Health Insurance
UnitedHealth GroupThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,303 Customer Reviews
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Review fromLaura W
Date: 06/24/2025
1 starBeware that this insurance has an impossible website. This makes it difficult to manage your plan.Review fromAmanda M
Date: 06/23/2025
1 starAmanda M
Date: 06/23/2025
Surest insurance sent my husband to collections somehow, yet they owe him money for claims. My husband has called several times to resolve various issues and he can never get a customer service *** to help.UnitedHealth Group
Date: 06/24/2025
This will acknowledge receipt of your complaint to the BBB, complaint number ******. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.
Sincerely,
Consumer AffairsReview fromNatalie M
Date: 06/20/2025
1 starMy employer switched to United Healthcare at the beginning of the year, promising us that we wouldnt see a change in coverage. I have been denied for two medications I have been on for years. I keep receiving bills in the mail for lab services that they claim on the website is an in-network facility but then still deny coverage. Now I used the *** on demand (the app I downloaded from their patient portal app) and they are telling me the doctor on *** is out of network. Its the app they said to use for telemedicine visits!Honestly thinking of finding a new job with benefits because of it being so bad with United Healthcare.Review fromCC L
Date: 06/20/2025
1 starCC L
Date: 06/20/2025
***! TO TRY AND STOP SNAIL MAIL!!! literally called 3 numbers. US agents were very nice transferring me to a foreign customer service base. The *** then told me I needed to give my MEMBER NUMBER (I'm not a member). Then she asks for my date of birth. Told her no, I'm not a member. So she states there are 20 different associations with my phone number!! WHAT?? Asked her for what associated info / she would not say. Told her I was simply trying to STOP THE INSANE AMOUNT OF SNAIL MAIL FROM UNITED TO MY ADDRESS. She still insisted on my date of birth. I told her never mind, just disconnect me so I can leave a survey (an option given to me at start of call). Here's the kicker: She would not hang up/ I was put on hold music for over 30 minutes then TRANSFERRED TO AN **** VOICE MAIL! I tried like h*** via email to contact other aspects of UNITED on their website to no avail of course! Tried numerous times to leave the written experience on their website as I am now with BBB. Kept auto deleting me after so many characters (not reaching the maximum amount). NEVER WITH THIS COMPANY. No wonder they can't get accredited!!UnitedHealth Group
Date: 06/23/2025
Since your letter provided a copy of the consumer's correspondence and/or a description of the issue, we will be responding directly to the consumer.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.Sincerely,
******* *.Review fromPatricia D
Date: 06/19/2025
1 starPatricia D
Date: 06/19/2025
Bait and switch business. Told me when ordering that my medicine was going to cost $411 and charged me for $537.UnitedHealth Group
Date: 06/20/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee and the resolution will be sent in writing.Review fromRonald O
Date: 06/19/2025
1 starRonald O
Date: 06/19/2025
Zero stars, if possible. My ongoing fight with this company over a claim started in October 2023 and has been nothing short of a nightmare. I've meticulously pointed out their own policy's terms on the correct payment amount, only to face denial after denial: initial, first appeal, second appeal, and a final appeal. Their audacity even extends to sending letters to my doctor and me, demanding that we stop submitting the charges. This "clown show" ends for me at the close of the year.UnitedHealth Group
Date: 06/20/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee and the resolution will be sent in writing.Review fromJesse E
Date: 06/18/2025
1 starJesse E
Date: 06/18/2025
The second-highest tier plan costs me $340 a month and won't even cover a co-pay or a visit to the chiropractor. It is absolutely obscene that these practices are legal.UnitedHealth Group
Date: 06/24/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to Freedom Life during normal business hours at ************ .Review fromSondra B
Date: 06/18/2025
1 starSondra B
Date: 06/18/2025
Ive had more than 1 extremely frustrating experience with Optum. Despite being listed as an in-network provider, they repeatedly deny claims without valid explanations. It feels like their system is designed to confuse and delay rather than help.Customer service is another major pain point. Its nearly impossible to reach someone who can clearly explain anything or take ownership of an issue. Most of the representatives I've spoken with have very thick accents, which unfortunately makes communication difficult, especially when dealing with complex healthcare issues. Its frustrating to already be stressed about a claim and then have to repeat yourself over and over just to get basic information.Overall, I would not recommend Optum based on my experiences. If you have a choice, look into other providers with a better track record for transparency, accountability, and customer service.UnitedHealth Group
Date: 06/19/2025
To Whom It May Concern:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.
Sincerely,
Consumer AdvocateReview fromNancy M
Date: 06/18/2025
1 starNancy M
Date: 06/18/2025
United HealthCare failed to respond to my correspondence where I had asked a question regarding my benefits. I mailed this correspondence to their *****************, ** address and have proof of delivery. All they keep writing is that it was not received OR I did not have my membership I.D. printed on the correspondence, which I did. They are quick to increase rates but do not bother to answer their members's questions.UnitedHealth Group
Date: 06/19/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee and the resolution will be sent in writing.Review fromKaity D
Date: 06/16/2025
1 starKaity D
Date: 06/16/2025
Do not get involved with this insurance company. The experience has had a negative effect on my mental health. I was enrolled in a United Healthcare plan through my husband's insurance with his employer a year ago (May 31 2024), for the entirety of 2024, they denied every single in network doctor's appointment claim I submitted. The bills did not come to me for months and I am still now getting them in ******************************* August 2024. I called United and spoke to three different people three separate times. Each person told me that they have in their records that I had another primary insurance and they were my secondary, this is why the claims were denied- every single doctor's appointment I had in 2024 into 2025. Each time I let their customer service know that I did not have another health insurance plan. Each time I called, I was told it was fixed. I continued to get bills in the mail directly from the doctor's offices, letting me know that insurance had denied paying any amount of the claims. My bills were in the thousands. The fourth time I called, I demanded to speak to a supervisor, who again told me the issue was fixed. I spent over 8 hours on the phone with multiple representatives of United. Last month I received yet another bill, this time for $4k some dollars for a birth control claim denied in *************. I have now begun calling the individual doctor's office who are billing me and explaining that I have tried multiple times to call United and they have let me know the issue is fixed and they claims will be processed. Since I cannot seem to fix the issue I am asking the doctor's offices billing departments to contact them directly. This has worked once and I am hoping it will continue. I do not yet know the outcome of the 4k bill. In additions to that, after going through the pre-authorization process for a CT scan and speaking with the hospital where I had the scan done, confirming I had no copay, I am now responsible for a $750 cp.UnitedHealth Group
Date: 06/18/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.Sincerely,
******* *.
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