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Customer Review Ratings
Average of 288 Customer Reviews
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Review fromKathy S
Date: 01/06/2023
5 starsKathy S
Date: 01/06/2023
Did a great job on everything very nice people to work with! I would do it again if I need them in the future.
Crew2
Date: 01/09/2023
Thanks, *****! We would be honored to work with you again should the need ever arise!Review fromKatie H
Date: 01/05/2023
5 starsKatie H
Date: 01/05/2023
Very efficient and job well done! They arrived when they said they would be there!Crew2
Date: 01/09/2023
Thank you for your business!Review fromMonica S
Date: 12/30/2022
5 starsMonica S
Date: 12/30/2022
We were very satisfied with the installation of our Pergo floors in two rooms. The crew went right to work as soon as they arrived and everything was beautiful when they were finished. The crew removed the old carpet, all flooring boxes, and fully cleaned up before we inspected the completed work. We would highly recommend this service.Crew2
Date: 01/03/2023
That is excellent to hear! Thanks for the recommendation, and thank you for your business!Review fromAimee P
Date: 12/29/2022
5 starsAimee P
Date: 12/29/2022
Both installer were very kind and polite. Got to work immediately and finished in a timely manner! So happy with their work and I'm pleased with the quality of workmanship. Everything was cleaned up and Daniel went over every detail of the work they were doing.
Thank you!Crew2
Date: 12/30/2022
Thanks for sharing about your experience -- I'll make sure to pass it on to the relevant teams. Your business is much appreciated!Review fromDavid M
Date: 12/29/2022
5 starsDavid M
Date: 12/29/2022
Crew2 provided a great experience with the installation of the carpet. They arrived on time were extremely courteous and did a fantastic job on the install.Crew2
Date: 01/03/2023
Thanks for taking the time to share about your experience. It is much appreciated, as is your business!Review fromS. B.
Date: 12/29/2022
1 starS. B.
Date: 12/29/2022
To summarize, we should have went with the quote from Carpets Direct. It was more expensive but I would have been working with experienced and skilled professionals who would have saved me time, money and frustration. My husband and I will share the moral of our story to all.........
Home Depot and Crew 2 may be less expensive at first, but it all becomes more expensive later in time and money due to Home Depot and Crew 2's disorganization!!Crew2
Date: 01/03/2023
Hi ****** -- I'm sorry to see that you had a less-than-satisfying experience. We wish that we could have made it smoother for you. Unfortunately this project ended up needing leveling to be done, which pushed the timeframe back a bit as that takes time to mix, apply and dry. In addition to that it turns out that ************** was out of stock and unable to send enough material for the baseboard. Sadly, without support from the store there is not much we can do to expedite material arrival. As I said earlier, we do wish we could have provided a smoother experience but we also appreciate you for sharing about your experience online.S. B.
Date: 01/03/2023
Carpets Direct, when measuring, noted there would be leveling involved and added it into the quote. The gentleman who measured the rooms only measured for 92' feet of baseboard, and had not covered the cost of leveling. I believe a better business plan would have the installer from Crew2 measure and detail the quote. How can the installer know what the job will entail until they've been on site? ****, the installer from Crew 2 did a fine job of trying to make a bad situation better. It was Crew2 and the ********** who did not set up the project correctly from the beginning, frustrating the customer and the installer. It's ********************** and **********s lack of organization and communication that my complaint is about.Review fromHolly N
Date: 12/21/2022
5 starsHolly N
Date: 12/21/2022
We were assigned Crew2 for our vinyl plank installation, purchased at *********** The gentleman that came out to do our installation was excellent (*********************). Our room had a few complex areas to work around, including scribing around a stone fireplace and transitioning between different floor types in adjacent rooms (tile, carpet, exterior patio **********.). We had prepped the concrete subfloor as well as possible with our knowledge and skills, but he did a final prep to make it absolutely smooth, ensuring a fantastic final result. I would absolutely use Crew2 again, based on this experience. Reading through some of the other reviews here, I also have to say that I appreciate that they seem to be pretty willing to accept responsibility/accountability when things have occasionally gone wrong. To me, that is also very reassuring.Crew2
Date: 12/21/2022
Thanks for taking the time to post about your experience I'll make sure the feedback about **** gets passed on to the team. Your business is much appreciated!Review fromChris W
Date: 12/10/2022
2 starsChris W
Date: 12/10/2022
Deceitful, ***************************** 3 estimates. 2 charges to our credit card. 1 report from the installation tech. 2 invoices? None of them consistent with each other. Confused yet? We certainly are! All we know is we were charged $700 more than what we agreed to.When I request an installation service, I expect an estimate that includes base parts and labor. Then, after the tech adjusts the estimate for added parts, I expect to be billed for that amount. Not something else spread out and hidden among 3 quotes.Crew2, Contractor for *********** must have a 3 year old assembling their invoices and a ***** as head manager. When I brought the inconsistencies to their attention, all they can say is, "the parts were required." I will concede, they did agree to reimburse ** a whopping $40.95. But even that has yet to be credited back.Crew2 and ********** demonstrated to me and my wife that they do not value honesty or customer fidelity. The water heater does work, for that I give them 2 stars instead of 1.I will not **************** for an installation again.Crew2
Date: 12/15/2022
Hello *****, thanks for taking the time to share your feedback. I do regret to see that you had such a frustrating experience. The discrepancy in charges is a result of the fact that it is difficult to know what work is required until we are on-site to examine the specific needs of the job. We should have done a better job of communicating this fact and the needs of your job, and for that I apologize. If you'd like to talk things over in more detail please send an email to ***************************************** Thank you!Review fromJon A
Date: 12/09/2022
5 starsJon A
Date: 12/09/2022
Very pleased with the installation service for our storm door. ***** kept us informed about the timeline for manufacturing and delivery of our door. ******************** was very friendly and worked quickly and efficiently to explain the installation process, put in the door and clean up afterwards. Great job Crew2!Crew2
Date: 12/09/2022
Thanks for leaving your feedback and thanks for your business! I'll be sure to pass your feedback along.Review fromLori P
Date: 12/05/2022
1 starLori P
Date: 12/05/2022
Crew 2 an outsourcing of contractors for ********** stationed in ***********. To many people involved in the execution of kitchen project. If I understood the extent of my kitchen remodeling (which was an easy remod) and headaches would have just gone to a local business contracting kitchen service. Started this in Late Oct. 2021. Recieved an email in August 2022 from another person from Crew 2 about finalizing permit for inspection. I have been tied up with illnesses in the meantime just having moved in 2021. The person involved with follow up in closing permit inspection is not answering my emails or phone calls, it is now Dec. 5, 2022. I am arranging an inspection with the building ***** to sign off. Never mind that, in the beginning another person from Crew 2 was suppose to get an asbestos and lead testing done. That person could not get a hold of anyone saying it would cost about $450 dollars. It cost well over $1000 when I got a couple of estimates. Stay away from ********** and Crew 2 involvement. Do not do a kitchen project. Get a licensed local contractor to do your project so it goes smoothly.Crew2
Date: 12/09/2022
Hello **** -- I'm sorry that you had to deal with such a frustrating experience. After checking in with our Kitchens team it seems that we dropped the ball after the employee that you were trying to get in touch with left the company. It appears that we failed to monitor their inbox after they left, which lead to a lot of the trouble you had when trying to connect with us. We are very grateful for your feedback, as it has allowed us to address this oversight and make sure no emails fall through the cracks like this moving forward. We've made sure you have a direct line to the Kitchen Team leader's phone number if you should need any help moving forward, please don't hesitate to reach out in such a case! Thanks again for taking the time to share your experience!
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