Reviews

Review Details

• Review fromDan S

  Date: 02/29/2024

  1 star

  Dan S

  Date: 02/29/2024

  I warn you! Do not hire this company. We were pressured into fixing our shower faucet unless we payed the $89 service fee. Then we're talked into a $120 "membership" fee to reduce our cost. $830 to replace a shower valve?!? I'm embarrassed that we agreed to it, but want to let others know to absolutely stay away from this company. Unfortunately, I know we will never get our money back. Find an honest and trustworthy plumber instead. AGAIN, I WILL REPEAT, STAY AWAY FROM PAUL BUNYAN PLUMBING!
  

  Paul Bunyan Plumbing, LLC

  Date: 04/22/2024

  Hello ***,Thank you for taking the time to share your feedback. Please know we take your concerns very seriously, as we truly strive to ensure our customers are 100% satisfied with the services we provide. We have attempted to reach out to you via the phone number attached to your account to address your concerns but were unable to connect. Please contact us at your earliest convenience **************.

• Review fromUta M

  Date: 02/08/2024

  1 star

  Uta M

  Date: 02/08/2024

  They are a scam, plain and simple. I was in a bind with a floor drain that was backing up, so I looked through the coupon book and found these guys for a $99 drain cleaning. The lady who answered the phone was nice and made me feel cared about. Their guy was able to come out within a couple of hours. This is where the good ends. He immediately tried to scare me that my water heater will blow up and go through the roof if I don't replace it because the pressure relief valve had a minor drip. He stopped trying to sell me a new water heater when I said I will call my home warranty company to deal with it (they subsequently replaced the valve and assured me it's fine otherwise). Then we tried to get the floor drain to back up again without luck, so he offered to run a scope down the line to see what's going on for the same price as the drain cleaning coupon. That's a great deal, but it's just another way to scam customers into spending thousands of dollars. He immediately was telling me how terribly calcified/rusted my sewer pipes were, but honestly, they didn't look that bad to me. There was nothing stuck on them anywhere. So when we get to about 100ft, which is probably almost to the city sewer by now, there is some water pooling and a possible obstruction, or it could be the Y that goes into the city sewer. He did not want to spend time looking at that or trying to get past it and quickly started pulling back the scope, then wanted to sell me $8300 worth of drain milling for 7k if I agreed to it right that second. No way! I could get my yard dug up and the whole line replaced for that money. If there was a collapsed pipe, milling wouldn't even address the issue. I've worked with someone else to scope a sump pump line before and that guy actually tried to investigate any obstructions, encouraged me to take photos of his screen, and then located the obstruction for me above ground. Bunyan uses these coupons and scare tactics to scam women and elderly out of thousands.
  

  Paul Bunyan Plumbing, LLC

  Date: 02/09/2024

  Thank you for taking the time to speak with us over the phone and for allowing us to clear some things up. Your satisfaction means everything to us. If there is anything more you would like to discuss, please give us a call at your convenience.

• Review fromDonald S

  Date: 02/03/2024

  5 stars

  Donald S

  Date: 02/03/2024

  I have owned 6 homes in Mpls. I have had many interactions with craftsman, plmb, electrictions, etc.
  This was one of, if not, the best overall contact I have ever had.
  I called to get an estimate on a hot water heater replacement. Dave came out the same day I called and what a very nice young man. He took his time while I showed him, not only the heater but some piping replacement issues. He listened and then we sat down and he worked out a number. Was very resonable and then he surprised me when he said "I can do it today."
  I agreed and he got to work. An associate showed up and the job was soon done. He advised me of a policy where they give some added perks for first responders and veterans, of which I am both. What a wonderful thing for the company to provide.
  There were some issues with old piping and the vent cover on the roof. Before he fixed them he made sure I knew what he was doing...showing me the issues. Kept me in the loop thru the whole replacement.
  Again, I have to remark on what a nice young man Dave was and he knew his stuff.
  Will call Pau Bunyan again for futher projects --and of course ask for
  Dave.
  

  Paul Bunyan Plumbing, LLC

  Date: 02/05/2024

  We are delighted to hear that your experience with **** was so wonderful! It's a pleasure to know that you are so satisfied with the work performed and that you would recommend our services. We appreciate your kind words and we thank you for trusting **** Bunyan with all of your future plumbing needs. Thank you for your service as well. It is a privilege to give back to our *****************************. Please know that you can expect the same level of legendary service from our sister companies, Blue **************** and *******************. Thanks again and take care!

• Review fromJay F

  Date: 12/27/2023

  1 star

  Jay F

  Date: 12/27/2023

  Ripped off my parents
  Told her a non leaking pipe needs replacing saying " I can get someone out today" omitting the cost of the " service fee" the 2nd person stated basically that if it aint broke dont fix it. Yet they still charged her a fee...
  Additionally they told her that a 12 yr old water heater needs replacing soon
  #prey on elderly
  #ripoff
  #untrustworthy
  Awaiting a response but they are ignoring my vm's and text
  I am very unhappy with their buisness practices
  

  Paul Bunyan Plumbing, LLC

  Date: 12/28/2023

  ***- We are very sorry to hear about your parent's experience with us. Unfortunately, we do not have your name, email, or zip code in our system to help us gain more information so this never happens again. Our phone system does not allow customers to leave voicemails so you may be calling the wrong company. Please respond back so we can get this taken care oi. Thank you, kindly.
  

  Paul Bunyan Plumbing, LLC

  Date: 12/28/2023

  Hello ***- After diving into things we found your parents account with us. Our accounting team refunded your parents the job total amount of $89. The technician that was out at the residence also tried to reach out to you and left a voicemail. Please let us know if there is anything else we can do. Thank you.

• Review fromMonica S

  Date: 12/26/2023

  5 stars

  Monica S

  Date: 12/26/2023

  My go to Plumbing service. Recently had a pipe liner put in my mainline. Paul Bunyan Plumbing uses A-Z Undergound, LLC. Work was completed quickly and clean-up was also taken care of. Very satisfied with all of the employees I worked with, as ell as the cost. Highly recommend Paul Bunyan-Plumbing for any issues and will definitely use them, if needed, in the future.
  

  Paul Bunyan Plumbing, LLC

  Date: 12/28/2023

  Thank you for choosing **** Bunyan as your go-to plumbing service! We're glad to hear that we provided you with a legendary experience. We appreciate your support and look forward to assisting you with any future plumbing needs.

• Review fromSteven M

  Date: 07/13/2023

  1 star

  Steven M

  Date: 07/13/2023

  I specifically requested a plumber with experience with Under sink RO Water Filter system expertise. My tech did not have much experience at all. He found a cracked water shutoff and replaced it and replaced the tank which I bought. He said I should be good. I am not, the problem was not fixed. Also your prices are really high! And your policy about addressing after service issues stinks. You want to charge me $89 to come back to fix something you didn't fix???
  I will never use Paul Bunyan again. I will also never refer you to friends, colleagues and family who need a plumber. NOT HAPPY!
  

  Paul Bunyan Plumbing, LLC

  Date: 07/08/2024

  Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced. We strive to provide excellent service and its clear we fell short in your case.
  

  We understand how important it is to have a technician with specific expertise for your under-sink RO water filter system. We regret that we did not meet your expectations and that the issue was not resolved on the first visit. Additionally, were sorry to hear that our pricing and policy on addressing after-service issues added to your dissatisfaction.
  

  Please contact our customer service team directly so we can discuss this matter further and work towards a resolution. Your satisfaction is very important to us, and we would like the opportunity to make things right.
  

  Thank you for bringing this to our attention, and we hope to regain your trust in the future.
  

• Review fromMary F

  Date: 06/10/2023

  1 star

  Mary F

  Date: 06/10/2023

  Rip off!!! They can’t tell me if my part is under warranty unless I pay 89.00 for a service call!! And if it’s not under warranty I still have to pay to find that out!
  

  Paul Bunyan Plumbing, LLC

  Date: 07/08/2024

  Thank you for your feedback, and were sorry to hear about your frustration. We understand how concerning this situation is for you. Our policy requires a service call to assess the issue and verify warranty status to ensure accurate and fair handling of each case.
  

  However, we recognize that this can be inconvenient and seem unfair. Please reach out to our customer service team directly so we can discuss your specific situation and try to find a resolution that works for you.
  

  We appreciate your feedback and hope to have the opportunity to address your concerns.

• Review fromSean J

  Date: 06/01/2023

  5 stars

  Sean J

  Date: 06/01/2023

  Needed a specialty plumber to look at a potential issue, and Paul Bunyan sent Joe. I could not have been more impressed with him. He was knowledgeable, and he clearly knew what he was talking about. He thoroughly walked me through all my options, and I never felt that he was trying to pressure me into any particular decision.
  You know what they say about first impressions, right? It was my first time calling Paul Bunyan, and I really appreciated the experience because of their professionalism, and the integrity and expertise that Joe showcased during his visit to my home.
  

  Paul Bunyan Plumbing, LLC

  Date: 07/08/2024

  Thank you so much for your glowing 5-star review! We're delighted to hear that *** provided such excellent service and made a positive first impression. We take pride in our team's professionalism, integrity, and expertise, and it's wonderful to know that *** exemplified these values during his visit to your home.
  

  We appreciate your kind words and your trust in Paul Bunyan Plumbing & Heating. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!

• Review fromPamela H

  Date: 05/31/2023

  1 star

  Pamela H

  Date: 05/31/2023

  Paul Bunyan/Blue Ox has been double charging my credit card for their "subscription" service. Yes, I am (was) a member of the Paul Bunyan subscription program but then Blue Ox Heating (a company I have never used nor subscribed to) also started charging me every month. When I complained, they would issue a refund but then recharge my credit card a few days later. Eventually Mastercard said my only option was to cancel the credit card. If you are a member of Paul Bunyan's subscription service, please check your credit card statements to make sure that they are not double charging you -- once as Paul Bunyan and again as Blue Ox.
  

  Paul Bunyan Plumbing, LLC

  Date: 07/08/2024

  We're very sorry to hear about your experience with our subscription service and the issues you've encountered with double charging. This is certainly not the level of service we aim to provide.
  

  We take your feedback seriously and want to resolve this matter promptly. Our team is investigating this issue to understand what went wrong and to prevent it from happening in the future.
  

  Please reach out to our customer service team directly so we can address this issue and ensure that any erroneous charges are corrected immediately. Your satisfaction is important to us, and we apologize for any inconvenience this may have caused.
  

  Thank you for bringing this to our attention, and we look forward to resolving this matter for you.

• Review fromKAREN S

  Date: 02/16/2023

  1 star

  KAREN S

  Date: 02/16/2023

  Paul Bunyan did not provide the services they said they would. I had a coupon to waive the $89 trip fee. I called and they said for $120 I can have an inspection, hot water flush, and 15% discount on work, senior discount 20% on Wed, and $89 trip fees waived for one year. I knew I needed a toilet repair, shut-off valves replaced, and tub spout diverter replaced, so did not really need the inspection but was interested in the hot water heater flush, discounts and waived trip fees. I asked if work would be done (at least the shut-off valves and water heater) on the visit and they said yes. When the plumber arrived, he was not prepared to do any work. He looked at everything and gave me estimates. He said I needed a new hot water heater and to flush it may cause problems. He told me it was at risk of leaking and I should shut off the valves anytime I left home. I have not had any problems with the hot water heater, this was based on the age and one small spot of corrosion. So for $120, all I got were estimates. I asked for a refund and they said they had provided the inspection. I did not dispute that, but that was only one part of the services they had said they would provide. I would have just paid the $89 trip fee had I known this in advance. In addition, the quotes were high. The quote for the hot water heater was about $2200 and today there is a coupon on the website for $1400. The valve shut off quote is for $1375. The quotes show no transparency, so it is not clear where any discounts are being given. I had another plumber come out with free estimates and was quoted under $400. I do not recommend Paul Bunyan.
  

  Paul Bunyan Plumbing, LLC

  Date: 07/08/2024

  Thank you for sharing your experience, and we apologize for the confusion and inconvenience you encountered. We strive to provide clear and transparent service, and it's clear we fell short in your case.
  

  We understand your frustration regarding the services not meeting your expectations and the discrepancies in pricing. This is not the level of service we aim to provide, and we regret any misunderstanding regarding the services offered and the pricing provided.
  

  Please contact our customer service team directly so we can discuss this matter further and address your concerns. We value your feedback and would like the opportunity to make things right.
  

  Thank you for bringing this to our attention, and we apologize once again for the inconvenience caused.