Complaints

This profile includes complaints for DealDash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  
• 

  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $30.80 by deal dash. I didn't buy anything or win anything. It's pretty shady that a company does this and isn't clear about how their "auctions" work.. that was $30.80 extra that I didn't really have to lose.

  

  Business Response

  Date: 12/12/2024

  Hello,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should have received a refund confirmation from ****** to the e-mail address associated with the ****** purchase. Please note that this may take a few days to clear. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Refund Transaction ID: ********
  Refund Date: 2024-12-12 00:31:12 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). 
  
  Additionally, as a gesture of goodwill, we have credited the remaining bids from your first purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. 
  
  If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Contact Support" button on our website, or chat with us via ******** Messenger.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

  Customer Answer

  Date: 12/14/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Deal Dash is a complete scam. When I opened the app it required me to input my ****** and then it automatically charged me $39.00. There are multiple videos out there showing how this company rips people off. I want a refund.

  

  Business Response

  Date: 11/29/2024

  Hello ********,
  
  Thanks for getting in touch and i'm sorry to hear the registration process has caused some confusion!
  
  I tried to locate your DealDash account, but it seems there is no active DealDash account associated with email your provided.
  
  If you have deleted your account, we will require some information in order to locate any transactions or orders for you. 
  
  To help us assist you, please send us any of the following, if applicable:
  
  Order ID:  this will be formatted like this: A########, and is the best way to locate your account/purchase
  
  Alternative email addresses, particularly if you received a charge on your ****** account
  
  For the quickest resolution, I would highly recommend to contact our dedicated support team who is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Chat" button on the "Contact Support" section of our website
  
  Let us know, and we'll gladly assist you further.

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't believe the number of people that have complained about this company using bots or fake bidders and nothing is done. They will copy and paste the same response from every other complaint. I unfortunately have spent way too much money on these scam artists with nothing to show for it. For example, an auction for 125 bids continues over $10 but another auction running at the exact same time for thousands of bids sells for a fraction of that. It does not make sense. This company should be investigated for fraud. I wish I could get all the money I have spent back for nothing but it's also my fault for thinking it was an honest company.

  

  Business Response

  Date: 11/29/2024

  Hello,
  
  Thanks for your message and I'm sorry to hear that you feel that way.
  
  Please know that there are no robot or fake bidders on DealDash. We want you to know that we're a dedicated team of people who strive to provide our users with a fun and enjoyable online shopping experience. We've been in business since 2009 and we're proud to say that our success is due to our unwavering commitment to integrity. 
  
  What makes DealDash exciting is that auctions may end after any of the bids are placed. There is always a scheduled start time to our auctions, but no scheduled end time. The auction ends when the timer is able to reach zero, which happens once there are no remaining BidBuddies booked, and no new bids placed after the highest bidder's current bid ends. DealDash has no control over the duration of the auctions, it is solely up to the bidders and their placed bids to determine when an auction ends. Thats what makes it so exciting there are no reserve prices regardless of the value of the item, and any bid can truly be the last one. 
  
  As you might know, DealDash has a 100% Money-Back Guarantee on your first Bid Pack purchase, and a Second Chance Guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  If you're still not satisfied with your DealDash shopping experience, we'll be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.
  
  Giving DealDash a try is risk-free.
  

  Customer Answer

  Date: 12/04/2024

   I am rejecting this response because: it is the same copy and paste response they give to everyone that makes the same complaint and does not prove anything. 
  
  
  

  

  Business Response

  Date: 12/12/2024

  Hello,
  
  Thanks for your follow-up and I'm sorry to hear that you continue to feel that way. We genuinely appreciate your feedback, and I want to assure you that your experience is very important to us. We genuinely appreciate it. We aim to provide all DealDash customers a great experience, and I am sorry that this was not the case for you
  
  Regarding your feedback on our auctions, we can say with 100% certainty that there are no bots or artificial bids placed on DealDash. In other words, all bids placed in our auctions are placed by customers just like yourself - folks without any affiliation with DealDash. As mentioned previously, we've been in business since 2009 and we're proud to say that our success is due to our unwavering commitment to integrity. 
  
  Your observation that some auctions last longer than others, even if the item is the same, is correct. This is because DealDash does not control in any way when an auction will end. We understand that DealDash offers a different type of shopping experience than other platforms, and for this reason we offer new customers a 100% refund guarantee on their first bid pack purchase. I see that we have issued this for you already, but we ask you to please reach out to our Support Team so we can work with you to improve your experience. We are fully committed to customer satisfaction, and we hope to hear from you.
  
  If you have specific examples or further queries you want to us to look into, please feel free to share them with us. We're here to assist and find a resolution that satisfies you. You can reach us through email *********************************** phone *************) or live chat (on ************************) 24/7. 
  
  Thank you again for your patience and for giving us the opportunity to address your concerns.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $30.49 I didnt get a confirmation # I tried to call DealDash I read the rating it is an ligitmit

  

  Business Response

  Date: 11/14/2024

  Hello,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should see the refund in your account statement within 3-5 business days. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your refund details:
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2024-11-12 08:23:08 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Chat" button on the "Contact Support" section of our website.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used DEAL DASH because the commercial led me to believe that it was a legitimate business. I entered my bids not knowing that Deal Dash was charging just to make bids. NOTHING WAS STATED BY THE BUSINESS TELLING ME THAT THEY WERE CHARGING ME JUST TO MAKE A BID. My bank statement read that they took (stole) $30.00 from my account. I want this business to reimburse me the $30.00 and I want you to shut down this scam ASAP.

  

  Business Response

  Date: 11/14/2024

  Hi *****,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us. To make this right, we have processed a reversal for this transaction, so the charge has been voided and cancelled on our end. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your reversal details:
  Reversal Transaction ID: **********************
  Reversal Date: 2024-11-11 12:02:29 Pacific Time
  Reversal Amount: ***** USD
  
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days. 
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  
  Live chat: Just click on the "Chat" button on the "Contact Support" section of our website.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why was I charged $36 dollars for just seeing what deal dash was all about? I deleted my account because I wasn't interested in it and was still charged.

  

  Business Response

  Date: 11/14/2024

  Hello, 
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should see the refund in your account statement within 3-5 business days. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your refund details:
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2024-11-14 06:09:06 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund if you decide to give us another try.
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Chat" button on the "Contact Support" section of our website.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Dealdash. In addition, I contacted there customer service organization, as a new customer, to learn more about their program. I ended up getting a person who could barely speak English, could not find my accent, and did not not answer. A single question.I decided to try and navigate the system by myself.What I didnt know of that every bid deducted money for my account. In addition, I did realize that I was bidding against a rigged computer. Multiple times my bids Counted down to 1 and stayed for approximately 5 seconds each time to then state that someone out bid me.This is definitely a fraud and I want my money back.

  

  Business Response

  Date: 11/14/2024

  Hi ******,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should see the refund in your account statement within 3-5 business days. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your refund details:
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2024-11-14 06:12:22 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund if you decide to give us another try.
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Chat" button on the "Contact Support" section of our website.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to dealdash after watching a commercial. I put all my information in. Then it asked for my debit card. I put it in. With out any confirmation they automatically took $33 out of my account. It never asked if I wanted to purchase anything. If I don't purchase any bids then how can you charge them to me. It says that dealdash is free unless you buy bids. I didn't want to by any bids. I just wanted to check it out. But I wouldn't let me go any further till I put that info in. I feel that this sight is a scam. I want my money back.

  

  Business Response

  Date: 11/07/2024

  Hi ***,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us. To make this right, we have processed a reversal for this transaction, so the charge has been voided and cancelled on our end. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your reversal details:
  
  Reversal Transaction ID: **********************
  Reversal Date: 2024-10-31 16:45:50 Pacific Time
  Reversal Amount: ***** USD
  
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days. 
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  We really appreciate your support, and we're excited to serve you again in the future.

  Customer Answer

  Date: 11/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an online account with **********************. It required credit card information. I did not buy anything, look at bids or anything else because i was at the hospital and I was going to do more research before making any bids or purchases. I discovered later that day my card had been charged for ****************************** authorize. I was very careful navigating the site and I am absolutely certain. I was shocked and very upset.

  

  Business Response

  Date: 11/07/2024

  Hello,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should see the refund in your account statement within 3-5 business days. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your refund details:
  
  Refund Transaction ID: **********************
  Refund Date: 2024-11-03 23:45:50 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Chat" button on the "Contact Support" section of our website.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app is seriously a scam , it needs to be reviewed and taken down immediately . I saw an ad for this app on the TV while watching football so I downloaded it . You download the app , sign up and create an account , and then you enter a payment method (aka , to pay for the final bid that you won) , then goes directly to how to use the app, asks 0 questions, but automatically take $39.00 out of your bank account without confirming or letting you know whatsoever . This has happened to multiple people and needs to be shut down immediately:

  

  Business Response

  Date: 10/24/2024

  Hi ,
  
  Thank you for contacting us and Im sorry for any confusion. The charges were for bids you purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  As you know, we have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. 
  
  I can see our support team had reversed the charged at your request on 10/21/24, I have included the details below:
  
  Reversal Transaction ID: **********************
  Reversal Date: 2024-10-21 19:25:40 Pacific Time
  Reversal Amount: ***** USD
  
  Reversal Transaction ID: **********************
  Reversal Date: 2024-10-21 19:25:40 Pacific Time
  Reversal Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids.
  
  If you have any additional questions or concerns, you can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Contact Support" button on our website, or chat with us via ******** Messenger.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.