Reviews

Review Details

• Review fromKatie M

  Date: 03/13/2025

  1 star

  Katie M

  Date: 03/13/2025

  After spending hundreds of dollars on frames that were advertised as having unlimited storage, Nixplay is now introducing an annual subscription fee for the ability to display these same photos on their frames. This is a clear case of false advertising and a bait-and-switch tactic.Existing frames should either be grandfathered into the features that were promised at the time of purchase or offered a full refund.

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 03/18/2025

  Thank you for contacting us and being a valued ******* customer. We truly appreciate your time and feedback.
  For years we have done our best to absorb rising costs to keep our services free,but this is no longer sustainable. Most cloud service providers, such as ******** and Amazon Photos, have had to revise their models (******** will soon delete videos after 30 days).

  
  Massive tariffs and significant storage and bandwidth costs have made it impossible to provide free cloud and content services in perpetuity.
  Some competitors claim to offer free services forever, but we question if they can really continue to do this when also faced with massively rising costs.
  We're providing transparency about this and adapting so that we can provide a solution to our customers into the future. These services are for all our customers, old and new, and so too are the associated costs.

  
  Our Terms of Service have always made clear that service pricing and features are subject to change. It states, The prices, details and availability of features provided by this Service are subject to change without notice. This website and/or mobile app and its contents are not to be construed as an offer to sell any product or service. We have worked to inform customers about these changes in advance, providing clear communication regarding updates.

  
  We understand that change can be difficult, but weve given careful consideration to delivering the best value. While ensuring a free option remains available,weve carefully structured our plans to maximize affordability. To support our customers during this transition, weve significantly reduced the cost of Nixplay Plus from $49.99 to $29.99 / year. Additionally, for a limited time, we are offering a further discounted price of $23.99.
  
  We deeply value your understanding as we continue to evolve. Please reach out to us for additional assistance.
  Best regards,
  Nixplay Team

• Review fromLuke G

  Date: 03/12/2025

  1 star

  Luke G

  Date: 03/12/2025

  I paid for a frame. I've used it, it's mine. Several years later they tell me the reasons I bought the frame no longer apply, and that I have to subscribe to MY FRAME. I'll never buy anything from these backstabbing people ever, and encourage you to avoid, they will do the same to you.

  Creedon Technologies USA LLC (NIX/Nixplay)

  Date: 03/18/2025

  Thank you for contacting us and being a valued ******* customer. We truly appreciate your time and feedback.
  For years we have done our best to absorb rising costs to keep our services free,but this is no longer sustainable. Most cloud service providers, such as ******** and Amazon Photos, have had to revise their models (******** will soon delete videos after 30 days).

   

  Massive tariffs and significant storage and bandwidth costs have made it impossible to provide free cloud and content services in perpetuity.
  Some competitors claim to offer free services forever, but we question if they can really continue to do this when also faced with massively rising costs.

  
  We're providing transparency about this and adapting so that we can provide a solution to our customers into the future. These services are for all our customers, old and new, and so too are the associated costs.
  Our Terms of Service have always made clear that service pricing and features are subject to change. It states, The prices, details and availability of features provided by this Service are subject to change without notice. This website and/or mobile app and its contents are not to be construed as an offer to sell any product or service. We have worked to inform customers about these changes in advance, providing clear communication regarding updates.

  
  We understand that change can be difficult, but weve given careful consideration to delivering the best value. While ensuring a free option remains available,weve carefully structured our plans to maximize affordability. To support our customers during this transition, weve significantly reduced the cost of Nixplay Plus from $49.99 to $29.99 / year. Additionally, for a limited time, we are offering a further discounted price of $23.99.
  
  We deeply value your understanding as we continue to evolve. Please reach out to us for additional assistance.
  Best regards,
  Nixplay Team

• Review fromTraci M

  Date: 01/09/2024

  1 star
  Doesn't allow upload from ********* One Drive cloud storage WHICH IS STUPID!!!As a Software Tester for ********* for 7 1/2 years and a few more years in the private sector all they have to do is use the operating system's Open File dialogue and instantly get access to all different types of sources like ********* One Drive...But these dummies reinvented only a quarter of the wheel WHEN THEY COULD HAVE JUST USED THE ALREADY COMPLETED WHEEL!!!I'M SO SICK AND TIRED OF STUPID SOFTWARE!!!And there customer service is ONLY chatting... Why are companies not doing real tech support??!? It takes forever to get through all of the issues texting!!And then the customer service reps get upset with the word STUPID and tell me not to cuss.... STUPID IS NOT A CUSS WORD but an excellent representation of these companies!!!

• Review fromTaylor H

  Date: 04/25/2023

  1 star
  Have had their photo frames for years and theyve suddenly reversed their decision about access to ******* Now need to pay $50 a year to get our photos. Poor customer service and doesnt care about people that have invested in their products.