We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Masquerade Costumes

Halloween Costumes.com
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for Halloween Costumes.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Halloween Costumes.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.54

    Average of 469 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Christopher W.

      Date: 12/19/2022

      I was incredibly shocked at how well this was made. It's incredibly soft and comfortable. The design is great. And the image on the blanket isn't distorted at all! High quality work and amazing memories.

    • Deneane N

      Date: 12/13/2022

      I ordered a costume dress for Halloween. Dress was way too big so I was unable to wear it. I emailed and got a return label and instructions on shipping it back. They received my item on Nov 14, 2022. I called several times asking where my refund was. Was on hold for almost an hour each time. Finally got a partial refund on Dec 12, 2022. I called to ask why I didn't get a full refund and was told there was an 18% restocking fee. No one told me this. I could have sold the dress on **** and gotten my full amount back. WARNING! Do not do business with this company! You will get screwed!!

    • Dakota K

      Date: 11/03/2022

      The costumes were fine but the customer service is absolutely terrible. They don't respond to emails and if you try calling you spend over an hour on hold. I just want my money back for a returned item.

    • Marcia C.

      Date: 11/02/2022

      Ordered 3 H34303337323531****33H on October10,2022 at a cost of $296.82. Invoice states will receive in **** business days . On October 24 someone from company finally answered and indicates H34303337323531****33H will arrive by October 26, 2022. Costumes DID NOT arrive that day and DID NOT arrive on October 31, 2022. We had to purchase H34303337323531****33H local to ** last minute since needed for Halloween Activities . I want a full refund and was # ** caller and after long wait told I would have to file a claim with ***** Halloween Costumes should be able to see the tracking and know they lied about shipping our order on time to receive by Halloween. They should not punish their customers for their own shipping problems . If H34303337323531****33H arrive late I will send them back but it is not fair not to issue my refund immediately because I purchased believing my order would be fulfilled ON TIME and it was not .

    • Doris C

      Date: 11/02/2022

      I recently used HalloweenCostumes.com for a purchase. I found their products to be of good quality and their service was excellent.

    • Lauren M

      Date: 11/02/2022

      AWARD WINNING COSTUMES, and incredible customer service and support. Thank heavens for your company. The costume was better than we expected, We won best costume at our annual Halloween party last night!

    • Vickie B

      Date: 11/01/2022

      The costume I received was exactly as advertised. It was very well made and I received a ton of compliments! Customer service was also outstanding. I will definitely buy all my costumes from them in the future!

    • TAMARA d

      Date: 11/01/2022

      Excellent company to work with. Trustworthy and dependable. Have recommended to others and will be doing business with them again.

    • Mia G

      Date: 11/01/2022

      I would never recommend this site. This was my first time ordering a costume from them. I ordered a girls mouse costume for my daughter a couple weeks before her school event. I paid extra for expedited shipping to make sure it came in plenty of time. It came one day before the event and when we opened her costume we discovered my daughter had received a ******* bunny nurse costume instead of her child sized mouse costume. I reached out to customer support several times and it took several days for them to finally respond to me. I am highly disappointed and hope no one else has this terrible experience. Once I spoke with customer support they tried to make me pay for international shipping to return the item they incorrectly sent me, even though I am not international.

    • Veronica H

      Date: 10/31/2022

      I just read some of the reviews on here and I've been buying costumes from Halloweencostumes.com for several years now and I've never had an issue with them. I love dressing up so I have experience with costumes and I am satisfied with the quality of theirs. Some are better than others but overall good quality considering you're not paying several hundred dollars for one costume (which I have done at Renaissance Festivals). I am satisfied with them.

    Halloween Costumes.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.