449.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because:
  My issue has not been resolved! Again, I returned my item exactly as it was sent to me. How is this against Target policy? No one can give me a straight answer as to WHY my return was even denied, and even the executive level can't do anything to help me with my return. I want to keep this open and request someone to look into this further. 
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dining table from target item came with missing and damaged pieces when called to get a new pieces sent to me and asked for 50 percent off they said they can't do anything.

  

  Business Response

  Date: 05/23/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest, ****** *****.
  
  We want our guests to love the items they purchase from us and while its our focus to deliver your item as expected, despite our best efforts, this isnt always the case. We apologize for any frustration or inconvenience this circumstance caused.
  
  Our ************** team reached out to our Vendor Partner to share this concern. As the part that was needed could not be replaced, our partners offered to send out a replacement table at no extra charge to our guest or to process a refund. Rohini requested a refund which was processed on 5/21 to credit their original payment method.
  
  Weve provided feedback to the appropriate teams so that we can continue to improve and we hope to serve them better in the future.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267085615.
  
  Sincerely,
  
  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com
  

  Customer Answer

  Date: 05/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like to respectfully request a review of my recent flagged account / suspension. I believe this may have been an error, as I am not a reseller and have never intended to violate Targets Terms of Service.I am a passionate consumer and collector, particularly of Pokmon products and Sports cards, which is why Ive made multiple purchases in that category. These items are for my personal collection and enjoyment, not for resale in any form. My account has been flagged as a reseller and any orders I try placing are getting cancelled without explanation which is what prompted me to contact a customer service agent through chat that informed me of the flagged account. I even tried placing an order for plastic containers and snacks (completely unrelated to what I normally order) and the order was cancelled.Logically, how much money could I possibly make from the quantity I've ordered from my account if I was a reseller? It doesn't make sense. I could see an account getting flagged if they were buying cases and cases of products, but if you look at my account you'll see the majority of ALL of my orders have been cancelled by Target in the past and the quantity I've received is quite small.Please investigate this matter and lift the flag and explain to me what has happened for the flag to be placed on my account in the first place, so the policy isn't accidentaly violated in the future.

  

  Business Response

  Date: 05/23/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest, ******* ******.
  
  All Target.com accounts are subject to our Sites terms and conditions when they are established. Any account or order can or will be susceptible to review at any time. We regret any disappointment, but due to an irregularity with their orders, were unable to offer a different resolution.
  
  We've confirmed the Mr. ******* past orders were canceled due in part to Target.com Terms & Conditions found on our webpage. However, Mr. ****** is more than welcome to shop in our stores for smaller quantities and/or for personal use only.
  
  We understand they were hoping for a different resolution, and we appreciate the guest's feedback. After review, we believe this concern has been appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267081119.
  
  Sincerely,
  
  
  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husbands account was hacked , someone made an online order from target Levittown , ** , for $217.24 , we called our bank they refunded the money only for target to say it was him and they took the money back out of our account . After many trips and calls between us and target they are not willing to help us claiming they only hold onto video evidence for 30 days , their investigation says that he was the one that showed up to pick up this order , this person never had to show proof of identity. At this point we are left with no help .

  

  Business Response

  Date: 05/27/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******** ******.
  
  Upon receipt of your contact, we reviewed their concerns. We regret any disappointment, but were unable to issue any refunds for this order. At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267084315.
  
  
  Sincerely,

  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com