Complaints

This profile includes complaints for DealDash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  
• 

  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DealDash is a bad website; do not use it. When I purchased my first bid pack and contacted the support team, they refused to give me a refund and quickly ended the chat session. Do not trust this website; it is a scam. I'd like a refund.

  

  Business Response

  Date: 11/11/2022

  Hello *****,
  
  According to our terms of use, each user may only control one ******************** account. There is some useful information that addresses associated accounts in our Terms of Use:
  
  "If a single person is found to have or maintain control over several accounts on DealDash, or if a household or a "group of users associated with each other" is found to have or maintain control over more than two accounts on DealDash, all accounts will be immediately suspended, all auctions the accounts have participated in will be voided, and any Bids purchased will be removed without prior warning and without any form of compensation." 
  
  It seems that over the course of a couple of days, multiple DealDash accounts have been created with by you provided information, and thus exceeding the one account per person limit. Additionally, our money-back guarantee is limited to one per person and has therefore been exceed. 
  
  Please seize the creation of any new DealDash accounts as you are no longer eligible to use our services or qualify for a refund as per our money-back guarantee.

• Initial Complaint

  Date:11/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a Dealdash account simply to explore the site and was charged $78 for bids. I had no idea I was being charged until it was too late.

  

  Business Response

  Date: 11/09/2022

  Hi *****?,
   
  Thank you for contacting DealDash. I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a reversal for this transaction. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days.
   
  Reversal Transaction ID: **********************
  Reversal Date: 2022-11-07 19:28:51 Pacific Time
  Reversal Amount: ***** USD
   
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear.
   
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your reversal!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for DealDash this morning, November 6th 2022, after seeing and ad. I never selected a bid pack or authorized any charges. I was charged $78.00 for a bid pack. I have been scrolling through and seeing that this website isn't for me. Especially since I was charged without authorization, I would like a full refund of my $78.00

  

  Business Response

  Date: 11/08/2022

  Hi *******?,
   
  Thank you for contacting DealDash. I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a reversal for this transaction. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days.
   
  Reversal Transaction ID: **********************
  Reversal Date: 2022-11-06 12:26:40 Pacific Time
  Reversal Amount: ***** USD
   
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear.
   
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your reversal!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free! However, as requested by you, your account has been closed.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5/22 I opened up a dealdash account to just see what the website was like and didn't realize thay I would be charged $72.00 when I made the account

  

  Business Response

  Date: 11/08/2022

  Hello,
  
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
   
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2022-11-08 01:33:12 Pacific Time
  Refund Amount: ***** USD

  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to try out Dealdash and was notified later that I was charged 30$ for bids... Why? I thought they were free for new users but I was wrong. I don't see how charging someone 30$ bids to "welcome" them to the platform is a good welcome. I just wanted to give it a little go but finding out I was charged right out the door, will definitely not be recommending this to my friends.

  

  Business Response

  Date: 11/08/2022

  Hello,
  
  Thank you for contacting us and Im sorry for any confusion. The charge was for bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  Did you know that we hold one of the highest winning percentages in the industry and we have a Second Chance Guarantee? If you decide to give DealDash a try and dont win an auction with your first bid pack, *********** the bids back to your account free for a second chance.
  
  We also have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.
  
  Giving DealDash a try is risk free!
  
  As per our terms, we would be more than happy to issue a refund. However, I was unable to locate a DealDash account with the information you provided in the complaint form. Could you please let us know the email address linked to the DealDash account, or the last 4 digits and name of the card / PayPal email that was used to make the transaction? Alternatively, you can email ********************************* contact us through Live chat ********* or DealDash.com) or give us a call at ************ for the fastest resolution. 
  
  Thanks!

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined deal dash to explore the site as a member. Says it is free to join. I was charged $78 for becoming a member without my knowledge. Its fraud. Its not right. I dont want to be a member or explore any part of the website solely based on the fact that I was charged for 600 bids that I never ordered on 10/31/2022. I would like a refund.

  

  Business Response

  Date: 11/08/2022

  Hi!
  
  Thank you for contacting DealDash. I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a refund for this transaction. From here it depends on the processing speed of your bank.

  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2022-11-08 01:25:15 Pacific Time
  Refund Amount: ***** USD

  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your reversal!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free!

  Customer Answer

  Date: 11/08/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just interested in checking out how to bid ect. And i put my card info on to start but then i NEVER agreed to purchace ANYTHING yet but i see now that my account has been charged ***** dollars for a bid package that i DID NOT ORDER..I WANT MY MONEY PUT BACK IN MY ACCOUNT IMMEDIATELY!! IF O HAVE TO CANCEL MY CARD I WILL

  

  Business Response

  Date: 11/08/2022

  Hi *****,
   
  Thank you for contacting DealDash. I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a reversal for this transaction. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days.
   
  Reversal Transaction ID: **********************
  Reversal Date: 2022-10-31 02:00:49 Pacific Time
  Reversal Amount: ***** USD
   
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear.
   
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your reversal!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created an account to explore the website to see what deal dash was. Did not realize they were going to charge me a fee of $78 just for making an account. I have since closed my account with them. Seeking a refund.

  

  Business Response

  Date: 10/26/2022

  Hello,
  
  Thank you for contacting us and Im sorry for any confusion. The 78 USD charge was for 600 bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  I see that you havent yet used all of the bids in your account. Did you know that we hold one of the highest winning percentages in the industry and we have a Second Chance Guarantee? If you decide to give DealDash a try and dont win an auction with your first bid pack, well return the bids back to your account free for a second chance.
  
  We also have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.
  
  Giving DealDash a try is risk free! In line with that guarantee, I have now issued that refund for you, please see the details below:
  
  Refund Transaction ID: **********************
  Refund Date: 2022-10-25 23:54:02 Pacific Time
  Refund Amount: ***** USD

  If you have any questions or concerns in the future regarding your DealDash account, please reach out to our support team, who is available 24/7 and more than happy to assist with anything DealDash related.
  
  Thanks!

  Customer Answer

  Date: 10/26/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/2022 I was charged for a "bid pack" without warning. I used a code for 100 free bids and the age said nothing about paying for any further bids.

  

  Business Response

  Date: 10/20/2022

  Hello,
  
  Thank you for contacting us and Im sorry for any confusion. The 30USD charge was for 235 bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.

  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  

  Reversal Transaction ID: **********************
  Reversal Date: 2022-10-19 00:52:34 Pacific Time
  Reversal Amount: ***** USD

  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!
  

  Customer Answer

  Date: 10/21/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on dealdash.com but I didn't order anything. I want a full refund. I did not authorize anyone to take money from my account. I want a refund of what was taken out of my account $72.00

  

  Business Response

  Date: 09/26/2022

  Hi *****,
  
  Thank you for your message. 

  The charge probably was for bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  The good news is that we have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.
  
  I had a look at your account but I was unable to find a charge with the details you provided, could it be it was made under another DealDash account? Once we have located the charge, we will be happy to process a refund.
  
  Please feel free to reply to this message with the last 4 digits and name of the card that was charged, or the email address linked to the account so we can locate the charge for you. Alternatively, you can contact ********************************* they generally are able to process all request well under one hour, so this will be the quickest solution.
  
  Thank you for your patience and I hope to hear from you!