Reviews

This profile includes reviews for Halloween Costumes.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Halloween Costumes.com

  2080 Lookout Dr North Mankato, MN 56003-1713

  
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  Halloween Costumes.com

  1415 1st Ave Mankato, MN 56001-3001

  

Review Details

• Review fromNathan w

  Date: 11/03/2024

  1 star
  Terrible product that didn't work from day one. Can't get in touch with anyone and when you do after 20 tries and over 5 hours on the phone and emails. They say that they cannot do anything about it. Terrible overall experience. Out $200

• Review fromAlejandra N

  Date: 10/27/2024

  1 star
  Ordered inflatable characters that you must plug in to an outlet in order for them to work. After a few weeks, the item stopped working. I contacted them about their defective item and their reply was that they couldn’t do anything and offered me a 15% refund which was their ongoing on sale at that moment.
  I would understand if this was an actual clothing item that was not reported to fit, but this is a defective item to which I did ask them to rectify by an exchange and they denied my request. I get it if this was an item I purchased a year or more ago, this was weeks, and should not have stopped working.

• Review fromBetty T

  Date: 10/17/2024

  1 star
  I purchased an iron man costume and seperately purchased 2 iron man gloves for my grandson from HalloweenCostumes.com. The costume was as described and looked great, but the gloves were a different color and they were 2 right hand gloves. when speaking with the representative, i was told the gloves only come in right hands, "didn't I see that when I put them in the cart to be purchased". I explained I bought 2 gloves, therefore because we humans have a right and left hand, and there was no description stating right hand gloves only are being sold, i expected to receive a right and left glove. the gloves were suppose to be for kids, but they were huge. to big for me an adult. I was told adult iron man gloves are sold as well, but I was sent a kids size gloves. I requested to return 1 since they were 2 right hands and I was told 18% will be deducted from the $30 purchase fee and it would be $7.99 to be sent a return slip. I have ordered from them for over 4 years straight and I have never had to return anything. The representatives attitude was rude and there was no understanding or agreeable solution to me returning the glove with no deductions, due to the description not being clear. I guess people treat others the way they want because they don't care if you ever purchase from them again. With this buisness being successful and the reason for my return was due to their negligance, I would think they would be willing to compromise. But the only thing I received was rudeness, sarcasim, horrible customer service and less $13 out of $30 refunded.
  I would say this is GREATTT buisness.
  I don't have to mention, but I will, they have lost my business.

• Review fromKylee M

  Date: 10/16/2024

  1 star
  I ordered two toddler Flintsones Halloween costumes weeks in advance of my kids Halloween party. When the package arrived it was a 4x Harry Potter costume. I called the company and they said they would ship the correct costumes and that they would arrive the day of the party (within three days of the phone call). When I checked the status of the order the day before the party, it hadn’t been shipped. I reached out to customer service via chat, Kian, gave a pathetic excuse that it’s a busy time of year. He stated he could “refund or try and get it shipped out ASAP but it may take time because it’s messy back there.” This company whose sole existence is for this time of year, made two mistakes that put me in a bind and did nothing to truly remedy the situation. I still wanted the costumes for Halloween day, but because the customer service is beyond poor and unreliable, it was in my best interest to be refunded. Now I am left with no Halloween costumes because of their errors which they did not take accountability for but rather excuses. Extremely disappointed.

• Review fromAlison K

  Date: 10/15/2024

  1 star
  I wish I had been warned about this company before wasting my money. They said the package was delivered, but I was home at the time, and I can guarantee it was not. I call to inquire about getting a replacement, and they said sorry, nothing we can do. That's terrible customer service. Never purchase from here.

• Review fromCynthia M

  Date: 10/14/2024

  1 star
  I was a customer for years and I had placed a order 2 weeks ago and then I message them saying something about my address instead of them trying to contact me to tell me something about it they just canceled my whole order so now I'm screwed I was supposed to go to a halloween party thanks alot now you guys really lost a customer

• Review fromSara S

  Date: 10/14/2024

  1 star
  Accused of fraud by HalloweenCostumes.com! My husband and I attempted to purchase a costume yesterday for our son. The charge went through, money deducted from our joint account, received an order confirmation. Several hours later we get an email from them accusing us of fraud. They requested some legal form to be completed stating the card is ours (and in our possession), wanted signatures and detailed information regarding the purchase from our bank, in addition to pictures of the actual card front and back. We immediately called our bank. We were told the charge was NOT flagged as fraud and it had processed normally. They also advised us not to return the form or send them any additional information, which we didn't.
  We have never in our lives experienced something like this. A company claiming they're using a 3rd party for fraud prevention and even went as far as saying it was our own bank that flagged the transaction, when that's a lie. Our bank never flagged it. And if there was a fraud charge our bank would have immediately text, emailed and called us.
  We are assuming HalloweenCostumes.com themselves flagged it because our billing and shipping address differs. But... our bank already has that information on file. It's absolutely not HalloweenCostumes.com business why we have a different billing and shipping address. Nor does that give them an excuse to accuse ANY customer of fraud.
  As of last night, 10/13/24, they claimed to have cancelled the order, yet we never received any type of order Cancellation email or official notification. Our bank advised us to file a fraud claim against the charge if it doesn't fall off in 7 days. Which we will absolutely do. Our entire experience with HalloweenCostumes.com has been awful. And we absolutely do not recommend them.

• Review fromMegan F

  Date: 10/05/2024

  1 star
  Absolutely garbage. Terrible customer service and a terrible return policy. Being that they are online only with these struggles, it makes ordering from them a complete gamble. Save your money, time and energy and don’t order anything from here.

• Review fromGretchen D

  Date: 09/24/2024

  1 star
  BEWARE of 18% restocking fee!! I received an item that was poor quality. It didn't look as nice as pictured and was paper thin. They charged the restocking fee AND 7.99 for my return postage! I contacted customer service about it and they said it falls under their regular return policy and they wouldn't do anything about the restocking fee or postage. I do not recommend them!

• Review fromEarl K

  Date: 09/18/2024

  5 stars
  We can not say enough good things about Halloween Costume's. Com. We purchased all of our outside decorations for Halloween. The packages came super fast and was exactly as described. I would not waste my time at Spirit Halloween. Give Halloween Costume's.com a try. I am sure you will be as happy as we are. Also Halloween Costume's.com has a customer service department that is just fenominal. Give them a try today they are sure to make your Halloween the best ever!