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Average of 4,548 Customer Reviews
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Review fromKathia E
Date: 07/05/2025
5 starsKathia E
Date: 07/05/2025
******* called and explained my account. She was very professional and thorough explaining everything. I was satisfied.
Preferred Credit, Inc.
Date: 07/15/2025
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromRick T
Date: 06/28/2025
5 starsI have talked to customer service twice and they followed up on my compliant with the distributor and called me back to see if I had got a follow up call. I am very satisfied with PCI and give them a five star rating.Review fromNathaniel R
Date: 06/28/2025
5 starsNo issue or problem with PCI, satisfied with the equipment I purchased.Review fromKatherine M
Date: 06/28/2025
5 starsKatherine M
Date: 06/28/2025
So far I've only set up my account for the purchase of a Rainbow vacuum cleaner, but the person I dealt with was very professional. She explained everything clearly and helped me set up auto pay. I had an excellent experience.Preferred Credit, Inc.
Date: 07/01/2025
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromMaureen J
Date: 06/27/2025
5 starsThe agent was very kind, and patient and informative, and helpful.Review fromCynthia S
Date: 06/23/2025
2 starsCynthia S
Date: 06/23/2025
They told me that I have to pay over $3,000 for cooking systems. The deaf guy sold me some cooking sets for over $535.00 for 7 months. But he paid for me. I can't cancelled or send things back to co. I am upset with scam.Preferred Credit, Inc.
Date: 06/26/2025
Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments, or concerns about our financing to contact us directly, so that those questions, comments, or concerns can be adequately addressed.
Please note that prior to any assignment of a sales finance contract and receivable, PCI verifies with the consumer that the information the consumer provided in requesting financing is accurate. In addition, all contracts are constructed to help ensure the consumer understands the financing that is requested in accordance with applicable state and federal law.
Nevertheless, we wish to take this opportunity to remind any Preferred Credit, Inc. customer that through the use of policy, procedure, internal controls, training, and auditing, our business operations have been structured to ensure that our account servicing meets all business and legal standards. Additionally, we internally maintain quality assurance, monitoring, and training to help ensure that each customers’ account and concerns are handled properly and with the quality and care they deserve. Anything that does not meet our standards for customer service will be addressed through appropriate action. As a company it is a personal goal to strive to do what is right, not what is easy. If your concerns have not already been addressed please allow us the opportunity to assist you further by contacting Jackie Irwin, Senior Customer Operations Manager at 320-202-7046 for additional support. Thank you.Review fromKIMBERLY P
Date: 06/23/2025
5 starsKIMBERLY P
Date: 06/23/2025
Super friendly and helpful! I love my water system too!!!Preferred Credit, Inc.
Date: 06/26/2025
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromLourdes G
Date: 06/22/2025
5 starsLourdes G
Date: 06/22/2025
Good service, she answered well my questions and gave me a good explanation.Preferred Credit, Inc.
Date: 06/26/2025
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromBONNIE S
Date: 06/19/2025
1 starBONNIE S
Date: 06/19/2025
THEY LIED THEY PUT IN ANOTHER APPLICATION TO HELP ME LOWER MY AMOUNT THEY PCI ACCEPTED MY SECOND APPLICATION THEN TOLD ME I HAD 2 PAYMENTS. I TOLD THEM I WOULD PAY THE LOWER BUT COULDN'T PAY FOR BOTH SO NOW THEY INFORMED ME I HAD TO PAY THE HIGHER PAYMENT.
I KNOW THEY LET ANOTHER HAVE A MUCH LOWER PAYMENT.
AND A COUPLE HAVE ONE FOR 1,000 AFTER THEY TOLD THEM THEY WANTED THEIR MONEY BACK. ALSO THERE TELLING PEOPLE TO KEEP THE THE AMOUNT THEY ARE GIVING THEM A SECERT AND NOT TO TELL OTHERS! I THINK IT A SCAM TO TREAT PEOPLE THAT WAY THEY SHOULD JUST BE HONEST WITH EVERYONE
THE TEAM THAT SOLD THE KIRBY VACUUM WILL NOT RETURN MY CALLS THEY IGNORE MY CALLS BEFORE AND AFTER.
VERY DISAPPOINTED WILL NEVER LET ANYONE COME IN MY HOUSE AGAIN!
IT'S ALL A SCAM.Preferred Credit, Inc.
Date: 06/26/2025
Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments, or concerns about our financing to contact us directly, so that those questions, comments, or concerns can be adequately addressed.
Please note that prior to any assignment of a sales finance contract and receivable, PCI verifies with the consumer that the information the consumer provided in requesting financing is accurate. In addition, all contracts are constructed to help ensure the consumer understands the financing that is requested in accordance with applicable state and federal law.
Nevertheless, we wish to take this opportunity to remind any Preferred Credit, Inc. customer that through the use of policy, procedure, internal controls, training, and auditing, our business operations have been structured to ensure that our account servicing meets all business and legal standards. Additionally, we internally maintain quality assurance, monitoring, and training to help ensure that each customers’ account and concerns are handled properly and with the quality and care they deserve. Anything that does not meet our standards for customer service will be addressed through appropriate action. As a company it is a personal goal to strive to do what is right, not what is easy. If your concerns have not already been addressed please allow us the opportunity to assist you further by contacting Jackie ****** Senior Customer Operations Manager at ************ *** additional support. Thank you.Review fromAshley M
Date: 06/16/2025
5 starsAshley M
Date: 06/16/2025
Friendly, kind caring people who made sure we knew everything about our loan.Preferred Credit, Inc.
Date: 06/18/2025
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.
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