Reviews

This profile includes reviews for Slumberland, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Slumberland, Inc. has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Slumberland, Inc.

  3505 Highpoint Dr N Bldg 2 Oakdale, MN 55128-7577

  
• 

  Slumberland, Inc.

  1 Imation Way Bldg 2 3505 High Point Dr N Oakdale, MN 55128-3421

  
• 

  Slumberland

  305 W South St Freeport, IL 61032

• 

  Slumberland

  1293 County Road Ph Onalaska, WI 54650

• 

  Slumberland - Delavan

  1450 E Geneva St Delavan, WI 53115

  

Review Details

• Review fromLaurie K

  Date: 11/06/2023

  1 star

  Laurie K

  Date: 11/06/2023

  I want to say that I encountered a bad experience at Bloomington Slumberland! I bought a mattress from that store but it was too hard on my back so then I got a clearance one that had a hole in it and pilling. I was told that since it's a clearance item there's nothing they can do. You know what I am very ANGRY about how terrible this Alec person was. I was in the store to show pictures of my mattress and this Alec guy said "Put the mattress cover over it and forget about it". I paid money for that mattress and now Im stuck with a piece of shit. I absolutely hate SLUMBERLAND and thought you should know of my horrible experience. Also the sales person saying the delivery crew put on the mattress cover now that's a lie!
  

  Slumberland, Inc.

  Date: 11/15/2023

  We're sorry to hear you feel this way. Your feedback will be shared with the appropriate parties so they are aware of the frustration caused. If you have any further questions or concerns, feel free to email us at **********************************

• Review fromPatricia M

  Date: 11/03/2023

  1 star

  Patricia M

  Date: 11/03/2023

  We purchased a 5 Year Warranty when we purchased our Love Seats that arrived in April of '22. This month Oct. '23 the latch handle broke on one
  So I contacted Slumberland where we purchased our set. The manager transfered me to their service department that gave me the company that actually covers the Warranty's phone number, which then transferred me to them. I went through the process of explaining for the third time what happened. The man was very hard to understand (poor english). We finally made it through it and he gave me a claim number then the Service Tech phone number and said, "He would call in three business days". Well three business days and they never called. So I called them myself and was told they never received my name, phone number or claim number and that I needed to go back to Protect All who has the Warranty. So I called and spoke with Customer Service at Slumberland in North Branch only to find out the phone number was wrong for Protect All. The Customer Service rep gave me the correct phone number. I reached out to Protect All again, only to hear that my information was never processed. Then Protect All person advised me what the steps were in order for the Warranty to be covered. Which by the way was never mention in my original phone call with Protect All or on the Warranty paperwork. When all I wanted was a simple latch and cable at this point to fix the love seat ourselves instead of having a service tech come out to repair. When I asked for just the parts to repair I was told, We have to have the serial number on the sofa along with pictures of the item that broke. This is ridiculous! THEY HAVE ALL OUR PURCHASE INFORMATION. The parts cost less than $7 to repair. This is why you don't buy Warranty!!! Let alone the poor quality of the furniture at a hefty price. Lesson learned we will never purchase through them again. Or say anything positive about them again.
  

  Slumberland, Inc.

  Date: 11/15/2023

  Thank you for reviewing your most recent store experience. We are disappointed to hear your experience was not pleasant. We have forwarded this feedback to the appropriate department for additional review.

• Review fromNancy D.

  Date: 08/25/2023

  5 stars

  Nancy D.

  Date: 08/25/2023

  My chairs apearance and quality I rate great! The includes the wood, and cushioned seat. Was informed that Slumberland informed me they will examine furniture prior to delivery, and informed me of timely delivery steps. Great on all accounts, weel-managed.
  Nancy DiCiolla
  

  Slumberland, Inc.

  Date: 08/30/2023

  This is great to hear, thanks so much for shopping at Slumberland!

  Nancy D.

  Date: 08/31/2023

  My chairs apearance and quality I rate great! The includes the wood, and cushioned seat. Slumberland informed me they will examine furniture prior to delivery, and informed me of timely delivery steps. Great on all accounts, well-managed. Really like the product, and would shop there again.

• Review fromWayne S

  Date: 08/22/2023

  1 star

  Wayne S

  Date: 08/22/2023

  Bought a brand new couch from the location in Casper, Wyoming and it was delivered wrong side up which meant it had a broke arm rest when we opened it and set it up. They then replaced it with one that had a broken leg, which I didn’t realize until after the 5-day grace period since they delivered it already put together. Once I noticed, I made the complaint and was told I couldn't receive a refund or full price in store credit. The store manager laughed at the situation and told me I should have done a better job inspecting the couch when it was delivered, he also told me I shouldn't have lifted the couch up by myself even though I never did or told him that I did, he made fun of my inability to tighten the leg of the couch even though it was broken, and kept asking me why I didn't notice the couch wobbling when it was first delivered even after I kept explaining that the couch never wobbled and that wasn't the issue. He laughed at me on the phone multiple times and continued to put words in my mouth, saying that I was back tracking on my original story even though I never once said the things he said I was saying.
  

  Slumberland, Inc.

  Date: 08/23/2023

  Thank you for reviewing your most recent store experience. We are disappointed to hear your experience was not pleasant. We have forwarded this feedback to the appropriate department for additional review. Please know we always strive to provide the most amazing personal service with each and every customer, and we apologize for the disappointment this may have caused you.

• Review fromKim P

  Date: 08/17/2023

  1 star

  Kim P

  Date: 08/17/2023

  I paid off my bed,frame and mattress protector a month ago I waited 2 weeks then called this last 2 1st week was told next week last week was told it would be here today called today still not there so I called corporate they called the store they were real rude to Kendra from corporate they called with a update scottie from there called me rude telling me he dont know why YOUR mad and if I want it when it comes in then I need to come get it no one can say after spending 5k cash (half of that was our bed and being told we'd have it in 2 weeks now been a month) getting the run around and waiting that long spending that kind a money who wouldn't be mad we see why this store is closing now they are very rude customer service is in the toilet they don't even deserve a star here I just don't have the option of NO STAR
  

  Slumberland, Inc.

  Date: 08/23/2023

  Thank you for reviewing your most recent store experience. We are disappointed to hear your experience was not pleasant. We have forwarded this feedback to the appropriate department for additional review. Please know we always strive to provide the most amazing personal service with each and every customer, and we apologize for the disappointment this may have caused you.

• Review fromCarolyn W

  Date: 08/03/2023

  1 star

  Carolyn W

  Date: 08/03/2023

  I bought a reclining loveseat in June and the reclining portion broke within a day of it being delivered. I called for service to fix it and the repair person said they would be sending a part and they would get back to me. I went and looked at the website expecting a date for the parts to get to me to find it saying the case was closed. I call slumberland to find out why and they say it was my fault it broke and so no longer under warranty. I asked to return the chair and they would not return or exchange it.
  

  Slumberland, Inc.

  Date: 08/23/2023

  We apologize for any frustration caused. We have contacted the appropriate management team for review and follow up. We appreciate your business, feel free to reach out to us at ********************************* with any further questions or concerns.

• Review fromS. S.

  Date: 07/29/2023

  1 star

  S. S.

  Date: 07/29/2023

  We ordered furniture in May it took two months to get the furniture. Our salesman in Fargo told us he would include 2 throw pillows I fell in love with when we bought our couch. The Slumberland that scheduled our Denis refusing to get us the pillows we requested saying the couch doesn’t come with pillows. Well then maybe your salespeople shouldn’t tell people that they arranged for us to get pillows when they are just going to refuse to do it. We had to cancel and change a couple of things which resulted in refunds. One went through in two days. The other has taken more than a week and a half. We contacted our bank as it has been on our ledger for 10 days as pending. They have tried to put it through 3 times. Slumberland is refusing to release the funds until after the first of the month. Slumberland is trying to tell us it is our bank. Will never use Slumberland again. They are nothing but a bunch of liars and thieves. Judging by all of the wonderful reviews here we are definitely not alone. Run the other way folks!
  

  Slumberland, Inc.

  Date: 08/02/2023

  We apologize for the frustration and this experience. We want to put you in touch with someone who can assist you, but we are unable to locate a purchase connected to your email. Can you please email us at ********************************* with you name and telephone number, and a brief description of the problem you are having?

  S. S.

  Date: 08/03/2023

  Well I would love to email you, but all that shows up for the email here is nothing but a long string of stars. It has now been 15 days and still no money. No product no money. This is theft.

• Review fromPaige J

  Date: 06/19/2023

  1 star

  Paige J

  Date: 06/19/2023

  Will never buy furniture from here again!!! We bought our sectional in the end of 2021 and did not receive it until about 6 months later after it kept getting delayed and delayed. Not even a year after we received the sectional 1 of the 3 motorized recliners broke. I called and a technician was sent out to take a look at it. We got ZERO answers from him. He ordered a new part in December of 2022 and we were told we would hear from a technician when it was shipped to schedule them to come fix it. Fast forward to APRIL and we got the replacement part but NO CALL! While we are waiting for this recliner to be fixed another section of our couch rips and just keeps getting worse every time we sit on it. I called and waited on hold with customer service for 1 1/2 HOURS then someone answered and for 30 additional minutes NO ONE talked it was just background noise!! If we weren't still paying for this couch it would go straight to the trash and we would get a new one through a different company. So...here we are not even 2 years from purchasing a sectional from Slumberland and have had nothing but issues with it and ZERO help!!
  

  Slumberland, Inc.

  Date: 06/21/2023

  We apologize for the frustration and this experience. We want to put you in touch with someone who can assist you, but we are unable to locate a purchase connected to your email. Can you please email ** at ********************************* with you name and telephone number, and a brief description of the problem you are having?

• Review fromSusan R

  Date: 06/07/2023

  1 star

  Susan R

  Date: 06/07/2023

  Will never buy furniture from this place again. Bought an entire house full of furniture in March 2023 and this is June and still have not received my bed. My kitchen chairs were damaged when they arrived and they did nothing. Poor service
  

  Slumberland, Inc.

  Date: 06/08/2023

  We're sorry to hear of any frustration caused. We strive to deliver in the most timely manner and communicate any delays as they arise. We apologize for any miscommunication and will share this with the appropriate parties for review and follow-up.

• Review fromDave C

  Date: 04/12/2023

  1 star

  Dave C

  Date: 04/12/2023

  I will never purchase anything from them again!!
  There warranty is a joke .
  Customer service is non existent. They damaged my walls doing delivery when I brought it to their attention. The company said prove it what a joke I’ll never buy anything from this company again ever!!!
  Dave location
  

  Slumberland, Inc.

  Date: 04/26/2023

  We are sorry to hear about your frustration. If you'd like to share more details, feel free to email us at ********************************** and we'd be happy to review your concerns.