Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered trash service from curbside waste back in 2019 ******** services about 2021. I have asked for curbside waste multiple times to come retrieve their trash cans off my property and they will not remove them. I have spoken to ******* the manager there several times and she refuses to have the 96 gal trash bins removed from my property and says they are my responsibility to get them returned to the company. Curbside waste dropped them off at my house and no where in my contract did it say that I would be responsible for returning 96gal trash bins. I would just like curbside to remove their property from my property.

  

  Business Response

  Date: 05/22/2025

  Thank you for reaching out I do see we have tried 4 times to remove the carts we will have management reach out again to resolve this matter thank you 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curbside had their representative come to our home last summer (early July 2024). And sold us their services. The price was shown on the contract as $20 per month. This was specifically clarified and discussed that the monthly price was a total of $20 which meant that price included various taxes and fees. I even asked specifically about the new (new at the time) Hennepin county food waste fee and was told that was also included in the price I was quoted. Curbside has never acknowledged this and continues to overbill me. My wife was present and the details discussed were very clear at the time. Also their contract says the price and says taxes and fees are included which to me clearly says that those taxes and fees are included in the price quoted. I have cancelled my service as of April 7th and am waiting for them to pick up their container. They have continued to serve my house even though I have another service provider now and want to charge me additional fees for cancelling a contract they never complied with. They also have charged late fees which are not in the contract for an entire months worth of service. I do not consider them late when they have not finished performing the service yet. I expect them to reduce my bill one final time and pick up their container. I would not have bothered changing the service I had with Ace if the Curbside representative was honest with me about pricing!!!

  

  Business Response

  Date: 05/22/2025

  curbside waste does apologize about the issue and has closed your account upon speaking with you unfortunately we do need to follow regulations on Organic pick-up charge thank you 

  Customer Answer

  Date: 05/27/2025

   I am rejecting this response because:
  
  I would like a final bill with only the organic pick up charge on it.   No other taxes or fees.  Then I will pay the organic pick up charge only.   
  

  on previous bills it shows as $14.82 for two months     I had no more than 8 months   September - April    
  

  total of  $59.28    

  
  Thank you.  
  

  sincerely 

  ***** ********

   

   

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our new home on Friday, April 18th at 10:45 a.m.; the Curbside Waste garbage and recycling bins were there on the curb near the street. At some point, when the bins weren't picked up yet, I went to move them off the curb and realized they were full - from the former owner, NOT us. So I left them on the curb and thought they'd be emptied the following trash pick up week and then removed. They were emptied, but they were not taken away. I don't recall the exact sequence of events, but I have now called them twice (they called and spoke with me after my 2nd call in which they then threatened to charge ME if they weren't empty), and emailed them twice and later had contact on the Nextdoor App with someone named ***** who at first said she worked for them, but then later said she was an "occasional sales **** for them but could help me if I gave her our address. Soon after I received an email from customer service saying the bins would be picked up - I'm not sure if this was from ******* contact with me or from my initial email. Last night (Thursday the 8th) they were STILL not picked up. So I emailed them again and demanded they pick them up. I also messaged them directly on the Nextdoor app and reiterated they needed to be picked up or I would be charging them a storage fee. At any rate, it's been OVER 3 weeks and they still are NOT picked up. We have ACE - we used their bins for our trash and recycling and NEVER once used the Curbside Bins. At this point, I will be contacting a lawyer and charging THEM a $10k storage fee for NOT picking up their bins and leaving them on our property.

  

  Business Response

  Date: 05/16/2025

  Curbside waste has reached out to try and get more information on the property like an address of the property we do apologize and would like to get the matter taken care of ASAP waiting on response thank you 

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home and Curbside is demanding a disconnection fee for retrieving their bins, despite my decision to use a more affordable trash service. I have no contract with them, yet multiple representatives insisted I owe a fee for the previous residents' bins. I will never use Curbside and will urge others to avoid this predatory company, and I of course won't be paying them a single cent. I know I owe them nothing.

  

  Business Response

  Date: 05/06/2025

  Curbside waste does not show this information I see you called and we will be removing carts with no fee please reach out if you need anything else thank you 

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curbwaste never pick up organic waste that I signed up for all the period they were suppose to pick it and they have been charging me for it. I reported it to them but nothing has been done.

  

  Business Response

  Date: 05/06/2025

  Curbside waste is not responsible for Organic pickup in your area Management has reached out please respond so we can go over this and get you any information that we may have to try and assist you with this  thank you 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Curbside for Trash and Yardwaste pick up. For yard waste they charged me $279 on April 2nd. Today (4/29) I called to cancel that service and was told I could not and they would not give me a refund. They stated they started picking up yardwaste on the 21st, even though my bins wouldnt have gotten picked up until tomorrow. This has to be a scam.

  

  Business Response

  Date: 05/06/2025

  Curbside waste does have a policy for no refunds for prepaid service please check the back of your invoice  Upon looking it looks like you had your yard waste account on autopay we did go ahead and close that account and did transfer funds to your trash account as a courtesy please reach out if you have any other questions 

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about Curbside Waste, and the shady business practices they use. Curbside is spiking rates on people using auto billing in hopes no one catches it, or complains then blaming computer error when they get caught and then raise the ******** is given that business set the price of there services and adjust them as they see fit. Unless there is contract with a fixed price like in this case.Curbsides door to door sales offered $25.00 for every 2 months for the 1st year. and 3% price increase after first year of a 2 year contract. Majority of our block singed up.This rate only lasted two billing cycles later or 4/mo. They then billed everyone at $76.00 every 2 months, All the people with auto billing payed $76 until they caught it.I called for them to correct my bill, oops computer error $34 is the new lowest price, I told them it was supposed to only go up 3% after a year, and thats 6 months from now, they didn't care and increased price 100% over 2 years Curbsides method continued this every billing cycle from then on.$78.00 oops computer error $36.00 is the new price. price. Next **** $79.00 oops computer error $45, is all we can do. Next Bill $80. oops computer error $58, is as low as we can go, 2/mo later bill $85 oops computer error $68, is the best price, and so on up to $125 I canceled. Most of our block has canceled service with them due to this this predatory tactic, Myself and a few other neighbors still have orphan trash cans sitting empty on the curb from closed accounts. I called twice and emailed. They claim the driver had no access to pick up. This is another lie. Anyone with ****** maps can clearly see on street view the ****************************************************** along with surrounding neighborhood for that matter, most everyones trash cans are sitting in front of homes unobstructed, Including mine. The way I see it this is Bait and Switch, and a form of theft that is currently affecting 1000's of people Thankyou

  

  Business Response

  Date: 05/01/2025

  Curbside waste does apologize that you feel this way we will have management reach out to go over the account with you thank you 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service in November 2024 and called Curbside Waste, asking them to retrieve their trash bins. Three times they failed to pick them up on the scheduled days, blaming me for either not having the bins at the curb or there being trash in them, neither of which was true. Today I called them for the FOURTH time, and was told Id be charged $35 to have the bins removed. I want the $35 charge waived and their bins removed from my premises.

  

  Business Response

  Date: 04/17/2025

  Curbside waste has spoken to the customer and is working with the customer to get these removed we do apologize about the miscommunication thank you 

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was changed $275 for yard waste in late March 2025. I have contacted them and they said it is on autopay. My trash is on autopay but not my yard waste. This makes no sense. In any case, I contacted them and said I didn't want it this year. They said "haha it's on autopay, our business has no way of refunding you." As a business owner, this is bad business and if no service has been rendered to not give a refund is criminal. This is terrible and they are taking advantage of people.

  

  Business Response

  Date: 04/11/2025

  Curbside waste does apologize about this We do have a NO refund for prepaid service but there is other options we can offer We will have management reach out to try and resolve this situation asap   thank you 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a salesperson come around walking in the neighborhood one day. He rand my door bell I answered. He asked if he could quote service and said others were signing up which is a lie btw no one in our circle/block did. He was pushy I said I don't have time he could leave his card or the quote he wrote down. He said I can come back possibly but can you please sign this sheet that shows I stopped here. I did it quickly had nothing given to me had asked for nothing. Weeks later I have 3 cans dropped off at my home and the neighbors did as well. We never signed up for anything, but his scam was sign to say I was here meant he signed me up probably to get his commissions. I called right away and asked them what was going on asked them to come get the cans. They said OK we will come next week Tuesday no showed, I called again same response and again no show I called 4 times to request them to come get them and they have still not shown up. I called to complain today got someone who tried to say i would be charged a fee if they had someone come get the cans???? I said you won't charge me anything because I didn't sign up for anything with you and never will. I asked for a manager they said we will have someone call you i said I would like to hold for them now because this is absurd, and I want this handled now I have been patient for months and I am done being patient. They proceeded to argue on the phone with me and when I asked to hold again, they said they were hanging up on me

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out on this matter we do apologize management has reached out and carts were removed we our looking into the matter and appreciate you bringing this to are attention