Reviews

This profile includes reviews for Hero Plumbing, Heating, Cooling, Drains & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hero Plumbing, Heating, Cooling, Drains & Electrical has 3 locations, listed below.

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  Hero Plumbing, Heating, Cooling, Drains & Electrical

  10900 Hampshire Ave S # 120 Minneapolis, MN 55438-2384

  
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  Hero Plumbing, Heating, Cooling, Drains & Electrical

  424 37th St NE Ste 2 Rochester, MN 55906-2809

  
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  Hero Plumbing, Heating, Cooling, Drains & Electrical

  26069 2nd St W Zimmerman, MN 55398-9739

  

Review Details

• Review fromFrank R

  Date: 10/15/2023

  1 star
  They have great people and do reasonable work but their pricing is outrageous. I agree with Ryan below. Billed by the package. I was charged $1700.00 to replace a mother board in furnace. Checked price of board later and saw it was about a $100.00 board. So I guess $1600.00 to install it. It took them maybe 30 min to install once they figured it out. They were there approx 4 hours and some of that was going to get a board because they did not have one. Questioned pricing later and was told that’s how they do business . So be careful and get more quotes or ask for breakdown which they will not give you .All they will tell u is how great they are. My furnace now is making more noise than it ever has and afraid to have them back to fix it. Lesson learned the hard way.

• Review fromRyan S

  Date: 10/03/2023

  2 stars
  I chose Hero (based on reviews) to replace our electrical/breaker box and bring it up to code. The good: they are very nice people and do outstanding work. I mean really, really great work. The bad: you’ll be billed by “packages” instead of getting a line item invoice, so you are unable to tell how much of an uplift is being charged. I also had to call in to request an invoice/receipt be sent (didn’t get anything after payment), docs and pics, and then again a day later to request pictures and documentation again (which I’m still waiting to receive) to submit to insurance. I highly recommend you get multiple quotes from different places so you understand how much you’re being charged. Shame on me for assuming they would give you a line item breakdown; $9,000 lesson learned. I asked the manager to speak to the owner, comptroller, CFO, COO… anyone who has authority and she said they can’t talk to me.

• Review fromScott J

  Date: 07/09/2023

  1 star

  Scott J

  Date: 07/09/2023

  Zero stars should be an option.
  I had a water leak at a filter that I had the option of turning off the water supply. I got a call on Saturday asking how bad the leak was and after he understood there wasn't an a persistent leak I was told other people had worse issues and that I would be moved to Sunday.
  Sunday comes and I'm told they don't have anyone. I HATE BEING LIED TO and this is NOT the way to CONDUCT BUSINESS.
  So if you want a company you can't trust call them, they can Lie to you as well.
  

  Hero Plumbing, Heating, Cooling, Drains & Electrical

  Date: 07/10/2023

  Hello *****! It appears that your well water filter inquiry was determined to be outside the scope of our services. From what we can see, our Hero representative advised you of this and we were unable to proceed with scheduling an appointment. We apologize for any miscommunication or misunderstanding that *** have occurred and encourage you to contact our customer service department at ************ to discuss the situation further! Thank you and we hope you have a good day!

• Review fromJeanne G

  Date: 06/27/2023

  1 star
  Complaint about plumber from Hero Plbg. Called to have valve flap replaced because toilet was running slightly & wasting water. Plumber Colin Hex arrived & asked to go in the basement so he could check the chlorine level of the water. He spent an inordinant time in the basement, even though my one toilet is on the main floor. When he came upstairs I asked approximately how much would be charged to replace the valve flap. He said there were several options beginning at $1,000.00. (No typo.) I asked him what the service charge would be & he said $68.00. I said I was going to write a check for that amount & I would look to find another plumber. I don't know if this company has a BBB rating but this amount is outrageouls & I think because I'm an elderly woman that I would fall for this outrageously out of line amount.

• Review fromJon E

  Date: 06/25/2023

  5 stars
  My wife and I contacted Hero to install a new central a/c unit and they were professional, prompt, and were the most reasonable price-wise from all the quotes we received. Very impressed by their customer service and so happy to have a/c for the upcoming hot summer days! Highly recommend!

• Review fromDaniel C

  Date: 06/19/2023

  5 stars
  Called for a fuse panel to be changed out to breakers,I found Craig ,Nick and Dillon very knowledgeable and fair with pricing and did a great job would highly recommend .

• Review fromSusan B

  Date: 05/19/2023

  1 star
  Way, way, WAY overpriced. I’ve used Hero in past and thought their pricing was reasonable. But recent work to unplug a shower drain (hair clog) cost almost $600. For a 15 minute task. They have competent, respectful staff. But still overpriced. Will not be using until pricing gets back in line.

• Review fromJulie L

  Date: 05/18/2023

  1 star
  Swindlers!!! Vague about what they were going to charge. Asked about pricing. Did not tell me rates were flat rates. They charge a flat rate for every item/peice installed. EX: Toilet Repair flush valve kit repair $607.13, tank fill valve $456.29, Tank Lever $222.67. For the faucet - they would not install the faucet I had here, instead charged me $2100.00 to install a faucet from their warehouse and then called it a special-order. They also sent another person "to help", he sat in his truck most of the time. They did not ask me if I wanted another person in my home. Even with the help they were at my house ALL DAY LONG. It would have taken any other plumber a few 2-3 hours.

• Review fromYvonne W

  Date: 05/01/2023

  1 star
  I had new water softener that didn’t work. They came for the $64. service call.
  Tech said he didn’t know what was wrong. Showed me estimates for new water softener and hot water heater (which works fine, but is 15 years old) totaling between $9500 to $7500. I refused the offer. Do they deliberately try to take advantage of elderly?

• Review fromSuzanne R

  Date: 04/18/2023

  4 stars
  I wrote a negative review on 4/11/23 about an ongoing bathroom sink problem.
  The very next day I got a call from company offering to come out at no charge to fix issue. It seems maybe the front desk did not understand this was an ongoing issue.
  Pretty awesome to find an organization that will follow up on a legit complaint. The 4 star rating is for their awesome follow-up. Thank you Grace!.
  I will post another review after service call to actually fix problem.
  I learned here to seek a higher managerial level for help if first person you talk to is not being helpful.