Reviews
This profile includes reviews for Renewal by Andersen, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 421 Customer Reviews
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Review fromLinda P
Date: 02/26/2025
1 starLinda P
Date: 02/26/2025
If I could give this company a zero, I would. Steve, the salesman, lied to us about our window installations being "very clean." He lied about being a man of God. Men of God tell the truth. He lied about being at our home on installation day to make sure all went well. He never showed up. He didn't care about us. He wanted our money. The installers left a huge mess that we had to clean up. I took several pictures for proof. They didn't even offer to clean up inside our home. I was sick with the flu and was cleaning up their messes!! One of the installers was very disrespectful. Eric came into our house like he owned it and had his phone volume turned way too loudly. The noise coming from it was distracting and bothered me. I was in another room resting and trying to watch a show on my computer to help me forget about how badly I felt. I could hear the noise with my door shut!! My husband asked Eric nicely twice to turn it down. Eric did it again a third time!! I made sure to get his name to report his behavior. I have been through communications with support, a project manager, and a general manager. Based on the general manager's communications with me, his responses were uncaring as though what happened wasn't a big deal. All he offered me was lame excuses and empty apologies. I was asked by the project manager if there was anything he could do. I told him they could install our two remaining windows as an offering to fix what has happened. He sent my communications to the general manager, and nothing has been offered to us to remedy what their employees have put us through. This company lacks customer service skills, and they hire employees who are dishonest and disrespectful. They care most about getting your money and charging high prices. That is their ultimate goal. This company cannot be trusted. They don't keep their word, and they could care less about their customers.
Renewal by Andersen, LLC
Date: 04/04/2025
We deeply apologize for the frustration and disappointment you experienced during your window installation project. Its clear we fell short in delivering the quality and care you deserved, and we regret the impact this had on you, especially during a time when you were unwell. Your concerns about cleanliness, communication, and respect are being taken seriously, and we will address these issues internally to prevent similar experiences in the future. Thank you for bringing these matters to our attention, and were committed to improving to better serve our customers.Review fromVicki E
Date: 02/25/2025
1 starVicki E
Date: 02/25/2025
I had met with the salesman on a project of three window replacement. With the promotion going on the sales person offered the fourth window for a really good deal. Unfortunately the sale and project went downhill from there. The windows were not what I expected from the sales person and the one single window stands out like a soar thumb. After discussing the situation with many including corporate never taking any blame for the situation they wash their hands of it through some non truth and tell me that I need to accept what it is. Never will I refer them or work with them on any future projects. Every conversation with them should be backed up in writing even if the sales person seems honest.Renewal by Andersen, LLC
Date: 04/04/2025
Were sorry to hear about your experience and regret that the project did not meet your expectations. We understand your disappointment, especially regarding the miscommunication and the outcome of the installation. Your feedback is valuable, and we take concerns like these very seriously to improve our processes. Please know that we are committed to learning from this and ensuring better experiences in the future. Thank you for sharing your thoughts with us.Review fromShayna W
Date: 01/30/2025
1 starI have had a terrible experience with this company regarding the installation of my front entry doors. The doors arrived without the proper door handles - despite the door with these handles having been ordered months before - so a temporary knob was put on. Someone came back some weeks later to install the correct handle and didn't have the right parts. He came back another time and installed the correct handle incorrectly (it fell off when my husband touched it). This person came back to fix (install correctly) the handle and didn't have the right parts. He placed the handle back on the front door insecurely and a few days later it again fell off when someone touched it. I'm not sure if the tech knew (both times) that the handle was improperly installed and didn't care or didn't know how to properly install it, but both of these scenarios are unacceptable in my opinion.
After the handle fell off the second time, I called to ask for someone to come and put a temporary replacement on. I was told someone would come in three days. I had a hole in my front door (due to the poor quality of the company) and was told to just wait for three days despite the safety concerns I had for myself and my children and the night temperatures during that time reaching below 20 degrees. I asked multiple times to speak with a manager and was told someone would reach out to me. Almost a week later, no one has. I reached out to my sales rep and got no answer and there was no voicemail setup for me to leave a message.
I chose to use Renewal by Andersen (which is quite a bit more expensive than many other companies) expecting great quality and service, and to date have not received either. I am very disappointed that this company is satisfied with less than satisfactory work and that the safety of myself and my family seem to be of no concern to the company.Review fromGilda D
Date: 12/18/2024
1 starGilda D
Date: 12/18/2024
We setup an install and paid deposit on 9/28/2024. I’m in my late 60’s and husband was 81 and not in good health. He wanted to get the window replaced for me. They came and measured a few times and install date of 12/6/2024. They called us to tell us shortly before the install date the window is incorrect size and could not be done as promised. Now they have set a date for late January. We want to cancel the install but they will not. Since then my husband has passed away and now I have a house that is set for work and no drapery. We cannot have family and friends to the house since it was setup for work. We asked for a refund to cancel. I wish this would just be refunded so I can move on.Renewal by Andersen, LLC
Date: 12/19/2024
Thank you for your feedback. We're very sorry to hear about the loss of your husband, and have forwarded your review to our local team for further review.Review fromronald r.
Date: 11/15/2024
1 star4 windows installed cost thousands of dollars..2 are extremely loose in frame and project management won't fix and they were just installed.. terrible customer service no guarantee and warranty like even commercial states... John said they are within the realm of looseness!! Will not give us supervisors name or any.. only headaches with this companyReview fromJohn L
Date: 11/15/2024
1 starBought a full set of 13 windows and 2 new doors for my home. I also purchased trim kits for all 13 windows that were being replaced.
The price Renewal by Andersen quoted for the project was more than double of quotes I had received from other companies. However, I had heard that Renewal by Andersen was top notch and their windows were excellent. The quote also contained the window trim kits that the other quotes did not have. I figured why not, spend the extra money and get it done right.
It was a mistake. Quality issues left and right. gaps between the new trim and the wall, between trim pieces, scratches everywhere, an overall eye sore to look at.
They did replace the components that were scratched even though it took over six months to do so. The windows and doors are also functional. These are the only two things I would consider a job well done by Renewal by Andersen.
DO NOT PURCHASE the trim kits from this company. They will do a horrible job and leave you with an eyesore as they did with me. When I contacted them about this quality issue, they said it was "within their acceptance criteria". I was offered $250 compensation for the inconveniences on a project that was over $40,000.
Their installation crew are clearly not trained like the sales person says they are and the final product shows.Review fromRosemary C
Date: 11/14/2024
3 starsReally shady pushy sales tactics. After I signed the contract I texted sales person about wanting to change something in my order and I essentially got a “no” answer but when I questioned him as to why because the window was not a special order, he just never answered my texts. After, I had another issue and spoke with the construction manager who stated that he would make some calls and “straighten everything out” and once again never called me back. Oddly I thought it was funny they did that given mentioning to me to make sure I leave a 5 star review because it affects their pay. The installers were clean and polite and I have had no problems with the windows (it’s been one month) but the company is a slick overpriced sales machine. Real customer service is not in their playbook.Review fromWilliam T
Date: 11/08/2024
3 starsWe signed a contract 6/26/2024 and the project wasn't completed until Nov.6, 2024 ,So 6 mos. later. The quality of the windows and doors we got were fairly good but very expensive. I asked the salesmen if they had different qualities of windows and he said no, come to fine out, they do. So, I'm not sure where in that class they stand but they are VERY expensive. Like I said the quality of the windows were good but installation was not, a lot of fit and finish issue that had to be addressed. I will say that the service people that came out to see to those issues were very sympathetic to my concerns although it took awhile to get them out here. Overall on a scale from 1-5, I would give them a 3. Shop around first and check with window nation. I wish that I had.Review fromDennis G
Date: 10/08/2024
1 starDennis G
Date: 10/08/2024
Made appointment a week ago for estimate. They never showed up. Never called. I called back to ask what happened. Operator can't speak english and finally mutters that my appointment was cancelled. I never cancelled it. They never called me. I'm not using them now. I will call a reliable local company instead.Renewal by Andersen, LLC
Date: 10/16/2024
Dennis, we apologize for the inconvenience and miscommunication regarding your scheduled appointment. Our team takes punctuality and clear communication very seriously and we regret that we were not able to meet your expectations. We've shared your review with our team to look into further.Review fromBeth W
Date: 10/01/2024
1 starBeth W
Date: 10/01/2024
Wasted a month being told they needed to review my repair with a manager. Promised a service appointment by text. Then blocked texts. Upon calling service person I was dealing with, David. ******, was told “can’t hep you”.
Terrible service and communication.Renewal by Andersen, LLC
Date: 10/16/2024
Beth, thank you for your feedback. We apologize for the experience you've had and have shared this with our team to look into further.
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