Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

• 

  Target Distribution Center

  3001 Archer Dr Chambersburg, PA 17202

• 

  Target

  10500 Ulmerton Rd Largo, FL 33771

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an food order with target on the online app I only purchased food with my EBT card I was charged ***** when I wasnt supposed to be charged because I only purchased food items this was Friday I have never had my money being taken out of my account for food items if so my money would only be held for a couple hours then released I waited for my money to be returned because I had issues with my delivery my drink items were placed on the dirty ground without any protective container like a bag once I gotten my food into my apartment some items were dirty with dirty particles on the box and some of my food packages was broken I wasnt going to report the issue until my money wasnt returned that was the same money I was going to pay the delivery with but they held my money for no reason why should I tip someone with bad service his job is to deliver for Shipt I dont have to reward bad habits why should my food every touch the dirty ground if there are bags why should their be dirty particles on the packaging of my food why is my food packaging broken because someone just threw it in the bag and why is my money being yeld when it was never held before my money had yet to be released and I received poor customer service and delivery service this is a billion dollar company holding my money ****** how dear they with poor service I never had any issue before like this

  

  Business Response

  Date: 06/04/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest, ******** *****.
  
  Upon receipt of your contact, we reviewed Ms. ****** order and May ****************************** ****** was correctly advised of the **** authorization hold of $47.41 which expired on June 3.
  
  For orders placed using a Target GiftCard or SNAP funds, we cant re-authorize them once the original order is placed. So, we need a charge card (credit/debit) to hold a percentage of the order total in case of a possible overcharge due to any item substitutions.
  
  Also, at that time, Ms. ***** reported their concern with how some of the items were left. Their feedback was provided to the appropriate team for further review. We sincerely apologize for any frustration and inconvenience. If you are not fully satisfied with your purchase of items sold by Target, you may return it in accordance with Targets Return Policy.
  
  We're always looking for ways to create an exceptional shopping experience for our guests, and their comments help us see where we can improve.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267996334.
  
  Sincerely,
  
  

  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com
  

  
  

  Customer Answer

  Date: 06/05/2025

   I am rejecting this response because: what was written in response was wrong I was not told that my money would be released on June 3  I was told 7 days or less it was passed 7 days I have ordered from target several times before and they have never held my money this long they would release it within one to two hours tipping is an extra bonus I dont pay for delivery because thats why I pay target for delivery if I dont receive good service its my right not to tip my food way place on the dirty floor some of the food packaging was broken because of how it was bagged and some had dirty particles on it I didnt have a good experience with my delivery and I shouldnt be punished for not tipping for bad service my money should not be held by a billion dollar company if they want to tip their employees fine but my money shouldnt be held responsible for poor customer service I pay for a service I should receive good service just like they received their payments treat people with respect or else be like ***** and other stores that closed down 
  
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worker in electronics, *****, locks all Pokemon cards up in his cabinets and only sells them to who he wants. This morning I was there as the vendor gave me boxes full. He only allowed the line of people waiting to get 4 boxes, 1 each then gave none to the rest and put up a sign saying no more Pokemon cards. Come back at noon to do some shopping and hes selling a $60 boxes full of cards to someone else but not before lying to them first saying they had none. The patron must be used to Kevins odd gatekeeping of cards and asked him to prove there was nothing in the cabinets and lo and behold there was plenty. I dont see how this is okay at all.

  Customer Answer

  Date: 05/27/2025

  ***************
  ********************************

  

  Business Response

  Date: 06/04/2025

  *****,

   

  Thanks for contacting Target on behalf of our guest ***** ******.

  We aim to provide an equitable guest experience for all guests when shopping for highly anticipated merchandise. As a result, our stores implement Target policy on purchasing limits on certain trading card items. Weve shared Shawns feedback with the Chambersburg store leadership,and well continue to follow best practices on this policy to avoid future confusion.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268753278.

   

  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't allow me to return order within return policy date that is peeling.

  Customer Answer

  Date: 05/27/2025

  Have not been allowed to return phone case that is within return policy date via in store or online. Second tech item I have bought this year where it states it cant be returned even though its within the date. Tried returning Barbie game bought in store in February due to glitching back on 2/22 & was only offered store credit, so I did not return it & kept a broken game because store credit shouldnt have been offered when the receipt clearly stated 3/17 is the date it needed to be returned for money back. Now I have the Apple chalk phone case I bought online that is doing the same thing but no explanation.

  

  Business Response

  Date: 06/03/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* ******.
  
  Upon receipt of your contact, we reviewed their order. We're sorry to hear the item didn't work out. This item must be returned within 14 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup. The item shipped on 5/8/2025 and would have to be returned by 5/22/2025. We apologize for any disappointment but we are unable to issue a refund or replacement.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268752312.
  
  Sincerely,

  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

  Customer Answer

  Date: 06/04/2025

   I am rejecting this response because:
  
  I clearly mentioned in my original complaint I have tried returning it before the f****** return date and it clearly stated it was out of the return f****** window when it actually f****** was not on multiple occasions. This is the SECOND item I have bought that from Target that has done this and the first time I just took a loss because you all clearly did not give a f*** or know how to figure it out. I will chargeback this entire purchase with my bank and show them the proof of me trying to return in store & online before the f****** 22nd & it stating it cant be returned for my money back. S*** a** customer service and I will be filing a complaint with the *** f****** ridiculous you all sell companies sh*t/faulty products & then dont allow anyone to return it.

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $374 order with Target that was marked as delivered by *** on April 18, 2025, to my address in **********, ** but I never received the package. I have reason to believe it was stolen.I attempted to file a stolen package claim directly with *** and received this message:Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. [***:E022]This clearly shows that Target has blocked the claim process, leaving me unable to seek a refund through the carrier. Since I paid through Venmo, and Target has refused to assist me with a refund or replacement, I am now out $374 with no merchandise.I am requesting a full refund or immediate reshipment. Target is the shipper of record and is responsible for resolving this issue under the ************************* Mail Order Rule.If this cannot be resolved promptly, I will escalate through the *** and media outlets. Please help resolve this matter.

  

  Business Response

  Date: 06/03/2025

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest Yaya *****.
  
  Upon receipt of your contact, we understand our guest claimed their package was stolen. 
  
  Its disappointing to hear they didnt receive this Apple iPad. This situation certainly isnt typical or the experience we expected. 
  
  We confirmed this parcel was delivered by *** and confirmed the shipment was delivered without incident, as expected, to the address submitted on the order. As referenced in our terms and conditions, when merchandise is purchased on our site the risk of loss and title passes to the purchaser upon delivery to the carrier.
  
  Because of this, we are not able to offer a refund or replacement of the product. If they believe the shipment may have been removed from their premises after the confirmed delivery, wed recommend reporting it to local law enforcement.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267980706.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items from target.com. I only received one of the two items that I paid for. The product came in a box that could only physically hold 1 of the 2 items.When I contacted their customer support they refused to refund me for the missing item and closed my inquiry and said they would provide no further action on my request to be refunded for the non-delivered item.

  

  Business Response

  Date: 05/27/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******** ******.
  
  Included you will find our response to Mr. ******************** reviewing tracking details and working closely with our logistic team and carrier partner, we have refunded the guests item. Refunds to a third-party card typically take up to five business days after we have approved the refund.
  
  We appreciate the time our guest has taken to bring this experience to our attention and have ensured it has been properly documented.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267979791.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 05/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I shouldn't have to have gone this far to receive a refund for an item you never sent. 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a smart tv from Target. I returned the tv for a refund. They argued with me and said they did not receive the merchandise back. I have the tracking number stating they did get it back. They are refusing to give me a refund.

  

  Business Response

  Date: 05/30/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* *****.
  
  Upon receipt of your contact, we reached our guest to address their concerns. During our call ******** confirmed that the issue had been resolved and a replacement TV had been sent. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 267981006.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***************************** Maker on 3/2/25.. item was ordered online and arrived a few days later. Used 2-3 times total. Each time it was very loud, wake up the whole floor loud. I reached out on 5/4/25inquiring about possibly returning the item. I talked to ***** via chat around 7:30 AM CDT. I told him the issue, that I have no box, etc. He insisted that as long as it was in good shape the item would be fine if it was used without a box. I even suggested I could contact the manufacturer myself if he thought it would be any issue. He insisted again that it would be fine.Item was packed up safely and shipped back via prepaid target label the same day (5/4). Tracking number shows it was delivered to back to Target 5/7. As of today (5/23) it still shows waiting for return. I received an email today stating that they were unable to verify the contents of the package so my return was denied. I reached out numerous times to get a resolution. I was told that no manager was available on my phone call. Chatted and kept getting the same response of the decision is final, and you received resolution. No resolution was received other than Target denying return. I specifically questioned the chat agent on 5/4. I was told it would be no problem. At one point a chat agent on 5/23 said I need to reach out to the carrier to file a claim. This was sent via prepaid label from Target. I reached out to the carrier. The carrier will do nothing for me since it is under the Target account. I chatted back with Target immediately and told them the issue. They again told me to contact the carrier as if they didnt even listen to me. Target not only didnt care that the chat agent told me one thing and another happened, but they refused to do anything. If the item didnt arrive, that is something Target needs to take up with **** My tracking shows delivered. Very disappointing and a slap in the face to the consumer. $162 was stolen from me by Target.

  

  Business Response

  Date: 05/30/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest **** ****.
  
  Upon receipt of your contact, we have reviewed their order and issued a refund. We ask they allow 5-7 business days for this refund to be reflected.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267981295.
  
  Sincerely,
  
  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I preordered two ******** Switch 2s on 4/24/2025. I endured hours of poor website performance due to (entirely predictable) demand for which the business did not prepare. After completing two separate transactions, I contacted my bank to confirm that both transactions were legitimate, planned and authorized. THREE WEEKS LATER, I received an email that there was an authorization issue on one of my orders. This was sent on a Friday, and my order was cancelled on Sunday. I typically do not check my email outside of business hours. And due to the amount of spam messages sent by the business, my email account automatically sorts their communications into spam. No other form of communication was provided, even though the business has my phone number and other contact methods. I am now not able to re-order my items due to the unreasonably small window to correct THE BUSINESSES ERROR. I contacted customer service where I was a read a script and declined assistance. I am rejecting this resolution on the grounds that I was not provided with sufficient notice that there was any problem with my order. This should not be a problem to begin with, and I have not been made whole.

  

  Business Response

  Date: 06/03/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ********* *******.

  Upon receipt of your contact, we researched our guests concerns; included you will find our response to Ms. ***************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267997314.

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com 
  
  
  
  
  *********,
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience.

  We understand your ******** Switch 2 Console + **************** Bundle order was cancelled. As it turns out, Target sends a reauthorization hold request when the card issuer allows the initial hold to expire; **** allows holds to expire after seven days. There wasnt any update to the payment method within the two days provided in the notification email causing the order cancellation;we are unable to reprocess this order for delivery. Please partner with your card issuer if you have additional concerns with the reauthorization failure.

  While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a laptop for 489 dollars for my son birthday which was at the end of the month of purchase when he opened it and only had computer for three days the computer screen turned blue and when I tried to return it to target they told me well too bad the return policy expired and its one day over so **** upon the source discretion if they wanna honor the one day over its expiration date and they said the only thing I can do is HP and it is fairly impossible to contact HP They couldve took it if they wanted to but the store is stating that because of policies only good for 30 days and there was 3031 days in the month and it was one day over day expiration date they could not take it now I am stuck with a computer that I cannot use and its defective.

  Customer Answer

  Date: 05/23/2025

  Target was the one that told me to contact ** and I didI actually contacted HP and they told me that the computer was sold to me with software being at a date and that I would have to manually purchase the software myself out-of-pocket but when I called target target was stating that it was covered under warranty and ** is stating that the software is out of date and that target sold me a computer with out a date software and that And I will be charged out of pocket for this because target sold me and added a date computer without a date software and now Im gonna be charged out of pocket

  

  Business Response

  Date: 06/02/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***** ********.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their purchase experience and took the appropriate actions our end to assist in resolving the issue.
  
  We appreciate the opportunity to review their inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267981582.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out because I recently noticed that an item I returned in-store still appears as a purchase on my records. I want to make sure the refund was properly processed.The item in question is a black backpack, and I have the original receipt for the return. The receipt number is: REC#2-5101-1833-0075-0231-7.Could you please confirm whether the refund was issued for this item?Thank you for your help,****

  Customer Answer

  Date: 05/23/2025

  Refund was suppose to be back to my original payment ****************. Its been over two weeks, I havent seen anything on my bank statement. I think the cashier forgot to complete the transaction. 

  

  Business Response

  Date: 06/04/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest **** *********.
  

  Upon receipt of your contact, we reviewed Reess inquiry and found they contacted Target via chat on June 3 to inquire about their refund. **** was offered a Target GiftCard to refund them for the item, and they accepted. **** was advised of the gift card details.
  

  We apologize for any frustration or inconvenience this experience caused.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 258991774.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation

  
  

  Customer Answer

  Date: 06/05/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.