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Average of 4,549 Customer Reviews
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Review fromPhilip G
Date: 07/29/2022
5 starsPhilip G
Date: 07/29/2022
What can I say? They were consistent with my auto payments, never changed my dates, never over charged me.
Preferred Credit, Inc.
Date: 08/01/2022
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromPatricia C
Date: 07/29/2022
2 starsPatricia C
Date: 07/29/2022
I purchased a AVALIR2 Kirby vacuum 5-23-22 and at that time I wasn’t sure of the way I wanted to pay for the vacuum so a Kirby representative set me up with Preferred Credit, Inc. My first and main question was to ask if there was a prepayment penalty and I was assured there was not!!! I decided a few weeks later that I did not want to make monthly payments and forwarded check #358 for the entire amount to Preferred Credit on 6-20-22. The check cleard my checking account on June 27th . I just received an invoice in the mail from Preferred Credit for $259.14 in interest??? The contract stated the interest on this account would be 13.99%. In what scenario does 13.99% interest for 30 days add up to $259.14? This account was opened approx 30 days and they want to charge me $259.14 in interest??? This is outrageous and as a 8 yr old consumer I feel I am being scammed by Preferred Credit.Preferred Credit, Inc.
Date: 08/02/2022
Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed. Please note that prior to any assignment of a sales finance contract and receivable, PCI verifies with the consumer that the information the consumer provided in requesting financing is accurate. In addition, all contracts are constructed to help ensure the consumer understands the financing that is requested in accordance with applicable state and federal law. Nevertheless, we wish to take this opportunity to remind any Preferred Credit, Inc. customer that through the use of policy, procedure, internal controls, training and auditing, our business operations have been structured to ensure that our account servicing meets all business and legal standards. Additionally, we internally maintain quality assurance, monitoring and training to help ensure that each customers account and concerns are handled properly and with the quality and care they deserve. Anything that does not meet our standards for customer service will be addressed through appropriate action. As a company it is a personal goal to strive to do what is right, not what is easy. If your concerns have not already been addressed please allow us the opportunity to assist you further by contacting *************************, our Director of **************** Operations at ************ for additional support. Thank you.Patricia C
Date: 08/02/2022
My problem with this company is it was mostly by phone along with a verbal online signature to a ************************************************************************************************************************* the mail. During our initial phone call, my main two questions were wanting to know the percentage rate AND if there was a pre-payment penalty. The answer was *****% rate with NO PRE-PAYMENT PENALTY!!! I ended up sending a check for the entire amount I financed approximately 30 -32 days later expecting I would have to pay the interest for those thirty days. The amount I have been billed is more than double the amount of interest they are billing me for!!!Review fromJessica Z
Date: 07/26/2022
5 starsJessica Z
Date: 07/26/2022
Catherine was very helpful and friendly! Would recommend preferred credit is a great company to work with!Preferred Credit, Inc.
Date: 07/28/2022
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromBeatriz J
Date: 07/26/2022
5 starsBeatriz J
Date: 07/26/2022
The representative that helped me today was very nice and understanding of my concerns.
Thank you for making everything simple. Great customer servicePreferred Credit, Inc.
Date: 07/28/2022
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromAndrew G
Date: 07/26/2022
5 starsAndrew G
Date: 07/26/2022
The customer representative was very courteous and helpful. I couldn't ask for better service. Thank you taking your time wisely.Preferred Credit, Inc.
Date: 07/28/2022
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromCathy W
Date: 07/26/2022
1 starCathy W
Date: 07/26/2022
I called to ask for a grace period on my payment for the month of July. She said she could give a 10 day grace period from the day of automatic withdrawal on July 25 to August 2. The payment came out of my account automatically on July 25! When I called to complain I was told a “supervisor” would call me back. He did & basically said a refund would probably not be back in my bank account before the other payment on August 2 would come out of my account & no guarantees at what he could do. REALLY!! This company is definitely not telling the truth about things & I’m stuck with this mess for along time. I would never recommend using BBB. I don’t trust them.Preferred Credit, Inc.
Date: 08/02/2022
Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.We regret that your experience with our **************** Representative was not a positive experience. With that in mind, we wish to take this opportunity to remind any Preferred Credit, Inc. customer that through the use of policy, procedure, internal controls, training and auditing, our business operations have been structured to ensure that our account servicing meets all business and legal standards. Additionally, we internally maintain quality assurance, monitoring and training to help ensure that each customers account and concerns are handled properly and with the quality and care they deserve. Anything that does not meet our standards for customer service will be addressed through appropriate action. As a company it is a personal goal to strive to do what is right, not what is easy. If your concerns have not already been addressed, please allow us the opportunity to assist you further by contacting *************************, our Director of **************** Operations at ************ for additional support. Thank you.Review fromRose P
Date: 07/25/2022
5 starsRose P
Date: 07/25/2022
I called to speak with someone about my account. The representative that I spoke with was very helpful.Preferred Credit, Inc.
Date: 07/28/2022
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review fromDan M
Date: 07/25/2022
5 starsDan M
Date: 07/25/2022
The customer representative was very courteous and helpful. I couldn't ask for better service.Preferred Credit, Inc.
Date: 07/28/2022
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.Review frommelissa F
Date: 07/22/2022
5 starsmelissa F
Date: 07/22/2022
Great customer service. Easy to call and get help, Happy over allPreferred Credit, Inc.
Date: 07/25/2022
Thank you for your 5-star review. We appreciate it and are happy you had a good experience with PCI! Preferred Credit, Inc. considers itself to be a relationship-driven company. We therefore appreciate any and all feedback in order to ensure we provide the best possible experience and level of customer service. We also encourage anyone who may have questions, comments or concerns about our financing to contact us directly, so that those questions, comments or concerns can be adequately addressed.
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