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Customer Review Ratings
Average of 442 Customer Reviews
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Review fromRobert S
Date: 03/27/2023
1 starRobert S
Date: 03/27/2023
The worst service I have had in 40 years of using refuse companies! I went with them because of an unbelievable rate but I learned again price isn’t everything. Their bills were wrong trying to charge me more which required calling and I had numerous weeks where they didn’t come at all or if I was home I would call late in the afternoon and they would come out. When I called them they did give me a credit for the non pickups. But be prepared to sit on hold!! And I learned when I cancelled you have to give a 30 day notice. They also said when I cancelled I owed them for Feb./March which like other now former customers I never received??? In 2 years I was never late paying these bills!
Curbside Waste, Inc.
Date: 04/13/2023
HI **************** hate to see you leave, We would love to retain you as a customer. I'm going to have someone call you from the office to try and keep you. You were in a promotion for 2 years. After the 2 years pricing goes to the normal rates. Again sorry for the confusion - again someone will be calling you today.Review fromFumiko S
Date: 03/14/2023
5 starsFumiko S
Date: 03/14/2023
I reached out to Curbside Waste regarding an inquiry related to yard waste service and I spoke with *******; and she was absolutely wonderful, kind, professional, dedicated to assisting me with my issue and helped me out tremendously to fix the issue. It is very rare these days to encounter representatives of a company that are a true representation of that company and what they stand for or hope to provide to their customers, and ******* is a true representation of Curbside Waste. *******, thank you for your patience and understanding and working with me to resolve my inquiry; you are appreciated.I have been with Curbside Waste since September 2012 and have been a loyal customer since. My weekly garbage is picked up on time, and should I ever have an issue with my trash; I can call and let them know and they will pick it up as soon as possible.All-in-all; it's been a great ride with Curbside and I look forward to many more years of business together.Thank you!!!!Curbside Waste, Inc.
Date: 03/15/2023
Wow thank you for being a loyal customer! We really appreciate that. Also thank you for the great review! We will pass along the kind words to *******!Review fromNatasha S
Date: 03/07/2023
2 starsNatasha S
Date: 03/07/2023
Wouldn’t recommend. Was emailed by “customer” service stating I have an overdue yard waste bill (which I have NEVER RECEIVED a bill - ever) and given a cell phone number to call with. Weird voicemail. After having customer service argue back and forth with me about the validity of this both via email AND by phone, I was finally told “it is a separate account” and that’s why it doesn’t show up in my bill. Asked for a manager in which one never called me after being placed on a “call back list”. I was also told there was yard waste activity 11/2021….which I found finny being my yard waste container is full and our fall leave bags are still buried under the snow next to our garage - so let’s add fraudulent activity to the list. Called again today, 4 days later only to be continually put on hold to answer simple questions “because they’re getting a lot of calls” why not handle my phone call first? I’m beyond done. This trash service is just that….TRASH. No chance of reconciliation, so save your responseCurbside Waste, Inc.
Date: 03/08/2023
We will have someone reach out to you now. I apologize for the issue.Natasha S
Date: 03/08/2023
Im not interested in your call back now., there is nothing to reconcile. You werent concerned before the complaint, so do not be concerned now. Please do not waste any more of my timeCurbside Waste, Inc.
Date: 03/09/2023
Looks like you spoke ***** , we cancelled out your yard waste service. We did credit the service for the entire 2022 season. Thanks for choosing Curbside.Best ****Natasha S
Date: 03/09/2023
Best decision I ever made. Back to *******.Natasha S
Date: 03/09/2023
She also said her name was ***, not *****. Seems like your business has a really big problem with honesty.Review fromsue k
Date: 03/06/2023
5 starssue k
Date: 03/06/2023
******* was great and very informative she explained things and set was done right awayCurbside Waste, Inc.
Date: 03/07/2023
Thank you for the review! I will pass along the nice words to *******.Review fromLindsey B
Date: 03/06/2023
5 starsLindsey B
Date: 03/06/2023
We have worked with curbside for several years both for garbage and yard waste pick up. It's easy, hands off, and just happens like waste collecting should be. I love their auto billing so I don't forget to pay. They even call is a payment doesn't go through. ******* assisted me today to change from a small bin to a large one. She was fast, through, and even helped make sure my yard waste was good to go for the year. I highly recommend this company for all your waste needs.Curbside Waste, Inc.
Date: 03/07/2023
Thanks ******* for the awesome review! I will pass along the nice words to *******.Review fromEl B
Date: 03/03/2023
5 starsEl B
Date: 03/03/2023
******* is an excellent customer service provider. She addressed all of my questions about billing and service, and also followed up on a questions needing additional research.Curbside Waste, Inc.
Date: 05/10/2023
Thank you for the review! We will pass along the message to *******Review fromDean T
Date: 03/02/2023
5 starsDean T
Date: 03/02/2023
Alex***** was excellent to work with and to start our new account with. We appreciate her service and dedication to your company. Thank you! DeanCurbside Waste, Inc.
Date: 05/10/2023
Thank you for joining CurbsideReview fromNicole C
Date: 03/01/2023
5 starsNicole C
Date: 03/01/2023
I spoke with ***** today regarding trash service, and she was very polite and eager to help me, she definitely went above and beyond for me. Thanks again ***** ??Curbside Waste, Inc.
Date: 05/10/2023
***** is awesome. Thank you for the review. We will pass along the message to *****Review fromOlivia M
Date: 02/22/2023
5 starsOlivia M
Date: 02/22/2023
***** is a very helpful and friendly customer service representative. I needed help with my bill and she got me fixed up and off the phone in a timely manner!!Curbside Waste, Inc.
Date: 02/22/2023
Thank you ***** for the review! *************** was able to help you!Review fromPat T.
Date: 02/22/2023
5 starsPat T.
Date: 02/22/2023
I have been with Curbside for a few years now. My bill recently increased and thought Id call to see if anything can be done. The hold time was minimal and ***** helped me quickly. She explained my account thoroughly and answered all of my questions.Curbside Waste, Inc.
Date: 02/22/2023
Thank you ***** for the review. Glad to hear you were able to get through on the phones, and ***** was able to help you.
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