Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Target Corporation has 61 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target Store

  Penfield Road Penfield, NY 14526

• 

  Target

  2747 Gulf to Bay Blvd Clearwater, FL 33759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I preordered two ******** Switch 2s on 4/24/2025. I endured hours of poor website performance due to (entirely predictable) demand for which the business did not prepare. After completing two separate transactions, I contacted my bank to confirm that both transactions were legitimate, planned and authorized. THREE WEEKS LATER, I received an email that there was an authorization issue on one of my orders. This was sent on a Friday, and my order was cancelled on Sunday. I typically do not check my email outside of business hours. And due to the amount of spam messages sent by the business, my email account automatically sorts their communications into spam. No other form of communication was provided, even though the business has my phone number and other contact methods. I am now not able to re-order my items due to the unreasonably small window to correct THE BUSINESSES ERROR. I contacted customer service where I was a read a script and declined assistance. I am rejecting this resolution on the grounds that I was not provided with sufficient notice that there was any problem with my order. This should not be a problem to begin with, and I have not been made whole.

  

  Business Response

  Date: 06/03/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ********* *******.

  Upon receipt of your contact, we researched our guests concerns; included you will find our response to Ms. ***************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267997314.

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com 
  
  
  
  
  *********,
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience.

  We understand your ******** Switch 2 Console + **************** Bundle order was cancelled. As it turns out, Target sends a reauthorization hold request when the card issuer allows the initial hold to expire; **** allows holds to expire after seven days. There wasnt any update to the payment method within the two days provided in the notification email causing the order cancellation;we are unable to reprocess this order for delivery. Please partner with your card issuer if you have additional concerns with the reauthorization failure.

  While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a laptop for 489 dollars for my son birthday which was at the end of the month of purchase when he opened it and only had computer for three days the computer screen turned blue and when I tried to return it to target they told me well too bad the return policy expired and its one day over so **** upon the source discretion if they wanna honor the one day over its expiration date and they said the only thing I can do is HP and it is fairly impossible to contact HP They couldve took it if they wanted to but the store is stating that because of policies only good for 30 days and there was 3031 days in the month and it was one day over day expiration date they could not take it now I am stuck with a computer that I cannot use and its defective.

  Customer Answer

  Date: 05/23/2025

  Target was the one that told me to contact ** and I didI actually contacted HP and they told me that the computer was sold to me with software being at a date and that I would have to manually purchase the software myself out-of-pocket but when I called target target was stating that it was covered under warranty and ** is stating that the software is out of date and that target sold me a computer with out a date software and that And I will be charged out of pocket for this because target sold me and added a date computer without a date software and now Im gonna be charged out of pocket

  

  Business Response

  Date: 06/02/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***** ********.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their purchase experience and took the appropriate actions our end to assist in resolving the issue.
  
  We appreciate the opportunity to review their inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267981582.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out because I recently noticed that an item I returned in-store still appears as a purchase on my records. I want to make sure the refund was properly processed.The item in question is a black backpack, and I have the original receipt for the return. The receipt number is: REC#2-5101-1833-0075-0231-7.Could you please confirm whether the refund was issued for this item?Thank you for your help,****

  Customer Answer

  Date: 05/23/2025

  Refund was suppose to be back to my original payment ****************. Its been over two weeks, I havent seen anything on my bank statement. I think the cashier forgot to complete the transaction. 

  

  Business Response

  Date: 06/04/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest **** *********.
  

  Upon receipt of your contact, we reviewed Reess inquiry and found they contacted Target via chat on June 3 to inquire about their refund. **** was offered a Target GiftCard to refund them for the item, and they accepted. **** was advised of the gift card details.
  

  We apologize for any frustration or inconvenience this experience caused.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 258991774.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation

  
  

  Customer Answer

  Date: 06/05/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several on line orders on April 12th. When they arrived I did not like the quality.I returned them all within the time frame It required over 22 boxes all of which got back to target.They drug out the return until today, for over *******.They did not get back to until today to tell me they were refunded far less than returned, even though they admitted they got it all back They are stealing. my money. I am shocked at the way they are responded. They know they got it all, and they are not helping me at all.I am going to have to file a small claims case. This seems to be the most inept company I have ever come across

  

  Business Response

  Date: 06/15/2025

  *****,
  

  
  Thanks for contacting Target on behalf of our guest ******* ******.

  Upon receipt of your contact, we researched our guests concerns; included you will find our response to Mr. **************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267552954.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com
  
  
  
  
  
  
  
  *******,

  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience.

  We regret to hear there were issues with your returns. Weve partnered with our return center to verify the items. While we are unable to issue a refund for any items not received with the returns, we have issued a refund for the items that we confirmed as received at our return center.

  While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback and concerns.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

  Customer Answer

  Date: 06/16/2025

   I am rejecting this response because:
  
  They provided no documentation yet I did. I will be taking this unemotional company to small claims for treble damages.  Karma will get target 

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item costing approximately $100 on 5/11/2025. Target asked for an updated address because they couldn't find the apartment I wanted it delivered to. I added more detail to help them find it. I told their customer service I didn't want a refund because it's no longer on sale. They refunded it anyway. I will now have to pay %50 more to reorder it. I should be able to reorder it for the sale price.

  

  Business Response

  Date: 05/27/2025

  Hello *****,

  
  Thanks for contacting Target on behalf of our guest ***** ****.
  
  Upon receipt of your contact, we understand our guest did not receive their recent delivery to due an address issue.
  
  After further review, we can confirm the guest placed another order for this product. We were able to adjust the price to reflect the original order amount. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267553127.
  
  Sincerely,
  
  Mercedes
  
  The Target Team
  
  www.target.com

  Customer Answer

  Date: 05/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2025, I contacted Target customer support to request a price match on a ******* product I had in my cart. The agent confirmed eligibility and adjusted the price, urging me to place the order immediately.However, I later discovered that my Target account had been accidentally registered with a typo in the email address ******************** a mistake I wasnt aware of until after the order was placed. This error resulted in my full name, home address, and order details being sent to an email account I do not own, which may belong to a stranger with a similar name.I asked the agent to correct the email or cancel the order, but was told repeatedly that email changes could not be made via chat, and was directed to a phone line that turned out to be an automated system with no help. I was left without support while my personal information was ************** make matters worse, I had just applied a Target gift card to the wrong account and now have no way to recover it.This is a clear privacy and security issue, and Target failed to respond with urgency or provide any meaningful resolution despite my distress and repeated requests.I am requesting that Target:Cancel the affected order;Remove my home address and personal data from the incorrect account;Recover or reissue my Target gift card;Investigate why unverified accounts can be used to place home deliveries; and Offer an apology for the mishandling and lack of adequate customer support.

  

  Business Response

  Date: 06/02/2025

  *****, 
  

  Thanks for contacting Target on behalf of our guest Safffron ***.
  

  Upon receipt of your contact, we reviewed our guest inquiry and confirmed Safffron contacted Target via phone on May 20 as requested.  We were able to assist them with their requests and concerns.
  

  Were sorry to hear they were disappointed with our process for updating the email address associated with a Target.com account. For security reasons, were unable to make such changes via chat or email.
  
  We appreciate the time Safffron took to share their experience and apologize for any inconvenience. Ive documented their feedback and shared it with the appropriate leadership teams.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation 
  
  

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently created a Target.com account. I now want to delete my account, but cannot seem to do so. Every time I fill out the online deletion form provided to me by a target chat **** I get an email saying that I didnt provide enough of my acct info in the form or that I filled out the form with incorrect acct info. I have verified that I am in fact submitting accurate acct info in this account deletion form, and that I am filling out the form beginning to end. I dont see how such a basic request is so difficult to fulfill. I need my Target account deleted, not disabled but entirely deleted. My acct is underfirst name: P last name: L Email: ********************* Phone: ************

  

  Business Response

  Date: 06/07/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** ******.

  Were currently in the process of researching the matter with partners and will provide a substantive response within a reasonable timeframe. I appreciate your patience,as well as that of ***** ******.If you have any immediate questions or concerns, please contact me at ************ and reference case number 267358246.

  As always, we appreciate the assistance you provide us with our guests.
  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 06/10/2025

  Good afternoon, 

  Im a bit confused with your response to my BBB complaint. Youre reaching ***** ******, to my knowledge no ***** has been involved in my case. Is there a ***** involved I should know about?  

   

  
  

  Customer Answer

  Date: 06/12/2025

  Understood, Target has been in contact with me by email regarding this matter. That said, we can close out this complaint 

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 5/20/2025 at target for 9 items. My order was canceled by the store unexpectedly without explanation. I called customer service and they were told that they spoke to me about the canceled order which was not true. My phone number was not saved in my target account to make a phone call at the time of the order. I saved my phone number in my account after the order was canceled. I received an email stating a refund will be given back. Later on after 8pm, an email was sent that my return was approved and I will not receive a refund for the canceled items. I never returned anything when they canceled my order. They have taken my money and will not return it back to me. An investigation will be ensue by law enforcement as well.

  

  Business Response

  Date: 05/26/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******** ********.
  
  After receiving Danielles complaint, I reached out to discuss their concerns. I confirmed they were refunded for their missing order and issued a small goodwill gift card for their experience. They appreciated the reply.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 267327050.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought 4 **** egift cards from target online and they sold me some damaged egift cards and will not replace them and I called **** and they told me to call target back and then they lied to me and said that they sent me replacement new egift card and they were the same ones all I want is 4 new egift cards please.

  

  Business Response

  Date: 05/30/2025

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest **** *****.
   
  Upon receipt of your contact, we reached our guest to address their concerns. We can confirm the guest received refunds for these **** Egiftcards orders.
  
  Since these orders were refunded, we are not able to provide replacements.

  At this time we have no further resolution for the guest and we consider this matter closed.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267326745.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the 14 day trial with target, my email is ******************* but upon reviewing my credit card statements I have two charges in February and march for the membership, if I knew it was still active I would have used the benefits, but I did not use it at all and would like to confirm that it is now cancelled since I don't have any more recent monthly charges and I would like a refund of the two 9.99 charges

  

  Business Response

  Date: 05/27/2025

  *****,
  

  
  Thanks for contacting Target on behalf of our guest **** ********.

  Upon receipt of your contact, we researched our guests concerns;included you will find our response to Ms. ****************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267210908.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com
  
  
  
  
  
  ****,
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience.

  We understand you were charged the Target Circle 360 monthly membership fee in February 2025 and March 2025 though the membership was cancelled after the two-week trial. We located four accounts with trials activated between December 2024 and February 2025 and confirmed all memberships were cancelled successfully. Though the trial offer was for two weeks, the redemption across multiple accounts provided eight weeks of service. In March we issued a refund for two membership charges; we are unable to issue any additional refunds at this time.

  While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback.

  
  Sincerely,
  

  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com